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9Hotel Mercy

Photo gallery for 9Hotel Mercy

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing
Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing
Suite (Mercy) | View from room
Club Double Room | Premium bedding, minibar, in-room safe, soundproofing
Club Double Room | Premium bedding, minibar, in-room safe, soundproofing

Overview of 9Hotel Mercy

9Hotel Mercy

4.0 star property

8.8/10 Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar
  • Laundry
Rua da Misericordia, 76, Lisbon, 1200-273

Guests rated this location 9.5/10 - Exceptional

Explore the area

  • Popular LocationRossio Square6 min walk
  • Popular LocationCommerce Square11 min walk
  • Popular LocationLisbon Cathedral14 min walk
  • AirportLisbon (LIS-Humberto Delgado)26 min drive

Room options

About this area


9Hotel Mercy is located in Lisbon Old Town, a neighborhood in Lisbon, and is near a metro station and near the boardwalk. Mercado da Ribeira and Avenida da Liberdade are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Principe Real Square and Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Campo Pequeno Bullring or Jose Alvalade Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Carmo Convent - 3 min walk
  • Rossio Square - 6 min walk
  • Santa Justa Elevator - 7 min walk
  • Commerce Square - 11 min walk
  • Lisbon Cathedral - 14 min walk

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 28 min drive


  • Bairro do Avillez - 1 min walk
  • Taberna do Avillez - 1 min walk
  • Poké House - Chiado - 1 min walk
  • O Purista - Barbière - 1 min walk
  • Bistro 100 Maneiras - 1 min walk

About this property

9Hotel Mercy

4-star boutique hotel near Rossio Square
At 9Hotel Mercy, you can look forward to a roundtrip airport shuttle, a terrace, and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), meeting rooms, and smoke-free premises
  • A front-desk safe, concierge services, and luggage storage
  • Coffee/tea in the lobby, free newspapers, and tour/ticket assistance
  • Guest reviews speak highly of the breakfast, helpful staff, and walkable location
Room features
All 47 rooms feature comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones


English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 15 for adults and EUR 7.5 for children
  • 1 bar
  • Coffee/tea in common area(s)
  • Room service available

Restaurants on site

  • Le 9 Bar
  • Rooftop bar

Family friendly

  • Laundry facilities
  • Soundproofed rooms


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms


  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Premium bedding


  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels


  • Digital channels
  • iPod dock
  • 32-inch flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar


  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is 9Hotel Mercy pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at 9Hotel Mercy?

As of Mar 22, 2023, prices found for a 1-night stay for 2 adults at 9Hotel Mercy on Mar 26, 2023 start from CA $230.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at 9Hotel Mercy?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at 9Hotel Mercy?

Check-out is at noon.

Does 9Hotel Mercy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is 9Hotel Mercy located?

Located in Lisbon Old Town, this boutique hotel is within a 10-minute walk of Fado in Chiado and Rossio Square. Commerce Square and Castle of São Jorge are also within 2 mi (3 km). Largo Trindade Coelho Stop and Praça Luís de Camões Stop are within a 2-minute walk.

Can I cancel my reservation for free at 9Hotel Mercy and receive a full refund?

Yes, 9Hotel Mercy offers free cancellation on select room rates, because flexibility matters! Please refer to 9Hotel Mercy cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 527 out of 983 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 361 out of 983 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 61 out of 983 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 23 out of 983 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 11 out of 983 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




6/10 Okay


Travelled with group
Stayed 3 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location, is very comfortable and at an affordable price. We will certainly look to return.
Stayed 4 nights in Mar 2023

4/10 Poor


Travelled with partner
While the location is very good, the room itself was dark and dingy. The hallways reek of smoke and dampness. The black paint and dim lighting are downright scary. The room also is small . The bathroom is very dark and the many mirrors and black paint make it seem unsanitary. Would look elsewhere for our next visit. Front desk staff were not the friendliest.
Stayed 1 night in Mar 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern hotel with nice staff.
Stayed 4 nights in Feb 2023

6/10 Okay


Travelled with partner, Travelled with group
Liked: Cleanliness
Pros: Great location. Very decent hotel for the price point. Rooms are nice. Nice shower. Cons: Lighting is terrible in the bathroom but in general it’s very bad when trying to get ready in the mirrors. Hearing/AC unit was making noise constantly. Pillows were really hard and couldn’t use them. Having said that, it’s still a good choice since most of the cons could probably be managed and not upset some people.
Stayed 6 nights in Jan 2023

10/10 Excellent

Polina, Mesquite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! Our stay was super great! Beautiful room, modern shower, comfortable beds. Stuff is absolutely wonderful!! Love it love it love it! Thank you!
Stayed 1 night in Jan 2023

8/10 Good


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. My flight arrived early and they allowed me to check in early. Their recommendations for local businesses was very helpful.

8/10 Good

Keith, New Westminster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has nice staff and is in a great location to see the sights.
Stayed 3 nights in Jan 2023

10/10 Excellent

Claudemir, Wayzata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience in Lisbon at 9 Mercy. The hotel was modern, the rooms were functional, modern and clean. We were in the main street and the silence was amazing inside. Definitely recommend the stay and wonderful location.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful luxury and boutique hotel.