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Reviews of Holiday Inn Express Lisbon Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Lisbon Airport, an IHG Hotel
Rua Guiné, 18, Prior Velho, Loures

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Sharon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It's deceptive that the hotel uses the name "Airport" in their title. It makes one think that the hotel is at the airport, it was inconvenient to get to. Also, the sink was plugged and filled to the brim with water. We told the front desk and they said someone would come and fix it....of course no one did. It was the most expensive hotel of our entire trip and was the worst stay we've ever had. We couldn't even eat when we got there because the restaurant didn't open until 7 and we were starving. The front desk told us there was nowhere close by where we could eat.
Stayed 1 night in Apr 2024

6/10 Okay

Joyce

Travelled with group
Liked: Staff & service
Pretty much average airport hotel. Seemed to be surrounded by airport/industrial buildings and no eateries in sight other than the hotel restaurant that was meager and very limited in selection. Staff were all very pleasant.
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 18, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Wiltmark

Liked: Cleanliness, staff & service, property conditions & facilities
Property very clean. Excellent if you have an early flight very close to the airport.
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 17, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

10/10 Excellent

Alberto, prince rupert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff ⭐️ ⭐️⭐️
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 17, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

4/10 Poor

Lawrence

Travelled with family
Disliked: Amenities
Would never stay again
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 16, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,João SousaFront Desk

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a shortvstay as I had a very verybearly flight. It was perfect to rest and refresh at.
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 16, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near the airport
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 15, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Office

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were going to have dinner there, the chef never showed up. But the Hotel was very nice!
Stayed 1 night in Apr 2024
Response from João Sousa on Apr 15, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Office

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Shower was awesome, bed was comfortable. Dining was postponed for hours on second evening, ate from the dispensing machines. Dining on third night, I think they lost our order, had to get my own menu. Housekeeping had not finished our room prior to our return in the late afternoon. A lot of staff appeared to be doing double duties, the first day we were told we could only have the large draft beer, later in the week they were serving small draft beer. Place was clean, elevators were quick.location is not convenient to anything and there is absolutely no outdoor space. I probably would not choose to come back again…..except for the shower, that really was awesome.
Stayed 3 nights in Apr 2024
Response from André Fonseca on Apr 12, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Bill

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from André Fonseca on Apr 13, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Richard, Paris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in an industriL area. Hotel was super clean and staff super friendly
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 11, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine for 1 night only
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 11, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a industrial area
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 11, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

4/10 Poor

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning cannot be controlled within the room . I could not sleep as it was hot and in spite of me calling the reception they could not fix it . I will not be booking my stay here again
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 6, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfectly reasonable place for a night in or out of Lisbon. Proximity to airport excellent. Breakfast also excellent
Stayed 1 night in Mar 2024
Response from André Fonseca on Apr 5, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

6/10 Okay

Leah

Travelled with family
Liked: Staff & service
Staff were very accommodating. We only stayed one night prior to our flight out the next morning. We both had a hamburger at the hotel restaurant. My husband came down with food poisoning early the next morning, although I did not.
Stayed 1 night in Mar 2024
Response from André Fonseca on Apr 4, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

8/10 Good

cdg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what it is...a clean, basic hotel near airport. I will say the salmon i had for dinner the night i arrived was delicious. Cant comment on breakfast because we had to leave for the airport really early.
Stayed 1 night in Mar 2024
Response from André Fonseca on Apr 3, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

8/10 Good

ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, this is my go to every time
Stayed 1 night in Apr 2024
Response from André Fonseca on Apr 3, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from André Fonseca on Mar 31, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

6/10 Okay

Mike

Travelled with group
Liked: Property conditions & facilities
Got put in a disabled room!
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 26, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,João SousaFront Desk

8/10 Good

Sandra, St. John's

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably 1 night stay, convenient being so close to the airport. Great breakfast.
Stayed 1 night in Mar 2024
Response from André Fonseca on Mar 25, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable,convenient.
Stayed 1 night in Mar 2024
Response from Filipe Andrade on Mar 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

10/10 Excellent

jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Was an overnight stay for flight next day. Nothing more to add
Stayed 1 night in Mar 2024
Response from André Fonseca on Mar 24, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Jasvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 21, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

