Exterior detail
Check availability

Reviews of Hôtel Mercure Lille Centre Vieux Lille

4 out of 5
Hôtel Mercure Lille Centre Vieux Lille
27 Rue des Tours, Lille, Nord

Reviews

8.2

Very good

Rating 10 - Excellent. 223 out of 646 reviews" "
Rating 8 - Good. 299 out of 646 reviews" "
Rating 6 - Okay. 80 out of 646 reviews" "
Rating 4 - Poor. 35 out of 646 reviews" "
Rating 2 - Terrible. 9 out of 646 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Lodewijk

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Le Mercure Lille Centre Vieux-Lille on Feb 2, 2024
Bonjour Lodewijk,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Lille Centre Vieux-Lille.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.N'hésitez pas à nous faire part de ce qui a pu entacher votre séjour afin que nous puissions nous améliorer. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Lodewijk, en l’expression de nos sentiments les meilleurs.Bien cordialement,

10/10 Excellent

Gary R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel . Great staff
Great hotel, great location & great staff … I especially liked Corentin at the front desk who went out of his way to be helpful.
Stayed 2 nights in Nov 2023
Response from Le Mercure Lille Centre Vieux-Lille on Dec 18, 2023
Dear Sir,We are pleased to read that you enjoyed your stay with us. I will share your comments to all our teamp and more especially to Corentin.We hope to welcome you very soon in our hotel.Best regards

6/10 Okay

Wayne

Stayed 2 nights in Jul 2023
Response from Le Mercure Lille Centre Vieux-Lille on Aug 11, 2023
Dear Mr JOHNSON,We thank you for your note concerning your stay with us.Do not hesitate to share what could be improved to improve your experience with us.Best regards,The front office.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice loft room
Stayed with family for one night in a duplex room. Cute. Small but enough space for 4
Stayed 1 night in Jul 2023
Response from Le Mercure Lille Centre Vieux-Lille on Jul 15, 2023
Good afternoon,We thank you for your comment regarding your stay in the hotel Mercure Lille Centre Vieux-Lille.We are delighted to see that you enjoyed your stay with us, and we look forward to welcoming you again.Best regards,The Front Office

2/10 Terrible

nicholas

Stayed 1 night in Aug 2022
Response from Mercure Lille Centre Vieux-Lille on Nov 25, 2022
Bonjour Monsieur, Tout d'abord, nous tenons à vos remercier pour votre note à propos de votre séjour au sein de notre établissement. Nous sommes navrés que quelques points aient altéré votre séjour et nous en prenons compte afin d'améliorer nos services.Chez Mercure, nous souhaitons que nos clients passent un séjour agréable. Nous tâcherons de nous améliorer afin de gagner votre confiance lors de votre prochain séjour. Encore une fois, nous vous remercions pour votre retour qui est précieux afin de nous améliorer.Au plaisir de vous revoir au sein du Mercure Centre Vieux-Lille.Cordialement, La direction

8/10 Good

Franck

Stayed 1 night in Aug 2022
Response from bb on Aug 22, 2022
Bonjour, merci pour cette belle note au plaisir de vous accueillir à nouveau

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from bb on Aug 22, 2022
Cher client merci d'avoir très bien noté notre établissement. au plaisir pour une nouvelle expérience.cordialement

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel in the old city. Close to many restaurants, shops and sightseeing.
Stayed 3 nights in May 2022
Response from Hôtel Mercure Lille Centre Vieux-Lille on Sep 28, 2022
Good afternoon, we thank you for your review and your comment.We look forward to welcoming you soon again in our hotel and stay at your disposal for any further information.Best regards.

6/10 Okay

Anne

Stayed 1 night in Apr 2022
Response from Mercure Lille Centre Vieux-Lille on Oct 10, 2022
Bonjour Madame,Tout d'abord, nous tenons à vos remercier pour votre note à propos de votre séjour au sein de notre établissement.Nous sommes navrés que quelques points aient altéré votre séjour. Chez Mercure, nous souhaitons que nos clients passent un séjour agréable. Nous tâcherons de nous améliorer afin de gagner votre confiance lors d'un éventuel prochain séjour.Encore une fois, nous vous remercions pour votre retour qui est précieux afin de nous améliorer.Au plaisir de vous revoir au sein du Mercure Centre Vieux-Lille.Cordialement,Le service réception.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For frequent travelers, this place is legit
Excellent location. Would stay here again when in Lille. Stairwell could use some cleaning but overall we had an exceptional stay here.
Stayed 2 nights in Feb 2022
Response from Hôtel Mercure Lille Centre Vieux-Lille on Oct 15, 2022
Dear Madam,We thank you for your comment.Be assured that we take good note of your feedback to improve our services.We look forward to welcoming you again in our hotel.Best regards,The front office.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy rooms in city center of Lille
The hotel is in a perfect location in the city center, with good isolation of the windows so there is no noise inside the room, breakfast is having enough choice and coffee is good.
Stayed 1 night in Dec 2021

