Suite, 1 chambre, non-fumeur (1 King Bed) | Literie de qualité, bureau, fer et planche à repasser

La Quinta Inn Lexington/Horse Park – Avis

2.5 out of 5
La Quinta Inn Lexington/Horse Park
1920 Stanton Way, Lexington, KY

Avis

6,8
Note de 10 – Excellent, d’après 237 avis sur 1001." "
Note de 8 – Bien, d’après 277 avis sur 1001." "
Note de 6 – Acceptable, d’après 218 avis sur 1001." "
Note de 4 – Médiocre, d’après 175 avis sur 1001." "
Note de 2 – Terrible, d’après 94 avis sur 1001." "

6,8/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

6,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good deal
Very good value for the money. Hotel recently renovated. Nice big and clean room with brand new flatscreen TV.Climate control is a bit noisy. Breakfast choices are basic but quality is OK. However size of the breakfast area is dramatically too small; it is overcrowded very quick and even the tables in the adjacent hallway are often occupied. An alternative can be the good breakfast places right next to the hotel.

6/10 – Acceptable

Cory

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
It’s a good location, we were out next to the dog rooms, so could hear dogs barking every time we left and came back. The property has been added on and has some odd layouts. Staff was great, pool was still closed.
Séjour de 2 nuits en mai 2024
Sara a répondu le 10 mai 2024
Hello Cory,Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience caused by the noise from the dog rooms and odd layouts.We are glad to hear that our staff provided great service. Please accept our apologizes for the pool closure. We hope to have it available for your next visit.Warm Regards!Sara DrammehGuest Relations Associate

2/10 – Terrible

William

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Tile dirty, lighting in room was awful, only lamps and one didn’t work, shower had such a low flow couldn’t rinse, couldn’t get hot water, poor construction so looks junky, toaster didn’t work. . Bright spot was breakfast. The woman tending it was great, everything clean and well care for. Other than that, worst la Quinta we have been to.
Séjour de 1 nuit en mai 2024
Sara a répondu le 7 mai 2024
Hello William,Thank you for your feedback. We are pleased to hear you found our maintenance staff helpful and the property clean and well cared for.We apologize that your experience did not meet your expectations. Your comments are valuable, and we will work to address areas needing improvement.We hope to have the opportunity to welcome you back for a better stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

MYROSLAVA V

Voyage en famille
Points forts : Commodités
Very friendly customer service, spacious room and bathroom. Clean and neat rooms. A lot of parking
Séjour de 1 nuit en avril 2024
Sara a répondu le 1 mai 2024
Hello Myroslava,Thank you for your wonderful review. We are thrilled to hear that enjoyed our spacious and clean accommodations, as well as our friendly customer service.We appreciate your kind words and hope to welcome you back for another great stay soon.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Médiocre

PHILIP

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 5 nuits en avril 2024
Sara a répondu le 1 mai 2024
Hello Philip,We are sorry to hear that your experience fell short of expectations. Please know that we take your feedback seriously and will use it to improve.We hope to have the chance to make it right for you in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 – Acceptable

Janis

Voyage en groupe
Staff was friendly and kind.
Séjour de 5 nuits en avril 2024
Sara a répondu le 29 avr. 2024
Hello Janis,Thank you for your feedback. We are glad to hear that you found our staff friendly and kind. We'll use your comments to improve and hope to provide an even better experience during your next stay.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Shaire, Hopkinsville

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was convenient for us to go shopping and spend time with our daughter at UK.
Séjour de 2 nuits en avril 2024
Sara a répondu le 24 avr. 2024
Hello Shaire,Thank you for your review. We are delighted to hear that our location was convenient for your shopping trips and spending time with your daughter in the UK.We hope to welcome you back for another enjoyable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Maureen

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
It was obvious the New owners were renovating. The renovations were very nice. The staff were all very accommodating. Breakfast was perfect!
Séjour de 2 nuits en avril 2024
Sara a répondu le 24 avr. 2024
Hello Maureen,Thank you for your positive review. We are thrilled to hear that you appreciated our renovations and found our staff accommodating. It is wonderful to know that you enjoyed our breakfast as well. We are committed to providing a comfortable experience for our guests, and we hope to welcome you back soon for another enjoyable stay.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Qamar

Séjour de 2 nuits en avril 2024
Sara a répondu le 15 avr. 2024
Hello Qamar,Thank you for your perfect score. We are thrilled to hear that you had an excellent experience during your stay.We appreciate your feedback and hope to welcome you back again soon for another wonderful experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Jan

