Exterior

Reviews of Country Inn & Suites by Radisson, Georgetown, KY

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kristin

Stayed 2 nights in Apr 2024
Response from Roger R. on Apr 16, 2024
Hello Kristin,Thank you for leaving us a review! I hope you enjoyed a comfortable, restful stay as our guest. We hope you consider our property again in the future!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and helpful. Rooms were clean although a little dated. Location was great for our agenda. Would stay here again
Stayed 4 nights in Apr 2024
Response from Roger R. on Apr 14, 2024
Dear Joe,Thank you for your recent stay at Country Inn & Suites by Radisson, Georgetown, KY. We appreciate your feedback and taking the time to share your thoughts. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to seeing you again.

10/10 Excellent

Joshua, Lake City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants.
Stayed 2 nights in Apr 2024
Response from Roger R. on Apr 9, 2024
Hello Joshua,Thank you very much for leaving us an excellent review. We are thrilled to see you enjoyed. We look forward to welcome you again!

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Calvin,We appreciate you leaving us your feedback. It thrilled us to know that our high standards of cleanliness were a highlight of your stay. Please visit us again so we can show you an even better stay worth all the stars.

8/10 Good

Brian, Royal Oak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some wear to the bathroom but nothing terrible. Room and hotel were clean overall. My son loved the pool. Convenient restaurant and fuel locations, plus great access to the interstate. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Brian, Thank you for your feedback. We're glad to hear that overall you found the room and hotel clean. We appreciate your understanding about any wear in the bathroom. It's great to know that you found our location convenient and we look forward to welcoming you back for another stay in the future!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
property ok, a two bedroom was disappointing, was extremely small and the bathroom was extremely small
Stayed 1 night in Apr 2024
Response from Roger R. on Apr 5, 2024
Hello Ken,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the size of the rooms. Our staff is always happy to show you other available options. If you're in the area again, we hope you'll come back to see us.

10/10 Excellent

Nathanael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable, the breakfast was amazing, and the staff was incredibly friendly. We also enjoyed the pool and the hot tub very much.
Stayed 3 nights in Mar 2024
Response from Roger R. on Apr 3, 2024
Hello Nathanael,Thank you for taking the time to fill out our online survey with such positive feedback! We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Roger R. on Mar 28, 2024
Hello Lisa,Thank you for the excellent review. We are happy to see you enjoyed. We trust that next time you are in Georgetown, you will be our guest. Thank you for your business!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything we needed and a nice breakfast buffet. The guy who checked us in was helpful and friendly, and he shared various dining options with us.
Stayed 1 night in Mar 2024
Response from Roger R. on Mar 29, 2024
Dear Margaret,Thank you for giving us your feedback regarding your recent stay with us. It is always a pleasure to get such positive feedback! We are thrilled to read that you enjoyed our breakfast, and found our staff to be friendly. We appreciate your business and we look forward to seeing you again when you are in our area.

2/10 Terrible

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
WE were told our room was the quietest room? It was so noisy from the people up above stomping back and forth from 9 pm til at least 10.30 pm.I even called the front desk for ear plugs. IT WAS TERRIBLE.and our room faced the road [highway] which is understandable.Got up 5.30 and both of us had a cold shower NO HOT WATER,,Went up and told front desk and he said you have to bleed the lines? What a terrible excuse We were not happy campers .It would be nice to get comphensated somewhat.I do know we will never stay there again and I will make sure to tell everybody be aware . Ron Wiens
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Ron,We appreciate your feedback. However, we are saddened to know that your stay did not meet your expectations. Please know, we will share your concerns with our internal team so we can seize all opportunities to improve our quality of service. Thank you for choosing us to host your stay and we hope you can reconsider returning for a second opinion.

10/10 Excellent

Taylor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot is very small but other than that I have no complaints!!! Very clean, nice staff. I will be staying here again!
Stayed 2 nights in Mar 2024
Response from Roger R. on Mar 26, 2024
Hello Taylor,Thanks so much for your review! We sincerely appreciate all your thoughtful compliments and feedback, which we'll share with the rest of our team. It was a pleasure to have you here, and we hope to welcome you back soon."