8/10 Good

Trygve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
Great location, in the middle of the old town, walking distance to everywhere, lovely restaurants round corner - friendly staff. Would stay again!
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff, dated and noisy hotel.
Wonderful kind staff, the hotel is centrally located. Quite dated, simple and basic hotel and very noisy.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the room was good, despite having an unusual layout. The parking garage was convenient. The reception staff were very helpful, particularly Ilham who was fantastic with our kids.
Stayed 2 nights in Aug 2019

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, friendly helpful staff.
Stayed 4 nights in Oct 2019

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value hotel
A really nice hotel near the centre of Lille. Bed was fine and while the bathroom was small, it was quite OK for me. Location was excellent as it was really close to the centre and at the same time not noisy.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and good breakfast.Room was a little small but had all the facilities required. Clean. Would have liked proper cups rather than paper ones.
Stayed 2 nights in Jul 2019

10/10 Excellent

Liesl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

maeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super equipe! j
Stayed 3 nights in Jul 2019

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities
3 days in Lille
Handy underground parking, fair breakfast. Staff very friendly. Room very small and hard to get temperature in room ok for a good night's sleep. Housekeeping not 100%, with no coffee/tea or water left on last day. Paying for the location really, which is great to explore old Lille and the centre of town.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its location between the train station and the old town was great. Convenient and still quiet. The breakfast was good and the wifi worked well.
Stayed 1 night in May 2019

8/10 Good

Neda

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Long weekend in Lille
Situated a 10 minute walk from the centre and 15 minutes from the Eurostar station. surrounded by restaurants of every shape and size with outstanding culinary delights . A lot to see and do in 4 days. Excellent short break at any time of year.
Stayed 4 nights in Mar 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent and breakfast great. No dinner but if you want to eat in (and not out) uber eats works!
Stayed 2 nights in Jan 2019

8/10 Good

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but needs updating
Great location and very helpful staff, the fittings are getting a bit tired though
Stayed 1 night in Jan 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in Lllle
Staff very friendly and a good location. Breakfast very enjoyable and tasty. Only thoughts are main bed in duplex too narrow and unable to get any ice from anywhere. Car park good value and convenient. Overall a good stay .
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Perfect location for exploring Lille. Secure car park (at extra cost). Nice quiet hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located close to the town of Lille with it charming atmosphere. I would definitely stay here again.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Centrally located hotel - perfect for weekend trip
Stayed 1 night in Dec 2018

10/10 Excellent

Sara-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lille Hotel
Great hotel, top facilities and gorgeous breakfast
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet area but very close to great restaurants, bars and shops
Stayed 3 nights in Dec 2018

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel in great location
First time in Lille - short pre-Christmas trip. Hotel was in an excellent location, very close to restaurants and walking distance from the old town and shops yet on a quiet back street. Friendly helpful staff, good breakfast that was continually stocked so nothing ran out. Clean and well maintained and with an underground car park. Stayed in room 205 which we found a bit stuffy. Plus there was a smell of stagnant water from the bathroom - and the shower took ages to drain away (couldn't have consecutive showers as it would have meant standing in dirty water) so the drain needs unblocking. But this was a minor point - would definitely stay there again. Tip - if you're planning to eat out it's worth booking in advance as everywhere was VERY busy!
Stayed 2 nights in Nov 2018

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cramped room but in an excellent location
The room was very cramped and you had to hold the shower nozzle when in use, which was very awkward. The amenities in the room were good - safe, fridge and kettle. The car park was an asset charged at €15 per day. The location was excellent - near the centre of the old town and near several very nice restaurants.
Stayed 2 nights in Oct 2018

10/10 Excellent

Kimli, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - seconds away from all the action, but far enough away to avoid the noise. Beds were very comfortable, lots of room, helpful staff, and good breakfast. Would definitely recommend Lille and this hotel in particular!
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to good restaurants . Also quiet and relaxing.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

So so in Lille
Very hard to find even with GPS. Very small lobby, that was very crowded. Only one elevator working, and still have to carry your bags up about 7 steps to reach it.
Stayed 1 night in Aug 2018