4/10 Poor

Betty, Miami

Travelled with family
Disliked: Cleanliness
I would not recommend this hotel. They charge for shuttle service to airport and even though a third adult fee was paid the bed was not set up and then requested to move to another room. Very disappointed .
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 21, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,João SousaFront Desk

6/10 Okay

Doug and Anne

Travelled with group
Liked: Staff & service
The hotel seemed to be in an industrial area. Street lighting was poor. Sidewalks were in poor repair, making walking dangerous. Poor dinner meal choices at the restaurant in the hotel. Only one restaurant in the vicinity. a long walk down a dark and frightening street. The bed was uncomfortable.
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 21, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,João SousaFront Desk

8/10 Good

Patrick

Stayed 1 night in Mar 2024
Response from André Fonseca on Apr 9, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

6/10 Okay

olivier

Travelled with family
Just an average hotel for a night next to the airport. Our room was noisy.
Stayed 1 night in Mar 2024
Response from André Fonseca on Mar 18, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

6/10 Okay

Bal

Travelled with family
Liked: Staff & service
It’s surrounded by factories and not easily found even with a car GPS
Stayed 1 night in Mar 2024
Response from André Fonseca on Mar 18, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine for a night before getting to the airport early the next day
Stayed 1 night in Mar 2024
Response from Filipe Andrade on Mar 15, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

10/10 Excellent

Lennart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at a reasonable price.
Stayed 1 night in Mar 2024
Response from Filipe Andrade on Mar 14, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful from check in to check out.
Stayed 1 night in Mar 2024
Response from João Sousa on Mar 11, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

8/10 Good

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from João Sousa on Mar 6, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

10/10 Excellent

Israel, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to stay near the airport for an early flight the next morning. The room was very clean and comfortable. The breakfast was excellent with great variety of options.
Stayed 1 night in Mar 2024
Response from Filipe Andrade on Mar 5, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from João Sousa on Mar 24, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay for one night. The shuttle service to the airport was great. Clean hotel with good breakfast!
Stayed 1 night in Mar 2024
Response from Filipe Andrade on Mar 4, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The helpful information and advice from the staff
Stayed 1 night in Feb 2024
Response from João Sousa on Mar 6, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

8/10 Good

Laurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic front line staff. Went out of their way to assist us.
Stayed 1 night in Feb 2024
Response from André Fonseca on Mar 1, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Peter

Disliked: Amenities
Basic express hotel clean but in a industrial area but that’s what you’d expect near an airport
Stayed 1 night in Feb 2024
Response from Filipe Andrade on Feb 29, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

8/10 Good

Evelyn

It was certainly what I expected from a Holiday Inn. The breakfast in the morning was a pleasant surprise though.
Stayed 1 night in Feb 2024
Response from André Fonseca on Mar 1, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

ScotandDebbie

Liked: Staff & service, property conditions & facilities
Good hotel for the price. Conveniently located near the airport.
Stayed 1 night in Feb 2024
Response from Filipe Andrade on Feb 29, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Filipe AndradeHotel Assistant Manager

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get there
Stayed 1 night in Feb 2024
Response from André Fonseca on Feb 27, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from André Fonseca on Feb 28, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Shushannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks a bit sketchy on the outside but inside it was wonderful! It wasn't very convenient - no nearby stores, shopping areas, dining etc. But it's close to the airport which is what I wanted.
Stayed 1 night in Feb 2024
Response from João Sousa on Mar 2, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,João SousaFront Desk

10/10 Excellent

Sunil Kumar, Ajax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was special, staff was ery friendly
Stayed 1 night in Feb 2024
Response from André Fonseca on Feb 26, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Phone was broken. Had trouble with heat
Stayed 1 night in Feb 2024
Response from Filipe Andrade on Feb 23, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Filipe AndradeHotel Assistant Manager

8/10 Good

alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ans close to airport
Stayed 1 night in Feb 2024
Response from André Fonseca on Feb 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from André Fonseca on Feb 22, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,André FonsecaFront Office Supervisor

10/10 Excellent

Cecil Dale

Liked: Cleanliness, staff & service, property conditions & facilities
ALL GOOD
Stayed 1 night in Feb 2024
Response from André Fonseca on Feb 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,André FonsecaFront Office Supervisor