Other than the door frame to the hallway, room was well worth the price.
Séjour de 1 nuit en avril 2024
Sara a répondu le 15 avr. 2024
Hello Jan,Thank you for the perfect score and for sharing your feedback. We are delighted to hear that you found your room worth the price.We will address the door jam issue promptly to ensure a seamless experience for our guests.We hope to welcome you back soon for another great stay.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Elizabeth

Séjour de 1 nuit en avril 2024
Sara a répondu le 3 mai 2024
Hello Elizabeth,Thank you for taking the time to leave a review. We are pleased to hear you had a positive experience during your stay.If there are any areas where we can further enhance your experience, please don't hesitate to share your feedback with us.We look forward to hosting you again in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Maria Grazia

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Sara a répondu le 15 avr. 2024
Hello Maria,Thank you for your review. We value your feedback and are dedicated to improving. Let us know how we can make your next stay even better.We look forward to welcoming ou back again.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Joe

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The checkin staff and breakfast staff were excellent workers. I stayed 2 extra nights because of how great they were instead of pur original plan to mpve to a different hotel in the area.
Séjour de 2 nuits en avril 2024
Sara a répondu le 12 avr. 2024
Hello Joe,Thank you for the glowing review. We are glad to hear that you had a wonderful experience with our staff.I will share your feedback with them and I am sure they will be encouraged with your kind words.Thank you for choosing us, we look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Médiocre

María

Points forts : Service et personnel, état et installations de l’hébergement
Olía mucho a cigarro
Séjour de 1 nuit en avril 2024
Sara a répondu le 8 avr. 2024
Hello Maria,We are sorry to hear that your experience fell short of your expectations.Your feedback is valuable to us, and we appreciate you sharing it. We are committed to improving and hope to have the opportunity to make it right for your next visit.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Kathy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We slept just one night breaking the trip but we were pleasantly surprised by the are and property. Surrounded by other hotels , gas station and Cracker Barrel it’s a convenient place to stop. The room was nice and quiet, easy on and off the highway.
Séjour de 1 nuit en mars 2024
Sara a répondu le 1 avr. 2024
Hello Kathy,Thank you for sharing your positive feedback. We are delighted to hear that you found our hotel to be a convenient place to stay, with a nice and quiet room that provided ease of access to and from the highway.Should your travel bring you back to this area, we would be honored to welcome you again and ensure that your stay remains enjoyable and hassle-free.Thank you for choosing to stay with us, and we look forward to hosting you once more in the future.Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Kristine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and staff was friendly. Easy to reach downtown Lexington. Really appreciated the affordable price point.
Séjour de 1 nuit en mars 2024
Sara a répondu le 1 avr. 2024
Hello Kristine,We appreciate your warm review. Thank you for acknowledging the cleanliness of our room and the friendliness of our staff. Your feedback is valuable to us and we hope to welcome you back soon.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

LUCIENNE

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient
Séjour de 1 nuit en mars 2024
Sara a répondu le 23 mars 2024
Hello Lucienne,Thank you for your feedback on our convenient location! We are pleased to hear that our property met your expectations. If there is anything else we can do to enhance your experience further, please feel free to let us know.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

Kristin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Would stay again
Séjour de 3 nuits en mars 2024
Sara a répondu le 19 mars 2024
Hello Kristin,Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you had a wonderful experience and that we were able to exceed your expectations. We appreciate your perfect 5/5 score and are delighted to have been a part of making your stay memorable.We hope to have the pleasure of welcoming you back soon for another fantastic stay with us.Best regards,Sara DrammehGuest Relations Associate

10/10 – Excellent

Edward

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was satisfactory
Séjour de 1 nuit en mars 2024
Sara a répondu le 16 mars 2024
Hello Edward,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay and that our services and facilities met your expectations.We strive to provide our guests with a comfortable and enjoyable experience, and we are glad to know that we were able to achieve that during your stay. We appreciate your feedback and will use it to continue to improve our services and facilities.Thank you again for choosing our hotel and we look forward to welcoming you back soon!Warm Regards!Sara Drammeh Guest Relations Associate

4/10 – Médiocre

Parthasarthy

Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Wasn't the best experience I have to say the bathroom was dirty. The toilet seat cover was probably not cleaned before I moved in and the floor and carpet had lots of small little debris on them. The entire room seemed pretty cramped and if you are over 5'10" tall then raising your arm will make it hit the ceiling of the bathroom. The shower stall is incredibly cramped and the sliding doors of the shower stall keep opening and sliding on their own. Overall, I'm afraid this was not a good experience. I cannot remember anytime in the recent past where I did know it have at least a decent experience staying at a budget hotel. This one needs some serious renovations.
Séjour de 2 nuits en mars 2024
Sara a répondu le 11 mars 2024
Hello Parthasarthy,We deeply apologize for your disappointing experience at our hotel. This is not the level of service we love to potray to our guest. We will address these issues with our housekeepers and maintenance team and rest assured we solve the issues immediately.We hope you consider staying with us again so that we can have another chance to properly host you in the future.Regards!Sara DrammehGuest Relations Associate

