Front of property

Reviews of Hotel Baia

3 out of 5
Hotel Baia
Passeio D. Luís I, Cascais

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 886 reviews" "
Rating 8 - Good. 375 out of 886 reviews" "
Rating 6 - Okay. 104 out of 886 reviews" "
Rating 4 - Poor. 32 out of 886 reviews" "
Rating 2 - Terrible. 6 out of 886 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

May Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Love the central location walkable to the seafront, and many dining options nearby. Clean room and good breakfast spread. Staff at reception and in breakfast area were friendly and efficient. Recommended to stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Right on the boardwalk. In the hustle and bustle of everything. The beach is across the street. Easily walkable to loads of restaurants. The view from our 4th floor balcony was amazing! Breakfast buffet had lots of options. Loads of patio seating for a coffee or a night cap. Hope to stay again sometime!
Stayed 2 nights in Mar 2024

10/10 Excellent

WILLIAM EDWARD

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great, peaceful stay!
Stayed 5 nights in Feb 2024

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very central location and modern rooms. Lovely restaurant downstairs.
Stayed 2 nights in Mar 2024
Response from Management on Mar 22, 2024
Thanks! It was a pleasure having you with us. Will we see you again soon?

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024

6/10 Okay

keely

Travelled with partner
Liked: Cleanliness, staff & service
Needs improvement Overall the communal areas , reception bar etc were very nice and well kept. I was not very impressed with the hallway on floor 1, there were many stains on the floor carpet and an odd smell. The room was very clean but very hot considering it was February and there was no way of turning the air con on. We had to sleep with the door open and because of the position of the hotel it’s quite noisy. They need to do something about the mattresses as the bed was overly hard/firm too and was not comfortable. Bathroom needs addressing as there is black mood behind the sink mirror. Rooftop bar not open, assuming as it was out of season but was abit disappointing. All the staff members we encountered were nice ,especially reception. Would we consider staying again? maybe because of the location and price but would probably upgrade the room. The view from the balcony is great

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful location on the seafront and in the old part of town. Everything felt within easy walking distance. We loved the balcony overlooking the sea. A good buffet breakfast and a good size room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Management on Feb 8, 2024
Thank you so much for a perfect rating. Hope to see you again soon.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
As usual great stay!
Stayed 3 nights in Jan 2024
Response from Management on Feb 8, 2024
Thank you so much, once again. Hope to welcome you back really soon!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
Muito obrigado e até à próxima visita.

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Dec 21, 2023
Thank you for rating and staying with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Hotel
Stayed 3 nights in Dec 2023
Response from Management on Dec 21, 2023
Thank you so much, it was a pleasure having you with us. Hope to see you again soon.

6/10 Okay

Alexandra

Stayed 3 nights in Dec 2023
Response from Management on Dec 21, 2023
Obrigado por se hospedar no Hotel Baía, até breve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good center hotel
very good location. located in the center of town. have a parking garage if you come with a car. staff were very friendly and the breakfast was very good, lots of veriaty.
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Thank you so much for your kind words. Safe travels!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in a superb location.
I came to Cascais as my final stop before returning to the USA after several months in Europe. I absolutely loved this town and this hotel. There is absolutely no reason to look elsewhere. The hotel is in a fabulous location and the views from the small terraces were fantastic. The staff was great, the breakfast was good, and the restaurant in the evening was fantastic. No complaints at all. I was here in early December and it was wonderful to have a bird’s eye view of all the Christmas activities below. It was such a joy to stay here at this particular time. Cascais is beautiful and this hotel could not have been be better.
Stayed 3 nights in Dec 2023
Response from Management on Jan 3, 2024
Thank you for your wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us and that you loved Cascais and its festive atmosphere. It was a pleasure to have you as our guest. We appreciate your kind words and your recommendation. We hope to see you again soon in our hotel and in our beautiful town. Thank you for choosing us and for sharing your experience.

