Exterior

Reviews of The Langstone Quays

4 out of 5
The Langstone Quays
Northney Road, Hayling Island, England

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1013 reviews" "
Rating 8 - Good. 366 out of 1013 reviews" "
Rating 6 - Okay. 178 out of 1013 reviews" "
Rating 4 - Poor. 87 out of 1013 reviews" "
Rating 2 - Terrible. 35 out of 1013 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jackie

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Renata

Travelled with partner
Liked: Staff & service
Staff is friendly and helpful. Breakfast was very tasty. The water wasn’t always hot enough for the evening for showering.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice about away from everything
Stayed 2 nights in Mar 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was very good unfortunately the weather was a bit of a wash out. The food was excellent as we're all staff. The room was okay but could do with a bit of TLC as in a of decorating over all it was a good stay.
Stayed 1 night in Mar 2024
Response from LQ Resorts on Mar 8, 2024
We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
firstly check-in was seamless, room was lovely and first impressions is they keep everything in working order and clean - dyson fan so quiet that also heats room - would always ask for more towels if more than one guest staying but easy to do by calling ‘0’ from the internal phone - pool was lovely shared with other guests and lockers too - breakfast was better than others with plenty of options - plenty of car parking
Stayed 1 night in Feb 2024
Response from LQ Resorts on Mar 8, 2024
Wow, what an amazing score - thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from LQ Resorts on Mar 8, 2024
We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

Janice

Travelled with family
Comfortable and warm. Good restaurant, nice breakfast with gluten free options.
Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 19, 2024
What a great review - thank you! We are delighted you enjoyed your recent stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location. And really good standard of hotel. If you are looking for peace, and quiet, great walks and a couple of great pubs just across the bay this is ace.
Stayed 2 nights in Feb 2024
Response from LQ Resorts on Feb 15, 2024
Thank you for your positive score and review. We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

4/10 Poor

Raymond

Travelled with partner
Disliked: Amenities
The bedroom and corridor was in a bad state, carpets were torn and dirty. In the room, there were large brown stains on the carpets, Radiators turned off in the building with fan heater in the bedroom, window when closed had a massive gap, bathroom had mould and thick layers of dust, safe was broken. Breakfast was reasonable, lunch was good but expensive (£41 for 2 sandwiches and tea) Dinner was shocking, chicken tikka only had 3 pieces of chicken and was out of a packet and again £42 for one meal and 2 drinks. When complained to reception was told yes we know it needs to be refurbished. Disgraceful! The spa though was clean and warm. Wouldn't recommend.
Stayed 2 nights in Jan 2024
Response from LQ Resorts on Jan 15, 2024
We are saddened to read that you did not enjoy your recent visit, which is not the feedback we wish to receive. Therefore if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

10/10 Excellent

BRYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room thanks
Stayed 3 nights in Dec 2023
Response from LQ Resorts on Jan 8, 2024
What an amazing review, thank you! We are delighted you enjoyed your visit and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Lizann

Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 22, 2024
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope we will see you again soon. Warm regards LQ Resorts

6/10 Okay

Laura

Travelled with family
Staff were friendly and helpful but the heating had broken down in the room. Also, the dinner made my son ill. Breakfast was quite basic too. Quite a let down.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your review and your kind words regarding the warm hospitality of our staff. We note your comments regarding your son, so please do provide us with evidence of sickness as you did not raise this with us during your stay. Warm regards LQ Resorts

8/10 Good

Lewis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for our 1 year wedding anniversary. Only thing is lacking is a spa with treatment and at times staff were a little un professional...Ie.. overheard complaining about other staff members quite loudly. Overal though, I'm sure we would come back.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Happy 1st anniversary to you both and thank you for choosing Langstone Quays to celebrate this special occasion. We note your additional comments which we will address internally with our teams but are delighted that overall you had a good stay. We hope to see you again in 2024! Warm regards LQ Resorts

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible experience
It was HELL to be mild, to even warm up our xmas dinner that we had to drive back to Portsmouth Central to warm up our food because whoever that was attending to us just left us and went on attending to other WHITE guests. On boxing day when we went yo swim and sauna, our cards were deactivated, which prevented us from entrying our room as we we left cold in the hallway till i had to get a maid to eventually let us in
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for taking the time to post your review and we note all of your feedback, however we do disagree with some of the comments you have made. We are a great venue so if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 Good