8/10 Good

Kateryna

Stayed 1 night in Mar 2024
Response from Roger R. on Apr 14, 2024
Dear Kateryna,Thank you for the review. I am happy to see you enjoyed, and we hope to welcome you again!

2/10 Terrible

Fanpeng

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too so good as scored. High price with low quality.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Fanpeng,Thank you for providing your review. It's disheartening to hear that your stay did not meet your expectations. Given the opportunity, we would like to provide you with the stay you expected.

10/10 Excellent

Dustin

Stayed 1 night in Mar 2024
Response from Roger R. on Apr 13, 2024
Dear Dustin,Thank you very much for leaving us an excellent review. We are thrilled to see you enjoyed. We look forward to welcome you again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the nicest place we have stayed in during our many visits to Georgetown. We have finally found a hotel we will be coming back to.
Stayed 2 nights in Mar 2024
Response from Roger R. on Mar 18, 2024
Hello Ryan,We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially being the nicest place in Georgetown. I have shared your compliments with our staff, all are glad to hear this will be your hotel in the future. We all look forward to welcome you again soon!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall. Very friendly staff!!
Stayed 2 nights in Mar 2024
Response from Roger R. on Mar 17, 2024
Dear Suzanne,Thank you for taking the time to tell us about your experience at Country Inn & Suites Georgetown. It is always a pleasure to receive positive feedback. We look forward to welcome you again when you are back in our area!

8/10 Good

LATONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location, front desk is polite and the hotel is good. Only complaints would be the dog walking all night above my room and getting locked out of my room every single time I left. Had to get a new key made each time. They changed all of the room locks on my last night there, upgraded them,hoody that will take care of that problem
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Latonya,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and the service provided by our front desk team. However, we apologize for the inconvenience caused by the noise and issues you encountered with your key. We have addressed these problems and are confident that your next stay at Country Inn & Suites by Radisson, Georgetown, KY, will be smooth and hassle-free!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At checkin they were able to locate a shower chair for me. Breakfast was better than most and very pleasant.
Stayed 1 night in Mar 2024
Response from Roger R. on Mar 6, 2024
Hello Thomas,Thank you for your recent 5-star review. We are so pleased to hear you enjoyed your stay. We appreciate your feedback and I have shared it with our leadership team. We look forward to seeing you on a future visit.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub is open late
Stayed 1 night in Mar 2024
Response from Roger R. on Mar 5, 2024
Hello Janet,Thank you for your excellent review. We are pleased to hear you enjoyed your visit and you were able to take advantage of Hot tub and the timing of the hot tub. We look forward to seeing you on your next visit.

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Hard bed, heavy deodorizer smell, unprofessional checkin… busy talking on phone to a relative …. We had to wait. , incomplete breakfast .. broken machines, loud freeway noise through outdated windows,
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Karen,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

10/10 Excellent

Briona

Stayed 2 nights in Feb 2024
Response from Roger R. on Mar 22, 2024
Dear Briona,Thanks so much for your review! We sincerely appreciate all your thoughtful compliments and feedback, which we'll share with the rest of our team. It was a pleasure to have you here, and we hope to welcome you back soon."

10/10 Excellent

Kaylee

Stayed 1 night in Feb 2024
Response from Roger R. on Mar 21, 2024
Dear Kaylee,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Country Inn and Suites of Georgetown. We look forward to your next stay.

8/10 Good

Duane

Stayed 1 night in Feb 2024
Response from Roger R. on Feb 24, 2024
Hello Duane,Thank you for leaving us a review! I am glad to see you enjoyed a comfortable stay as our guest. We hope you consider our property again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. No complaints.
Stayed 1 night in Feb 2024
Response from Roger R. on Feb 21, 2024
Hello Robert,Thank you for taking the time to leave us a review with such positive feedback! We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roger R. on Feb 20, 2024
Hello William,Thank you for taking the time to review our hotel with such a positive feedback! We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Naresh, Bowling Green

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Requested late check out for an hour staff declined very rudely, may be one of them was owner as well. They did not even tried to consider my late night check in a day before and I had a call for my office. They said they have booking, I stayed there on lobby for my office work and noticed that there was no any check in until 2:30pm.
Stayed 1 night in Feb 2024
Response from Roger R. on Feb 15, 2024
Dear Naresh,I appreciate you writing about your feedback. My apologies as staff was not able to extend and sounded rude about the late check out, and I will address it with our team. We hope for another opportunity so we can exceed your expectations.