10/10 Excellent

Catherine

Staff are great and very clean facility
Stayed 5 nights in Nov 2023
Response from Management on Dec 21, 2023
Thank you! Our staff deserves all the praise. Hope to host you again soon.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 6 nights in Nov 2023
Response from Management on Dec 21, 2023
And it was awesome having you with us. Come back soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the rooms are small by American standards, they we well appointed by Europe standards. Great pool and roof top deck. I had an Oceanview with a balcony which was delightful and I keep the balcony doors open day and night.
Stayed 3 nights in Nov 2023
Response from Management on Nov 15, 2023
Thank you, it was a pleasure hosting you. Hope to welcome you back soon for another delightful stay.

4/10 Poor

Syd

Travelled with partner
The hotel is quite old and very noisy. We had requested a quiet room, with a good view, but was given a very noisy room in the wing of the hotel next to bars and restaurants. Our view was a wall.
Stayed 2 nights in Oct 2023
Response from Management on Nov 15, 2023
We're sorry to hear about the inconvenience you experienced during your stay. Our team genuinely regrets that the room did not meet your expectations. We appreciate your feedback and want to clarify that our standard rooms are designed for a comfortable stay but do not offer scenic views. For a more panoramic experience, we recommend trying our superior land rooms, which provide a view of Cascais village, or our superior sea rooms, offering a beatiful view of the Cascais Bay. Additionally, our rooftop is a delightful spot to enjoy the surrounding beauty. We are also happy to inform that we will finish refurbishing all our rooms by the end of March 2024. Be sure that if you decide to stay with us again, we'll make every effort to ensure you have a more pleasant experience. Thank you for sharing your concerns.

10/10 Excellent

ANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you for staying with us, hope to welcome you back soon.

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We have stayed at this property before and had an enjoyable experience in the past. This more recent trip, we booked the room with the queen side bed. It was less than uncomfortable and felt like you were sleeping on a box rather than a mattress it was hard as a rock. The “blankets” on the bed were as thin as a could be and it was like sleeping with 2 sheets. All the towels in the bathroom had stains on them. The safe in the room was missing the lock therefore unusable with a note stating “if you would like to use a safe, please contact the front desk”. As an international traveler, I find it necessary to lock your documents and extra cash in a safe at all hotels for added security of your most important belonging. I understand they are either renovating or about to start renovations but based on the recent experience and the lack of sleep we received due to lack of comfort, I don’t think we will stay at Hotel Baia again.
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
We're truly sorry to hear about your recent experience, and we appreciate your feedback, specially from a repeat guest. We apologize for any inconvenience caused by the discomfort of the bed and the issues with the room amenities. Your insights are valuable to us as we continuously strive to improve our services. We want all our guests to have a comfortable stay, and we regret that we fell short on this occasion. Please be assured that your concerns will be shared with the relevant teams for further attention. Please note that we are currently in the process of renovating our rooms, which will include upgrades to various amenities, including electronic safes.We understand your decision, and if you ever reconsider, we would welcome the opportunity to provide you with a much-improved experience in the future. Thank you for sharing your concerns with us.

8/10 Good

Maria del Carmen

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Obrigado por avaliar, volte sempre.

8/10 Good

diana, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great breakfast!
Stayed 2 nights in Oct 2023
Response from Management on Oct 10, 2023
Thank you, hope to see you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach.
Stayed 2 nights in Oct 2023
Response from Management on Oct 10, 2023
Thanks, will come back soon?

10/10 Excellent

Monica, Hollister

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Terrace rooftop was nice for sunset. Front desk super friendly. Would stay again.
Stayed 1 night in Sep 2023
Response from Management on Oct 10, 2023
hank you for your kind words, we appreciate your feedback! Come back soon.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to view the ocean and harbor, swimming pool and deck were great area to view sunset. Rooms face the water with balcony to view out of. Great staff and very helpful.
Stayed 1 night in Sep 2023
Response from Management on Oct 10, 2023
We're thrilled to hear you had a great time, our staff is dedicated to providing excellent service, and we're delighted that you found them helpful. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for your kind words!

10/10 Excellent

Luis, Keyport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite hotel in Cascais , convenient to everything
Stayed 3 nights in Sep 2023
Response from Management on Sep 29, 2023
Thank you! Its always a pleasure to welcome you.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything, thanks for wonderful hospitality and service! This place is beautiful !
Stayed 5 nights in Sep 2023
Response from Management on Sep 27, 2023
Thank you so much, hope to see you again soon!

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on Sep 27, 2023
Thank you!

6/10 Okay

chris

Liked: Cleanliness
Disliked: Staff & service
Last week of August has a music festival so no sleep until 1am
Stayed 4 nights in Aug 2023
Response from Management on Nov 15, 2023
We appreciate your feedback and are sorry to hear that the music festival disrupted your sleep. Every year, during the last week of August, Cascais hosts the "Festas do Mar" festival, bringing a lively atmosphere to the area. We strive to ensure that our guests are informed in advance about such local events. If you choose to return during a quieter period, we would be delighted to welcome you again. Thank you for sharing your experience.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, amenities
The hotel Baia is in a great location with a view that is probably the best in Cascais. I came here last year with my daughter and had a great time. I came again in September and had another great time. The room now have a kettle and fridge which helps make it even better. Every member of staff are so polite helpful and friendly. I very much look forward to returning again at the earliest opportunity Thanks to everyone at the hotel for making this another great trip Barry Jackson
Stayed 4 nights in Sep 2023
Response from Management on Sep 27, 2023
You're very welcome! It's wonderful to hear that you had another great experience at Hotel Baia. We're delighted that you appreciated the improvements in the rooms with the addition of a kettle and fridge. Our staff takes pride in providing friendly and helpful service, and your kind words are greatly appreciated. We can't wait to welcome you back for another fantastic stay in the future. Thank you for choosing Hotel Baia!

10/10 Excellent

sahar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a very lively quaint area
Stayed 2 nights in Sep 2023
Response from Management on Sep 13, 2023
Thank you! It was great having you with us. Hope to see you again soon.

4/10 Poor

Zoe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but noisy in the evening
The staff are excellent and very helpful and the breakfast is good. We were upgraded to a sea view room on arrival which actually turned out to be a bad thing. The doors/windows at the front of the hotel are not sound proofed. On the first night there was a festival right outsider the hotel until 12.30 and on the second night there was a busker and people drinking in the local bars until the early hours. There was not much sound difference between having the patio doors open or closed. I would not recomend the rooms at the front of the hotel if you are traveling with children and want a good nights sleep.
Stayed 2 nights in Sep 2023
Response from Management on Sep 8, 2023
We truly appreciate your compliments about our staff and breakfast. However, we're sorry for the inconvenience you experienced due to noise disturbances from the festival and local activities during your stay. Your feedback regarding the soundproofing of our sea view rooms is valuable, and we'll certainly look into ways to improve this aspect to ensure all our guests have a peaceful stay. We understand how important a good night's sleep is, especially when traveling with children. Thank you for sharing your feedback.

6/10 Okay

Kathy

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This property is in a great location to town. It would have been appreciated if they had posted the annual music festival right at their front door for the full 4 days we were there. There was no sleeping til 1:00 am any night. You need to enjoy the music til the wee hours or go crazy! And it was good music- we just didn’t know that’s what we were buying into. The lobby areas were nice. Good buffet breakfast. Very dated and uncomfortable rooms. No extra amenities in the room like iron, shampoo, shower cap etc. one soap should do it all, they say! Not really 3 star room or service. Service on the terrace was poor. Front desk was a little put out if you needed something, but there was generally one good service rep. In each area. I would stay in Cascias again but not sure if I would chose Hotel Baia.
Stayed 4 nights in Aug 2023
Response from Management on Sep 8, 2023
We appreciate your feedback about your recent stay with us at Hotel Baia in Cascais. We apologize for the inconvenience caused by the music festival, we do inform all travel agencies about the festival, as we do on our website and confirmation e-mails but we understand that sometimes all this info is not enough to reach our final customer. We understand that this unexpected disturbance affected your overall experience.Your comments about the room amenities and service quality have been duly noted, and we will use them for internal evaluation and improvements. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations in some areas.We hope you might consider giving us another chance in the future, and we will make every effort to ensure a more pleasant and restful stay for you. Thank you for sharing your thoughts with us.

8/10 Good

Annick Catherine Farget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff and good Breakfast
Stayed 6 nights in Aug 2023
Response from Management on Sep 2, 2023
Thank you! Our staff deserves all the praise. Hope to see you again soon.

4/10 Poor

Lydia

Stayed 3 nights in Aug 2023
Response from Management on Aug 23, 2023
Hi Lydia, would you care to inform us what we could do better? We always strive to improve, it would be great to better understand the reasoning behind such a low rating. Thanks.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms and friendly staff. Room had a small patio, but not the best view (a mural wall) but didn't mind, as the beach is across the road. Staff was friendly and gracious.
Stayed 2 nights in Aug 2023
Response from Management on Aug 7, 2023
Thank you for your kind words, hope to see you again soon.

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was amazing! The room was so clean. Breakfast was amazing. Located in a great spot with the beach right across from the hotel with lots of shops around. Highly recommend!
Stayed 1 night in Aug 2023
Response from Management on Aug 7, 2023
Thank you so much, your recommendation is very important to us. We are really glad that you enjoyed your stay. Will you came back soon?

8/10 Good

ASHOK, Chico

Travelled with family
The location is perfect. Amenities and staff are sub-par. No coffee maker, no tissues in room and staff need a lot of training in customer service
Stayed 3 nights in Jul 2023
Response from Management on Jul 28, 2023
Thank you for staying with us at Hotel Baia Cascais! We're glad you enjoyed our perfect location. We appreciate your valuable feedback regarding the amenities and staff. We want to inform you that we are currently in the process of installing tea and coffee making facilities in all our rooms to enhance guest comfort. We'll also address the concerns you raised about the training of our staff to ensure we provide excellent customer service. Your input is essential, and we hope to have the opportunity to welcome you back for an improved experience in the future. Thank you again for your valuable feedback!

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay. Gorgeous views!
Stayed 1 night in Jul 2023
Response from Management on Jul 15, 2023
Thank you, hope to see you again soon.

10/10 Excellent

Kathy

Stayed 2 nights in Jun 2023
Response from Management on Jul 27, 2023
Thank you! Hope to see you again soon.

8/10 Good

Carol

Travelled with family
Hotel was located in the perfect location on the promenade of Cascais beach. Parking underneath hotel was very tight.
Stayed 2 nights in Jun 2023
Response from Management on Jul 4, 2023
Hello Carol, thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and comfortable hotel room. It was nice to have a fridge and water supplied. Liked the swimming pool on the roof and the sun terrace though there wasn’t really enough sunbeds and only 2 parasols - not really enough for the number of people wanting to use it. The hotel is directly across the road from a small beach,but if like us you need sun beds and parasols it was only a few minutes walk to a much larger beach with these facilities. Hotel is also just round the corner from lots of restaurants and the town centre. Would definitely recommend
Stayed 4 nights in Jun 2023
Response from Management on Jul 4, 2023
Thank you! We are delighted that you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I feel we overpaid for this property. Amazing view from room. Outdated rooms and lacked cleanliness. I would not return
Stayed 1 night in Jun 2023
Response from Management on Jul 4, 2023
Dear Paul, thank you for staying with us. Any improvement that would change your mind? We would be delighted to host you again.

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views
Stayed 1 night in Jun 2023
Response from Management on Jul 4, 2023
Thank you so much! Come back soon.

6/10 Okay

DONATO

Liked: Cleanliness
Missing tissue paper
Stayed 3 nights in Jun 2023
Response from Management on Jun 21, 2023
Hello Donato, would you care and contact us? Just to better understand were we might improve. Kind regards.

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth the money
Stayed 1 night in Jun 2023
Response from Management on Jun 21, 2023
Thank you for reviewing, if you have any specific info we would be happy to hear from you. Kind regards.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Management on Jun 16, 2023
Thank you!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff hotel was recently renovated only thing is the elevators old and small not a big deal though
Stayed 1 night in Jun 2023
Response from Management on Jun 10, 2023
Thank you, hope to see you again soon