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very convenient for us. Breakfast was good the kids enjoyed it. The only things no elevator. If you have heavy luggage you have to take the stairs. Only two stories so not alot of stairs.
Séjour de 1 nuit en mars 2024
Sara a répondu le 12 mars 2024
Hello James,Thank you for taking the time to leave a review of your recent stay with us. We are happy to hear that our property was convenient for you and your family and that you enjoyed our breakfast offerings.We apologize for the inconvenience caused by the lack of an elevator. We understand that this can be difficult for guests with heavy luggage, but we are glad that the two-story layout of our property minimized the number of stairs needed to be taken.Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Rickey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 2 nuits en février 2024
Sara a répondu le 26 févr. 2024
Hello Ricky,Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful stay.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Médiocre

Casey

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
There was a bed bug shell on the mattress of our room. I let the front desk know and she moved us rooms but I don’t feel the necessary steps are being taken to assure there isn’t going to be a spread throughout. I’ve been super anxious ever since the stay worried that I may be bringing them home
Séjour de 1 nuit en février 2024
Sara a répondu le 26 févr. 2024
Hello Casey,Thank you for bringing this matter to our attention. We take reports of bed bugs very seriously, and we sincerely apologize for any discomfort or anxiety this incident may have caused you. Rest assured, our team has taken immediate action to address the issue, including thorough inspections and treatment protocols to prevent any potential spread.Your feedback is invaluable to us, and we will continue to monitor the situation closely to ensure the safety and comfort of our guests. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our accommodations in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 – Acceptable

Rickey

Voyage de couple, Voyage d’affaires
Points forts : Commodités
d
Séjour de 2 nuits en février 2024
Sara a répondu le 23 févr. 2024
Hello Rickey,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we're sorry to see that it fell short of your expectations. Your satisfaction is important to us, and we'll use your comments to identify areas for improvement to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm Regards!Guest Relations Associate

10/10 – Excellent

Donna, Jenison

Voyage de couple
Points forts : Propreté, service et personnel
There was no soap or shampoo in the room and the shower leaked all over the floor. Comfortable bed!! I would stay again but would check for soap before getting into the shower
Séjour de 1 nuit en février 2024
Sara a répondu le 19 févr. 2024
Hello Donna,Thank you for your feedback. We're glad to hear that you found the bed comfortable and that you would consider staying with us again. However, we apologize for the inconvenience you experienced with the lack of soap and shampoo in your room, as well as the issue with the shower leaking onto the floor.Please know that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention.If you do choose to stay with us again in the future, please don't hesitate to reach out to our front desk team if you encounter any issues during your stay. We're here to assist you and ensure that you have a comfortable and enjoyable experience with us.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for a better experience.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Bien

Jo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Sara a répondu le 12 févr. 2024
Hello Jo,Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your review and are glad to hear that overall, you had a positive experience.Your comments are invaluable to us as they help us to continually improve our services and facilities. We have noted your rating of 4 out of 5, and we would love to learn more about any areas where we can enhance our guests' experiences.If you have any specific suggestions or concerns that you would like to share with us, please feel free to reach out directly. Your satisfaction is our top priority, and we want to ensure that we address any issues you may have encountered during your stay.We hope to have the opportunity to welcome you back for another stay in the future, and we are committed to making it even better than your last.Warm regards,Sara Drammeh,Guest Relations Specialist

8/10 – Bien

Ruth

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Sara a répondu le 8 févr. 2024
Hello Ruth,Thank you for sharing your feedback with us following your recent stay at La Quinta Inn Lexington/Horse Town. We are glad to hear that overall, your experience was positive, and we appreciate your rating.Your satisfaction is important to us, and we take your feedback seriously. We would like to understand how we can improve further to ensure that your next stay meets or exceeds your expectations. If there are any specific areas where you believe we can enhance our services or facilities, please do not hesitate to share them with us.We are committed to providing excellent service to all our guests, and we hope to have the opportunity to welcome you back in the future for an even better experience.If there is anything we can assist you with before your next visit, please feel free to reach out to us.Warm regards,Sara DrammehGuest Relations Specialist

