Suite | Living area

Reviews of Lawrence's Hotel

5 out of 5
Lawrence's Hotel
Rua Consiglieri Pedroso, 38-40, Sintra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 253 out of 364 reviews" "
Rating 8 - Good. 78 out of 364 reviews" "
Rating 6 - Okay. 23 out of 364 reviews" "
Rating 4 - Poor. 5 out of 364 reviews" "
Rating 2 - Terrible. 5 out of 364 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great find, did not realize how close this was to the main shopping and attraction areas of Sintra. Staff was excellent, and helped us to park our car nearby. The hotel has character. Breakfast buffet excellent. It is a great spot but not well suited to cars during peak tourist hours. I had to drop my wife at the door to check in and was then forced to leave her to allow others by. Fortunately we managed and hotel staff were excellent to help us.
Stayed 2 nights in Apr 2024
Response from Rui Cardoso on Apr 19, 2024
Dear Brent. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Warm regards,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Feb 2024
Response from Rui Cardoso on Mar 16, 2024
Dear Mr. Richard,We appreciate the time and availability to rate your experience at the Lawrences Hotel.We are happy to see that you have enjoyed your stay overall.We hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel proved to be a wonderful experience. Diana who checked us in was a wonderful person who made us feel special our whole stay. The room was amazing with spectacular views and the food was great. The only bad thing i have to say is our stay was too short and we were sad to leave.
Stayed 1 night in Jan 2024
Response from Carla Nunes - General Manager on Feb 5, 2024
Dear Mr. Michel,We appreciate the availability to write your opinion regarding your most recent stay at the Lawrences Hotel.We thank you for your kind words regarding our staff, the views of our rooms and the food of our amazing Restaurant, and we are so happy to know that thismade the difference during your stay.We hope we can welcome you back, on your next trip to Sintra!Kind regards,

10/10 Excellent

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Diana Martins on Jan 7, 2024
Dear Mr. Kaleigh Almeida,We appreciate the time and availability you had to write and evaluate your most recent experience at the Lawrences Hotel. We are proud to know that you have enjoyed your stay overall and we hope we can welcome you back again, on your next trip to Sintra!Kind regards,

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
This is the perfect hotel in the perfect location. The rooms are updated but maintain their charm. The staff could not be nicer. Has a wonderful sitting lounge to relax in. Is in the perfect location to explore Sintra and all of the surrounding sites. The breakfast spread is amazing. The food in the restaurant is very good.
Stayed 4 nights in Dec 2023
Response from Diana Martins - Front Office Manager on Dec 31, 2023
Dear Maxwell,We appreciate the time and availability to express your opinion regarding your most recent stay at the Lawrences Hotel. We couldn't be more proud to read your review. It is very rewarding to know that our guests enjoy our prime location, the charm of our rooms and most important, felt the warmful and professional performance of our team.Looking forward for your next visit!Kind regards,

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Charming ambiance and very attentive staff!
Stayed 2 nights in Nov 2023
Response from Diana Martins - Front Office Manager on Nov 19, 2023
Dear Maria, We appreciate the time and availability you had to write your opinion regarding your most recent stay at Lawrences Hotel. It is with proud that we read your review, regarding our staff and our hotel. We hope we can have another chance to welcome you back on your next visit to Sintra! Kind regards,

10/10 Excellent

marilia

Stayed 1 night in Nov 2023
Response from Diana Martins on Dec 5, 2023
Dear Marilia,We appreciate the time and availability to rate your experience at the Lawrences Hotel.We are happy to see that you have enjoyed your stay overall.We hope we can welcome you back on your next visit to Sintra!Kind regards,

