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Reviews of Vincci Puertochico

4 out of 5
Vincci Puertochico
Calle de Castelar, 25, Santander, Cantabria

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 403 reviews" "
Rating 8 - Good. 141 out of 403 reviews" "
Rating 6 - Okay. 42 out of 403 reviews" "
Rating 4 - Poor. 14 out of 403 reviews" "
Rating 2 - Terrible. 6 out of 403 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Santo Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Annwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time we have stayed here. It’s perfectly located for enjoying Santander. Rooms are nicely decorated and clean. Staff are always super helpful. We are in love with Santander so I have no doubt we will stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff!!
Stayed 2 nights in Nov 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why I would not stay here again
I am not sure where this hotel got 4 stars it really is a 3 star at the most reminded me of my working days and using Holiday inn's around the country Room was quite small and two very uncomfortable chairs to sit on, the breakfast was ok we did give it a miss on a couple of mornings, frankfurters and congealed egg was not nice to see, coffee was no better The staff were nice so give them credit there.
Stayed 7 nights in Oct 2023

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly, efficient staff and great location.
Stayed 1 night in Oct 2023

10/10 Excellent

Annwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in other Vincci hotels and this was just as good as the others. Love the decor of the rooms and hotel. Hotel staff were nice and helpful. Seaview rooms are worth it. Perfectly located for amazing food, scenery. We only spent a night here but will definitely stay here when we return.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view!!! And window opens out to harbor.
Stayed 1 night in Aug 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Jul 2023

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was very nice, excellent location and the room was superb. The staff was extremely helpful and with great customer service and attention.
Stayed 3 nights in Jul 2023

10/10 Excellent

Chris

Stayed 1 night in Jul 2023

4/10 Poor

javier

Stayed 1 night in Jun 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
Beautiful Town. Nice place. Great condition and low price. I great place to retire in. Food was great, weather was good and air is fresh.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Great location with stunning views of the harbour
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIncci Hotel
Not a good experience. The room has no AC as advertised. The bathroom ceiling has a hole, and when I asked for fixing, the maintenance guys never showed up.
Stayed 2 nights in Dec 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was rather small but had a very comfortable queen-size bed and great pillows. We paid extra at check-in since we did not realize that the room we reserved looked out into a tiny interior courtyard. With the extra funds, our room had a beautiful view of the marina and bay. The bathroom had a rain shower which was great. It was well-equipped and provided all the essential amenities. Customer service was top-notch and the location was central to everything. We would recommend this hotel to anyone visiting the beautiful city of Santander.
Stayed 4 nights in Nov 2022

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the waterfront in Santander
Lovely hotel right on the waterfront overlooking the harbour - we were on the top floor looking away from the water with a little balcony which was an added bonus. The room was light and airy and spacious - we tried room service one night and were very impressed. The hotel is in a great location - take the ferry over to Somo if you get the chance - fantastic beaches.Hotel staff were very welcoming - would highly recommend this hotel.
Stayed 4 nights in Sep 2022

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2022

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in a great location.
We had a pleasant stay at the hotel, the staff were friendly and very helpful when checking in, they gave us a map of the area and highlighted the places we wanted to visit. There was a problem with the air-con during our visit, which meant we spent an uncomfortable night with little sleep, however when mentioning this, they re-imbursed us the cost of breakfast for the inconvenience. Overall a lovely hotel, very clean with a great shower and very close to the eating spots with lovely views over the harbour.
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 18, 2022
Dear Mr. Leigh, First of all, I would like to thank you, on behalf of the Hotel Vincci Puertochico team, for having chosen us to spend your stay in Santander. We would also like to thank you for your review at expedia.com. Your comments are very important for us, so that we can continue to improve constantly. However, we are very sorry that your experience was not entirely satisfactory because of the problem with the air conditioning, that could not be solved during your stay, due to not being able to get the broken piece. In any case, we are glad to hear that, despite this, you had a pleasant stay with us. We remain at your disposal for anything you need, and would be delighted to welcome you again in our Vincci Puertochico. Best regards, Miguel J Hernández General Manager Hotel Vincci Puertochico

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Well located in from of Marina. Very clean. Breakfast was very good in quality and variety for 15 euros. Room service available but limited. Very good. I recommend it
Stayed 2 nights in Jun 2022

10/10 Excellent

Chris

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++++ and will be back!
Don't understand why there are some bad comments. Highly recommend. Superb and friendly service. Parked in front of the hotel, speedy checked in. And then the concierge instructed us where the parking lot is, very convenient. Clean room. Great sea view of Santander. Very happy and will come back
Stayed 1 night in May 2022

6/10 Okay

Patrizia

Stayed 2 nights in May 2022

10/10 Excellent

J Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Ivelisse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Cozy
Would definitely stay again!
Stayed 3 nights in Jun 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stop over waiting for ferry
Fab hotel, bit disappointed no window in the room, would have been nice to have tea/coffee tray in the room Santander fab city, well worth visiting
Stayed 1 night in Sep 2020

8/10 Good

Gareth Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced city hotel
Arriving by car on the busy road outside the hotel it is not obvious that there is a parking space just in front of the hotel where you can drop off bags. The hotel is fine and good value. My only slight complaint was that there is just one lift, so there was sometimes a wait, especially because of Covid restrictions on numbers in the lift at the same time.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel in a great location. The room is well equipped, the bed comfortable.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Beautiful room with a view of the harbor, excellent location
Stayed 1 night in Mar 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Small room, internet connection was not good.
Stayed 1 night in Oct 2019

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Saara, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing decor, delicious home cooked breakfast and great location!
Stayed 1 night in Oct 2019

8/10 Good

Jamina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, super clean and new feeling, great double glazing and a good breakfast with a very nice waiter :)
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Clean modern room Friendly staff
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Small and very efficiently run hotel friendly staff room very comfy with good bathroom and shower. Breakfast continental ish but more than adequate. Definitely return.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

ERKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique jotel
High quality new hotel, friendly service!
Stayed 1 night in Aug 2019

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santander in Vincci
The hotel is very well located. Although hotel and rooms are small, rooms are very comfortable and breakfast is very good. The people working there were very friendly. There’s a parking lot just outside the hotel and nice restaurants and shops along the street.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was delightful and very accommodating and very helpful
Stayed 6 nights in Dec 2018

10/10 Excellent

S Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Marianne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
If I had paid full price I would have been very upset as the hotel is rather “tired”. Bathroom needs updating. 15 euro for a basic bad breakfast was outrageous.
Stayed 1 night in Sep 2018

10/10 Excellent

Carmen, Puerto Rico

Liked: Staff & service, property conditions & facilities, room comfort
Loved the location, the staff, the room!!! Is very close to the restaurants and stores!
Stayed 1 night in Aug 2018

10/10 Excellent

juan, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Great boutique hotel
The staff was unbelievably helpful. Nice location. Room a little small. Overall would recommend it. Great experience
Stayed 2 nights in Jun 2018

10/10 Excellent

Chris, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel, pleasant stay.
We arrived by car and accidentally found the right parking garage and emerged within eight meters of the hotel door. We paid for an upgrade to a room with a view of the bay and were not sorry. It was very pretty. The hotel was clean, quiet, and located within walking distance of many of Santander’s sights. Dozens and dozens of restaurants within easy walking distance. The Muelle museum is a nice walk along the waterfront. Overall very pleasant stay, and I will stay there again if I get the chance.
Stayed 1 night in Jun 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful, clean, quite and in great location
Stayed 3 nights in May 2018