Apartment, 1 Bedroom | Living area

Reviews of Hello Lisbon City Apartments

3 out of 5
Hello Lisbon City Apartments
Calcada Castelo Picao, 26, Lisbon

Reviews

6.2
Rating 10 - Excellent. 19 out of 178 reviews" "
Rating 8 - Good. 54 out of 178 reviews" "
Rating 6 - Okay. 48 out of 178 reviews" "
Rating 4 - Poor. 32 out of 178 reviews" "
Rating 2 - Terrible. 25 out of 178 reviews" "

6.8/10

Cleanliness

5.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the windows that gave a bright airy feel to the apartment. The last two blocks up the hill were a challenge at the end of the day, but those very hills are why one goes to Lisbon - you can’t have it both way. I loved the place.
Stayed 20 nights in Feb 2020

6/10 Okay

Joy

Travelled with group
Liked: Cleanliness
Reasonable price, clean and close to Transportation , food and groceries.
Stayed 5 nights in Nov 2018

4/10 Poor

J, Colorado

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Would not recommend. Although good location, matress had signs of bed bugs. Kitchen was advertised as self catering, but didn't have plates. Would spend a little more for a different place to feel comfortable and clean.
Stayed 8 nights in Nov 2018

6/10 Okay

Jean, London

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This particular flat was clean and spacious. Location was, however, not the best. Wi-fi seems available but they don't bother to let you know the password to connect despite several attempts to get in touch. Overall a good stay but customer service could be much better.
Stayed 5 nights in Nov 2018

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahmed
To be honest the apartment very clean and nice bed, I was amazed of the quality of the property, the only thing I would recommend from the owner is to improve the Wi-Fi quality there because it was really bad and I had to purchase my own internet to do my work. Otherwise I really recommend you to book this place. Well done good management.
Stayed 3 nights in Nov 2018

6/10 Okay

Brenda

More or Less Comfortable
The apartment was a about 2 km away from the "action", which I knew when booking. However, we expected a few more "comforts" - there were 3 very thin towels provided for showers, no kitchen towels, hand towels or bath mat. There was no washing machine, which is more often than not provided. We were offered a clean and fresh towels after the 3rd night so that helped, but we didn't know to expect it. We really weren't prepared for a drip coffee maker. Espresso is what we drink and we didn't expect to downgrade in Europe. A simple stove top espresso pot would have been ample. The neighborhood was loud at times and there were many arguments. At times the wifi was weak. Pillows old and need replacement. The couch is covered but old and saggy. I can't imagine getting a new one up those stairs! The apartment was fairly spacious, with a dining table and living room area and we had at least 3 windows with Juliette balconies. There is a partial view of the April 24th and Christ monument as well as the water. Well, not my favorite place but not awful either.
Stayed 5 nights in Oct 2018

4/10 Poor

stamp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible cleaning and noisy at night
Location is ok. I checked in at 6pm but the room not cleaned yet. I keep calling till they pick up and I have to wait for cleaning. The whole building are belong to this company so there are many guests walking around the whole night and the wall so thin that you can hear the sound surrounded the whole night. Towels were not provided so I have to call again asking for towels.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Positives and negatives
The apartment building is up a steep hill, and a noisy bar is just across the laneway. Check in can be difficult if there is a problem with the pre-sent access code. Management does not answer phone calls, despite giving a contact phone number. The actual apartment was comfortable. The first afternon some Russian guests drank for hours, wandering in and out of the building, leaving the security door propped open. By evening they were shouting and arguing, then the police arrived and forcibly removed one of them. The arguing then continued in the laneway outside. I tried to contact management by phone and online to question safety and security but they did not respond. I didnt feel safe there and although it was reasonably priced I would not recommend it as a good place to stay
Stayed 2 nights in Aug 2018

2/10 Terrible

Mariia

Disliked: Property conditions & facilities, room comfort
Fake pictures on Expedia
Stayed 5 nights in Jul 2018

6/10 Okay

Jean-Francois

Liked: Cleanliness
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view. Spacious flat. Good location. Only issue with the property was the creaking bed.
Stayed 2 nights in May 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean apartment
Nice and Clean apartment, no frills but great for a weekend away and the location was perfect

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but fine
Straight forward stay, no complaints except noisy people above.
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay at the hotel. When I arrived, I couldn't get into the building. I pushed the buttons and finally a maid opened the door but she essentially said "go away. When I returned home, I saw that you had sent me the entry codes, but they arrived after I had departed on my trip. I don't have access to my computer from overseas--I don't have an Iphone. I booked into another hotel. In any event, I wasn't inspired by the Portugal Ways location in the city. I never saw the room.
Stayed 3 nights in Jan 2018

