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Reviews of Sheraton Cascais Resort - Hotel & Residences

5 out of 5
Sheraton Cascais Resort - Hotel & Residences
Quinta da Marinha, Rua das Palmeiras, Lote 5, Cascais

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 606 reviews" "
Rating 8 - Good. 180 out of 606 reviews" "
Rating 6 - Okay. 48 out of 606 reviews" "
Rating 4 - Poor. 15 out of 606 reviews" "
Rating 2 - Terrible. 6 out of 606 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kolade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for a weekend relaxation trip for the family. Spacious rooms and self catering friendly options. Very family friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Pilar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
From check in to check out, they provided excellent customer service! I was very happy with our room, the food in the restaurant was delicious and the service was very friendly and accommodating. I would recommend this place!
Stayed 2 nights in Sep 2023

2/10 Terrible

Sinead

Stayed 5 nights in Sep 2023

10/10 Excellent

Orla

Stayed 4 nights in Aug 2023

10/10 Excellent

Benoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people. Great food. Great services. Perfectly located to visit Lisbone, Sintran, Cascais, Porto, beaches, etc.
Stayed 9 nights in Aug 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go based on this review
We had a great time. The staff were fabulous. The other guests were polite & chill. We didn’t spend nearly as much time at the hotel as I thought we would - we were out driving around - but we were grateful for the time there. Buy the breakfast package for the duration of your stay when you check in at the front desk. Great price there. One time only offer when you check in. The staff and that breakfast helped make our stay.
Stayed 7 nights in Jul 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

10/10 Excellent

Margaret, Bklyn NY 11211

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Attentive and helpful all around. Great location.
Stayed 4 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was excellent. Great food, very nice room, beautiful pool (although not heated), nice grounds for walking, and excellent workout/sauna room. The only issue we had was that a large party had booked the restaurant (with about a dozen pre teen kids). The kids were allowed to run around the entire restaurant and make as much noise as they wanted. Pretty much ruined that evenings dinner
Stayed 2 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Johanna Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 4 nights in May 2023

2/10 Terrible

STEPHEN

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Very poor - most facilities ( pool and spa) severely disrupted by noisy work . Some facilities closed
Stayed 6 nights in Apr 2023

8/10 Good

Edward

Stayed 3 nights in Oct 2022

10/10 Excellent

Luiza, Brussels

Liked: Cleanliness
Stayed 4 nights in Jul 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Really nice hotel, very helpful staff. Good location and the beach front is great for running / cycling
Stayed 7 nights in Jul 2022

2/10 Terrible

Indresh

Stayed 2 nights in Jul 2022

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Lovely pool that was fairly quiet during the week compared to other mainstream resorts. We were there during a heat wave and the air conditioning in the hotel room could not keep up. The lighting in the hotel room was also challenging. There really wasn’t an area well lit enough to do my make up. Which was a little frustrating since we were there for a wedding. Overall staff is very friendly and helpful when asked. We did have to ask for amenities to be restocked in the room such as coffee pods and towels. It has more of a long-term rental vibe than a traditional Sheraton / Marriott vibe. I wish they included a binder or book in the room with all the hotel details, offerings and local attractions. We likely wouldn’t stay here again as a couple. However for a family with kids looking for some space and tranquility this resort is a great find.
Stayed 5 nights in Jul 2022

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Alex

Stayed 3 nights in May 2022

10/10 Excellent

ahmed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
An oasis in a pine forest , just eight euros to town centre , forty to Airport Quit and spacious, Very clean . Professional and Helpful staff Comfortable beds in a spacious room but will do with extra chairs
Stayed 3 nights in Mar 2022

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, room comfort
Very good inside and outside
Stayed 2 nights in Feb 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was incredibly helpful and kind.
Stayed 5 nights in Oct 2021

10/10 Excellent

Edward

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had the most memorable stay at the Sheraton Cascais. From the minute we checked in, we were taken aback by the hospitality and courtesy extended by Marta at the front desk who helped us get the best possible apartment since we had young kids, the no connecting rooms were available. This was far more than what we paid for. We were touched by the staff remembering our son's birthday and sending a cake for him. The hotel is fabulous, has great breakfast, a good Sushi restaurant, and overall a great atmosphere with extremely hospitable staff.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2021

10/10 Excellent

kate

Travelled with family
Liked: Cleanliness, room comfort
Great family location
Amazing stay at Sheraton Cascais, great 3 bedroom apartment. Very organised and helpful staff. Horse riding and bike rental nearby. Lovely landscaping. We will definitely be back.
Stayed 4 nights in May 2021

10/10 Excellent

Luis

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, room comfort
Wonderful
An excellent 5 star, family friendly destination.
Stayed 2 nights in Nov 2020

8/10 Good

Samuel Kee Yuen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Could have been better
I booked a junior suite. Front desk and concierge staff was fantastic. House keeping is terrible. Dirty and sticky kitchen floor, things left remained in dish washer whether washed or unwashed. Water or coffee don’t get refilled everyday. Tap water left overnight has white sediments. Squeaky air conditioning in the living room. Outdoor furniture is not checked and cleaned everyday to remove bird droppings.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
The condition of the Premium Apartment appliances was unacceptable, with a broken fan, a broken towel drier, a broken garbage can, a leaky fridge, and a failing AC unit. The response of the staff was slow, so that things were not fixed by the time we have left (3 days later). The receptionist that answered the call after hours spoke English only moderately well, resulting in the wrong response, making things more frustrating. Cleaning staff did not speak English at all. Location was good (car needed). The pool was very nice and the kids enjoyed the activities. Parking was great. Rooms (and the whole complex) were clean.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was great.Grounds and surrounding areas are beautiful and ideal for walking.Maid service was excellent. Bathroom lighting for mirror could be better. Overall,a very enjoyable stay.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Baruh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Excellent hotel (also large rooms) with good service. Situated in Quinta da Marinha, an exclusive area but only 8 minutes by car (or free hotel shuttle) from center of Cascais and Praia do Guincho, one of the best beaches in the world. Two golf courses at walking distance.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine, we arrived before the room was ready by the reception staff mafe us feel welcome and made suggestions for things to do. Our room was spacious and very well equipped, super king bed very comfortable. Pool area was first rate. Breakfast was excellent and restaurant service and food also excellent.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, large room. Good level of service except at the bar (orders have to be grabbed at the bar when ready, small pool tables always dirty, no sun umbrellas all broken) and at breakfast (most of waitresses don’t speak English and complex to have your tea within 15/20 mns).
Stayed 3 nights in Aug 2019

8/10 Good

TrisH, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and facilities. Buffet breakfast is great. Restaurant in the evenings is OK but from time to time staff need to be a bit more on it! Brave kids club is great and the staff there are very friendly and good with the kids. We have been two years running now and would defo go back.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were very helpful. Room was airy and bright, pool was a good size and we always found a lounger.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our holiday at the Sheraton Cascais . Our apartment was excellent and so spacious. The grounds are very pretty and tranquil, and the pool area just lovely. The hotel staff were so welcoming and very eager to make sure we were happy at all times. The surrounding areas of Cascais and Sintra are beautiful.
Stayed 9 nights in Jul 2019