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Reviews of Holiday Inn Express Hotel & Suites Lexington NW-The Vineyard, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lexington NW-The Vineyard, an IHG Hotel
351 Vineyards Crossing, Lexington, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 255 out of 431 reviews" "
Rating 8 - Good. 95 out of 431 reviews" "
Rating 6 - Okay. 46 out of 431 reviews" "
Rating 4 - Poor. 17 out of 431 reviews" "
Rating 2 - Terrible. 18 out of 431 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door to Childress Vineyards. Staff was great. Was able to check in early.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Would stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room overlooks a beautiful vineyard!
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always stay here when visiting the Winston Salem area. It is beautiful, clean, quiet, and the bed is especially comfortable. It is obviously a very popular place to stay as if you don't make reservations in advance, you may not get a room at all. It is currently March and I am thinking about making my Christmas reservations now.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Giny, Clemmons

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room we stayed in! Balcony was cool... best view!!! There was an issue with cold coming thru the balcony door but either than that the room was spacious and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 2 nights in Feb 2024

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast food had mold and even purchased food that was old.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visifo3family in the area. It is a quiet place to stay. No crowd at all. Breakfast was good.
Stayed 1 night in Jan 2024

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pool Out Of Order
Overall a nice stay, however the only reason we booked the hotel was for the swimming pool...which was closed for our entire stay. Additionally, the pancake making machine was out of order, and none of the breakfast food was labeled. Not completely ideal for folks with certain allergies, but I'm sure if I would asked, they would know so I'm not complaining on this piece, just calling it out as an opportunity. Speaking of opportunity, the breakfast was a bit of a let down. Biscuits were overdone the first morning, burnt the second morning. Bacon was charred to be almost unrecognizable. And the eggs also burnt and stale? I was at breakfast at 8am, not 10am which is when it is served until, how is it burnt and stale by then? The gym was luckily open and outside of 15lb dumbbells missing, everything worked fine. I enjoyed the staff as they were easily approachable, they didnt have any floss available which seemed odd, but again not the end of the world. Most us can live a night or two without it. Pleasant stay, would probably go back - if the pool were to open.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Beautiful setting. Staff was very friendly and helpful. Very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Arlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rossana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No working cable tv or dish in room…..pay $250 for a room and no tv on Saturday night to watch college football and offer of a solution….PITIFUL!!!
Stayed 1 night in Oct 2023

8/10 Good

Uniway of

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Real Close to Winery. But Did not have a restaurant or Bar area would like that
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Stayed 3 nights in Sep 2023

6/10 Okay

Steve, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 nights would have been excellent except for the room next door which became party central for a group of people staying at the hotel. I called the front desk both nights asking (and this was at 11 pm) for security to come up and stop the party. They didn't. I asked after the first night to be moved and they said no room available even though the hotel was not full!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at the vineyard
Was an amazing weekend
Stayed 2 nights in Sep 2023

10/10 Excellent

satyanarayana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Sauni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful property
Stayed 2 nights in Aug 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome. Hotel is safe and comfortable
Stayed 3 nights in Jul 2023

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 5 nights in Dec 2022

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Roberta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was once a great hotel but currently there is a lack of supervision, management and direction to operational staff. It's located at Childress Vineyards and land surrounding hotel are magnificent. SUCH a shame. Our room was never cleaned or refreshed with towels for a 4 night scheduled stay. Front desk said they only cleaned rooms every 3 days but we'd not been informed upon check-in. We normally keep DO NOT DISTURB on our door for a number of reasons but check in with housekeeping when they are in the hall. Was told by their staff our room was designated as marked out "not to be cleaned" because they only clean rooms every 5 days.. Front desk said they'd send next day cleaning which never arrived. Pink and black mold in shower and tracks, dirty tile room entry way. 2 thin towels, bathcloths and hand towels in bath. November 23rd but housekeeping had placed A/C on 65 and fan run and thermostat malfunctioned. We did manage to get emergency heat switch to work intermittently until maintenance came Thanksgiving morning and was able to correct. Lights not functioning in portico check in area so very dark when trying to unload cars at night or pickup from front door. Very pleasant check-in staff, decent breakfast service, etc. 2 cars were broken in to by smashing the windows the night before we left. Don't stay here until they improve this property or it is sold to m ore responsible owners. Holiday Inn Express should pull their name off the building.

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had too much bleach
Stayed 2 nights in Nov 2022

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it-old and dated.
I opted for this location as it appeared beautiful. I had a larger suite with the terrace. My room had a hole in the wall (large) and torn up carpet. The hotel itself is looking old and dated. Staff was unfriendly at best. And to be 2022 nearly 2023 not to have the snack counter open and room service/make up available due to “Covid” is honestly rediculous. I was scheduled to be here for nearly a month, I have changed my next three weeks stay.
Stayed 3 nights in Nov 2022

10/10 Excellent

Johnathan

Stayed 1 night in Nov 2022

6/10 Okay

Timothy, Melbourne

Liked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Frank

Stayed 2 nights in Oct 2022

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff top notch and very helpful. We had to change room in middle of night because of very loud patrons but manager compensated us with a nice discount. Rooms were nice and sufficient for sleeping and getting a shower😏
Stayed 2 nights in Oct 2022

10/10 Excellent

MariBeth

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Excellent hotel
This was an excellent hotel! I would definitely return due to location and quality of service.
Stayed 1 night in Oct 2022

2/10 Terrible

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived at the property to check.. my reservation as for a 2 queen room. I was told that all the queen rooms were sold out. I could take a king room or nothing.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Rebecca

Stayed 1 night in Oct 2022

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Room and lobby were very clean. Will revisit.
Stayed 1 night in Sep 2022

8/10 Good

Marsha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pool doesn’t workl
It was great except we were sold on the indoor pool however, the pool didn’t work. That was the main reason I picked this hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was celebrating my sisters 62nd birthday at Childress Vineyards. It was awesome being able to stay so close. Especially after drinking so much wine!!!
Stayed 1 night in Sep 2022

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Ann

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Overnight at the Winery
The stay was ok at best. We were in room #103 on the first floor. The noise of flushing toilets were heard flushing all night long through our walls. The bed comfort was horrible. They need new mattresses. The pool was closed. The vending and ice machines were only available on the 2nd floor. We also got an automated wake up call @ 6am on Sunday morning that we didn't ask for. Breakfast was good. No restaurants close by to get food....The room was clean and smelled fresh. It just seemed like the hotel was not completely open.
Stayed 1 night in Aug 2022