Standard Room

Reviews of Abba Santander Hotel

3 out of 5
Abba Santander Hotel
Calle Calderón de la Barca, 3, Santander, Cantabria

Reviews

8.4

Very good

Rating 10 - Excellent. 56 out of 144 reviews" "
Rating 8 - Good. 63 out of 144 reviews" "
Rating 6 - Okay. 22 out of 144 reviews" "
Rating 4 - Poor. 1 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 10/11 and 16/17 March while visiting San Sebastian and Bilbao as flew into and out of Santander airport. Got bus outside airport to bus station. €3.20.Hotel is next to bus station. Hotel let me have late check out (6 p.m.) as i'd a late flight - extra €30 euro. Bargain. After trapsing around SS and Bilbao for 5 days it was great to find Lush yesterday and have a bath in the hotel as very foot sore and weary. Its Sunday and Santander is closed!! Bars open so thats ok. If you are flying into Santander and need a bed for the night I highly recommend this comfortable convenient Hotel..
Stayed 1 night in Mar 2024
Response from Fernando San Miguel, General Manager on Mar 18, 2024
Dear Aileen,Thank you for positively reviewing your stay.We're thrilled to hear that our hotel's location next to the bus station added convenience to your travels and that our option for a late check-out at a reasonable fee provided you with the comfort you needed before your flight. It's also delightful to know that after exploring San Sebastian and Bilbao, our facilities offered you the perfect respite for a relaxing bath. We pride ourselves on our clean, well-maintained hotel and are glad to see this reflected in your 100% satisfaction with the room cleanliness and condition. However, it seems that our city's Sunday schedule was a bit of a surprise. While some shops may close, we hope the proximity to open bars and the bayfront provided some enjoyment.It would be our pleasure to have you return on another occasion. Very best wishes,Fernando San Miguel, General Manager

8/10 Good

James, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Estimado James,Muchas gracias por su positiva valoración.Su apreciación nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones, apreciamos que nos eligiera.Le enviamos un saludo muy cordial, esperando su pronto regreso.

10/10 Excellent

Nela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fernando San Miguel, General Manager on Dec 26, 2023
Dear Nela,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again soon.Best wishes,Fernando San Miguel, General Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The hotel is in a good location for bus and train services. They really need to pull up the carpet as this makes the room feel very dirty and dusty.
Stayed 3 nights in Oct 2023
Response from Fernando San Miguel, General Manager on Nov 2, 2023
Dear Guest,We appreciate your feedback.We are glad to hear that you appreciated our convenient location near bus and train services. Our hotel is indeed situated in the heart of Santander, making it an ideal base for exploring the city.We understand your concern regarding the carpet in the room. Please know that we take cleanliness very seriously and our carpets are cleaned regularly by specialized companies. However, we are considering replacing the carpets in the future to further enhance our guests' experience. We apologize for any inconvenience this may have caused during your stay.We hope that we have the opportunity to see you again soon. Kind regards,Fernando San Miguel, General Manager

10/10 Excellent

Jaci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for ferry terminal
We stayed one night with our dog before taking the ferry back to the UK. It is very convenient for the ferry terminal. Lots of restaurants near by.
Stayed 1 night in Oct 2023
Response from Fernando San Miguel, General Manager on Oct 23, 2023
Dear Jaci,Thank you for such a positive review.We are glad to hear that you found our location convenient for the ferry terminal and appreciated the variety of nearby restaurants. It's always a pleasure to provide a comfortable stay for our guests and their pets, and we're happy that you and your dog enjoyed your time with us.We apologize if there was any inconvenience during your stay, and we appreciate your understanding. Your feedback is valuable to us, and we will continue to work on improving our services to ensure a better experience for our future guests.Wishing you all the best and looking forward to your next visit,Fernando San Miguel, General Manager