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your positive score and we trust you enjoyed your stay. We do hope we have the pleasure of seeing you return again in 2024! Warm regards LQ Resorts

10/10 Excellent

Tomris

Stayed 2 nights in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope you will return again very soon. Happy New Year and warm regards LQ Resorts

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service
I personally didnt enjoy my stay much. I didnt find the bed comfortable and didnt like the breakfast at all, a huge factor for me was the water in the room for bath/shower was tepid cool. The pool facility was lovely though, lovely clean pool and steam room. slightly hotter showers, but not by much. Staff were nice
Stayed 1 night in Dec 2023
Response from LQ Resorts on Jan 5, 2024
Thank you for your review and we are pleased to read that you enjoyed our complimentary leisure facilities. We note your additional comments and are sorry to read of your disappointment during your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

10/10 Excellent

Talbot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbor views.
Loverly location, nice rooms, average breakfast and food. Excellent service.
Stayed 1 night in Dec 2023
Response from LQ Resorts on Dec 14, 2023
Wow, what a fantastic score, thank you! We are thrilled you enjoyed your stay and hope to see you again soon. Warm regards LQ Resorts

8/10 Good

Jonathan

Stayed 3 nights in Nov 2023
Response from LQ Resorts on Dec 13, 2023
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and accommodating
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 29, 2023
Thank you for your fantastic review! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Ben

Stayed 2 nights in Nov 2023
Response from LQ Resorts on Dec 20, 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

6/10 Okay

Stacey

Travelled with partner
Liked: Cleanliness, staff & service
The hotel looked great from the outside, ruin down inside in places like the carpet was frade, chipped paintwork, some other guests where rude swearing shouting and fighting between themselfs that upset loads of other dinners and it was meant to be a romantic last night meal, the restaurant had run out of most items on the menu very selected choice, drinks were a bit expensive, room was nice bed was comfortable,
Stayed 2 nights in Nov 2023
Response from LQ Resorts on Nov 29, 2023
We are sorry to read of your disappointment following your recent visit. We did sadly have some disruptive guests so please accept our sincere apologies for this disturbance to your romantic evening. We do hope you will give us a second chance. Warm regards LQ Resorts

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service
The entrance spiral staircase and huge windows make an engaging entrance to Langstone Quays..... The piles of broken furniture, discarded mattresses and bedding and all sorts of other items around the building are unsightly to say the least and have clearly been there a long, long time ! The Reception area is lovely - the room I felt was "tired, dull, stains on carpet, carpet tiles stuck on top of carpet around the bed, what is that about? And the bathroom has mould in some areas. Don't get me wrong - we thoroughly enjoyed our stay.....but investment is needed to bring some areas up to the excellent standard of the communal areas; dining, lounges, bar etc.
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 29, 2023
Thank you for your review and we are delighted that overall you had a good stay with us. We are investing in our Resort having refurbished a number of our bedrooms earlier this year, so will be improving other areas next year. We do hope we have the pleasure of seeing you return. Warm regards LQ Resorts

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, very clean and tidy , staff were very accommodating
Stayed 2 nights in Nov 2023
Response from LQ Resorts on Nov 27, 2023
Thank you for your fantastic review and score! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Lovely pool staff are very nice. I found the bar really expensive, so buy a bottle of wine for the room.
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 20, 2023
Thank you for your positive score, and we are delighted that you enjoyed our complimentary leisure facilities and the warm hospitality of our staff. We do price check in the local area to ensure we are competitively priced. We look forward to you returning again soon. Warm regards LQ Resorts

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from LQ Resorts on Nov 20, 2023
Thank you for your score. We trust you had an enjoyable stay and hope we have the pleasure of seeing you return. Warm regards LQ Resorts

