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My Story Hotel Figueira

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Double Room, City View | View from room
Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters

Overview of My Story Hotel Figueira

My Story Hotel Figueira

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry
Map
Praca da Figueira 15, Lisbon, 1100-119

Explore the area

  • Popular LocationRossio Square2 min walk
  • Popular LocationLisbon Cathedral9 min walk
  • Popular LocationCommerce Square9 min walk
  • AirportLisbon (LIS-Humberto Delgado)25 min drive

Room options

About this area

Lisbon

My Story Hotel Figueira is located in Lisbon Old Town, a neighborhood in Lisbon, and is near a metro station. Carmo Convent and Sé are local landmarks, and travelers looking to shop may want to visit Feira da Ladra Flea Market and Mercado da Ribeira. Fado Museum and National Museum of Natural History are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Rossio Square - 2 min walk
  • Dom Pedro IV Statue - 2 min walk
  • Santa Justa Elevator - 4 min walk
  • Lisbon Cathedral - 9 min walk
  • Commerce Square - 9 min walk

Getting around

  • Rossio Station (Green) - 1 min walk
  • Rossio Station - 4 min walk
  • Humberto Delgado Airport (LIS) - 23 min drive

Restaurants

  • Frutaria - 2 min walk
  • Cervejaria Baleal - 2 min walk
  • Merendinha do Arco - 3 min walk
  • A Licorista O Bacalhoeiro - 3 min walk
  • Restaurante Zé Dos Cornos - 3 min walk

About this property

My Story Hotel Figueira

4-star hotel in the heart of Lisbon Old Town, rejuvenated in 2019
Rossio Square is located near My Story Hotel Figueira, which provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), luggage storage, and concierge services
  • An elevator, a 24-hour front desk, and a front desk safe
  • A porter/bellhop, smoke-free premises, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 79 rooms include comforts such as free international calls and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LED TVs with satellite channels
  • Free infant beds, heating, and daily housekeeping

Languages

English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 15 for adults and EUR 15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • La Squadra

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - November 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Soundproofing
  • Window screens

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Policies

Check-in

100% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 15 for adults and EUR 15 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

My Story Hotel Figueira Hotel
My Story Hotel Figueira Lisbon
My Story Hotel Figueira Hotel Lisbon

Frequently asked questions

Is My Story Hotel Figueira pet-friendly?

No, only service animals are welcome at the property.

How much is parking at My Story Hotel Figueira?

This hotel doesn't offer parking.

What time is check-in at My Story Hotel Figueira?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at My Story Hotel Figueira?

Check-out is at noon.

Where is My Story Hotel Figueira located?

Located in Lisbon Old Town, this hotel is steps from Figueira Square and Rossio Square. Dom Pedro IV Statue and National Theatre of D. Maria II are also within 5 minutes. Rossio Station (Green) and Praça da Figueira Stop are within a 2-minute walk.

Can I cancel my reservation for free at My Story Hotel Figueira and receive a full refund?

Yes, My Story Hotel Figueira offers free cancellation on select room rates, because flexibility matters! Please refer to My Story Hotel Figueira cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 65 out of 90 reviews
5 - Excellent 72%
Rating 4 - Good. 21 out of 90 reviews
4 - Good 23%
Rating 3 - Okay. 0 out of 90 reviews
3 - Okay 0%
Rating 2 - Poor. 2 out of 90 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 90 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Phil, Framingham
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general is really nice, except it’s always busy at reception which is also down in the restaurant. Since everyone couldn’t check in till 3pm, there was a long waiting line at 3pm on the day I checked in and beside that everything else was great, would stay again but don’t expect to get in before 3pm.
Stayed 3 nights in Sep 2022

5/5 Excellent

Yasha
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel! I do recommend it
Stayed 6 nights in Sep 2022

5/5 Excellent

Bianca
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay here in Lisbon. Accommodating and welcoming staff. Would stay here again on my next visit!
Stayed 2 nights in Jun 2022

5/5 Excellent

Irina
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room and amazing location .
Stayed 1 night in May 2022

2/5 Poor

Laura
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
A/C broken, smelly rooms, & arrests in the lobby
We were really excited about this hotel based on the other reviews, but we were very disappointed. When we first arrived, a person was barely conscious from drinking too much/doing drugs by the check in counter. He was falling out of his chair and drooling/puking on himself. The staff didn't intervene. We checked in and then came down to grab a bite for a late dinner assuming the problem would've been resolved. An hour later, the police finally came to remove him and then an ambulance was called. The location of the hotel is very convenient. However, it is noisy since it is right next to a major square, so it's hard to sleep with the windows open at night. The air conditioning was broken, so the rooms were very hot. We asked the front desk and they said that the A/C was broken on the first two floors, and they didn't know when it would be fixed. When we returned from a day out exploring, our room had a horrible sewer smell that was not coming from the bathroom. I told the front desk, and I finally was able to have them come up to the room to smell it for themselves. They said they weren't sure where it was coming from and moved us to a smaller room on the same floor that had working A/C for the first night. After that, it broke again or it seems that the hotel might have turned it off during the day to save $? When I asked in the lobby they were able to turn it back on for our room. The hotel looks nice and is a good location, but we wouldn't recommend staying here.
Stayed 5 nights in Apr 2022

4/5 Good

Barbara
Stayed 1 night in Mar 2022

4/5 Good

Laura
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was updated and clean, and all staff was super friendly and helpful. It's probably because I booked through Expedia, but my room was extremely small. I've traveled to Europe quite a bit and honestly this was the smallest room I've ever been in. There was no more than 1 foot from the sides and foot of the bed to the walls or fixed furniture, I could reach the mini-fridge from bed!
Stayed 4 nights in Feb 2022

4/5 Good

Glenn
Liked: Cleanliness, property conditions & facilities, room comfort
Location, location location
Just came back from a solo trip and im glad i picked this place for my stay. The location is perfect. Short walk from many attractions and neighbourhoods. A particularl highlight is that the tram 15 line starts right outside which takes you to the neighbourhood of Belem. Rooms are comfy and the cleanliness was outstanding, maybe could do with more shelving for your items/clothing. There is a restaurant/bar in site which i used fit the one night. Food was great but service was a little slow. All in all i had an amazing time here at Hotel Figueira and wouldnt hesitate to book here again
Stayed 4 nights in Feb 2022

1/5 Terrible

Vanessa
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 1 night in Jan 2022

2/5 Poor

Vanessa
Travelled with partner
Disliked: Staff & service, amenities
This place should be called My SAD Story instead. I booked the hotel because it is very modern and I will say that everything did look just like the pictures. However the rooms are extremely small. Not what you see in the pictures. My husband and I stayed here for two nights and we both basically did not sleep the both nights due to issues with the A/C. The location is great, however keep in mind that it is a busy area where the tram passes by constantly. I will say that they did a good job with the windows as it was able to block out much of the noise. However, we were very hot in the room and we were not able to adjust the A/C as it is central. We had to sleep with very little clothes on so that we wouldn’t be so hot. I was told by a staff member that during winter months, they control the A/C in the building :( Also, the beds were very firm.. That is obviously a preference but just keep that in mind before booking as well (we found uncomfortable) My husband also wasted time heating up water in the morning in the coffee machine only to find that there was nothing stocked. We tried to get someone from downstairs to help us but no one ever got back to us. Also, good luck trying to speak to anyone from your room if you need anything. They would never answer. If you are looking for a room will four walls and a bed and don’t care for anything else except the convenient location, then I would say to stay here. Otherwise, keep looking — sometimes cheaper options end up costing.
Stayed 1 night in Jan 2022