10/10 Excellent

Clare, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly placed for everything we wanted to do.
Stayed 3 nights in Sep 2023
Response from Fernando San Miguel, General Manager on Sep 29, 2023
Dear Clare, Thank you so much for these kind comments about your stay.We are delighted to hear that our location was perfect for your needs and that you found our service to be excellent. It's great to know that you appreciated the cleanliness of the room and the amenities provided.We would like to thank you once again for your kind words and hope to have the opportunity to welcome you back in the future.We look forward to the pleasure of welcoming you back. Many thanks again,Fernando San Miguel, General Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The room was comfortable and clean. All of the staff were friendly and very helpful. The breakfast was lovely lots to chose from. Would definitely stay again.
Stayed 2 nights in Jul 2023
Response from Fernando San Miguel, General Manager on Aug 1, 2023
Dear Susan,Thank you for sharing your opinion of your stay with us.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to welcoming you back on a future visit.Kind regards,Fernando San Miguel, General Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Excellent location and service, but the hotel needs renovations, the carpet smells bad and looks very old. Closed to everything.
Stayed 2 nights in Jun 2023
Response from Fernando San Miguel, General Manager on Jun 5, 2023
Dear Sheila, Thank you for providing us with your feedback about your recent stay.We are delighted that you enjoyed our prime location. While we appreciate your mention of our high standards, we regret that your room was not entirely to your satisfaction. Please rest assured that your comments have been taken into consideration for future improvements.We hope to welcome you back. Best wishes,Fernando San Miguel, General Manager

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Fernando San Miguel, General Manager on May 11, 2023
Dear Niall,Thank you for this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon, Kind regards,Fernando San Miguel, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem of an hotel.
An absolute gem of an hotel. Very well situated in city centre with lots of bars and restaurants around in very close proximity. Please note, there is no bar in this hotel even though Hotels.com say that there on the hotel information but there isn't and there never has been so don't know where hotels.com get there info from. Hotel was very clean, room was very clean, bed very comfortable, excellent bathroom. Staff were excellent and very friendly and helpful at all times. Couldn't fault this hotel at all. We caught the bus from airport to city centre and hotel is right next to bus station, very close to port for ferry's and very close to train station. Bus runs every 40 minutes. Also caught bus back to airport, only a 10 minute ride. Definitely recommend hotel abba santander and if i ever go back to santander that is where I'll stay.
Stayed 4 nights in Mar 2023
Response from Fernando San Miguel, General Manager on Mar 20, 2023
Dear Susan, Thank you for providing us with your feedback about your recent stay.We are pleased that you enjoyed your stay; we work hard to deliver an exceptional guest experience and your positive feedback acts as motivation for our team members to continue providing excellent service. We will make sure that Carlos and our reception team get the recognition they deserve. We greatly appreciate knowing that you support our efforts to be more environmentally aware.Fernando San Miguel, General Manager

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, comfortable bed. Lovely fragrance in corridors. Warm and welcoming.
Stayed 1 night in Dec 2022
Response from Fernando San Miguel, General Manager on Jan 2, 2023
Dear Yvette,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service.We can't wait to see you on your next visit!Kind regards,Fernando San Miguel, General Manager

10/10 Excellent

Christopher

Stayed 1 night in Oct 2022
Response from Fernando San Miguel, General Manager on Oct 7, 2022
Dear Christopher,We acknowledge with thanks your high rating about your recent stay.We are glad we were able to meet all your requirementsAgain, thank you very much.We hope to have the pleasure of seeing you again in the future. Kind regards,Fernando San Miguel, General Manager

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel will stay again.
Loved this hotel! Santander is a beautiful city. Was very busy while we were there as festival at the weekend. Loved this hotel in great location just outside the old town and right next to the bus station where airport bus drops off. Our room was on 3rd floor and had big windows and lottle balcony but with windows closed no noise from traffic or street Room was very spacious ans modern with free bottled water and coffee machine as well as kettle and fridge.
View from the hotel balcony
Fab beach
Stayed 3 nights in Jul 2022
Response from Fernando San Miguel, General Manager on Aug 14, 2022
Dear Jacqui, Thank you for your positive feedback. It is a delight to know that you had such a wonderful stay with us. We especially appreciate your mention of our team who work hard to ensure that we deliver the best service and always meet your expectations. It's a real boost for us to receive positive reviews and inspires us to continue with our efforts. We look forward to welcoming you back on a future occasion. Best wishes, Fernando San Miguel, General Manager

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Fernando San Miguel, General Manager on Aug 13, 2022
Dear Gene, Thanks for this top rating. We are glad your stay was perfect. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, Fernando San Miguel, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is quite small but clean with good price.
Good location in the city centre and very convenient if you take the ferry.
Stayed 1 night in Jul 2022
Response from Fernando San Miguel, General Manager on Jul 24, 2022
Dear Guest, Thank you so much for your review. We are pleased that we were able to meet your expectations with our high standards and ideal location. We do have varying categories of rooms with different sizes and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit. It would be a pleasure to have you return. Best wishes, Fernando San Miguel, General Manager

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right next to the ferry terminal. We asked the staff for some information about the ferry (namely where do foot passengers go for the Portsmouth ferry) and they had no idea. They gave us the wrong information. They have probably been asked this a hundred times. For goodness sakes, have a bit of curiousity and find out what the situation is! Foot passengers can enter at the ferry terminal across the street they DO NOT have to walk 1km down the orad and then back 1km behind the fence. Otherwise the hotel was fine.
Stayed 1 night in May 2022
Response from Fernando San Miguel, General Manager on Jun 12, 2022
Dear Richard, Thank you for taking the time to review your stay with us. While we are pleased your overall stay met your expectations, we are very sorry that you felt the level of service delivered was not that expected, rest assured that this critical feedback will be addressed with our team. We hope to welcome you back. Best wishes, Fernando San Miguel, General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Excellent location room ideal
Stayed 1 night in Jan 2022
Response from Fernando San Miguel, General Manager on Jan 20, 2022
Dear Ian, Thank you for taking the time to review your stay. We are delighted that you and your four-legged family member had an enjoyable stay and that our location met your needs. We would love to have you return in the future. All the best, Fernando San Miguel, General Manager

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool smart 3 star , vnear Ferry passenger terminal
I booked at short notice as I had a ferry to catch the next morning… It’s a smart hotel in the centre 10 mins walk from the ferry passenger terminal Clean and smart , large older character building outside.. reception ‘bar area ‘ has stained glass & Edwardian type fittings …closed / shut due to current conditions.. but modern touch seating ..by desk The afternoon receptionist was a bit business like with booking in .. the checkout reception person was friendlier Room 3rd floor lovely with small balcony, nice bathroom , bed , carpet Would stay again
Ground floor bar area
Outside
Room
Art centre 10 minutes walk from hotel
Stayed 1 night in Sep 2021
Response from Fernando San Miguel, General Manager on Sep 29, 2021
Dear Charles, We are grateful to you for leaving us your review. It is wonderful to hear that you found our location was ideal and that you had an enjoyable and comfortable stay. We look forward to your next visit with pleasure.. Best wishes, Fernando San Miguel, General Manager

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Fernando San Miguel, General Manager on Sep 20, 2021
Dear Paula, Thanks for sending us your rating. We regret that not everything was to your satisfaction. We would appreciate a private message with more details. We look forward to welcoming you again. Best regards, Fernando San Miguel, General Manager

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient, next to ferry and bus and rail stations. Also near cafes and restaurants. Seemed expensive compared with last time we stayed. Small room.
Stayed 2 nights in Sep 2021
Response from Fernando San Miguel, General Manager on Sep 11, 2021
Dear Madeleine, Thank you for your feedback following your recent stay. We're glad to know that our convenient location and proximity to public transport were ideal for your needs. We do have rooms of differing sizes, and we would be very happy to find you one better suited to your requirements for your next visit. We all hope to welcome you again. Best wishes, Fernando San Miguel, General Manager

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Santander
Central, but I arrived late at night, and the hotel sign was off. It was hard to find
Stayed 1 night in Oct 2020
Response from Fernando San Miguel, General Manager on Oct 19, 2020
Dear Guest, We thank you for taking the time to share your feedback. It's a pleasure to know you appreciated our convenient location but regret you had some difficulty finding us. Our team are just a phone call away to assist with any directions you may have needed. We hope to have the pleasure of welcoming you again. Kind regards, Fernando San Miguel, General Manager

