Terrace/patio

Reviews of York House

4 out of 5
York House
32, Rua Das Janelas Verdes, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 151 out of 251 reviews" "
Rating 8 - Good. 76 out of 251 reviews" "
Rating 6 - Okay. 18 out of 251 reviews" "
Rating 4 - Poor. 6 out of 251 reviews" "
Rating 2 - Terrible. 0 out of 251 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryszard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great breakfast. Being an old convent makes it unique. Convenient location. Tramway 15 takes you to the most interesting places in Lizbon.
Stayed 3 nights in Feb 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located well between the centre and the Belem attractions. If you don't mind a bit of up and down walking, you can get to most attractions by foot within c45mins to 1 hour. Plenty of transport options with cheap public transport and good value Uber etc The hotel has charm and quite quirky, where you have to go up a number of steps to get to reception, with no lifts in sight - a porter does the heavy lifting for you! We stayed in the refurbished section, which was light, spacious and lovely. The other areas of the hotel were a bit moody / dark but full of character accordingly. There is a very nice / sunny open courtyard on your way to reception, which the breakfast room overlooks. Breakfast is good, with plenty of choice, although the 'hot food' options are at best tepid, depending upon when you get there. Staff are very friendly, pleasant and helpful. We very much enjoyed our stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Aya

Liked: Cleanliness, property conditions & facilities
Nice quiet place
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, and history.
Stayed 1 night in Nov 2023

10/10 Excellent

Aixe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious hotel in gorgeous old convent
Lovely hotel in a former old convent. Our room was elegant and austere (no TV, which was just great). The bathroom had a great shower and a towel heating rack. Breakfast buffet was diverse and delicious. The public spaces (dining room, sitting room, patio) are welcoming and characterful. The hotel retains its older character which is charming and gracious. If you want a new hotel with all the mod cons, you may want to look elsewhere. And if you have any problem climbing stairs, you definitely should not stay here - you do have to carry your luggage up a number of outdoor stone stairs to reception. The hotel staff is awesome about helping you up to your room, but again, if you have mobility issues, there is no elevator.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Lovely hotel for a lovely stay
Great little boutique hotel in a good location. Lovely room, comfortable beds. The lounge area is slightly peculiar (like someone’s front room), but given that is a converted convent (so we were told), it has been done as well as could. Definitely not a negative though! All-in-all, a lovely hotel in a good location (lots of coffee shops, and cafés nearby and about 20 minute walk to the main squares & markets). *****
Stayed 3 nights in Oct 2023

10/10 Excellent

Lap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place with very friendly service
A loving place to stay in Lisbon, with an average price and very friendly service. Will stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Erez, Great Neck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An authentic boutique hotel. The rooms are large, clean and typical old-style Lisbon. The breakfast is rich and the outdoors dining court is special. The hallways can use new carpets and general upgrade, but to me it didn;t matter because the overall experience was authentic and I preferred this over a new modern hotel. The rooms are modern, spacious and clean and the staff was charming.
Stayed 3 nights in Sep 2023

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome!
Stayed 2 nights in Sep 2023

10/10 Excellent

Shaiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well recommend
Nice experience in in a nice neighborhood. clean, comfortable, large well equipped room, very friendly staff. Delicious breakfast. The only issue is a lot of stairs from the street.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities
Property was old and had lots of character. Nice oitdoor sitting area where you can have a glass of wine. Although there were 3 flights of stairs, which multiple people complained about in their reviews, a young gentleman was sitting at the bottom in a waiting area to take up my luggage. He grabbed mine and took it up tbe stairs to my room. The staff were amazingly nice and could not have been more helpful. Property is a little way off the beaten track. If you want more excitement stay in the chado area. If you want safe, quiet this is the place. They also have a very nice selection of breakfast foods and coffee/espresso and dinner (at a cost). Bed was very comfortable and bedding smelled fresh and waa crisp. Shower grout need a better cleaning. Overall I would recomment this place.
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

caitlin

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil Lisbon Stay
Lovely relaxing hotel in a great location. Just far enough out of the centre but close to transport stops. The room was spacious, clean and well equipped. Bed was comfortable and we slept soundly. The breakfast was plentiful with fresh fruit, cakes and other various continental breakfast items. I recommend a stay at York House.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

10/10 Excellent

ANA MARIA, Rehovot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful old house which has been completely renovated. Everything is comfortable and high end: the bathroom, the bed, the sheets. The breakfast is delicious with lots of options. But the house itself is just beautiful. One feels as if it was one’s aristocratic grandmother’s house! The breakfast room looks to the beautiful patio. Within walking distance to what one needs to see in Lisbon, but the area is quiet and safe.

8/10 Good

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff. Comfortable and well located
Stayed 5 nights in Mar 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historic property with lots of charm. The bedding was absolutely first class and made for a wonderful evening of rest. When you arrive be prepared to see little evidence of a reception area. Look out for the porter bell on the outside wall and you will be met at your arrival spot. Would certainly stay again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and very friendly staff
Stayed 4 nights in Dec 2022

10/10 Excellent

Scott, Whitewater

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The idea of sleeping in a 400 year old building is amazing. They have done a beautiful job with the upgrades to the building over the centuries so that it is completely modern and clean inside while maintaining the structure of the building from the 1600's. The staff is VERY attentive and professional and welcoming. The daily breakfast is fresh and delicious. In the very easy walking distance are several terrific restaurants, mutliple museums and exciting bars. I can't say enough good about this hotel. Be aware that there is no elevator and you will have to walk up and down stairs - just as the Carmelite nuns did. So if steps are a problem, stay somewhere boring with an elevator. But I assure you, the entire experience is worth the climb. (The staff WILL carry your luggage to and from your room, so all you have to carry is yourself.)
Stayed 4 nights in Oct 2022

10/10 Excellent

Karim Firoz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has been perfect for my needs. Quiet and I feel like I am in a village even though this is not the case. I struggled with the air con, but it worked better when I turned it really low. Breakfast on the terrace was serene and nice coffee and bread
Stayed 1 night in Oct 2022

10/10 Excellent

Steven.

