Outdoor pool, pool umbrellas, sun loungers
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Reviews of SANA Reno Hotel

3 out of 5
SANA Reno Hotel
Avenida Duque de Ávila, 195/7, Lisbon, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 363 out of 994 reviews" "
Rating 8 - Good. 520 out of 994 reviews" "
Rating 6 - Okay. 82 out of 994 reviews" "
Rating 4 - Poor. 20 out of 994 reviews" "
Rating 2 - Terrible. 9 out of 994 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The room was nice and clean. The staff were helpful and the breakfast buffet was very good with lots of options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, staff was friendly and very helpful! Breakfast was pricey so we opted to eat elsewhere.
Stayed 3 nights in Apr 2024
Response from Sana Reno on Apr 11, 2024
Dear, ThomasYour satisfaction is ours too. We hope to see you again! Best Regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, room was good, bed was very comfortable, good access to the metro, would/will stay again and recommend
Stayed 3 nights in Mar 2024
Response from Sana Reno on Mar 15, 2024
Dear, AlexanderThank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 18, 2024
Dear Michael,Thank you very much for preferring the SANA Reno Hotel. We sincerely hope that you enjoyed your stay with us.We would like to thank you for sharing your comments with us. Your valuable feedback will no doubt help SANA Reno Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Reno Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you.Best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby and rooms excellent, Pool area especially clean and bright .
Stayed 3 nights in Jan 2024
Response from Sana Reno on Mar 1, 2024
Dear, PaulThank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sana Reno on Mar 1, 2024
Dear TimothyWe would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

6/10 Okay

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Good staff especially Antonio. However, the room was stifling with no air conditioning or air circulation for that matter. Repeated calls to the front desk did not rectify the situation.
Stayed 2 nights in Nov 2023
Response from R on Nov 27, 2023
Dear Edward,We are extremely delighted to hear your kind words. It is a pleasure to provide you with our best service in order for you to have the best hospitality experience. Best Regards,

10/10 Excellent

Wilson Andrade

Stayed 6 nights in Nov 2023
Response from R on Dec 6, 2023
Dear WilsonThank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

10/10 Excellent

Gilmar

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 6 nights in Nov 2023
Response from d on Nov 17, 2023
Dear Gilmar We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from R on Oct 5, 2023
Dear Michael,We want to thank you for your preference in our SANA Reno Hotel. Best Regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Location is excellent, metro to the airport just outside the hotel and easy enough to get to other parts of Lisbon from here. Hotel was great and the staff were friendly and helpful. The room itself was very comfortable and the shower had great pressure. Also the pool was great in the evening to cool off after a day of sightseeing. Breakfast was alright, had everything you want but nothing too exciting. Overall a wonderful experience and would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from R on Oct 2, 2023
Dear Mark,We're thrilled you had such an excellent experience with us! Thank you.Best Regards,

8/10 Good

sharla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very few room amenities. Hand soap at the sink and body soap in the tub. No face soap or lotion. No kettle in the room. The room was very tiny. Check in was fast and efficient. Breakfast was standard hotel food. I will stay here again if I have no other choice, but won't go out of my way to stay here. No reason to recommend this hotel to friends or family. A very forgettable experience.
Stayed 1 night in Sep 2023
Response from R on Sep 25, 2023
Dear, sharlaThank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from R on Aug 24, 2023
Dear Nicola,We want to thank you for your preference in our SANA Reno Hotel. Best Regards,

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from R on Jul 27, 2023
Dear Rachael,Thank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

8/10 Good

Marlene

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed in Porto first, then Tomar afterwards. The staff in the hotels at the other locations were lovely & so helpful. At SANA, everyone seemed unhappy & not helpful. The bed & pillows were also uncomfortable! The pool was the saving grace!
Stayed 5 nights in Jul 2023
Response from R on Jul 12, 2023
Dear, MarleneThank you for taking the time to review your recent experience at SANA Reno Hotel. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, recommended
The bedroom was small with a very small window, so not much light, but then you are not in the room that much. Bed was very big and comfy. Having a pool and sauna was really nice, the jacuzzi part was not that good. Not every jet worked and not very powerful. Breakfast was not brilliant, very small selection, quite uninspiring. Location is good for transport and staff very helpful. Staff nice Overall, recommended
Very small window, hence quite dark roomn
Stayed 5 nights in Jun 2023
Response from R on Jun 15, 2023
Dear, Thank you for taking the time to review your recent experience at SANA Reno Hotel. Best Regards,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from R on Jun 9, 2023
Dear Debora,Thank you so much for your lovely review! We are very grateful to hear such kind words. Best Regards,