6/10 Okay

Robert

We haven't been yet!
We haven't been yet!
Stayed 1 night in Aug 2020
Response from Fernando San Miguel, General Manager on Aug 30, 2020
Dear Robert, We hope to see you very soon! Best wishes and take care, Fernando San Miguel, General Manager

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Very nice room, friendly staff. Clean, comfortable and has kettle and beverages, most unusual in Spain. Near ferry port, railway station, bus station and shops and restaurants.
Stayed 1 night in Jan 2020
Response from Fernando San Miguel, General Manager on Jan 31, 2020
Dear Madeleine, Thank you for such an amazing rating. We are proud of the high level of personal service we offer and it is very rewarding to receive your positive review regarding your accommodation and the excellent service that you received from our team members. We are delighted that you appreciated the tea and coffee making facilities, which we have provided for the extra comfort of our guests. We look forward to welcoming you back! Best wishes, Fernando San Miguel, General Manager

6/10 Okay

Cesar

Disliked: Property conditions & facilities
n need of an update ASAP!
The hotel looks and feels dated. Yes, it has comfortable beds and a convenient location, but the place has definitely seen better days and one cannot escape the feeling that the carpets and furniture are not very clean.
Stayed 1 night in Oct 2019
Response from Fernando San Miguel, General Manager on Oct 28, 2019
Dear Cesar, Thank you for leaving this review of your recent stay. While we are pleased that our location and comfortable beds met your expectations, we regret that your stay didn't entirely meet your expectations. We assure you that our hotel holds hygiene in high regards and our rooms are thoroughly inspected before every visit. Rest assured that we have transferred your comments to the relevant department so that these matters may be looked into. We do hope that you will return for a more pleasant experience on a future occasion. Kind regards, Fernando San Miguel, General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay.
A very positive stay with very friendly, welcoming and helpful staff. The only negative was that the bed was rather firm.
Stayed 1 night in Oct 2019
Response from Fernando San Miguel, General Manager on Oct 29, 2019
Dear John, Thank you for this feedback following your recent stay. Our dedicated team members always aim to give the best experience to our every guest, so your positive comments are much appreciated. However, it is regrettable that you found your bed to be on the firm side, we do try to ensure that we satisfy all our guests but understand that due to personal preferences this is not always possible. Please don't hesitate nevertheless, to let us know of any issues so that we can try to find an adequate solution for you. We look forward to welcoming you back in the future. Kind regards, Fernando San Miguel, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Hotel in the center of the city. Would def use it again
Stayed 1 night in Sep 2019
Response from Fernando San Miguel, General Manager on Oct 10, 2019
Dear Guest, Thanks for taking the time to review your visit to Abba Santander. We are very glad to read that you enjoyed your time here so much that you would like to come back in the future. We look forward to welcoming you back! Best wishes, Fernando San Miguel, General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, helpful staff, good breakfast, clean rooms
Stayed 1 night in Aug 2019
Response from Fernando San Miguel, General Manager on Aug 27, 2019
Dear Guest, Thank you for your kind review. We are pleased that you enjoyed so much about our hotel; we would be very pleased to welcome you back in the future! We look forward to seeing you again. Kind regards, Fernando San Miguel, General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Fernando San Miguel, General Manager on Aug 23, 2019
Dear Guest, Thanks for your rating of our hotel. We are sorry we fell short in meeting your expectations. We would welcome your suggestions on how we could improve your experience. We look forward to welcoming you again. Best regards, Fernando San Miguel, General Manager

