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Reviews of San Agustin Exclusive Hotel

3.5 out of 5
San Agustin Exclusive Hotel
Calle San Martin 550 - Miraflores, Lima, Lima

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 271 reviews" "
Rating 8 - Good. 119 out of 271 reviews" "
Rating 6 - Okay. 41 out of 271 reviews" "
Rating 4 - Poor. 13 out of 271 reviews" "
Rating 2 - Terrible. 11 out of 271 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Margate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice and clean. Friendly personnel . Quality breakfast. I would definitely come back in my next trip
Stayed 1 night in Sep 2023
Response from San Agustin Exclusive on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Exclusive.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Exclusive.

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Aug 2023
Response from Hotel San Agustin Exclusive on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Exclusive.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Exclusive.

10/10 Excellent

Marcello

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location, awesome free breakfast, free reliable internet, within 10 min of walking distance to Larcomar.
Stayed 4 nights in Aug 2023
Response from Hotel San Agustin Exclusive on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Exclusive.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Exclusive.

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hotel San Agustin Exclusive on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Exclusive.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Exclusive.

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
We had an amazing stay. The staff is very friendly. Special thanks to Nancy, she made sure our rooms were ready and that we had a nice stay at San Agustin hotel
Stayed 5 nights in Aug 2023
Response from Hotel San Agustin Exclusive on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Exclusive.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Exclusive.

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in convenient Miraflores area. The staff was great! They changed money for me and even helped me get an Uber when I could not download the app. They have a GREAT breakfast too! My room(s) were freezing cold, however as they don't heat the hotels. And, the beds were a little too firm for me. Otherwise, it was a great experience and I'd stay there again and recommend this San Agustin Exclusive hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The breakfast served was very good and had both Latin American dishes and North American classics. The staff were helpful and many of them spoke English.
Stayed 1 night in Jun 2022

8/10 Good

Marcial

Stayed 1 night in Jun 2022

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
Staff was very nice and helpful, the breakfast was really good. I found the layout of the bathroom a little difficult as I had to go under the sink to sit on the toilet.
Stayed 3 nights in Jun 2022

8/10 Good

Juan, Greenville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, fast check inn, nice breakfast
Stayed 1 night in May 2022

8/10 Good

Miguel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right price right location
It was what I expected.
Stayed 6 nights in May 2022

10/10 Excellent

Cesar, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 3 nights in May 2022

4/10 Poor

julio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place,decoration,staff,the breakfast, good location too. I will be back again.
Stayed 1 night in Apr 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this property, the proximity to everything the Miraflores district has to offer is quite unique.
Stayed 1 night in Jan 2022

10/10 Excellent

richard r

Liked: Staff & service, amenities, property conditions & facilities
Great location. Ceviche/ seafood restaurants across the street, anything you want within waking distance. Free breakfast, left a lot to be desired considering all the great places to go eat. Clean, older hotel, very quiet, peaceful in the middle of everything.
Stayed 8 nights in Nov 2021

10/10 Excellent

krisna

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Liad

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were super clean. Miraflores is a nice area.
Stayed 2 nights in Dec 2019

6/10 Okay

Lara

Liked: Cleanliness
Disliked: Staff & service
Customer Service is not good.
The hotel was mid range on the comfort level. The beds are pretty hard and take some getting used to and the sheets are like sand paper, all of which I could excuse if the customer service had been up to par. I stayed there for 3 nights and definitely had some issues. My check in was a full 2 hours after the time stated on Hotels.com, a room service order for coffee was completely forgotten about, my wake up call that I requested 3 times did not happen, and I was woken up the night before I was scheduled to leave by a "your transfer is here" call. That happened before my scheduled wake up call, so clearly if they had been paying attention, they would have known I was not leaving at midnight. Just not a very good experience at all and I'll be letting the tour operator that booked us here know.
Stayed 2 nights in Dec 2019

10/10 Excellent

Marcello, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, GREAT food, free wifi, close to shopping centers and restaurants, free breakfast, great rate.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located. The bathrooms are nice. Linens are very pleasant.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
their location is in the middle of the shopping and restaurant areas of Miraflores
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Aug 2019

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Su, Gold Coast

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed at the hotel with a tour group and several others had issues with their rooms, not just me. Only one light bulb in the room worked (excluding bathroom lights), tv remote didn’t work, despite trying everything I could not get the water to come out of the shower head.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated in Mira Flores. It was as nice a hotel as you will find in Peru. Clean, safe, near a small market and within blocks of the Pacific Ocean. Nice easy walk anywhere there.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Linda

Liked: Staff & service
Hotel lobby area nice. Rooms okay a bit worn. Staff friendly helpful. Buffet breakfast had a large selection but seems items may have been out for while.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great, walking distance to all amenities and great restaurants.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location and helpful staff....would recommend this hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff was very helpful and some spoke English. Location was perfect with Tourist Indformation office 2 minutes’ walk, banks, restaurants, and the ocean was just a 10-minute walk away.
Stayed 2 nights in Mar 2019

8/10 Good

DOMINIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Agustin Exclusive Hotel review
The check in was prompt. The room was clean and spacious. The room was on the third floor facing the street so it was a bit noisy. The bed was comfortable. The staff were friendly but needed to improve their English if the hotel wants to attract more English speaking tourists. The breakfast was very good with enough varieties. The location was quite central within walking distance to the beaches and other major attractions like Kennedy Park. Overall it was a very pleasant stay for us.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location in the heart of Miraflores , close to great food, entertainment .
Stayed 1 night in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Ruvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel clean & good location
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service-every one so helpful. Location safe but could use more local flavor- the area is one of high end conds, stores and apartments.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018