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel was great. The staff was courteous and helpful, the rooms very comfortable and clean. Breakfast was average, but many choices of hot and cold items. Very close to the Metro
Stayed 2 nights in May 2023
Response from R on May 16, 2023
Dear Janet,Thank you so much for your lovely review! We are very grateful to hear such kind words. Best Regards,

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice facility, great/helpful staff. Only downfall was the most level at night.
Stayed 2 nights in Apr 2023
Response from R on Apr 10, 2023
Dear, KariThank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

10/10 Excellent

Jason

Stayed 3 nights in Apr 2023
Response from R on May 1, 2023
Dear Jason,Thank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from R on Mar 28, 2023
Dear Anna,Thank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,

8/10 Good

Christiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from R on Mar 22, 2023
Dear Christiana,Thank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from R on Jan 19, 2023
Caro Claudio,Antes de mais, gostaríamos de agradecer a sua estadia no SANA Reno Hotel. Ficamos muito satisfeitos que tenha gostado da sua experiência no nosso hotel e do nosso serviço. Esperamos ter o prazer de voltar a recebê-lo no futuro. Atenciosamente,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect for our needs. The bathroom was a little small, and the tub/shower made a wet mess but a shower towel helped keep the water contained. The property was literally right across the street from the Metro lines which runs to the airport. Wish I knew that before booking a car service. The pool and sauna were nice. The breakfast menu did not change so it got old eating the same thing everyday, and there wasn’t much for people with dietary restrictions. Overall, I would not hesitate to stay there again. The location was so convenient and the staff excellent.
Response from R on Jan 9, 2023
Dear Michael We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Ludgero

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from R on Dec 29, 2022
Dear Ludgero,Thank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

8/10 Good

Laurie

Travelled with partner
Liked: Staff & service, property conditions & facilities
This property was just fine. It was out of the city Center but there was a metro station right across the road and that made it fairly easy to get around. You are right on the airport flight path so you could hear planes going over head but it was quite between midnight and 5:30 am. We weren’t really too bothered by that. The biggest disappointment was the breakfast. It was fine but didn’t really get changed up much and there were no condiments like pancake syrup, mustard or ketchup. To be fair, that seems to be common to Portugal and not just this hotel. (We stayed at 3 different ones). I was expecting a bigger pool based on the pictures I saw online. It was certainly nice to have one, but expect it to feel crowded if there are more than 6 people in there at once. Luckily it wasn’t used very much when we wanted to use it. The other issue that I hope the hotel addresses sometime is the lack of power outlets in the room. There were only 2 so it made it a scheduling chore to get all of our electronics and watches charged up at night. It made us sure appreciate when hotels have lamps with USB plugs. The rooms were clean and well cared. There were also some good restaurants in the area that we found with Google maps. So for us, this wasn’t a bad hotel but another time we might consider something else. Old City centre might be nice but then you pay for that in the price of the hotel room.
Stayed 5 nights in Oct 2022
Response from R on Oct 25, 2022
Dear, LaurieThank you very much for being our guest and for taking the time to share your thoughts about SANA Reno Hotel. Best Regards,

10/10 Excellent

Darci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, strong water pressure in shower
Stayed 1 night in Sep 2022
Response from R on Sep 29, 2022
Dear, DarciThank you for taking time to post about your most recent stay at SANA Reno Hotel. Best Regards,

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecellent and helpful reception and restaurant staff. Great breakfast and service. Great location to reach different parts of thencity by foot or metro. Easy to reach from and to the airport.
Stayed 7 nights in Sep 2022
Response from R on Sep 22, 2022
Dear, AleksandarThank you so much for your lovely review! We are very grateful to hear such kind words. Best Regards,

10/10 Excellent

CARMEN

Stayed 3 nights in Sep 2022
Response from R on Sep 26, 2022
Dear, CarmenThank you for taking time to post about your most recent stay at SANA Reno Hotel. Best Regards,

10/10 Excellent

K TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk, bar and general staff were all incredibly friendly and provided great service - hotel was very clean and our bed was so super comfortable!!! We had a great stay
Stayed 1 night in Sep 2022
Response from R on Sep 20, 2022
Dear, K TINAIt is absolutely delightful to read your high praises of our team! Your compliments and kind feedback are greatly appreciated and we will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Best Regards,