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service and location. Unfortunately hotel is old and tired. Lovely staff and lovely breakfast. Nice convenient location.
Stayed 1 night in Oct 2023
Response from Diana Martins - Front Office Manager on Nov 19, 2023
Dear Natalie,Thank for choosing Lawrences Hotel to spend your days in Sintra! We appreciate your words regarding the service the team, location and also the breakfast! We have taken good notes regarding the points you have highlighted in order to correct them and improve our performance. We have passed the message to our management department.It was such a pleasure to have you with us, that we are looking forward to welcome you again!Kind regards,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Location, service, comfort.
Stayed 1 night in Oct 2023
Response from Diana Martins on Nov 19, 2023
Dear Ali,Thank you for choosing the Lawrences Hotel to spend your days visiting Sintra!We are pleased to know that our prime location, the service of our incredible team and the comfort of our rooms have made the difference during your stay! Looking forward to welcome you back!Kind regards,

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was wonderful. The comfort, beauty and friendliness of staff made our stay great.
Stayed 1 night in Oct 2023
Response from Diana Martins on Nov 19, 2023
Dear M,Thank you for taking the time to write about your recent stay at Lawrences Hotel.It makes me very happy to know that you have enjoyed your stay overall and proud to hear that out team made the difference during your experience!Looking forward to welcome you back!Kind regards,

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with character. Away from the chaos and bustle of the tourist square but just a three minute walk into the heart of town. Nice breakfast included with the room. Friendly and helpful staff. Easy walking access to Quinta da Regaleira which is definitely worth seeing. We would stay here again!
Stayed 2 nights in Oct 2023
Response from Diana Martins - Front Office Manager on Oct 28, 2023
Dear Margaret,We appreciate the time and availability to write your opinion regarding you most recent stay at Lawrences Hotel.How rewarding it is to read your comment, and to know that you have enjoyed your stay with us!Looking forward to welcome you back again on your next trip to Sintra!Kind regards,

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit tricky rent a small car !
Stayed 1 night in Oct 2023
Response from Diana Martins on Oct 16, 2023
Dear Jackie,We apprecate the time and availability to write your opinion regarding your most recent stay at Lawrences Hotel. We are appy to know that you have enjoyed your stay overall. Drving and parkig in Sintra is hard due to the peculiar chactheristics (narrow streets) of the town itself. We aways suggest guests to have a driver or to come on a different way of transportation rather than your own car/rent a car.We look forward to welcome you again,!Kind regards,

4/10 Poor

janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Small and quaint, lovely staff, clean rooms with beautiful views. Good on site restaurant with excellent wine list. Highly recommend if you plan on an overnight stay in Sintra.
Stayed 2 nights in Sep 2023
Response from Diana Martins on Oct 11, 2023
Dear Janet,We appreciate the time and availability to write your opinion regarding your most recent stay at the Lawrences Hotel.We are happy to know that you have enjoyed your stay overall, but we must say that we were a little bit surprised with the evaluation. We hope that you can change it, to the one that reflects your kind words that mades so happy and proud!Looking forward to see you again!Kind regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lawrence Hotel is a lovely boutique hotel in close proximity to the hilltop castles in Sintra. Conveniently, we walked to dinner. Our room was very comfortable and beautifully appointed…modern amenities in an old world setting. The breakfast buffet was delicious. The staff we encountered were very personable.
Stayed 1 night in Oct 2023
Response from Diana Martins on Oct 9, 2023
Dear Stephen,We appreciate the time and availability you had to write your opinion about your most recent stay at the Lawrences Hotel.We are happy to know that you have felt the warm welcome of our staff and also that you have enjoyed the room and breakfast. The Lawrences Team wishes all the best, and hopefully we can welcome you back oon your next visit to Sintra! Kind regards,

10/10 Excellent

janet

Travelled with partner
Beautiful hotel, clean rooms, excellent customer service . Highly recommend
Stayed 1 night in Sep 2023
Response from Diana Martins on Sep 25, 2023
Dear Janet,We appreciate the time and availability to write your opinion regarding your most recent stay at Lawrences Hotel. We are very proud to see that you have enjoyed your stay overall! It makes me very happy to see that customer service was a point that made the difference during your experience!Kind regards,

