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Reviews of Hotel Park Suites

2.5 out of 5
Hotel Park Suites
Calle Medrano Silva 396, Barranco, Lima, Lima

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 35 reviews" "
Rating 8 - Good. 14 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly people. Awesome service
Stayed 12 nights in Dec 2023
Response from Equipo Park Suites on Dec 23, 2023
Estimado Sr. Jose Walter.Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como usted disfruto de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel.Cordialmente,

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, very friendly staff. Not alot within walking distance except 1 nice restaurant. Only complaint was bed was as firm as i have ever experienced. I ached like i had slept on the floor. Oversized firm pillows disnt help. Asked and recieved extra pillows that werent so firm which helped, but it wasnt good sleeping for either of us. I feel bad saying as the staff was so great
Stayed 4 nights in Oct 2023
Response from Park Suites Hotel team on Nov 27, 2023
Dear Mr. SwaffordThank you for taking the time to write such a detailed review. We regret the inconvenience caused during your stay, we have sent your comments to the staff in charge so that this type of incident is not repeated and we invite you to visit us again in the near future to provide you with a completely enjoyable stay.Always at your disposal, receive a cordial greeting.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Equipo Park Suites on Aug 15, 2023
Estimado Sr. Rafael,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como usted disfruto de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel.Muy atentamente

10/10 Excellent

jareid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables todos en el hotel y todo estuvo muy bien los dias que me hospede, si regreso a Peru volveria otra vez aqui
Stayed 3 nights in Apr 2022
Response from Equipo Park Suites on Apr 26, 2022
Estimado Huésped. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como usted disfruto de su estancia y esperamos tenerlo de nuevo como nuestro huesped.

10/10 Excellent

romel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to mass transit transportation
Stayed 1 night in Apr 2022
Response from Park Suites Hotel team on Apr 26, 2022
Valued Guest, thank you for your review and choosing us for your reservation. We are pleased that you enjoyed your stay in our hotel and we hope to receive you again in a next future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Spacious Comfort
My room was very spacious, clean and comfortable. It was dated and had carpet, and as a result the room had a bit of a musty smell. I noticed however that some of the floors in other rooms were wood laminate, so it looks like they’re renovating a bit. The staff was lovely. Always helpful, professional and friendly. One nice perk is that you can order the complimentary breakfast directly to the room. The area doesn’t have a whole lot to do immediately around the hotel. It’s on the edge of Barranco, not in the cute trendy part, but it is only a short drive or 20-30 min walk to reach the heart of Barranco or Miraflores. I’d happily stay there again and request one of the updated rooms.
Stayed 5 nights in Oct 2018
Response from Park Suites Hotel team on Nov 3, 2018
Dear guest, Your opinion is always important to us. We are pleased to know that our attention was to your liking but we regret that some flaws in the suite have not allowed the full enjoyment of your stay. Be certain that the necessary measures will be taken to have the suite in perfect condition. We also inform that for visits to the surroundings we have taxi service available to the guest and 24 hours as well as the attention of the hotel. Thankful for your time and preference, we hope to return to assist you in the near future and in case of any disagreement with the assigned room, the hotel will proceed immediately to change rooms of the same or better category free of charge. Sincerely,

8/10 Good

Devalingum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Neat hotel with a good location in Barranco. Basic breakfast. Hotel was very quiet on the days invivited. Good value.
Stayed 3 nights in Dec 2017
Response from Hotel Park Suites on Jan 26, 2018
Dear Mr. Devalingum, It was a pleasure to serve you and your nice family. We are pleased that your stay in our hotel was the expected. Thank you very much for your comments and time. Kind regards,

10/10 Excellent

angie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to shopping and great restaurant.
my experiences in the hotel was a nice and has excellent services aim very happy and satisfied with all care they give us.
Stayed 18 nights in Nov 2017
Response from Park Suites Hotel on Dec 12, 2017
Dear guest, Thank you very much for your comments. We are pleased that you enjoyed your stay in our hotel. Nowadays our menú has options of meat and chicken but we are considering to extend our menú with some typical Peruvian dishes. We expect to see you in the next future and provide you our best services one more time. Kind regards,

8/10 Good

Carlen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hot tub. Hard bed.
The hot tub was amazing after a few delayed flights, but it took forevvvvvverrrrr for the water to come out. The bed was also really hard. Bit it was in the Barranco district and kinda close to a nice park and bridge. Really nice at night!
Stayed 1 night in Nov 2017
Dear Carlen, We appreciate your comments as well as your time. We are pleased to know that Barranco district and our hotel were nice for you. We regret the inconveniences with the bed as well as the wait to use the bathtub. Be sure that we will make the corrections so that this does not happen again. It has been a pleasure to have you as our guest and we look forward to serving you at a next opportunity. Kind regards, Hotel Park Suites

6/10 Okay

Nikki, Canada

Liked: Cleanliness, staff & service
Clean and spacious rooms.
Hotel is located in a safe area of town, but not in the heart of it all. We arrived in September, during the colder season, and it would have been nice to have heaters provided in the rooms. The rooms are clean and spacious, but could use some upgrading, especially the linens.
Stayed 1 night in Sep 2017
Response from Park Suites Hotel on Nov 10, 2017
Dear guest, Thank you for your time and puntuation. We appreciate your comments and about that, we have heaters to disposition for our guests torally free, you would have asked us. About the linens, we do apologize and we will make the corrections. We hope to see you again in a next future and provide you our best services. Best regards.