4/10 Poor

Mirjana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We loved the location! Close to Lovely park leading to Atlantic’s ocean and subway rides to downtown and airport. The staff is confused and entered our room accessing our safe and breaching our privacy. Big NO! Very disappointed in staff service level. The only staff that was brilliant was cleaning staff! Tough to return to this hotel with this experience! Too bad. Location is close to many loverly restaurants the best one is called “Italy”
Stayed 4 nights in Sep 2022
Response from R on Sep 16, 2022
Dear Mirjana We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel was relatively expensive but cuts every corner you can think of. Our room was a little warm so we tried to turn the AC down a few degrees but the panel was locked and said it was “centrally controlled.” In the middle of the night it got even hotter and there was no way to turn the AC up, they were doing this on their end to save money. The poolside drinks were very over priced and tasted terrible, like the “free” ones you get on a $20 “all-you-can-drink” rum cruise in Mexico… Those were just the highlights of the lowlights and indicative of the overall flavor of the place. The staff was pleasant and it was literally right across the street from the blue and red metro line station so that was a positive but the corner cutting really dented the overall experience, especially everyone waking up in a 4 star hotel in the middle of the night drenched in sweat because they gradually let the temperature go up to save money.
Stayed 1 night in Aug 2022
Response from R on Aug 8, 2022
Dear Jason We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. The AC is central controled, because of the clients that don't know how to use the AC and end up messing everything, witch doesn't mean that we are trying to save anithing, if you had asked ud change the temperature, we would do that with no problem. We can guarantee you that we always put an extra effort to provide our guest with high 3 star hotel service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location and helpful staff!
Stayed 1 night in Jun 2022
Response from P on Jul 1, 2022
Dear Galen, We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff, service a bit on slow side, beware of the garage parking, it is very tight & we were in a small car!.
Stayed 4 nights in Jun 2022
Response from P on Jul 1, 2022
Dear Galen We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

6/10 Okay

I

Liked: Cleanliness, room comfort
Shocking check and charged twice
The front desk card readers were declining 2 cards 7 times and both of my accounts were charged.. my friend had the same issue with another Sana hotel. Please FIX your terminals. It shouldn't give you declined receipt if funds are going through. This is simply not acceptable
Stayed 3 nights in Jun 2022
Response from R on Aug 2, 2022
Dear I We would like to thank you for choosing SANA Reno Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We are sorry that this had happened to you, but as we explained, it was not a problem from our terminal, but from redunicre. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with rooftop pool in a quiet area
Really enjoyed this quiet hotel with a rooftop pool in a quieter area of Lisbon. The entrance to the subway lines are right across from the hotel, so easy to get around. Front desk staff were very helpful and they had hand sanitizer placed next to the elevator on every floor to keep “clean” in these COVID times. I would definitely stay here again!
Stayed 3 nights in May 2022
Response from R on Aug 2, 2022
Dear Sandi We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, give it a go.
Stayed at the hotel for a week and was not disappointed. Excellent position for travel within the area be it by Metro, bus services or walking. Hotel was clean and quiet with no noticable traffic noise (our room was front facing overlooking the street) Roof top pool was clean and very popular during our stay. We only had booked breakfast but what was offered was very good and plentiful setting you up nicely for the day. I would highly recommend this hotel.
Stayed 7 nights in May 2022
Response from R on Aug 2, 2022
Dear Paul Thank you for the preference shown towards SANA Reno Hotel and the willingness to let us know your opinion about our service. Kind regards,

8/10 Good

colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean
Stayed 2 nights in May 2022
Response from R on Jun 14, 2022
Dear, colleen We are glad to know you have enjoyed our prime location, our comfortable accommodations as well as our professional staff. We hope to see you again! Best Regards,

10/10 Excellent

hayden

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really value for money and literally across the road from the subway stop direct to/from airport. Clean, large rooms, great breakfast, rooftop pool. Will definitely stay there again.
Stayed 4 nights in May 2022
Response from R on Jun 14, 2022
Dear, hayden Thank you for taking time to post about your most recent stay at SANA Reno Hotel. Best Regards,

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had our Easter 2022 break here. We know the area well, so can recommend for that alone, close to some good local restaurants and shopping and not too far from tourist areas. Staff good, breakfast really nice, pool and sauna really good too. Only complaints are the incredibly slow lift and it’s too loud! We could hear the cistern flow from the room next to us, people talking through the walls. Was charged €5 for a kettle which I don’t understand why this seems to be a common trend of late but, was one of the cheaper “kettle rents” I’ve had to pay. Overall good hotel, not one I’d recommend but if you’ve limited options then it’s a safe bet.
Stayed 3 nights in Apr 2022
Response from R on May 31, 2022
Dear Janson, We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
2 day city break. Hotel was clean and breakfast selection was good. Location is excellent for sight seeing as right by the metro. Only negative was I tried to sort some childcare but it didn’t happen.
Stayed 2 nights in Apr 2022
Response from P on Apr 19, 2022
Dear Nina Thank you for the preference shown towards SANA Reno Hotel and the willingness to let us know your opinion about our service. Kind regards,

2/10 Terrible

Hassan

Liked: Property conditions & facilities
Disliked: Staff & service
Beware of your belongings
This was the last stop of our honeymoon trip and we couldn't have left more disappointed. The last day of our stay my wife's ring got missing from the room as she took it off and left it on the desk before the shower and forgot to put it back on afterwards. We left the room to do some shopping and when we came back the ring wasn't there. We searched the room like crazy and couln't find it. When we first reported it, they suggested the she probably lost it elsewhere but they would ask the staff anyways. As we had an early flight the next day we wanted to fill in a formal complain when we checked out but the front desk guy suggested that we waited until they seached the room the next day and they would send us an email and if anything we could fill the complain online. We in good heart decided to wait. Next day they sent us an email informing that they couldn't find the ring and we asked for the link to fill the complain and they tried to trick us by sending a survey instead the actual complaint book that we found later on in their website. Very sad that they take such a serious issue so lightly, blame the guest and then try to deceive them by trying to trick them into not complaining formally. Worst experience ever!
Stayed 5 nights in Mar 2022

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel reasonably priced
Very central spot to stay. Easy bus service from airport with regular stops just a 5 minute walk away. Hotel is lovely and the breakfast was very good.
Stayed 2 nights in Apr 2022
Response from R on Apr 14, 2022
Dear Francis We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
how is this place only a 3 star???
how this place is only a 3 star hotel ill never know. Absolutely fantastic
Stayed 2 nights in Apr 2022
Response from R on Apr 14, 2022
Dear David We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

2/10 Terrible

UMIT

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible a kind of Traumatic Stay
My stay completely terrible! I will never stay any SANA hotels again. No internet, dirty, noisy, no air-condition (your room temperature controlled by reception and you have to call a few times, so hot and humidly room. I missed lots of meeting because Wi-Fi has no internet connection. Room is too small and dark no sunlight. İt was traumatic stay. and Hotels.com and SANA Group did not help me.
Stayed 4 nights in Mar 2022
Response from Ana Pata on Apr 4, 2022
Dear, UMIT Nous sommes désolés que votre séjour dans notre hôtel n'ait pas été à votre entière satisfaction et nous tenons à vous remercier pour l'envoi de vos commentaires, qui méritent notre plus grande considération. Your comments were shared with our management team, in order to follow up with the necessary actions to improve the wi fi service provided as we are already doing these days. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay in a clean comfortable hotel with excellent helpful staff. Would stay again.
Stayed 4 nights in Mar 2022
Response from Ana Pata on Mar 30, 2022
Dear We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Samppa

Stayed 1 night in Feb 2022
Response from R on Aug 2, 2022
Thank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel.

10/10 Excellent

Lawrence

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good and friendly staff. Clean and tidy as well. Metro station just on the other side of the hotel. Lots of bars and restaurants around with a big mall just 5mins walk.
Stayed 4 nights in Feb 2022
Response from Ana Pata on Feb 28, 2022
Dear, Lawrence It's a great recognition to receive 5 star rating. Best Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good looking, vibrant hotel. Very friendly staff from reception, cleaners down to the bar guys. Very good pool, lobby bar and breakfast facilities. Definitely go back there.
Stayed 2 nights in Feb 2022
Response from P on Feb 18, 2022
Dear Paul We would like to thank you for choosing SANA Reno Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sempre a merecer uma nova estadia
Desta vez nós ficámos apenas um dia mas várias vezes escolhemos este hotel para ficar. Está bem situado, tem boas instalações e uma excelente relação qualidade/preço.
Stayed 1 night in Jan 2022
Response from Ana Pata on Jan 28, 2022
Caro Pedro Antes de mais, gostaríamos de agradecer a sua estadia no SANA Reno Hotel. Ficamos muito satisfeitos que tenha gostado da sua experiência no nosso hotel e do nosso serviço. Esperamos ter o prazer de continuar a recebê-lo no futuro. Atenciosamente