Outdoor pool

Reviews of Lisbon Marriott Hotel

4 out of 5
Lisbon Marriott Hotel
Avenida dos Combatentes 45, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 981 reviews" "
Rating 8 - Good. 315 out of 981 reviews" "
Rating 6 - Okay. 116 out of 981 reviews" "
Rating 4 - Poor. 48 out of 981 reviews" "
Rating 2 - Terrible. 26 out of 981 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Narendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. The only negative is that it’s slightly out of the centre but local Uber service was quick and inexpensive
Stayed 3 nights in Jan 2024
Response from Susana M. on Jan 15, 2024
Thank you very much for your feedback!Your rating is very important t us and we are happy to know you have fully enjoyed your stay.We look forward to welcome you back!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Susana M on Jan 8, 2024
We are very happy to receive your rating on the recent stay with us!Hoping to welcome you back anytime soon!

10/10 Excellent

Achut Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Building was an Older property but it was fine. I think they need to upgrade there rooms which they seem to be doing as we speak. Overall a pleasant stay
Stayed 8 nights in Dec 2023
Response from Susana M. on Jan 5, 2024
Indeed we are improving our rooms.Hope you have the chance to stay again and enjoy them!

10/10 Excellent

DILENDRA

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Susana M. on Jan 5, 2024
Wonderful to know you have fully enjoyed your sty with us!Looking forward to welcome you back!

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Very helpful.

10/10 Excellent

Janet, Rapid City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge and bellmen were extremely helpful. Their was some construction going on above us that was irritating. We were in room 741 and it didn’t stop until after 7pm —so a nap was out of the question but otherwise it was fantastic
Stayed 3 nights in Nov 2023
Response from Santos on Nov 30, 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We're sorry for the challenges that you faced during your stay, regarding the noiseWe hope to welcome you again soon to provide you a better stay.Sincerely,

10/10 Excellent

Gessinah

Stayed 1 night in Nov 2023
Response from Susana M. on Jan 5, 2024
It seem we have fully met your expectations on your recent stay!Thank you for your rating!

10/10 Excellent

JoAnn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a second home for the week my spouse, dog and I stayed.
Stayed 1 night in Nov 2023
Response from Susana M. on Nov 29, 2023
Thank you so much for your great feedback.We are looking forward to welcome you back in a close future!

4/10 Poor

Kawashima

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
改修工事が朝9時から夜7時過ぎまで毎日行われている。チェックイン時にそのことを伝えられてなかったため、あまりの騒音に驚いてすぐにフロントへ行った。ルームオーガナイザーがとても親切で上の階や工事していない隣のタワーを案内してくれたが、どこの部屋でも騒音は避けられないようだった。部屋に長時間滞在する人にはお勧めできない。
Stayed 2 nights in Nov 2023
Response from Susana M. on Nov 29, 2023
Thank you very much for your feedback.We apologize for the challenge with the construction. Indeed there's no ideal time for renovations.we hope to have the chance to welcome you back and see the ongoing changes.

4/10 Poor

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Susana M. on Jan 5, 2024
We are sorry to know we were below your expectations.We hope to have the change to improve your stay in a future visit.

8/10 Good

Arlete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Susana M. on Nov 29, 2023
It's great to see you had a great stay with us!We hope to welcome you back.

10/10 Excellent

JoAnn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are enjoying the time we have left here. It has been a wonderful initiation to Portugal.
Stayed 1 night in Nov 2023
Response from Susana M. on Nov 29, 2023
Thank you for your feedback!it's wonderful to know you have fully enjoyed your a«stay with us.Hope to welcome you back.

8/10 Good

JoAnn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriott Lisbon is well run. The staff is very professional and friendly. It has been so nice that many staff members show excitement towards our dog. It is refreshing to vacation in a place that makes travel living travel.
Stayed 4 nights in Nov 2023
Response from Susana M on Nov 24, 2023
Dear guest, we are very happy to know you have fully enjoyed your stay with us!Our team look forward to welcome you back.

