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Reviews of Cobblestone Hotel & Suites - Seward

2.5 out of 5
Cobblestone Hotel & Suites - Seward
2575 Progressive Rd, Seward, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 504 reviews" "
Rating 8 - Good. 161 out of 504 reviews" "
Rating 6 - Okay. 44 out of 504 reviews" "
Rating 4 - Poor. 20 out of 504 reviews" "
Rating 2 - Terrible. 11 out of 504 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for 5 stars! We are glad to hear that you enjoyed your stay!

10/10 Excellent

mikayla alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The costumer service and little touches they had to make it feel like home.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for taking the time to leave a review! We're glad to here that you enjoyed your stay with us!

2/10 Terrible

KRISTY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
I'm sorry to hear that you did not enjoy your stay, please feel free to reach out and let us know where we went wrong, so we may ensure a great stay for next time!

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cobblestone is clean, and a perfect location for the manufacturing plant. The pricing value of Cobblestone was high. However, the window of my ground floor room had no lockable feature and easily could be opened from the outside. Everything else (great bed, quality linens & towels, complimentary breakfast) was superior.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed our accomodations! Thank you for alerting us to the malfunctioning lock, our maintenace team was able to fix the problem.

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a smalltown hotel. Some upgrade in bedding would be nice.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay. Please feel free to reach out and report any issues you had with the bedding, as we are able to replace with new bedding!

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and helpful staff always
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Thank you for the kind comments on our staff and rooms! We are glad that you enjoy your visits at Cobblestone Hotel and Suites in Seward!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and efficient. The room was clean and comfortable and the beds were great!!
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your room, especially the comfy bed!

6/10 Okay

Oliver

Stayed 1 night in Nov 2023
Response from General Manager on Dec 27, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
This hotel is clean and convenient. Nothing special about the amenities or breakfast. The hot breakfast was eggs and potatoes. Lots of selection; bread, bagels, waffles , muffins , yoghurt. We enjoyed our stay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay!

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well run property
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for taking the time to leave a review! We are happy to hear that you enjoyed our property!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean and comfortable property with convenient amenities. The front desk person who greeted us was a bit offish, but the morning gal was friendly and helpful. This is for ALL properties: I don't think I am the only one who wants a dark room in which to sleep--inadequate drapes, clock and microwave illumination made the room way too light!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for taking the time to leave a review, we are glad to hear that you enjoyed your stay! Please feel free to reach out to the front desk for some help darkening your room, we have a couple hacks to knock out those pesky beams of light!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for 5 stars! We are glad that you enjoyed your stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room on our trip.
The TV and phone didn’t work so we were assigned a second room which was perfect.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for taking the time to leave a review! We are happy to hear that you enjoyed your stay!

6/10 Okay

sean, winters

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Comfortable beds clean room musty odor
Stayed 3 nights in Oct 2023
Response from Jenica on Oct 18, 2023
Thank you for taking the time to leave a review. I will address the musty odor with our housekeeping department, so we can avoid that happening again in the future.

4/10 Poor

Crystal

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not bother staying in Seward. Go to Cozad instead. It was a night and day difference. It would have been just as quiet to sleep in the car. It was not kept clean, nor was it a friendly environment.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
I'm incredibly sorry to hear that you did not enjoy your stay. We do apologize for any noise disturbance that you experienced during your stay, weekends are often busy with weddings, but our Front Desk staff will enforce the noise policy if notified. Please feel free to reach out to the hotel directly to address the unfriendly environment concerns. Thank you for taking the time to leave a review, so we may improve in those areas.

8/10 Good

Raegan

Travelled with family
Liked: Cleanliness, staff & service
The stay was nice however the pool was out of service. The pool option was one of our main reasons for choosing this facility so we were disappointed.
Stayed 1 night in Sep 2023
Response from Jenica on Oct 2, 2023
Thank you for taking the time to leave a review, we are glad to hear that you enjoyed your stay, aside from the lack of a pool. We understand our guests frustrations with the pool and are working to get it repaired quickly!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we were in bed trying to sleep, we could here the people on the floor above us clomping around. in the evening we could hear the people next door talking loudly. The walls seem to be thin. We were pleased with the cleanliness of our room.
Stayed 1 night in Sep 2023
Response from Jenica on Oct 2, 2023
We're glad to hear that you were happy with the accommodations and cleanliness of your room! We are more than happy to assist with noise complains by reaching out to noisy neighbors or relocating your room!