Stayed 5 nights in Oct 2022

8/10 Good

Lone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located walking distance to many restaurants and I’d close to the waterfront area. Easily accessible by bus and Metro
Stayed 3 nights in Sep 2022

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, staff, cleanliness- all of it was great. Will be our stop every time in Lisbon
Stayed 1 night in Sep 2022

8/10 Good

William

Stayed 1 night in Sep 2022

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly, the location of the hotel is excellent, you are a walking distance to restaurants, bars, market square..
Stayed 2 nights in Sep 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique gem of a hotel. Tucked away; unpretentious, clean and friendly.Lovely rooms and the courtyard garden is a wonderful place to eat breakfast or have a late night drink whilst chatting to your fellow guests.Friendly, helpful staff always on hand.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the city
Great Oasis in a busy city with friendly and helpful staff and a breakfast that sets you up for the day.
Stayed 4 nights in Sep 2022

10/10 Excellent

Bo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Carly

Travelled with partner
Liked: Cleanliness, staff & service
The outdoor courtyard area is beautiful, and the hotel is in a very nice area. The breakfast was good. The room itself was much older and in worse condition than those pictured on the reservation website (very old carpet, dimly lit, quite musty smelling, neither the sink nor shower drained properly, wifi very spotty). It was fine overall, but I was expecting much better based on the photographs. My parents also stayed there and had a much nicer/newer room, so we may have just been unlucky in the area of the hotel we were in.
Stayed 4 nights in Aug 2022

10/10 Excellent

Karla Andreu

Stayed 2 nights in Jul 2022

10/10 Excellent

Mr Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very cozy place and super homey, would definitely recommend
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful stay from check-in to check-out. The courtyard was a lovely oasis for breakfast and afternoon drinks. The rooms were spacious, clean and very comfortable. Breakfast had everything you needed to set you up for the day. Staff were helpful and professional. The only note for those with mobility problems is there were ALOT of steps and stairs, but that was ok for us.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andriy, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All is excellent
Stayed 1 night in May 2022

10/10 Excellent

Hannah Samme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, beautiful decor, comfortable beds. Close to the city but not too close, quiet location close to transport links and walking distance from the city centre
Stayed 4 nights in Apr 2022

4/10 Poor

Julian

Stayed 3 nights in Mar 2022

10/10 Excellent

Surag

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful experience staying at the Hotel York. Front desk very responsive. Great price and easy access to transport.
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, and staff were great. Wonderful stay. Close to some very fine restaurants.
Stayed 2 nights in Nov 2021

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice historic hotel with a few flaws!
We loved the property and it's location. Hotel was very well kept and close to transportation. Our room was very nice and spacious. Can't say enough about front desk, everyone was nice and extremely helpful! On the downside, wifi in our room was weak and unreliable. TV cable was worse, I couldn't watch a show to completion because signal from satellite got lost and screen went blank, that's everyday regardless of the weather!!! In this day and age, no reason for either one to happen...very frustrating!! Finally, those stairs to get to the front yard from the street, beware if you're older couple like us.
Stayed 5 nights in Sep 2021

8/10 Good

Frances, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming old fashioned hotel. We loved it but if you want super modern this is not for you. Everything was clean, very comfortable bed, fab crisp sheets. Decor a little tired but simple and fine. Breakfast was a feast. The only down side was having to take a tram or bus into town to go and eat in the evening, but the stop was nearly outside and they were frequent, so we got the hang of it.
Stayed 4 nights in Feb 2020

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
More positives than negatives and I’d stay again!
York House Hotel was staffed by some friendly people both at reception and during breakfast where we were waited on very expeditiously. The breakfast itself each morning, we didn’t use the restaurant at other times, was the highlight of our stay. Every morning we came down to a lovely selection of fresh fruit, fruit juice, scrambled egg, crispy bacon and mushrooms or a cold meat and cheese buffet with a good variety to choose from including my personal favourite; smoked salmon. What let the hotel down for me was that the air conditioning did not work and the front road was too noisy late at night and in the morning to leave the windows open. Finally, but I guess this can’t be avoided, they lovely view across the courtyard is currently spoilt by a huge crane bringing building materials and noise. While we were just unlucky with the crane, I would recommend you ask for a room at the rear and one where the aircon works. To finish on a positive, the hotel is located in Santos and is well served by a choice of Train, Tram or Bus. Alternatively you can opt to walk into the old town which is only 15-20 mins away and you can pop into the famous Timeout Market on the way!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovingly maintained property.. we enjoyed having a seating area as well as the bedroom. Would stay there again.
Stayed 1 night in Feb 2020

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of Great Character
Beautiful building with lots of history. I loved the courtyard and wandering around the building. Room was also nice and big. As others have mentioned, there are three large sets of stairs to get up to reception, but there's a button to call for assistance if you need help with your luggage. Also, there's only street parking nearby and it is often full, so I would not suggest driving.
Stayed 1 night in Dec 2019