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Location is great.
Stayed 1 night in Jul 2019
Response from Fernando San Miguel, General Manager on Jul 26, 2019
Dear Rafael, Thank you for your kind review. Your kind words about our team members are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. It is also nice to know that you enjoyed our ideal location in the heart of Santander and we are pleased to know that overall, your stay with us was satisfactory. We hope that you will return for another memorable experience. Kind regards, Fernando San Miguel, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Free nespresso machine at lobby bar. Good rooms. Shampoo was not so good
Stayed 3 nights in Jul 2019
Response from Fernando San Miguel, General Manager on Jul 26, 2019
Dear Guest, Thank you for taking the time to review your visit to our hotel. We are pleased that you were satisfied with your room. However we noted your remarks regards to our shampoo. We hope to welcome you back in the future. Kind regards, Fernando San Miguel, General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abba Santander Hotel
I stayed in this hotel for one night, check in was smooth and the room was fine. The staff were helpful and polite. The sea is nearby and there are several restaurants nearby. There is a convenience store nearby. There is no bar, but you can buy drinks from a vending machine. My room had a bath which was good. The best thing about this hotel is its location. The bus station is a few minutes walk away.
Stayed 1 night in Mar 2019
Response from Fernando San Miguel, General Manager on Apr 4, 2019
Dear John, Thank you for your valuable review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are glad our central location was ideal for you. We hope to welcome you back in the future. Kind Regards Fernando San Miguel, General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Abba Hotel, a lovely spotlessly clean room as is the whole hotel. The staff were lovely as was the breakfast, we would definitely recommend
Stayed 1 night in Oct 2018
Response from Nacho on Oct 30, 2018
Dear John, thanks for your review, nice to know that you enjoyed the stay with us. Waiting to see you again in the future, all the best. Nacho

8/10 Good

M.B., U.K.

Liked: Cleanliness, staff & service
Convenient for Ferry terminal and bus station
Functional hotel for overnight stay and transfer to Ferry as a foot passenger. Staff were efficient and helpful.
Stayed 1 night in Sep 2018
Response from Nacho on Oct 1, 2018
Dear M.B. thanks for your review of the hotel, nice to know that you enjoyed the stay with us, waiting to see you again in the future, all the best. Nacho

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasent.great location . parking difficult in area. did not try breakfast.good restaurants nearby also lshops.
Stayed 3 nights in Sep 2018
Response from Nacho on Sep 25, 2018
Dear John , thanks for Your review of our hotel, nice to know that you had enjoyed the stay with us. all the Best Nacho

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for bus station
Very convenient for bus station and centre. Comfortable. Very helpful staff. Poor wifi.
Stayed 2 nights in Oct 2017
Dear Allan thanks for your review of our hotel, its a pleasure to know that you had enjoy the stay with us, we will update the wifi system and look if there is any problem with the signal. all the best. Nacho

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 3-star hotel
We stayed here just one night but found the room very clean and comfortable. The staff was very helpful with parking right outside the building. Location is a short walk to the Botin Centre, the train and bus station, and to city center shopping and restaurants.
Stayed 1 night in Aug 2017
Response from Nacho on Aug 12, 2017
Dear Henry thanks for your review of the hotel, hope you enjoy the stay with us, waiting to see you again with us. all the best

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABBA Santander
Big room and great decoration
Stayed 1 night in Jul 2017
Dear Martin, Thanks for your review of our hotel. All the best, Nacho

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Hotel is very convenient for public transport. Room was fine, shower a bit feeble, but acceptable. No English language TV but that's not much of a loss. Lift is fast and as there are only 8 rooms per floor you don't often have to wait long. Free wifi was good but had to be selected in settings each time. Great value breakfast in bar across the street in la Barucca
Response from Nacho on Oct 1, 2018
dear John, thanks for your review, waiting to see you ones more in the hotel all the best, Nacho

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog Friendly, Very Good Hotel
Only stayed the one night so did not really use any of the facilities available, including meals, so could not comment on those. However, the room was of a good size with a large bed. The room we stayed in on the fourth floor was clean and quiet. Reception staff polite, friendly and helpful. The hotel is dog friendly. Finally, a later than usual check-out (12pm) was also very handy.
Response from Nacho on Oct 1, 2018
Dear Guest. Thanks for your review of the hotel. All the best Nacho