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very friendly. The property overall needs help. Our room smelled like old smelly athletic shoes after someone has been running for a month and didn't ever bother to wash the shoes. The bathroom sink and tub were both clogged. The water ran out extremely slowly, so I was standing in 1 inch of water while showering. The sink was kind of fixed where the water drained faster, but there was still a puddle of water after running the water in the sink after about 15 seconds. The shower was never fixed. On day two ants appeared in the shower. So I can confidently say that I won't be staying there again.
Stayed 3 nights in Sep 2023
Response from Jenica on Sep 21, 2023
We're sorry to hear that you didn't enjoy your stay. I did do maintenance on both drains in your room, once requested, I did see improvement in both drains, however this a common problem for hotels, I'll have a plumber in to further investigate those drains. We do apologize for the ants in the restroom, the hotel is very close to a creek/forests so summer bugs are plentiful, however we work closely with Ecolab to spray regularly. We hope you'll consider us again in the future!

10/10 Excellent

Thomas, Verdigre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is comfortable shower was clean and had excellent pressure the room was clean and the breakfast was good.
Stayed 1 night in Sep 2023
Response from Jenica on Sep 21, 2023
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable and a great breakfast
Stayed 4 nights in Sep 2023
Response from Jenica on Sep 21, 2023
Thank you for 10 stars! We are happy to hear you found the hotel clean and comfortable!

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
JS
The price was higher than what was reserved with Hotels.com. The pool is always closed.
Stayed 3 nights in Sep 2023
Response from Jenica on Sep 8, 2023
Our apologies for the pool closure, we are waiting on the delivery of the dehumidifier.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Jenica on Sep 8, 2023
Thank you for 10 stars, we're glad to hear that you enjoyed your stay!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet and that it is clean and comfortable. Good breakfast with the room.
Stayed 1 night in Aug 2023
Response from Jenica on Aug 30, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay!

6/10 Okay

Lauri

Stayed 1 night in Aug 2023
Response from Jenica on Sep 21, 2023
Thank you for taking the time to leave a review! We're glad that you enjoyed your stay!

10/10 Excellent

Randal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay in Seward!!
Hotel was nice. The breakfast was good and it was close to Concordia so that was a plus. Happy stay!
Stayed 2 nights in Aug 2023
Response from Jenica on Aug 29, 2023
Thank you for taking the time to leave a review! We are happy to hear that you enjoyed your stay!

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenica on Aug 23, 2023
Thank you for taking the time to leave a review! We're happy to hear that you enjoyed your stay!

8/10 Good

Christelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet needed fixing
Stayed 2 nights in Aug 2023
Response from Jenica on Aug 23, 2023
Thank you for taking the time to leave a review! We're happy to hear that you enjoyed your stay! We'll have our maintenance team take a look at the toilet, thank you for alerting us to the problem!

6/10 Okay

Peter J

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in staff was not at all friendly. Surly and not helpful.
Stayed 1 night in Aug 2023
Response from Jenica on Aug 10, 2023
Thank you for taking the time to leave a review, I apologize about the poor experience with our staff. I'm digging into the report you gave at your time of checkout so we can prevent this in the future.

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jenica on Aug 3, 2023
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay!

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay
I was not able to stay here due to the fact they do not allow cats. I need a full refund or I will dispute this on my credit card. Your website said pet friendly. Our cat is a service animal and we were denied access to our room.
Stayed 1 night in Jul 2023
Response from Jenica on Jul 31, 2023
I'm sorry for the inconvenience, normally we do not allow cats, however in situations where they are an emotional support or a service animal, we do allow them. Our front desk attendant wasn't able to catch you to explain this, after you stormed out, understandably upset. I have initiated a full refund with Expedia to return your funds to the the original payment method. If you have any questions or concerns, please let me know.

10/10 Excellent

Lincoln

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay. They even have an area to park in case you are pulling a trailer. We felt very safe here. We will stay again.
Stayed 1 night in Jul 2023
Response from Jenica on Jul 27, 2023
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay! We recommend signing up for the Cobblestone Rewards Program, so you can earn points towards free stays!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the water pressure was fantastic! I loved that they have a cart with the extra supplies at the front desk so I could just grab what I needed. The location is perfect as it's minutes from town but also close to Walmart. The staff was personable and professional. I was there for 5 days traveling alone and felt safe and comfortable.
Stayed 4 nights in Jul 2023
Response from Jenica on Jul 27, 2023
Thank you for 5 stars! We are glad to hear that you enjoyed your stay! Seward is rated as one of the safest towns in Nebraska, we're happy to be a trusted and safe lodging location!