6/10 – Acceptable

Laura

Voyage d’affaires
Séjour de 1 nuit en février 2024
Sara a répondu le 6 févr. 2024
Hello,Thank you for taking the time to provide feedback about your recent stay at La Quinta Inn Lexington/Horse Park. Your opinion is valuable to us, and we appreciate the opportunity to address your concerns.While we are glad to hear that you chose to stay with us, we regret that your experience did not meet your expectations fully. Your feedback helps us identify areas where we can improve to provide a better experience for our guests.We would love to learn more about your specific concerns and how we can better serve you in the future. If you would be willing to share additional details about your stay, please feel free to reach out to us directly.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Sara DrammehGuest Relations Specialist

8/10 – Bien

Bill

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good stopover
It was very adequate for our over night sleep.
Séjour de 1 nuit en janvier 2024
Sara a répondu le 5 févr. 2024
Hello Bill,Thank you for your kind words. I am glad you had a great stay. Our hotel ensures to provide guests with exceptional service and I am glad you felt right at home during your stay.We look forward to hosting you whenever you are in town.Regards!Sara DrammehGuest relations Specialist

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Sara a répondu le 5 févr. 2024
Hello Laura,Thank you for choosing to stay with us and for giving us a 10/10 score regarding your experience at La Quinta Inn Lexington.It is our pleasure to provide exceptional service to our guests. Thank you for staying with us, we look forward to having you again soon.Warm Regards!Sara DrammehGuest Relations Specialist

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome place to stay. STAFF was so friendly!
Séjour de 1 nuit en janvier 2024
Sara a répondu le 23 janv. 2024
Hello Jill, Thank you for the kind words. We are glad you enjoyed your stay.We appreciate your loyalty and look forward to having you again soon.Best Regards!Sara Drammeh.Guest Relations Specialist

10/10 – Excellent

Celia, Warsaw

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Sara a répondu le 18 janv. 2024
Hello Celia,Thank you for giving us a 5/5 score regarding your recent stay at La Quinta Inn Lexington.We are glad you had a great and convenient stay with us. At La Quinta Inn Lexington, it is always a pleasure to receive satisfactory reviews from our guests.We look forward to having you again for another great experience.Best Regards!Sara Drammeh.Guest Relations Specialist

8/10 – Bien

Heather

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice place.
Good place. morning staff was awesome. Quiet room. Clean. Breakfast was ok. Would stay here again.
Séjour de 1 nuit en janvier 2024
Sara a répondu le 17 janv. 2024
Hello,We are glad you felt right at home with us. We are thrilled to hear that you found our hotel to be clean, with a fantastic breakfast service, and quiet for your needs.We look forward to creating more experiences with you.Regards!Sara Drammeh.Guest Relations Specialist

10/10 – Excellent

Andrew

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Sara a répondu le 17 janv. 2024
Hello,Thank you for such a warm review. We are glad you enjoyed your stay with us.Our team takes pride in creating a welcoming and comfortable environment for our guests.We hope to welcome you back soon and continue providing you with a great experience throughout your stay.Thank you for choosing our hotel. We look forward to hosting you again soon.Regards!Sara DrammehGuest Relations Specialist

8/10 – Bien

Atapis

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
Sara a répondu le 8 janv. 2024
Hello,Thank you for sending us such a brief review. We appreciate doing business with you.We look forward to welcoming you to our hotel again so we can have another chance to provide you with exceptional service more pleasant than the previous one.Wishing you a Happy New Year.Best Regards,Sara DrammehGuest Relations Specialist

10/10 – Excellent

Shirley L

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The stay was very good the staff was extremely professional and courteous and made sure my stay was good
Séjour de 3 nuits en décembre 2023
Sara a répondu le 8 janv. 2024
Hello, Thank you for sending us such a heartwarming review regarding your stay at our hotel. Your feedback is important to us. It will be used by our future guests in making informed decisions about staying with us.We look forward to seeing you again soon.Best Regards!Sara Drammeh.Guest Relation Specialist.

2/10 – Terrible

Debra

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
The first staff was really nice at check-in but the staff in the middle of the night when you have a problem where jerks and didn't take care of anything
Séjour de 1 nuit en décembre 2023
Phatima a répondu le 21 déc. 2023
Hello Debra,I sincerely apologize for the discrepancy in service you experienced during your stay. Your feedback is important to us, and we take this matter seriously. Rest assured, we will investigate the issue and address it with our night staff to ensure a more consistent and pleasant experience for our guests.We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.Sincerely,

8/10 – Bien

Richard

Nice, clean facility. Airport shuttle was so convenient! We would definitely stay here again.
Séjour de 1 nuit en décembre 2023
Phatima a répondu le 21 déc. 2023
Hello Richard,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our facility nice and clean and that the airport shuttle service was convenient for you. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Safe travels, and we can't wait to host you again!Best regards,