8/10 Good

Bern, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find
Location is great for a few nights if coming from the airport and taking bus into the centre of Santander....the Abba Hotel is very close to the bus station and you pass it on the bus just before the bus stop. Nearby (turn left from the hotel) there are a number of bars and cafes and a short walk further and to the left there are a lot more. Handy if you come in late in the evening as we did. There is also a supermarket more or less opposite the hotel. Hotel reception lady was really helpful and gave us a map and directions to nearby places. Room itself was fine and having tea and coffee making facilities was an added bonus (haven't come across this much in other hotels in Spain). Our room had a small balcony that you could stand on but not sit but sufficient for our purposes. We didn't have breakfast as there were a lot of bars to choose from that did basic breakfasts at a good price. There was some building work going on next door to the hotel when we arrived and not sure how long this will go on for. It stopped about 4.30pm and didn't really worry us too much as we were out most of the day. The traffic noise was acceptable but to be considered if you want a quiet beachside holiday which this is not really the area for, more city location.
Response from Nacho on Oct 1, 2018
Dear Bern, thanks for your complete review of the hotel, nice to know that you enjoyed the stay with us. all the best Nacho

8/10 Good

Mark, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, decent, friendly hotel.
Very friendly and informative chap on reception (with very good English). He and the location were excellent, otherwise the hotel does a decent job as one would hope.
Response from santander@abbahoteles.com on Sep 23, 2016
Dear Mark thanks for your review. we tried everyday to do our best for our guest all the best Nacho

6/10 Okay

Martin, Uk

Liked: Cleanliness, staff & service, room comfort
By the ferry
Motorbikes were left in street outside parking was available for cars but at extra cost. Thought the hotel was overpriced.
Response from General Manager on Sep 23, 2016
Dear Martin thanks for your review, the places outside of the hotel door, are our parking thats we we charged an extra. due to the Price its normal Price due to Santander peak season. all the best Nacho

8/10 Good

Donald, McMinnville, Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Santander.
Took ferry from GB; walked to hotel. In the morning walked across street and took a bus to Bilbao.
Response from General Manager on Sep 23, 2016
Dear Donald thanks for your review all the best Nacho

8/10 Good

Shawn, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Great location and comfortable stay
Visited here for a two night stay. Overall had a reasonably good stay - room was comfortable and large. Location was good - walking distance to everything. WiFi was reasonably okay - stable with an average speed. Staff were also very friendly and accommodating. There was quite a bit of hair from the cleaner though in the bathroom and the floor. Overall a good place nonetheless, one I would recommend for a short stay.
Response from General Manager on Sep 23, 2016
Dear Shawn thanks for your review, We are sorry for the inconveniences you have in our hotel, after all we hope you enjoyed the stay with us. all the best Nacho

10/10 Excellent

Jim, Dumbaton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre hotel
Stayed in hotel for 7 nights had a great time would have no problem recommending hotel.
Response from Nacho on Sep 23, 2016
Dear Jim thanks for your review, unfortunately the bar was closed few years ago, you have plenty of them in the same Street. Hope you enjoyed the stay with us. all the best

10/10 Excellent

Sally, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
The Abba is well situated near both the bus and train stations. The room was a good size, bed very comfortable, quiet efficient airconditioning, and no audible traffic noise, which meant I had a truly restful night.The tea and coffee making facilities and fridge were an added bonus. Staff friendly and helpful.
Response from General Manager on Sep 23, 2016
Dear Sally thanks for your review, hope that you enjoy the stay with us thanks ones again, all the best Nacho Glez

8/10 Good

william, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abba
one way system hard to negotiate...breakfast expensive but good hotel and staff, close to all amenities
Response from General Manager on Sep 23, 2016
Dear William thanks for your review of our hotel and staff waiting to see you again. all the best. Nacho

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the bus station and port
Lovely hotel with friendly staff. Across from the bus station which is ideal if getting a bus from the airport (10 minute journey). Close to the port and restaurants and cafes.
Response from Nacho on Sep 23, 2016
Dear Louise thanks for the review of the hotel and the staff, hope you enjoyed the stay in the hotel. waiting to see you again with . Nacho

10/10 Excellent

nelly, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,close to Ferry and Shops
Nothing was too much trouble. The reception staff helped us with secure parking for our motorbikes and storage of our luggage before heading to the Ferry the next day. Rooms were extremely comfortable,complete with safe.
Response from Nacho on Sep 23, 2016
Dear Nelly thanks for your review of our hotel, waiting to see you again with us. All the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nacho on Oct 1, 2018
thanks