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fair
Bed and comforter very comfortable. Room and front areas clean. Toilet ran all night. Water on the floor behind the toilet. Told staff who said ok. Nothing done. Breakfast fair. Swimming pool closed. Nothing on line but note posted on door at arrival.
Stayed 1 night in Jul 2023
Response from Jenica on Jul 27, 2023
Thank you for taking the time to leave a review! We are glad that you found the room and lobby clean and comfortable! We were able to address the plumbing issue with the toilet, thank you for relaying that information on to our front desk staff!

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I found the three front desk staff to be vastly different. Friday early afternoon--frazzled. Friday evening--bubbly. Saturday morning--she was either having a bad day, or the position is not the best fit for her. Breakfast options had almost nothing for Gluten Free needs. And the BRIGHT lights from the church next door did a good job of illuminating the room all night. Thankfully, the room was comfortable and clean, and felt safe.
Stayed 1 night in Jul 2023
Response from Jenica on Jul 17, 2023
Thank you for taking the time to leave a review, we apologize for your poor experience with breakfast. We don't have a gluten free bread or pastry option, but we do have a wide selection of gluten free items such as: scrambled eggs, hardboiled eggs, proteins, cheesesticks, applesauce, fruit cups, fruit, etc. Unfortunately the church's lights are out of our control, but we do have new black out curtains to help mitigate that problem. We are glad to hear that the room was clean, comfortable, and safe!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very clean property. Room had an abundance of electrical outlets. So handy. Ice machine easily available and worked. Other places rarely have ice available. Great breakfast! Clean room and comfortable beds. Will definitely stay again.
Stayed 1 night in Jul 2023
Response from Jenica on Jul 17, 2023
Thank you for taking the time to leave a review! I'm glad to hear that you enjoyed your stay! Before your next stay, we recommend signing up for the Cobblestone Rewards Program to earn points for each stay, that can be used towards free nights!

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Jenica on Jul 7, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay; if there is anything we could have done to improve your stay please feel free to reach out and let us know!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jenica on Jul 7, 2023
Thank you for 5 stars! We're glad to hear that you enjoyed your stay!

2/10 Terrible

Donna

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Service was very poor. I have stayed at this motel for 3 years now. The breakfast bar was an absolute joke!! No water even available. Had an open pitcher of tap water on the bar!!!
Stayed 1 night in Jun 2023
Response from Jenica on Jul 1, 2023
Our apologies that you weren't able to find something on our breakfast bar to suit your needs, we have a wide selection of items, but we are always open to suggestions! As you stated we do have water available on our breakfasts bar, it is a pitcher of ice cold water; we are also able to fill your bottles/cups out of our taps. Water bottles are also available for sale in our Marketplace for those who prefer bottled water!

8/10 Good

Marissa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Jenica on Jun 30, 2023
Thank you for taking time to leave a review! We are glad to hear that you enjoyed your stay!

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
A year ago the breakfast was excellent and this morning it was awful
Stayed 1 night in Jun 2023
Response from Jenica on Jun 26, 2023
We're glad that you enjoyed our breakfast on previous visits, please feel free to let us know how we can improve breakfast; we are always open to suggestions! Thank you!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jenica on Jun 20, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay!

4/10 Poor

Ruth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Jenica on Jun 20, 2023
Thank you for taking the time to leave a review, we are glad that you enjoyed your stay!

10/10 Excellent

ANGELA, ANDOVER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Jenica on Jun 14, 2023
Thank you for taking the time to leave a review, we are glad that you enjoyed your stay!

8/10 Good

krystal

Stayed 1 night in Jun 2023
Response from Jenica on Jun 14, 2023
Thank you for taking the time to leave a review, we are glad that you enjoyed your stay!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean room
Stayed 3 nights in May 2023
Response from Jenica on Jun 2, 2023
Thank you for 5 stars! We are glad to hear that you enjoyed your stay!

4/10 Poor

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was not open. This would have been nice to know. I booked on Expedia but called the main desk before booking to ask a few questions.
Stayed 1 night in May 2023
Response from Jenica on Jun 2, 2023
We are extremely sorry for the inconvenience of the pool being closed, we hope to have it repaired soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jenica on May 30, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 1 night in May 2023
Response from Jenica on May 25, 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay!