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Reviews

4.0 / 5Very Good
266 reviews

Amenities

  • Free WiFi
  • Free parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Pasteur Institute Museum
    13 min walk
  • Popular Location
    Jean-Baptiste Lebas Square
    13 min walk
  • Restaurant
    La Rumeur
    2 min walk
  • Restaurant
    Didi
    3 min walk
  • Airport
    Lille (LIL-Lesquin)
    8 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Classic Room, 1 Single Bed, Non Smoking

    Room Amenities

    • Sleeps 1
    More details
  • Comfort Room, 1 Queen Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Classic Room, 1 Double Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Comfort Room, Multiple Beds, Non Smoking

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details
  • Standard Room, 1 Double Bed, Non Smoking

    Room Amenities

    • Sleeps 2
    More details

About this area

Lille

Located in Lille, Best Western Urban Hotel & Spa is in the city centre and near a metro station. Zenith Arena Concert Hall and Lille Natural History Museum are cultural highlights, and some of the area's attractions include Zoo Lille and Koezio. Looking to enjoy an event or a game while in town? See what's happening at Pierre Mauroy Stadium or Lille Metropole Stadium. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Pasteur Institute Museum - 13 min walk
  • Jean-Baptiste Lebas Square - 13 min walk
  • Lille Grand Palais - 13 min walk
  • Zénith of Lille - 13 min walk
  • Porte de Paris - 15 min walk

Getting around

  • Lille-Porte-de-Douai Station - 2 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 8 min drive

Restaurants

  • Urban Hotel — 1 min walk
  • ROCOCO BAR & RESTO — 1 min walk
  • La Rumeur - 2 min walk
  • Didi - 3 min walk
  • CROUS - 3 min walk

About this property

Best Western Urban Hotel & Spa

Baroque Lille hotel in Vauban - Wazemmes, near Casino Barriere Lille
Along with a restaurant, this smoke-free hotel has a sauna and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and free newspapers are on-site. All 40 soundproofed rooms feature free WiFi and espresso makers. Flat-screen TVs come with satellite channels, and other amenities that guests will find include free bottled water and hairdryers.
Best Western Urban Hotel & Spa offers 40 forms of air-conditioned accommodation with espresso makers and complimentary bottles of water. 80-cm Flat-screen televisions come with premium satellite channels.
This Lille hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Limited parking spaces

Food and drink

Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–noon on weekends: EUR 11 for adults and EUR 6 for children
1 restaurant
Coffee/tea in a common area

Things to do

Sauna
Steam room

Family friendly

Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff

Languages spoken

English
French
Polish
Russian

Outdoors

Terrace

Spa

Indoor public bath (no mineral springs)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Braille signage

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Heating
Rollaway/extra beds (surcharge)

Bathroom

Hairdryer

Entertainment

80-cm flat-screen TV
premium channels
satellite channels

Food and drink

Espresso maker
Free bottled water

More

Phone
Soundproofing

Policies

Check-in

Check-in between 2 PM - 1:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Pets

  • Pets are allowed for an extra charge of EUR 10 per pet, per night.
  • 1 per room (up to 44 lb/20 kg)
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 10.0 per night.

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 11 for adults and EUR 6 for children (approximately)
  • Pet fee: EUR 10 per pet, per night
  • Late check-out fee: EUR 25 (subject to availability)
  • Rollaway bed fee: EUR 10.0 per night
  • Facilities fee: EUR 18 per person and includes use of:

  • – Sauna
    – Spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must contact this hotel in advance to reserve a crib (infant bed) or onsite parking. Please contact the property using the information on the reservation confirmation received after booking.

We should mention

Only registered guests are allowed in the guest rooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Hôtel Grand Palais Lille
  • Hôtel Grand Palais
  • Grand Palais Lille
  • Urban Hotel Lille
  • Best Western Urban Hotel Lille
  • Best Western Urban Hotel
  • Best Western Urban Lille
  • Best Western Urban
  • Hôtel Spa Grand Palais
  • Best Western Hôtel Spa Grand Palais
4.0

Very Good

5 - Excellent
86
4 - Good
126
3 - Okay
38
2 - Mediocre
13
1 - Poor
3
4.2
Cleanliness
4.3
Service and Staff
3.8
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel in a good location, great for the money ;)

Stayed 1 night in Dec. 2019

1/5

  • Liked: Staff & service
  • Disliked: Property conditions & facilities

No hot water in our bedroom, room very dark, no compensation offered in lieu. Receptionist brought us bathrobes and slippers to shower iin another room. The heating in this bathroom didn't work. Shower controls very flimsy. Obviously a maintenance problem. The staff was kind but not big on initiative. Positive point is the secure car park and good breakfast, lovely lady in breakfast room.

Stayed 1 night in Nov. 2019

3/5

  • Liked: Staff & service

Stayed 1 night in Sep. 2019

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness, property conditions & facilities

First room we got on the first floor had a nasty smelling bathroom (like sewage) so we requested a new room. The new bathroom smelled ok but had footprints, hair and water stains on the floor. The bed was ok for one night. Cigarette smoke from the outdoor area below us wafted into the room from the window TIL about 2am. I was afraid to use the air conditioner because of all the mould growing around it on the outside edges. Breakfast buffet was quite limited but will get you going for the day.

Stayed 1 night in Sep. 2019

3/5

  • Liked: Cleanliness, staff & service

Picture better than reality

The room was very very small. There was no on site car parking as mentioned( the reason I chose hotel) Break fast at best average

Stayed 1 night in Aug. 2019

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