2/10 Terrible

John

Travelled with partner
Nice hotel but too far from City center. It is close to airport, and if you have a car it's a good starting point to travel north and west.
Stayed 4 nights in Nov 2023
Response from Susana M on Nov 23, 2023
Dear guest, Thank you for your feedback regarding the recent stay with us.Best regards,

4/10 Poor

Angelica

Business traveller
Disliked: Property conditions & facilities, room comfort
Better options in Lisbon
Unfortunately we were not satisfied with our one night stay at the Marriott Location. We had some troubles at the time of the check in and also during checkout we were asked to pay for our stay where it was already paid at the time of the booking. The hotel also did not have any warm or hot water and taking a cold shower was not something we expected at a Marriott Property.
Stayed 1 night in Nov 2023
Response from Susana M. on Nov 23, 2023
We are very sorry to know you have suffered with the unforeseen water challenge.we hope to have the chance to improve your satisfaction in a future visit to Lisbon should you choose to stay with us.

10/10 Excellent

OSAMAH

Stayed 8 nights in Nov 2023
Response from Susana M on Dec 12, 2023
Dear Guest, Thank you very much for your valuable feedback!we are happy to know you ave fully enjoyed your stay with us.

10/10 Excellent

Lakshmi

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Your guest relations on Nov 16, 2023
Dear Guest,Thank you so much for your amazing feedback !It is very gratifying to hear such good feedback from our guests..We strive to provide great experiences to our guests and my team is glad to know that we accomplished this goal with you.I have shared your feedback with our Executive Team ,as a way of ,celebrating the amazing services we provide.Thank you and we cant wait to welcome you soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel, bathrooms need updating.
Stayed 1 night in Nov 2023
Response from Susana on Nov 9, 2023
Thank you very much for your great feedbackWe are very happy to know you have fully enjoyed your stay with us!Looking forward to welcome you back!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is impeccable. Great room amenities, great breakfast.
Stayed 1 night in Nov 2023
Response from Susana M. on Nov 2, 2023
Thank you for sharing your feedback regarding the recent stay with us.We are happy to know you have fully enjoyed your stay with us!

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Susana M. on Oct 17, 2023
Dear guest, Thank you for your feedback.We are happy to know you enjoyed your stayHoping to welcome you back.Regards

10/10 Excellent

Maxine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.
Stayed 1 night in Sep 2023
Response from Susana M. on Oct 16, 2023
Thank you so much for your feedback!We hope to provide you another great stay should you choose to return.Regards,

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
Shower Safety
The bathroom needs to be upgraded and the shower shutter needs to be changed as it can be unsafe for older people as the shutter swings and there is no stability or support. It would be better to have a plastic shower curtain.
Stayed 1 night in Oct 2023
Response from Nádia Landim on Oct 15, 2023
Dear Guest,First let me thank you for your preference and your loyalty towards Marriott.On behalf of the entire hotel team, I want to thank you for sharing about your experience and I want to extend our apologies for the experience you had while saying with us!We strive to provide great experiences to our guests and my team is Dissapointed to know that we have failed to achieve this goal with you.I have shared your feedback with our Engineering Team ,as a way of ,improving the guest services and experiences, for future stays.Thank you and we hope to welcome you soon!

2/10 Terrible

Suresh, Bridgewater

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Since our flight reaches early in the morning, we had booked and paid for the room from the previous day. Plus we had sent a message to the hotel (via expedia) informing them about the early morning flight. Yet when we reached the hotel, they had given away our room and so we had to wait in a temporary room for several hours till our room became available in the afternoon. The hotel did not even offer a refund for the room.
Response from Nádia Landim on Oct 4, 2023
Dear Mr.Aravind,Dear Mr.Kinney ,First let me thank you for your preference and your loyalty as a Gold Member towards Marriott.On behalf of the entire hotel team, I want to thank you for sharing about your experience and I want to extend our apologies for the experience you had while staying with us!We strive to provide great experiences to our guests and my team is disappointed to know that we have failed to achieve this goal with you.I understand that you were tired from a very long journey and you just wanted a comfortable room to rest ,I truly apologize.Knowing that your stay was not up to par I can issue 5.000 points for all the inconvenience cause and you will receive an e-mail confirming this.I have shared your feedback with our Executive Team ,as a way of ,improving the guest services and experiences, we provide.Thank you and we hope to welcome you soon!

10/10 Excellent

Gail

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Susana M. on Oct 2, 2023
It's great to know we have met your expectations!We hope to have the chance to welcome you back in future!

8/10 Good

Freda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was clean, check in was fast and easy. The property is in a business area so limited dining and transportation options within walking distance. Overall, I would rate this property 4/5
Stayed 4 nights in Sep 2023
Response from Susana M. on Oct 2, 2023
Thank you so much for sharing your experience.We look forward to welcome you back!