10/10 – Excellent

Stephen

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice
Close to interstate n cracker barrel. Good value
Séjour de 2 nuits en octobre 2023
Phatima a répondu le 21 déc. 2023
Hello Stephen,Thank you for your positive feedback! We're delighted to hear that you appreciated our convenient location close to the interstate and Cracker Barrel. We look forward to the opportunity to welcome you back for another great stay.Safe travels, and thank you for choosing us!Best regards,

8/10 – Bien

LaKisha, Macon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The renovated room was nice. The property does not have elevators so keep that in mind when booking.
Séjour de 1 nuit en décembre 2023
Phatima a répondu le 21 déc. 2023
Hello Lakisha,Thank you for sharing your feedback with us. Your comfort is important to us, and we appreciate your positive comments.We also appreciate your note about the lack of elevators. We understand the importance of providing accurate information to our guests, and we will ensure that this detail is highlighted for future bookings.We look forward to welcoming you back for another pleasant stay.Safe travels, and thank you for choosing us!Best regards,

4/10 – Médiocre

Barri, Sidney

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
This was an accessible unit and the floor was cracked and hazardous for someone who wasn’t handicapped otherwise it was ok.
Séjour de 1 nuit en novembre 2023
Phatima a répondu le 21 déc. 2023
Hello Barri,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay, especially in an accessible unit. Your safety and comfort are our top priorities, and it's disheartening to hear about the issue with the cracked floor.We take your feedback seriously, and we will address this immediately to ensure the necessary repairs are made to eliminate any hazards. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

2/10 – Terrible

Duane

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Ff
Séjour de 1 nuit en novembre 2023
Phatima a répondu le 21 déc. 2023
Hello Duane,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your We value your feedback and take it seriously as we continuously strive to improve our services. Thank you for bringing your concerns to our attention.Sincerely,

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Phatima a répondu le 21 déc. 2023
Hello Michael,Thank you for taking the time to share your feedback, and we appreciate your 4/5 review. We're pleased to hear that your overall experience was positive, and we value your insights.We hope to have the pleasure of welcoming you back for another positive stay in the future. Best regards,

10/10 – Excellent

Ruth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel was very clean. Bed was great. The place was very quiet. I would stay there again
Séjour de 2 nuits en novembre 2023
Phatima a répondu le 22 nov. 2023
Hello Ruth,,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel to be very clean, with a great bed, and in a quiet environment. Providing a comfortable and peaceful stay is a top priority for us, and we're glad to know we succeeded during your visit.Your intention to stay with us again is the highest compliment we could receive, and we look forward to welcoming you back in the future.Safe travels, and we can't wait to host you again!Best regards,

10/10 – Excellent

Mario

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quite clean and quiet. Was close to the horse park.
Séjour de 2 nuits en novembre 2023
Phatima a répondu le 22 nov. 2023
Hello Mario,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be quite clean and quiet. Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations.Safe travels, and we look forward to welcoming you back!Best regards,

10/10 – Excellent

Craig

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Phatima a répondu le 22 nov. 2023
Hello Craig,Thank you so much for your glowing 10/10 review! We are thrilled to hear that you had an exceptional experience during your stay.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels!Best regards,

10/10 – Excellent

Halbert

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok place for a night when traveling with a dog.
Séjour de 1 nuit en novembre 2023
Phatima a répondu le 22 nov. 2023
Hello Halbert,Thank you so much for taking the time to leave us a perfect 5/5 review! We are thrilled to learn that your stay exceeded your expectations.We truly appreciate your positive feedback, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,

8/10 – Bien

Mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For a person that has short legs, your beds are way too high to get on to. For a person who is handicapped, your handicap rooms do not accommodate those in wheel chairs or a scooter - especially in the bathroom. There aren't any railings to hold onto. I couldn't get close enough to the sink in order to brush my teeth without getting my top all wet.
Séjour de 1 nuit en octobre 2023
Phatima a répondu le 22 nov. 2023
Hello Mary,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is incredibly valuable as we continually strive to improve our accommodations to meet the diverse needs of our guests.Please accept our sincere apologies for any discomfort you experienced.We appreciate your feedback and hope for the opportunity to welcome you back with improved accommodations in the future.Best regards,

6/10 – Acceptable

Marvin

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
Phatima a répondu le 3 nov. 2023
Hello Marvin,Thank you for taking the time to share your feedback with a 6/10 review. We appreciate your input, as it helps us identify areas where we can improve. Your comments are important to us, and we are committed to making your future visits even better. Thank you for your review.Regards,