2/10 Terrible
Alejandra
Travelled with partner
Jul 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!
Before our arrival, the hotel emailed us to ask what time we would be arriving, and we informed them accordingly. After a red-eye flight, it was incredibly frustrating to find the building locked and no staff. We waited 30 minutes before deciding to go across the street carrying our luggage for breakfast, hoping someone would show up by the time we returned. However, when we came back, the front desk was still unattended, and the building was closed.
It wasn't until two hours later that a staff member finally appeared. She casually mentioned that she "was hungry and went to get a bite to eat." When we finally checked in, she gave us towels to freshen up in the lobby restroom, stating that our room wouldn't be ready until after 2 PM. After only five minutes in the restroom, she started pounding on the door, demanding that we hurry up because other people were supposedly waiting in line, even though the lobby was empty. She then rushed us to leave, taking three smoke breaks and speaking negatively about us on her phone during this time (a span of 15 minutes).
We were utterly confused by this horrible treatment, especially since we didn't make a fuss about the two-hour wait for check-in. To make matters worse, the room was not as advertised. There was no AC, and both the room and the bathroom in our room were extremely dirty.
Alejandra
Stayed 1 night in Jun 2024