10/10 Excellent

robert, Patchogue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service staff for breakfast didn't get the order correct a couple of times
Stayed 6 nights in Sep 2023
Response from Susana M. on Sep 25, 2023
Thank you very much for your feedback! we will work even closer to the staff to improve this area.Best regards,

10/10 Excellent

daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nadia Landim on Sep 24, 2023
Dear Ms.Daniela,Thank you so much for your amazing feedback !It is very gratifying to hear such good feedback from our guests..We strive to provide great experiences to our guests and my team is glad to know that we accomplished this goal with you.I have shared your feedback with our Executive Team ,as a way of ,celebrating the amazing services we provide.Thank you and we cant wait to welcome you soon!

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Shakedown: At check-in I was asked if I was interested in a “newly remodeled room” (not an UPGRADE to a larger room) for an additional €75 per night. They had the same room available but in better condition, but it would cost me an extra €300 for my stay. Disrepair/mold (pictures): o Moisture damage in the bathroom door jams, wood rot and black mold o Instead of fixing the issue they have painted over wood rot many times o Bathroom door doesn’t latch closed; desk said they would send someone up to repair – no one ever showed up and door remained broken our entire stay o The shower curtain hadn’t been changed in a while, soap scum film buildup at the bottom Disrupted Cable (video): o 1/3 of all stations didn’t work, 2/3 of all other channels worked fine, came in “crystal clear” o Technician came to fix a “loose” connection and we lost more channels o Hotel desk then called up and said entire building is having trouble with some channels (lied) o Lobby televisions had crystal clear reception on channels we had interrupted signals Worn out (picture): o Towels were beyond “shelf-life”; scratchy and non-absorbent o Bathroom was 70’s motif with cracked tiles and chipped tiles Electrical issues: o Outlets heated up our converter adapters to the point we didn’t charge our devises; we stayed at 3 other accommodations in Europe without this issue
Stayed 4 nights in Sep 2023
Response from Susana M. on Sep 22, 2023
Dear guest, Once again we would like to apologize for the faced challenges.Regards,

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Susana M. on Sep 22, 2023
Thank you very much for your rating.We look forward to welcome you back.Regards,

10/10 Excellent

Valerie

Travelled with family, Travelled with group
Liked: Amenities
We had an absolutely terrific time. Maître d’ and wait staff were top notch. Looking forward to coming back again.
Stayed 1 night in Sep 2023
Response from Susana M. on Oct 2, 2023
Thank you for your kind words that will be shared internally!Hope to welcome you back!

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old housekeeping was not good
Stayed 5 nights in Sep 2023
Response from Susana M. on Sep 18, 2023
We are very sorry to know you have had challenges with our Housekeeping service.Our team joins me on apologizing for the short comes.We hope to have the chance to welcome you back to provide you a problem free stay.

10/10 Excellent

Aym

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Susana M. on Sep 13, 2023
Thank you very much for your rating!We are happy to know you have fully enjoyed your stay with us.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Susana M. on Sep 13, 2023
Thank you very much for your rating!We are happy to know you have fully enjoyed your stay with us.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were amazing, professional and friendly. Room was much better than we expected.
Stayed 1 night in Sep 2023
Response from Susana M. on Sep 11, 2023
Dear guest,Our team joins me on thanking you for your great feedback.

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, great staff,
Stayed 4 nights in Sep 2023
Response from Susana M. on Sep 18, 2023
Thank you for your rating!it seems you've had a well deserved stay with us.We hope to welcome you back in future.

10/10 Excellent

Hannah

Stayed 1 night in Sep 2023
Response from Susana M. on Oct 2, 2023
Thank you very much for your rating!Looking forward to welcome you back.

10/10 Excellent

Veveca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
far from the shoppinng center
Stayed 3 nights in Aug 2023
Response from Susana M. on Sep 3, 2023
Thank you for your rating.it seems you have fully enjoyed your stay with us.Hoping to see you in the future!

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Susana M. on Sep 2, 2023
We are happy to know you have fully enjoyed your stay.Thank you for your rating!

8/10 Good

Nils

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main problem with the hotel is that it is surrounded by multi-lane roads with heavy traffic - very difficult to get anywhere by foot, including getting to the nearest metro and train stations.
Stayed 4 nights in Aug 2023
Response from Susana M. on Aug 29, 2023
Thank you for your feedback. It's very important to us.