2/10 Terrible

Zammer, winnipeg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't even stay 20 minutes
We checked in, they gave us a smoking room even though it was listed as non. My friend got bit by a bed bug within 10 minutes, and we left. They refunded us approximately 1/3 of our money and nobody spoke English that about sums it up. Didn't even stY half an hour and lost a couple of hundred dollars. They have no business charging as much as they do.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, clean and comfortable
The rooms are clean, huge and complete with kitchonettes. The best part is the balcony with an amazing view, it's quieter and more relaxed than some of the other hotels in the new city buisness area that I've stayed in. From now on I will only stay here in Quito. The hotel staff is very helpful and wonderful. The only downsides are that I don't care for the baby powder scented cleaner they use and that it is next to a park and the walking way down the ravine, so if you are on the right side of the hotel you may get some chatter from groups walking home at night. The only reason I didn't give it all 5 stars is because maybe some of the furniture is a few years old, but it's maintained fantastically, and really, you can't beat the view and peace of mind from being away from the hustle and bustle.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
I stayed at this hotel because the first one we booked was nasty.. This hotel was way better compared to the other hotel.. The only thing that i didnt care to much for was neighborhood it was alittle ghetto looking so dont walk around alone.. Also the room service menu is very limited and if you do not speak spanish please learn because room service servers do not speak english.. Other then that i liked the hotel..i booked a deluxe suite so it was very roomy.. Oh one last thing some rooms have jacuzzis and they are loud if they are in a room above you..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante limpia la habitación y las instalaciones en general, bastante amables .
Stayed 1 night in Aug 2023
Response from Equipo Park Suites on Aug 31, 2023
Estimado Huésped,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como usted disfruto de su estancia y esperamos tenerlo de nuevo como invitado en nuestro hotel.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Equipo Park Suites on Aug 9, 2023
Estimada Huésped,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como usted disfruto de su estancia y esperamos tenerla de nuevo como invitada en nuestro hotel.Atentamente,

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar
Excelente lugar!! Muy agradable.
Stayed 1 night in Dec 2020
Response from Equipo Park Suites on Jan 3, 2021
Estimado Sr. Manuel, Muchas gracias por dedicarnos su valioso tiempo para calificar nuestro servicio. De igual forma quedamos complacidos por haber satisfecho sus expecativas y esperamos poder recibirlo nuevamente. Deseandole un excelente comienzo de año 2021, nos despedimos agradecidos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Equipo Park Suites on Nov 22, 2020
Estimado Huesped, Muchas gracias por su puntuacion y valioso tiempo. Estamos complacidos que su estancia fue de su agrado y estaremos encantados de atenderlo nuevamente.

6/10 Okay

jose

Liked: Cleanliness, staff & service
Buen lugar para pareja
En termino general está bien, sin embargo se nota que han pasado años, un trabajo profesional de decoración le daría el brillo que le falta para calificar exelente
Stayed 1 night in Aug 2020
Response from Equipo Park Suites on Oct 1, 2020
Estimado Sr. Jose, Muchas gracias por su preferencia y sugerencias que las tomaremos en cuenta para nuestra mejora. Un cordial saludo.

8/10 Good

SEBASTIAN

Liked: Cleanliness, property conditions & facilities, room comfort
Lindo hotel y muy amables conserjes
Lindo hotel, muy amables sus empleados! Un poco flojo el desayuno, y está ubicado medio alejado del centro de Barranco. Pero en general la pasamos muy bien, sobretodo por la amabilidad de los empleados!
Stayed 2 nights in Nov 2019
Response from Equipo Park Suites on Nov 25, 2019
Estimado Sr. Sebastián, Muchas gracias por compartir su experiencia y las sugerencias, seguiremos trabajando para mejorar nuestro servicio y hacer de su próxima visita la mejor. Muy atentamente,

10/10 Excellent

Jean louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Park Suites Hotel on May 23, 2018
Estimado Sr. Jean Louis, Muchas gracias su tiempo y calificación. Nos place saber que tuvo una estadía agradable en nuestro hotel y estaremos gustosos de poder recibirlo en una próxima oportunidad. Un cordial saludo,

8/10 Good

Gislaine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2018
Response from Hotel Park Suites on Apr 11, 2018
Estimada Srta. Gislaine, Agradecemos su calificación y tiempo. Nos place saber que su estadía fue grata y esperamos volver a atenderla en un futuro próximo. Saludos cordiales,