4/10 Poor

SZ, London

Disliked: Staff & service, property conditions & facilities, room comfort
Returned to London sleep deprived. I hated the flat!!
I don't know where you got the photo from but it is absolutely NOT the flat I had to endure!!! The flat is unloved to say the least, although cleaned up (the only thing going for that place of doom) with paint peeling off and marks of mold. I killed 2 cockroaches and plenty more other insects running around The bed was so uncomfortable I barely slept the whole time I endured this flat. The ONLY ONE window was at body heights level on the ground floor, so I could never open up the shutters (so you were in a dark flat ALL THE TIME). The door was flumsy and gave straight to the street which meant: 1-you could hear everything in the street (traffic, neighbours shouting at each other, passing pedestrians...on top of the people staying upstairs) 2-I completely felt UNSAFE that I ended up blocking the door with a chair Finally when arriving, there was nobody to check you in (fine because you are told so) but I was stuck in the street as the code didn't want to work. Emailed the company and called but NO answer. I was stuck there for 30min until someone who leaves in the street helped out. Hated hated hated the place!!! You should remove this accommodation from this listing until the landlord gets his game sorted!
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice enough
Nice experience overall, nice location (although there was construction on the road leading to the place), no need for keys, nice rooms and views, got a very local feel. Had some problems with bathroom door handle (unusable), the shower head barely can be held by the handle. Climbing up the stairs with our luggages was a hassle since our room was on the top floor
Stayed 2 nights in Oct 2017

8/10 Good

Susan, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good restaurant nearby. Buses and taxis easy to use.
Stayed 3 nights in Sep 2017

2/10 Terrible

reece , yorkshire

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures not at all accurate
Inaccurate pictures to start with bugs throughout the rooms, damp on the walls. A light was hanging from the ceiling which hit me on the head twice. Will not be using Expedia again. The location was loud with a lot of youths hanging around the area.
Stayed 4 nights in Aug 2017

4/10 Poor

Liam, Shrewsbury, Shropshire

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, old and tired room
Needs a serious update! Mouldy shower curtain changed the day before departure, blood on the towels which weren't changed once in 9 days. Great place but needs some serious improvement.
Stayed 9 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
A bit disappointing
The apartment was different from what was seen on photos when making a booking. The location was not bad considering the price but cockroaches in the kitchen (including in the fridge) was terrible... the electric stove-top did not work as well.. the walls needed some refurbishment and big spaces on the doors did not give a sense of privacy at all; WI-FI was not good in the bedroom..
Stayed 3 nights in Jul 2017

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Great location, 15 minute walk from the touristy area. We got the feeling we were one of the locals. A cheap place across the street for breakfast, many restaurants nearby and convenience stores. I would definitely stay there again.
Stayed 6 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Find another place
How can this be advertised as an apartment ...more like a large hotel room..NO WASHING MACHINE, (had to hand wash cloths) Dishwasher,nor cooking range, just a one burner unit!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Would of stayed longer if it was available for a few more days and the price was good

8/10 Good

Kelly, Crawley

Liked: Cleanliness, property conditions & facilities, room comfort
Timeout Lisbon
Stayed for a weekend and really enjoyed the apartment and location. However my friend who I stayed with had a bad foot that weekend so the location made it abit inpractical in that sense as had to walk down steep roads to get taxi etc. without that slight set back I would say you could access most places like the square, timeout Lisbon , main train/ferry station, shops and pink bar street very easily on foot as long as flats or pay between 4-5 euro in a taxi. Marina was also near by on way out to Belem and was a lovely change to eating out at reasonable prices

2/10 Terrible

George, BG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
This is an awfull place to stay! Very noisy during the night, because of the local people just in front the door apartment. Bathroom was dirty, towels too. We rent the apartment for 2 nights, but second I was forced to move to another hotel. Will not reccomend to no one!!!

6/10 Okay

Andrew, Huddersfield

Liked: Cleanliness
Nice apartment in a great location only negatives were the bed was very squeaky and water went off one morning just as we were getting ready to go out.

2/10 Terrible

shaun, edinburgh, scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bloody parrot
20 minutes walk from the center of town, good transport however, very loud neighbourhood including a parrot that would not shut up. we were unfortunately put in the 01 ground-floor apartment which had a key pad lock which on several occasions and at all hours of the night people would try and break in. With a bar 5ft away from the bedroom window because of the noise we were unable to sleep till well after 1am. Apartment it's self OK however security wise we did not feel safe at night! Lisbon had some great sights to see and loved the super bock!

6/10 Okay

Neantro, Brasilia

Liked: Cleanliness, property conditions & facilities, room comfort
Well located but noisy
Location of this apartment was quite good, rather off the main city center but still close to many attractions. The neighborhood is made of old traditional houses, many of which had their interior reformed although the external appearance is kept. Such is the case of this apartment whose interior was very well adapted )but no elevator!).

4/10 Poor

Ali, UK

Disliked: Property conditions & facilities
4 day stay as a couple
We struck fairly lucky with the weather - wanted an apartment close to city centre - it was portrayed as in Baxia area but was in fact in Santos - the next district along. We got to see museums, the beautiful Commercial Square and had some fabulous food. The apartment depicted was a first or second floor one but we had been allocated the basement (Number 1) At just below street level it was very noisy - the living area had windows which opened directly on to the street which was one car width, the bedroom window opened the other side directly opposite a liquor store. The apartment is in a busy working district and the local folk were busy people getting on with life, they were friendly and the bar opposite sells great coffee for only 30 cents.

2/10 Terrible

Peter, Bath

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never again!!
Very disappointed in the location of our apartment. Noisy neighbourhood with lots of youngsters on the streets. Arranged a transfer from airport which never happened. Room was hot, no AC, which one needed. Bed was awful. Creeping and groaning at the slightest movement. Shower didn't work. So much so, we moved to an hotel after a very uncomfortable one and only night.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Do not select this facility for a stay.
I had read some less than pleasing reviews prior to my choice for this hotel but decided that some times people can be overly critical. Well, I have a learned a lesson. This facility is a place that I would very strongly suggest that one does not stay at. The noise is absolutely unbelievable all through the night. It is not a matter of tourists but rather the locals that live in the area...including a parakeet that whistles and talks+++. Aside from the noise, it was also a location that I felt my safety may be compromised as a female travelling alone and staying in this facility. I've not really experienced that before until staying at this place. If I would have had my child with me, I would have had to leave and stay elsewhere as it would have been too scary and unnerving to stay in this space. Unfortunate because the apartment itself is nice but you can not change the environment all around the facility.

8/10 Good

Carol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value apartment
Lovely apartment but need to be fit to get to it! No metro nearby and buses and trams a good five minute walk up (very steep) hills. Also next to a noisy bar so not recommended if you want to sleep before midnight. A friendly shop nearby for supplies as well as two good restaurants bars. So if you are young, fit or in training, this is a good base for exploring the wonderful city of Lisbon! P.S. Great hairdryer supplied.

6/10 Okay

rob, brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Ok apartment but noise outside really spoiled it
Nice clean apartment but the only windows opened right out onto crowds of people hanging outside a pub, so had to keep them closed all the time. Noise at night, until about 2am, was really loud, making it impossible to relax and difficult to get to sleep

2/10 Terrible

Me, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Awful apartment no 01
Lisbon was an absolute dream city. The apartment was extremely dark, smelly and very noisy. The locals came out to play late late evening so not a god idea to stay if you want to sleep before 12 o'clock in the evening. You couldn't open the windows due to bar/shop opposite with people smoking and as I said before very noisy. Very cold had to wear thick jumpers indoors when it was 25 degrees outside. No hooks in bathroom to hang your towels up when wet. Shower was crap.

6/10 Okay

luly, Miami

The shower floor needs improvement
It was good to be out of the touristy area, nice neighborhood

2/10 Terrible

Githa

Disliked: Cleanliness, staff & service, room comfort
Bad location
Too noisy outside and the neibourhod not nice. Maybe for young people ok but not for us. We left after one night

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

magda

Liked: Staff & service
Disliked: Room comfort
Loud street across a pub
The idea is good with the apartment, but after a picture presented on the website I had a different expectations to what we got. There was no view whatsoever, the apartment we got was on small street with the view on pub and small shop (very loud), people 2 meters away from our window. We couldn't open the window, because people from the street could easily get in or look in - didn't feel comfortable. The apartment was good size, but lacking day light due to not enough/small windows and closeness to the street.

6/10 Okay

rumar md

Disliked: Staff & service
quite good
the apartment was clean and huge. walking distance from the tram and bus station, near the hotel there are nice and cheap portuguese restaurant

6/10 Okay

Bex, London, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too isolated and noisy!
The apartment was lovely, however it was on a very steep street next to two very noisy bars, and the vicinity was very isolated. I ended up checking in to a more centrally located hotel. This obviously cost me more and I haven't been offered any money back! Just two nights in the property owners other apartment which looks equally isolated near Siintra approx 30mins from Lisbon! So if you want to have a drinking holiday I'd say its an ideal apartment but as I was travelling alone it didn't suit my needs.

8/10 Good

Neantro, Brasilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in old Lisbon
A pleasant surprise hidden in a narrow street of Old Lisbon. It looks decrepit from the outside until you open the door and find an entirely renovated and comfortable apartment. The neighborhood is a bit too lively, especially at night, but picturesque and with many little restaurants and cafes.

4/10 Poor

frank

Disliked: Staff & service
very complicated
Couldn't enter upon arrival. Had to borrow someone's phone on the street and pay 2 euros to call main office for code to get in, then they changed the code the next day and we had to borrow someone else's phone again to get in. Freezing cold inside. No heater til we complained and got one on the last day. Wi-fi did not work, TV did not work. And no city view as advertised. Just the building next door.

6/10 Okay

soeren

Disliked: Cleanliness, staff & service
great location
very steep street, so if you have any problems by walking, dont worst of all the apartment was full of cockroach, every time you put on the lights in bathroom and kitchen, you could see them running. great neighborhood with plenty of inexpensive restaurants and above all, a great city

4/10 Poor

Diego Pere

Disliked: Staff & service
Great for for home cooked meals
The apartment was located in a nice (locals can be load at time) neighborhood that is located within walking distance of local transpiration or museums. There are a few problems that I had with the apartment, one is there is a smell that takes a while to get used to, second is the shower drain was clogged and it took a while for the water to go down, third was the internet connection ( it was my only way for me to stay connected with relatives) and last was the informal check-in ( specially if you have no way of contacting the company).

10/10 Excellent

Nathalie

Liked: Cleanliness, room comfort
Hello Lisbon Rossio
Appartement super bien situé dans le quartier Rossio. Proche de toute commodité et a 10mn a pied du centre. On a été surclassé et du coup très contents car l'appartement était nickel et bien équipé. Négatif : ils pourraient renouveler les serviettes et les draps qui avaient des tâches bien qu'ils étaient nettoyés. La communication est difficile par contre surtout si vous ne parlez pas portugais. Si vous parlez anglais ça va. Plusieurs erreurs dont le double prélèvement de la somme (remboursée dans les 72h quand même), informations contradictoires, le code envoyé pour accéder à l'appartement n'était pas le bon (alors après 12h de trajet en voiture et une arrivée à 1h du matin vous avez juste envie d'aller vous coucher), appel a plusieurs reprises mais on a finit par avoir quelqu'un et enfin accéder à notre appartement. On a dû contacter Hôtels.com a plusieurs reprises avant le départ pour faire le lien. Heureusement que tout le reste était nickel donc on a vite oublié ces petits désagréments (faut se dire que l'erreur est humaine). Je recommande tout de même car on a passé un super séjour et l'emplacement de l'appartement vous permet de tout faire à pied et de découvrir Lisbonne qui est une ville magnifique.
Stayed 6 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2020
Response from Francisco Pina on Apr 10, 2020
Hello, Thank you for choosing Portugal Ways Lisbon City Apartments We are glad you enjoyed your stay in Lisbon and will be happy to have you again soon!

8/10 Good

Thierry

Liked: Cleanliness, staff & service, room comfort
Quartier animé sympa
Heureusement avant départ ai payé 16 € pour code entree (en + prix appart ) car tél indiqué sur immeuble HS (personne répond). Remb.16 € Hotel.com en cours.+interieur, un volet non fixé dangereux+evier cuis. bouché..Positif : bien situé/centre, ambassade France 100 m commerces, restos...12/02 au 16/02/ 2020
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Ola Kåre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience!
In the documents, the flat was described with view over Lisboa. What I got, was a flat on street-level. Only view was to the street right outside the door. It is obvious that this was another apartment than I can see from the pictures on the documents that I got before my journey. The air was very bad, and since door and windows was on street-level, it was reduced possibilities of circulation of the air. When I tried to phone the owner to complain, I came to a number that was not functioning. There should be access to internet, but there was no code, so therefore I had to manage without. In addition to all this, the flat was full of cockroaches. All in all: A very bad experience.
Stayed 6 nights in Sep 2018