10/10 Excellent

George

Stayed 2 nights in Aug 2023
Response from Diana Martins on Sep 23, 2023
Dear George,Thank you for choosing Lawrencesa Hotel to stay during this days in Sintra!We are happy to know that everything went well and that you have enoyed your eperience overall.Looking forward to welcome you back!Kind regards,

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It
Wonder old hotel right in the city center. It is the oldest working hotel on the Iberian Peninsula. Lord Byron would often stay there. Has been nicely renovated keeping the best of the old intact. Short on electrical outlets is the only drawback. There are enough however to get by. Internet conection is great English is spoken by all and all the staff was super friendly and helpful
Stayed 2 nights in Jul 2023
Response from Diana Martins - Front Office Manager on Aug 2, 2023
Dear Mr. Lawrence,Thank you for the time and availability to writte your opinion regarding your most recent stay at Lawrences Hotel.It is very rewarding to know that you have enjoyed your stay with us! We appreciate your feedback regarding the eletric outlets, we are in the process to correct this, so important detail. Thank you once again for your preference! It was such a pleasure to have you as our guest, that we all want you to come back!Kind regards,

10/10 Excellent

Robert

Stayed 2 nights in Jul 2023
Response from Diana Martins on Jul 27, 2023
Dear Robert,We appreciate the time and availability you had to writte your opinion about your recent stay at Lawrences Hotel.It is very rewarding for us to know that you have enjoyed your stay overall! The Lawrences Team wishes you all the best hoping that we can welcome you again on your next trip to Sintra!Kind regards,

4/10 Poor

Ambreen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
PROS: Good location, very close to sights CONS: One very pushy receptionist that tries to corner you into overpriced tours and ground transportation; Old fashioned decor (it is the oldest hotel in the Iberian Peninsula and it shows!)
Stayed 2 nights in Jul 2023
Response from Diana Martins - Front Office Manager on Jul 25, 2023
Dear Ms. Ambreen,Thank you for the availability and time to writte your review regarding your most recent stay at Lawrences Hotel. I am very sad to know that we have not met your expectations. I appreciate your feedback, which is so important for us. It makes us alert, better and with motivation to do it better. Im sorry if you felt that they try to corner you, on the front desk, that is not our standards. We always try to give all the options to the customer, so they can choose what it suits better in their plans. I would be very happy if you could give us a second chance to show you what we really practice on our daily basis, and so you can change your opinion about us!The Lawrences Team wishes you all the best, hoping that we could meet again, on your next trip to Sintra!Kind regards,

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and we stayed in the Jane Lawrence room, a beautiful corner room with great views and a small balcony. The breakfast was fine and we enjoyed the location. Plenty of pretty indoor and outdoor spaces. We especially liked Amanda who was very kind to us!
Stayed 2 nights in Jul 2023
Response from Diana Martins on Jul 19, 2023
Dear Melanie,Thank you for the time and availability to write your opinion regarding your most recent stay at Lawrences Hotel. We apreciate your kind words regarding the room, breakfast, location and also regarding the service of our staff. It makes us proud! The team of the Lawrences Hotel wishes you all the best and hopefully we can welcome you back again, on your next trip to Sintra!Kind regards,

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in the center of historic Sintra. Feels like you are a guest in a quaint English Cottage. The staff was friendly and our room had a lovely, private terrace!
Stayed 2 nights in Jul 2023
Response from Diana Martins on Jul 18, 2023
Dear Carolyn,We appreciate the time and availability to writte your opinion about your most recent stay at Lawrences Hotel.It is an immense pleasure to read a review like yours! Im happy that you enjoyed your room, our prime location, and of course the service of our professional and helpful staff!Looking forward to have you again as our guest!Kind regards,

10/10 Excellent

alexander, Wexford

Liked: Cleanliness, staff & service, property conditions & facilities
Really most convenient location and amazing ambience with the forest, view and history.
Stayed 2 nights in Jul 2023
Response from Diana Martins on Jul 14, 2023
Dear Alexander,It is with immense pleasure that we read your review!We appreciate the time and availability to writte your opinion regarding your most recent stay at Lawrences Hotel.We are appy to know tht you have enjoyed your stay overall.Hopefully we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Avi

Stayed 2 nights in Jul 2023
Response from Diana Martins on Jul 14, 2023
Dear Mr. Avi,We appreciate the time and availability you had to writte this review regarding your most recent stay at Lawrences Hotel.We are happy to know that you have enjoyed your stay, and it will be our pleasure to have you again as our guest, on your next trip to Sintra!Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel with lots of character
Lovely hotel with impressive history. Really love the character and charm of the place especially with the reading room and sitting areas.
Stayed 1 night in Jul 2023
Response from Diana Martins on Jul 8, 2023
Dear Guest,We apreciate the time and availability to give your opinion regarding your most recent stay at Lawrences Hotel.We are pleased to know that you have enjoyed your stay overall and also that you loved our history, character and charm. The Lawrences Team wishes all the best and we hope we can welcome you back again!Kind regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction Guaranteed
Wonderful staff, room was upgraded, very clean. had a balcony the view was great. Location was great not far from city center (walkable). Walkable to one of the main attractions as well. Breakfast very nice. All of my needs were met.
Stayed 2 nights in Jun 2023
Response from Diana Martins on Jun 29, 2023
Dear Karen,Thank you for the time and availability to write about your most recent stay at Lawrences Hotel.It is an immense joy to read a review like yours! Your words makes us very proud and we will share it with all the team members. We are happy to know that we have met your expectations!Looking forward to have a you as our guest again, on your next visit to Sintra!Kind regards,

10/10 Excellent

Timothy

Stayed 2 nights in Jun 2023
Response from Diana Martins on Jun 17, 2023
Dear Timothy,Thank you for your opinion and for the time spent on evaluating your most recent stay at the Lawrences Hotel.I hope we can welcome you back on your next trip to Sintra!Kind regards,

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Diana Martins on Jun 17, 2023
Dear Timothy,Thank you so much for your evalutation regarding the most recent stay at the Lawrences Hotel!We are happy to know that you have enjoyed your stay with us! It was a pleasure to have you as our guest and we are looking forward to welcome you again!Kind regards,

8/10 Good

Soroush

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This Sintra hotel offers a wonderful slice of history with its well-preserved, vintage architecture. However, the inconvenient parking and some staff communication issues somewhat tarnished the experience. Despite these drawbacks, it's a fine choice for history buffs.
Stayed 2 nights in Jun 2023
Response from Diana Martins on Jun 17, 2023
Dear Mr. Soroush,We appreciate the time you spent on writting this review about your most recent stay at the Lawrences Hotel.Im happy that you have enjoyed your stay overall. Looking forward to welcome you back on your next visit to Sintra!Kind regards,

2/10 Terrible

Michael, Scotts Valley

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible terrible. NO PARKING ANYWHERE. Hotel advertises parking - but non-existent! Drove around for 4 hours looking for parking. Hotel only has 2 spaces (taken). Offered us parking is dilapidated barn - narrow door and not secure - too dangerous for entry of rental car. Had to leave and stayed up the coast at Immerso in Ericierra (great experience). Warning - do not stay here! You will not be happy!
Stayed 1 night in Jun 2023
Response from Diana Martins on Jun 17, 2023
Dear Michael,Thank you for your review. I must say that i am very surprised with your words.The Lawrences Hotel is situaded on the heart of Sintra, a medieval town and also very touristic. Due to our prime location and to the carachteristic of the town, parking is not easy. On the confirmation of all of our reservations we always inform that, the streets are narrow and most of them, private for residents. The hotel has a private garage with an additional cost, that is closed every night and besides that, we also have 2 free spots on the street that are upon availability. The hotel offered all the possibilities for you to park, we even send a person to go with you inside your car, to help you park,we gave the possibility to remove a car from the street so you can park your car, but you refused all the options and all the effort that our staff made to welcome and help you. Im sad that, you have left the hotel without knowing the hotel, the rooms, the service. In case you would like to visit us, we'll be happy to welcome you, so you can change your opinion about us.Kind regards,

10/10 Excellent

Feng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lawrence’s Hotel is ideally located and almost all the major attractions are within walking distances. The hotel itself is a jewel not to be missed, it also has an excellent restaurant; the breakfast included with the stay is very enjoyable, especially in the large dinning rooms surrounded by beautiful scenes. The bedroom and living rooms carry plenty of the old-time charms. The (free) street parking during busy daytime is very difficult to get, but the crowds clear up towards evening and overnight parking is easy. If you stay Sinatra overnight, this is definitely the place to be.
Stayed 1 night in Apr 2023
Response from Diana Martins on Jun 10, 2023
Dear Feng,We appreciate the time you spent on writting this review regarding your most recent stay at the Lawrences Hotel.We are very happy to read your review and it makes us proud to know that you have enjoyed your stay overall and that you found our hotel a place to be in Sintra! Thank you for your kind words! It was a pleasure to have you as our guest and we hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute older hotel. The only negative is most boutique hotels have robes and the Lawrence hotel did not.
Stayed 2 nights in May 2023
Response from Diana Martins on Jun 10, 2023
Dear Kevin,We appreciate the feedback regarding your most recent stay and we are pleased to know that you have enjoyed your stay overall!We have taken good notes regarding the robes and we hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my entire stay at Lawrence's Hotel. The property was beautiful and I feel in love with Sintra and everything the city had to offer. The staff was very nice and professional, the morning breakfast was great and many options to chose from. Thank you for making our experience to Portugal so AMAZING.
Stayed 4 nights in Apr 2023
Response from Diana Martins on Jun 10, 2023
Dear Claudia,Thank you so much for your kind words regarding your stay at Lawrences Hotel!We are happy to know that you enjoyed your stay, and even happier to know that we made this trip amazing for you! It means that we have accomplished our mission! Looking forward to welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is charming and very conveniently located but the best thing was the wonderful staff. So friendly and helpful yet very professional. You must stay here if you are coming to Sintra.
Stayed 2 nights in May 2023
Response from Diana Martins on Jun 10, 2023
Dear Victoria,We appreciate the time you spent on writting this review about your most recent stay at the Lawrences Hotel.We are happy to know that we have met your expectations and that you found our staff friendly, helpful and professional. It makes us very proud!Looking forward dfor your next visit to Sintra!Kind regards,

10/10 Excellent

Debra

Stayed 1 night in May 2023
Response from Diana Martins on May 28, 2023
Dear Debra,We appreciate the time you spent on writting this review regarding your most recent stay at the Lawrences Hotel.We are very happy to know that you have enjoyed your stay overall and we would be very pleased to welcome you back again, on your next visit to Sintra!Kind regards,

10/10 Excellent

Julian

Stayed 5 nights in May 2023
Response from Diana Martins on May 28, 2023
Dear Julian,We appreciate the time you spent on writting this review regarding your most recent stay at the Lawrences Hotel.We are very happy to know that you have enjoyed your stay overall and we would be very pleased to welcome you back again, on your next visit to Sintra!Kind regards,

10/10 Excellent

Visa

Stayed 2 nights in May 2023
Response from Diana Martins on May 28, 2023
Dear Visa,We appreciate the time you spent on writting this review regarding your most recent stay at the Lawrences Hotel.We are very happy to know that you have enjoyed your stay overall and we would be very pleased to welcome you back again, on your next visit to Sintra!Kind regards,

10/10 Excellent

Catalina

Stayed 1 night in May 2023
Response from Diana Martins on Jun 11, 2023
Dear Catalina,Thank you for your evaluating the Lawrences Hotel regarding your most recent stay!I hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Barbara, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, incredibly nice and helpful staff
Stayed 1 night in May 2023
Response from Diana Martins - FO Manager on May 5, 2023
Dear Barbara,Thank you for the time you took on evaluating your most recent experience at the Lawrence's Hotel.It is very rewarding for us to know that our helpful staff and our beautiful views and rooms, made the difference during your stay.We hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Apr 2023
Response from Diana Martins - FO Manager on May 5, 2023
Dear Joao,We would like to thank you for the time you spent on writting your opinion, regarding your most recent stay at the Lawrence's!It was a pleasure to have you as our guest and we hope we can welcome you back on your next visit to Portugal/Sintra!Kind regards,

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Diana Martins on May 28, 2023
Dear Terence,We appreciate the time you spent on writting this review regarding your most recent stay at the Lawrences Hotel.We are very happy to know that you have enjoyed your stay overall and we would be very pleased to welcome you back again, on your next visit to Sintra!Kind regards,

8/10 Good

Michiko, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was convenient to the downtown historic area and shopping, as well as to trails leading to the Moorish castle and the Palace of Pena. The staff was polite and helpful and the building itself has an interesting historic and literary past. We had an excellent meal at the on site restaurant. Parking is a challenge though, and our room had a distracting odor problem.
Stayed 1 night in Apr 2023
Response from Diana Martins on May 10, 2023
Dear Michiko,Thank you for the time spent on writing this review regarding your most recent stay at the Lawrences Hotel.It is very pleasant for us to know that you have enjoyed your stay overall and also that you found our staff helpful and polite.It will be a pleasure to have you again as our guest on your next visit to Sintra!Kind regards,

8/10 Good

Janet

Liked: Cleanliness, staff & service, room comfort
Beautiful old hotel, some parts need attention
Overall it was a joy to stay in this beautiful old hotel. The public areas of the hotel are lovely and there are various attractive corners to relax in. The staff were all lovely and very attentive and helpful. The breakfasts were absolutely excellent. We booked a superior room, but unfortunately the bathroom in particular was run-down and in need of refurbishment. For example, there was a large crack in the basin and black marks in the bath. We had a balcony terrace overlooking the garden and this was a lovely space, but there were only upright chairs and no table - although there was plenty of room for a table, and even sun loungers. The bedroom itself was nicely decorated, but small and quite dark. The mattresses on the beds were very bouncy so not so comfortable. It was a very expensive stay and we expected more for the price. The food in the restaurant was excellent, although again extremely expensive, even for Sintra.
Stayed 3 nights in Apr 2023
Response from Diana Martins on May 10, 2023
Dear Ms.Janet,Thank you for choosing Lawrences Hotel to spend your days in Sintra!We are happy to know that you have enjoyed your stay with us! We have taken good notes regarding the points that you comment so we can improve our service and be better!Thank you for your feedback! You opinion matters!Looking forward to see you on your next trip to Sintra!Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel facility good, service extremely poor
The hotel rooms, location, condition, comfort, quietness & cleanliness are all as advertised and were fine- well executed, no complaints. However, after that it was a disappointment across the board. The service is woebegotten- the guest-facing staff were almost universally woefully trained. Some of them try but they're just not capable. A few examples- wine served in tiny glasses, terrible coffee served at breakfast, a pretty decanter of port standing off to the side of the check in counter sits ignored through the check-in process, with no invitation from the front desk clerk to help themselves. The central selection of the 3 meat entrees in the dinner menu was somehow unavailable the eveing we dined. Majority of breakfast tables not made up after previous guests- instead strewn with crumbs, napkins etc left behind, besides giving the dining room a completely unsightly look it forced us into selecting any table that hadn't first been dined at. To cap it off- we were assured the evening before check out we could ask the front desk to book a cab a 1/2 hour before pick up time. But come morning we were 'corrected', that the cab services do not reserve in advance and come back when we're leaving and it will take 10 min. On what was now the third attempt the front desk was not even able to get through to get a cab. We were told, 'oh, no problem- just go to the square (300 M walk lugging bags) and there's always cabs. No surprise when we got there to find NO cabs.
Stayed 2 nights in Apr 2023
Response from Diana Martins on Apr 23, 2023
Dear Guest,We want to thank you for taking the time to write about your stay at Lawrence’s Hotel.We are very sorry to hear that your stay did not meet your expectations. We want to assure you that we will do everything to ensure that your next stay with us is extremely pleasant, as we work every day to improve and pay attention to every detail of our guests’ experiences.We look forward to your next visit.Kind regards,

6/10 Okay

Søren Erik

Business traveller
Liked: Cleanliness, staff & service
Gammelt romantisk sted
Meget små værelser, fin service - dog ingen tiltag til Guldmeldlem selv om man ville give både upgrade og rabat jf skrivelse så fik man intet. Dejligt gammelt sted som nu er prøvet - om man søger romantik er dette stedet - ikke godt til en der er på arbejde dvs. ingen plads, Toilet man skal skubbe sig ind af og ingen bord / stol til at arbejde.
Stayed 2 nights in Apr 2023
Response from Diana on Apr 23, 2023
Dear Soren Erik,We want to thank you for taking the time to write about your stay at Lawrence’s Hotel.We are very sorry to hear that your stay did not meet your expectations. We want to assure you that we will do everything to ensure that your next stay with us is extremely pleasant, as we work every day to improve and pay attention to every detail of our guests’ experiences.We look forward to your next visit.Best regards,

8/10 Good

Heidi

Stayed 1 night in Apr 2023
Response from Diana Martins on Apr 23, 2023
Dear Heidi,Thank you for the time you took on evaluating your most recent experience at the Lawrences Hotel!It was an honour to have you as our guest, The Lawrences team invites you to come on your next visit to Sintra!Kind regards,

8/10 Good

Beth, River Forest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was amazing! I don't think they do enough on capitalizing on the history of the hotel though - Hans Christian Andersen stayed there, so did Lord Byron! There was work being done to the outdoor areas - which will be GORGEOUS. It is an old hotel, filled with character and we really enjoyed our stay. Staff was super nice - big shout out to new trainee - Andrew - who helped direct me where to park our car in the craziest, most ancient garage. Note - if you don't need a car in Sintra - don't bring it!!!
Stayed 2 nights in Apr 2023
Response from Diana Martins on Apr 23, 2023
Dear Beth,We appreciate the time you took, to writte your opinion about your recent stay at the Lawrences Hotel.We are proud to hear that you have enjoyed your stay overall and also that you found our staff friendly and helpful.Looking forward to welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

randi

Stayed 2 nights in Apr 2023
Response from Diana Martins on Apr 15, 2023
Dear Randi,Thank you for the time you spent on evaluating your most recent experience at the Lawrences Hotel.It makes us very proud to know that you enjoyed your stay with us and also that you found us a 10 out of 10!Thank you for your feedback and we hope we can welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Diana Martins on Apr 13, 2023
Dear Mr. Pierre,Thank you for the time you took on evaluating your most recent experience at Lawrences Hotel.It is very rewarding for us to know that you have enjoyed your stay overall.Looking forward to welcome you back again!Kind regards,

10/10 Excellent

Adrian

Stayed 3 nights in Apr 2023
Response from Diana Martins on Apr 12, 2023
Dear Adrian,Thank you for the time you spent on evaluating your most recent experince at the Lawrences Hotel.We are proud to know that you have enjoyed your stay overall.The Lawrences Team would like to welcome you back on your next visit to Sintra!Kind regards,

10/10 Excellent

Philip

Stayed 1 night in Mar 2023
Response from Diana Martins on Apr 2, 2023
Dear Mr. Phillip,Thank you for the time you took on evaluating your recent stay at Lawrences Hotel.It is with very rewarding for us to see that you have enjoyed your stay overall.Looking forward to welcome you back again!Kind regards,