8/10 Good

huver

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017
Estimado Sr. Huver, Agradecemos su calificación y tiempo. Nos place saber que su estadia con nosotros haya sido optima, siempre quedando prestos a sus recomendaciones y/o sugerencias. Esperando poder atenderlo en una próxima oportunidad, reciba un cordial saludo. Hotel Park Suites

8/10 Good

huver

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2017
Estimado Sr. Huver, Nos place conocer su opinión y esperamos poder atenderlo en un futuro próximo. Saludos cordiales, Hotel Park Suites

8/10 Good

huver

Liked: Room comfort
Stayed 2 nights in Jul 2017
Estimado Sr. Huver, Agradecemos su calificación y tiempo. Quedaremos gustosos de recibirlo en una próxima oportunidad. Saludos cordiales, Hotel Park Suites

8/10 Good

Liseth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Estimada Liseth; Agradecemos su calificación como su tiempo. Siempre nos place conocer su opinión de nuestros servicios, ya que nos ayuda a mejorar dia a dia. Esperamos poder volver a atenderla en un futuro próximo. Saludos cordiales, Hotel Park Suites

8/10 Good

julio cesar, curitiba, brasil

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel near everything in barranco and miraflo
I liked a lot stay in this hotel, it is near from supermarket, bus stop, beach, cultural and night bars center. Everything you can go in 30 minutes walking I love this hotel, I feel like home
Stayed 3 nights in Sep 2017
Response from Park Suites Hotel on Nov 10, 2017
Dear Julio Cesar, Thank you very much for your comments and time. We are pleased you enjoy your stay in our hotel and hope to have other opportunity to provide our best services again. Cordially,

8/10 Good

huver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2017
Estimado Sr Villena, Agradecemos su calificación así como su preferencia. Esperamos poder atenderlo en una próxima oportunidad. Saludos cordiales, Hotel Park Suites

10/10 Excellent

Platinch, Neuchâtel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
All personal very nice and very good bed. Breakfast full.
Stayed 3 nights in Jul 2017
Response from Park Suites Hotel on Aug 6, 2017
Dear Guest, Thank you very much for your comments. We are pleased your stay with us was nice. We hope to see you again in a next future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ubicado en una zona tranquila y bonita al inicio de Barranco y con un excelente restaurant a la vuelta de la esquina
Response from Hotel Park Suites on Mar 15, 2017
Estimado huésped, Agradecemos muchísimo sus comentarios y nos es grato saber que su estadía en nuestro hotel fue de su agrado. Esperando poder servirle en un futuro próximo, reciba un cordial saludo.

10/10 Excellent

bern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 19, 2016
Estimado Huesped, Agradecemos su puntuacion. Su opinion siempre es importante para nuestra continua mejora. Saludos cordiales

6/10 Okay

Hugo, Santiago de Chile

Disliked: Room comfort
Solo para urgencias
Hotel muy básico a trasmano, fotografías e instalaciones no se condicen con lo observado en el sitio web de Hoteles.com. Muy lejos de las zonas turísticas
Response from General Manager on Dec 19, 2016
Estimado Sr. Hugo, Agradecemos se haya tomado el tiempo de escribirnos. Lamentamos que la estadia no haya sido de su agrado. Sus comentarios son nuestra mejor referencia para trabajar nuestras falencias y mejorar nuestro servicio. Esperando poder reivindicarnos ante su persona en un futuro proximo, reciba un cordial saludo. Hotel Park Suites

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ubicacion desalentadora
Aunque las instalaciones del hotel me parecieron buenas, la persona que esta en la recepción (de edad mayor) en el día me pareció con baja disposición de servicio.No es fácil que los taxistas lleguen y la misma persona no tiene paciencia cuando el taxista llama para obtener referencia.

10/10 Excellent

jhonatan, colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relación calidad precio muy buena
Muy bueno

10/10 Excellent

Sr. Morales, Panamá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy satisfecho con mi estadia
Me gusto la estadia, a pesar que la direccion del hotel no es conocida, pero la verdad no es el unico, este es el segundo hotel que uso en Perú y ninguno de los dos eran conocidos por los taxis, una vez uno esta situado es facil llegar, es super cerca de Miraflores, y la zona es muy tranquila, me gusto y lo recomiendo

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estancia agradable.
Muy comodo con excelente servicio. Poco retirado de Miraflores y fue difiicil para encontrar para las taxistas.
Response from General Manager on Oct 6, 2016
Estimado Michael, Agradecemos le haya agradado su estancia en el hotel. Con respecto a los taxis, ahora contamos con un servicio de remisse el cual solicitamos a disposicion del huesped para que lo espere en la entrada al hotel. Agradecido por su preferencia y consideraciones, reciba un cordial saludo. Park Suites Hotel