8/10 Good

Elizabeth Yates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainy stay in Hayling island
We had a couple of days at the Langstone to celebrate my husband birthday. On arrival we were given a room on the second floor. I asked if there was a lift, as i need a knee replacment and stairs are very difficult, there wasnt but the receptionist immediately changed our room to downstairs. I was very grateful. The room we were allocated is tired and very beige. It certainly needs updating. However. It was clean. Sadly the shower facilities were beyond my capability as it was a shower over the bath. It was reception staff to the rescue again. Thank you Jess B for appointing us a room with a walk in shower. Again i was very grateful. We had dinner in the restaurant the first night. It was superb, the service was also excellent. I did not go to breakfast but my husband reports that there is a reasonable selection of cereals and hot food etc. It is self service with addition of being able to order speciality breakfast dishes. It is obvious that some rooms have been completely refurbished while other remain old fashioned abd in need of some TLC. Overall a very comfortable stay and woukd not hesitate to rebook.
Stayed 2 nights in Nov 2023
Response from LQ Resorts on Nov 17, 2023
What a great review, thank you! We are delighted that you enjoyed your stay and we hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

2/10 Terrible

Veshi

Stayed 1 night in Oct 2023
Response from LQ Resorts on Nov 9, 2023
What a disappointing score. We do hope that you addressed any issues you may have had during your stay with our teams in order to give us the opportunity to resolve these. Warm regards LQ Resorts

8/10 Good

Lynda

Travelled with partner
Liked: Staff & service
Room was a nice size with very good shower and hairdryer. Breakfast staff very helpful and buffet breakfast was well spaced. Good coffee. On the downside, plates for hot breakfast were cold. Twice we waited at the bar to be acknowledged and served and twice we gave up. Luckily there’s a lovely Fullers pub, The Ship Inn, next door where the staff could not have been more welcoming. Overall our stay was enjoyable and we would give it another go.
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 31, 2023
Thank you for your review and we are delighted that overall you had a good stay with us. We note your additional comments which have been addressed with the relevant team. We hope therefore to see you return again soon. Warm regards LQ Resort

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected. Great service (especially Julie on reception), fantastic breakfast (really busy, but food regularly replenished) and very comfortable rooms. Thank you!
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 31, 2023
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Edwina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Spacious room. Quiet.
Stayed 2 nights in Oct 2023
Response from LQ Resorts on Oct 26, 2023
Wow - what an amazing score, thank you! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

6/10 Okay

Carl

Stayed 2 nights in Oct 2023
Response from LQ Resorts on Nov 13, 2023
Thank you for your score - we hope you had a good stay and will return again soon. Warm regards LQ Resorts

6/10 Okay

Janet

Liked: Cleanliness, staff & service
This is the 3rd time of staying. First 2 times room was excellent. Bit disappointing this 3rd stay. Kettle not working but was replaced after requested. Cups were dirty with previous tea stains. Adjustable shower head was broken so had to use cascade shower which was not brilliant. Quite a few holes blocked with limescale. Bed is usually very comfortable but found pillows were small and not adequate this time. A few little things but disappointing after two previous stays. Breakfast as always was good. Hotel was very busy but room always quiet. Staff always friendly but always rushed off their feet. Could always do with more staff on reception. We paid more for our stay this time and considering the little problems with the room was disappointing. The Tv was working this third stay which was a plus!
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 23, 2023
Thank you for your review and we are of course saddened to read of your disappointment with your third visit & will review all of your feedback with our senior team. We do hope you will give us another opportunity to prove once again that we are a great venue. Warm regards LQ Resorts

4/10 Poor

Michael

Business traveller
Disliked: Staff & service
Look elsewhere
Amenities: Pool, sauna, steam room and jacuzzi were shut. This was the main reason for booking whilst alone on business. Food: Steak was raw, onion rings were soggy…could not eat what was served and still got charged at check out. Atmosphere: Whilst having a drink at the bar at 7pm the staff were cleaning the carpets in the room next door with the loudest carpet cleaner known to man. This was a Wednesday evening at one of the busiest times of the day. Room: Bathroom was very tired, rooms need refurbishment. I definitely won’t be staying there again.
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 23, 2023
We did unfortunately have to close our leisure facilities so do fully appreciate all inconvenience caused for which we sincerely apologise. We are a great venue, so do hope you will give us another chance. Warm regards LQ Resorts

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, spacious room with good facilities. Very quiet.
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 19, 2023
Wow, what a fantastic score and review, thank you! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

4/10 Poor

simon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 17, 2023
We are disappointed with your score and hope you raised any issues with us during your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 Good