10/10 Excellent

Leandro, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent garden and pool. Very comfortable.
Stayed 1 night in Aug 2023
Response from Susana M. on Aug 28, 2023
Hello!Thank you very much for your feedback. We are happy to know you have fully enjoyed our pool ;-)

6/10 Okay

Avigayel

Travelled with family
Disliked: Staff & service
Terrible service at the restaurant. Waited over an hour for side dishes and a soup. New employees weren’t familiar with the menu. After waiting the hour, the food was terrible.
Stayed 1 night in Aug 2023
Response from Susana M. on Aug 28, 2023
We are very sorry to know you have had o low experience at our restaurant. Our Chef and team join me on apologizing for the team's short comes.We hope to have the chance to welcome you back in future.

10/10 Excellent

Judite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Susana M. on Aug 28, 2023
Thank you for your great rating.We are happy to know you have fully enjoyed your stay with us.regards,

10/10 Excellent

Roxanne

Stayed 2 nights in Aug 2023
Response from Susana M. on Sep 13, 2023
Thank you very much for your rating!We are happy to know you have fully enjoyed your stay with us.

4/10 Poor

Alida

Disliked: Cleanliness, staff & service
We are frequent traveler and the hotel we have booked with Expedia have provided excellent service. This was not the case with the Marriott.Upon arrival we were not welcomed enthusiastically by the front desk. Ricardo was very clear clearly that check in was not until 4:00. We were aware and only wanted to drop our luggage. We left the hotel and returned at 6:00pm. Had to wait 32 minutes to check in. When we entered the room, the smell of cigar was intense. I informed the reception but she claimed it was a “non-smoking hotel.” As we walked out, I spoke to Anna Laura who spoke to her manager and said that housekeeping would take care of it. That did not happen. During the next four days, the only thing that was clean was the sink and shower. We made our own beds. We were given a wine bottle, wine cooler and wine glasses for the troubles we experienced and everything was left in the room until the day we left. Same thing happened with the water glasses. A cleaning supply was left in the sink. The rug in the room was dirty and there were no towels or lounge chairs available at the pool. That is besides the fact that it closed at 8:00pm. We were overcharged city taxes. Our receipt stated $24.00 euros but our debit account was charge 54.99. I reached out to Ms. Cascalho the guest relation agent on Monday, August 14th and have not received a response. Power outage and no electric plant. Unfortunately, the service provided was poor and customer service needs to improve.
Stayed 4 nights in Aug 2023
Response from Susana M. on Aug 17, 2023
Dear guest, Our Housekeeping team joins me on apologizing for the team's short comes during your stay.We checked your billing invoices and the charge you were mentioned did not occur at our front desk. Could you please check for more details on this and revert to us so that we can deeper investigate?Thank you in advance.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lisbon Marriott is conveniently located near the airport and the highway and there is frequent transport to the center of the city. It also has a nice swimming pool and garden area.
Stayed 2 nights in Aug 2023
Response from Susana M. on Aug 17, 2023
Thank you very much for your review.We are happy to know your expectations were met.Looking forward to welcome you back!

8/10 Good

Léa Marie Alexia Odette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Personnel de l’accueil super gentil ! Merci Pedro ! Chambres propres, femme de ménage aux petits soins. Attendre minimum 5 minutes pour avoir un ascenseur. Espace proche de la piscine trop bruyant.
Stayed 7 nights in Aug 2023
Response from Susana M on Aug 14, 2023
Thank you very much for your kind and honest feedback!We hope to welcome you back in the future.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing check in and tips on getting to Fatima.
Stayed 1 night in Aug 2023
Response from Susana M on Aug 11, 2023
Thank you very much for your valuable feedback regarding your recent stay.We hope to have the chance to welcome you back!

8/10 Good

Mason

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly and efficient. Anything we needed was taken care of quickly.
Stayed 2 nights in Jul 2023
Response from Susana M on Aug 7, 2023
We are very happy to know you have enjoyed your stay with us!Looking forward to welcome you back.

10/10 Excellent

Lynnmarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to our needs. Great room and wonderful sleeping arrangements.
Stayed 1 night in Jul 2023
Response from Susana M on Aug 3, 2023
Thank you very much for your feedbcak.We look forward to welcome you back in future.

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the dining and pool and excellent staff service (with one exception there.) Also the poolside music was to loud but not a deal breaker..
Stayed 8 nights in Jul 2023
Response from Susana M on Aug 7, 2023
Thank you very much for your comments.We are very happy to know you have fully enjoyed your stay.