expedia

Overview of SureStay Plus by Best Western Lexington

Photo gallery

Guest reviews

3.4 / 5
258 reviews
Guests rated this property 3.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

Popular LocationHamburg Place18 min walk
Popular LocationWhitaker Bank Ballpark9 min drive
RestaurantMcDonalds4 min walk
RestaurantArby's4 min walk
AirportLexington, KY (LEX-Blue Grass)19 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

    Room amenities

    • Sleeps 2
    Show details
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    4.1/5 guest room rating

    Room amenities

    • Sleeps 4
    Show details
  • Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

    3.6/5 guest room rating

    Room amenities

    • Sleeps 4
    Show details
  • Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

    Room amenities

    • Sleeps 4
    Show details
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    3.7/5 guest room rating

    Room amenities

    • Sleeps 2
    Show details
  • Suite, Multiple Beds, Non Smoking, Jetted Tub

    Room amenities

    • Sleeps 4
    Show details

About this area

Lexington

SureStay Plus by Best Western Lexington is located in Lexington. The Mall At Lexington Green and Fayette Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kentucky Horse Park. Looking to enjoy an event or a game? See what's going on at Rupp Arena or Keeneland Racing Course.

Map
Popular Location

What's nearby

  • Hamburg Place - 18 min walk
  • Thoroughbred Park - 8 min drive
  • Whitaker Bank Ballpark - 9 min drive
  • Lexington Ice Center - 11 min drive
  • Shriners Hospitals for Children - 11 min drive

Getting around

  • Lexington, KY (LEX-Blue Grass) - 19 min drive

Restaurants

  • McDonalds - 4 min walk
  • Arby's - 4 min walk
  • Starbucks - 7 min walk
  • Office Lounge - 3 min drive
  • Sugano Japanese Restaurant - 3 min drive

About this property

SureStay Plus by Best Western Lexington

Lexington hotel in Liberty Area with free breakfast and 24-hour business centre
This hotel features a 24-hour business centre, coffee/tea in a common area and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk. All 110 rooms boast deep soaking bathtubs, and offer free WiFi and TVs. Microwaves, coffee/tea makers and free local calls are among the other amenities available to guests.
SureStay Plus by Best Western Lexington offers 110 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.
This Lexington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a seasonal outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Free buffet breakfast available daily 6:30 AM–9:30 AM
Coffee/tea in a common area

Things to do

Seasonal outdoor pool

Family friendly

Laundry facilities
Microwave
Mini-fridge
Seasonal outdoor pool

Conveniences

No lifts
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Languages spoken

English

Business services

24-hour business centre
1 meeting room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Handrails in stairwells
In-room accessibility
Upper floors accessible by stairs only
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Heating
Linens

Bathroom

Deep-soaking bathtub
Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

47-inch TV
TV channels

Food and drink

Coffee/tea maker
Microwave
Mini fridge

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Phone

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Pets

Pets are allowed for an extra charge of USD 20 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night.
Cots (infant beds) are not available

Property payment types

American Express
Discover
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SureStay Plus Best Western Lexington Hotel
SureStay Plus Best Western Lexington
SureStay Best Lexington Hotel

Guest reviews

3.4
Guest rating
5 - Excellent
60
4 - Good
86
3 - Okay
42
2 - Mediocre
33
1 - Poor
37
3.2
Cleanliness
3.8
Service and Staff
3.2
Amenities
3.3
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I booked a room at SureStay Plus Hotel in Lexington, Kentucky for February 14th. Once we got there, we told hotel staff our room was extremely dirty, but we’d be gone for a while to a concert and they could come clean it. There was a filthy washcloth in the shower, a used condom was clogging up the toilet, the was blooded tissue paper in the nightstand, and the sheets were covered in hair. Nothing had been done when we got back, so we spoke to the guy at the front desk who gave us an email address for someone and said if we emailed her and told her what happened we wouldn’t be charged. My husband e-mailed and told this person the situation, and we were still charged $155.93 for a room I couldn’t even sit down in without feeling disgusting. I emailed the person the guy at the front desk provided us with and all they could tell me was id have to go through Expedia because they couldn’t help me. I attempted to contact Expedia multiple times with no response, so I filed a dispute through my credit card company. Now, Expedia is denying the refund so I’m gathering all the emails and pictures of the room to send for the dispute. I just want my money back for a room I didn’t even use, especially since I had to drive around Lexington for over an hour at 2 am to find an open room for the night. I wouldn’t recommend this hotel room for a dog to sleep in. Horrible customer service and filthy room conditions.

Stayed 1 night in Feb 2020

1/5

  • Liked: Staff & service
  • Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in May 2020

4/5 Good

  • Liked: Cleanliness
  • Disliked: Amenities

The room cleaning guy was great. Front desk guy was rude.

Stayed 2 nights in May 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The motel was easy to find. the beds were very comfortable.

Stayed 1 night in Mar 2020

3/5

  • Liked: Cleanliness, staff & service, amenities

I had called to make sure our room was on the bottom floor and was told that we could pull rt up to the door and get out and walk straight into our room but when we get there we see several steps we have to walk up. My mom and us both being handicapped but mom not being able to walk up steps I asked if we could move our room. It didn’t matter if it was non-smoking. We kinda got the run around because we got to check out a handicap room then were told we couldn’t have that one that there was a way to get to our other room so we went to check that out. Getting closer to the door it looked like the door had been kicked in pretty good. I went back up front and told him there was no way my mom could park in the front of the building and walk all the way around to the middle back and plus the door looked like it had been kicked in. Finally they gave us the handicapped room I looked at. Greg was such a sweetheart helping us and apologizing the whole way through. He was such a gentleman and made sure we had a nice stay the next morning and the room was ok. He definitely knew how to calm someone very mad down. I would like to stay again if we could get the same room because that was the only hiccup.

Stayed 1 night in Mar 2020