Jade

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful hotel, just needs tweaking.
The whole experience was wonderful except the rubbish and unsightly view that spoiled the beautiful scenic outside veiw. The staff were all friendly, polite and helpful at all times, the hotel was clean and maintained ( except the wear in carpet as you go up the stairs is ugly and dangerous) . The only and real main problem was the rubbish and unkempt area below our window that beyond the rubbish was scenic, beautiful, peaceful views.
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 17, 2023
Thank you for your review and we are delighted that overall you had a good stay with us. We note your feedback and will raise this with the relevant teams. We do hope we have the opportunity of seeing you return again. Warm regards LQ Resorts

8/10 Good

Lynn

Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 17, 2023
Thank you for your positive score. We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 17, 2023
Wow, what a fantastic score - thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 Excellent

Frederick John

Travelled with partner
Liked: Cleanliness, staff & service
Busy hotel but very conveniently placed on entrance to Hayling Island Leisure facilities first class and dinner excellent We enjoyed our stay
Stayed 2 nights in Oct 2023
Response from LQ Resorts on Oct 17, 2023
What a fantastic review and score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Staff & service
Average
It was nice enough. I suppose ok would be the best to say. It was clean but a bit 70s. The inside was definitely nicer than the outside. Staff were friendly, bar service was incredibly slow! Wasn’t even busy but took 10 minutes to get a drink when there was only one person in front who also only bought 2 drinks. Quite noisy at night which may be down to the age of hotel as not a lot of soundproofing so didn’t have a great nights sleep. But as I say it wasn’t terrible and would stay again if there was nowhere else
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 12, 2023
Thank you for your review of your recent stay. We sincerely apologise for the delay with bar service and have addressed this with the team. We are a great venue so do hope you will give us a second chance. Warm regards LQ Resorts

8/10 Good

Jo

Liked: Cleanliness, staff & service
Downstairs of the hotel looks to have been nicely refurbished but the bedrooms seem to have been left wanting along with some new mattresses. Staff were very friendly but seemed a little stretched
Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 12, 2023
Thank you for your review and we are delighted that overall you had a good stay with us. We do hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

6/10 Okay

Helen

Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 31, 2023
Thank you for your score & we trust you had a good stay with us. We do hope you will return again soon. Warm regards LQ Resorts

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from LQ Resorts on Oct 9, 2023
Thank you for your positive score. We trust you had a great stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night business trip
The hotel staff were friendly and helpful, whilst my room was comfortable and clean. There were some intense 'Bridge wars' underway every night (some kind of organised event!) which made the hotel very busy but also generated a good atmosphere. All in all, I recommend the hotel for business of pleasure. The Spa was very nice, too! Not sure about the 'sea view' from my room...I guess the trees have grown!
Stayed 1 night in Sep 2023
Response from LQ Resorts on Oct 4, 2023
Thank you so much for your great review and score! We are delighted you enjoyed your stay and hope you will return again when next in the area. Warm regards LQ Resorts

8/10 Good

Vanessa

Stayed 1 night in Oct 2023
Response from LQ Resorts on Oct 23, 2023
Thank you for your positive score. We trust you had a great stay and hope you will return again very soon. Warm regards LQ Resorts

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Would stay there again.
Extremely helpful and polite team, nothing was too much trouble. Room was clean and well equipped. Bed was very comfy. Food excellent Breakfast plentiful and help yourelf. Only downside was no warning when the laundry van was coming and we were right next to it at 8am on Sunday morning.
View of the creek from our room
Stayed 1 night in Sep 2023
Response from LQ Resorts on Oct 4, 2023
Thank you for your great review and score! We are thrilled you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Holly

Stayed 1 night in Sep 2023
Response from LQ Resorts on Oct 4, 2023
Wow - what a fantastic score - thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Plenty of parking. Very helpful, polite staff. Lovely warm pool with steam room, sauna and jacuzzi. Very good breakfast. Large room with comfortable bed Bathroom taps and shower hose etc could do with a very thorough clean but apart from that there was nothing to complain about.
Stayed 2 nights in Sep 2023
Response from LQ Resorts on Sep 29, 2023
What a fantastic review of your recent stay - thank you! We are thrilled to read that you thoroughly enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts