This hotel is right beside the Santa Justa Elevator, yet you hear no noise. Our room faced the main road and was very quiet. The hotel has no lobby on the main road, only an easy to miss (the first time) awning and security door. Push the intercom button and you are buzzed in. Take the elevator to the 4th floor and walk the flight of stairs up one floor to reception. We arrived mid-morning, we'll before check-in time. Tiago, the front desk clerk greeted us like we were old friends. He helped us with our wet and ruined bag (thanks to the airline), gave us directions to a place where we could buy a replacement, directed us to scenic areas to visit until our room was ready and safely stored our property while we were away. He, and all front desk staff were very helpful and kind.
Our room was clean and well appointed. Wi-Fi good, breakfast very suitable, public transportation, restaurants, and shopping within minutes. We recommend this hotel and would gladly stay here again.