6/10 Okay

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty good. Would have a higher rating but the beds were like concrete. Quiet possibly the hardest mattress I have ever tried to sleep on.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Dustin,Thank you for choosing our property for your recent getaway. We are sorry that the beds were not to your preference. We will be sure to keep this in mind when making future changes, as we want our guests to enjoy their stay. We do hope you'll consider giving us another chance in the future.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roger R. on Feb 6, 2024
Hello Holly,Thank you for the excellent review. We are happy to see you enjoyed. We trust that next time you are in Georgetown, you will be our guest. Thank you for your business!

8/10 Good

Duane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not like the small pillows on king beds.
Stayed 1 night in Jan 2024
Response from Roger R. on Feb 2, 2024
Hello Duane,Thank you for the review. We appreciate the feedback about your experience and will be sure to share areas of improvement to our associates. I will address the pillows with our team. Thank you for your business!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Roger R. on Feb 1, 2024
Hello Douglas,On behalf of our entire staff at Country Inn & Suites by Radisson, Georgetown, KY we thank you for your business. We are always glad to be of service! We hope to see you again when your travels bring you back to the area!

2/10 Terrible

Destiny

Stayed 1 night in Jan 2024
Response from Roger R. on Mar 21, 2024
Hello Destiny,Thank you for taking the time to leave us a review. In reviewing your response, I noticed you rated us below what I consider to be not acceptable. If you have a moment and are willing to share any specifics on these items, it would help me to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard.

10/10 Excellent

Julia

Travelled with partner
Nice staff. Easy check in.
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 26, 2024
Dear Julia,Thank you so much for choosing to stay with us here at the Country Inn & Suites in Georgetown and taking the time to write this wonderful review. I am so glad you had such an enjoyable stay here with us. I will be sure to pass on your kind words to the rest of my staff. We are all looking forward to seeing you and your friends and colleagues soon!

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always!!
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 22, 2024
Hello James,We appreciate you and and are thrilled to see you always enjoy. We will see you again soon!

10/10 Excellent

Amory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 20, 2024
Hello Amory,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Country Inn & Suites, Georgetown KY. We look forward to your next stay.

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness
Room was in need of updating, carpet was dirty and had old smell, mattress felt like it was 20 years old, popcorn ceiling was cracked. Took along time To get hot water and we were on the first floor
Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Dear Amy,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.

10/10 Excellent

Amalia, Hebron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 19, 2024
Hello Amalia,Thank you for your feedback and for taking the time to write about your experience. We are thrilled to see that you enjoyed. We look forward to your next stay.

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 16, 2024
Hello Joseph,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Country Inn and Suites of Georgetown. We look forward to your next stay.

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Roger R. on Jan 15, 2024
Hello Danielle,Thank you for the excellent review. We are happy to see you enjoyed Danielle. We trust that next time you are in Georgetown, you will be our guest. Thank you for your business!

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 13, 2024
Hello Duane,Thank you so much for your feedback and for taking the time to write about your experience! We are happy that you enjoyed! We look forward to your next stay!

10/10 Excellent

Cyndi & Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 10, 2024
Hello Cindi & Bob,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Country Inn and Suites of Georgetown. We look forward to your next stay.

10/10 Excellent

Terry

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
It’s one of the best places we have stayed on the road! Beds are comfortable too.
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 8, 2024
Hello Terry,We are thrilled to see you had a great time at our hotel. We appreciate you and look forward to welcome you again!

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Easy check-in, clean room, and good breakfast. Oh, the hot tub and pool were both clean and operational. There's a Fazoli's right across the street which was nice too.
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 8, 2024
Hello Dante,I am so humbled that you had such a wonderful stay here with us at the Country Inn & Suites. Thank you so much for choosing to stay here with us and sharing your thoughts. We hope to welcome you back again soon.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 8, 2024
Hello Igor,We appreciate the excellent review. We are very happy to see you enjoyed. Hope to see you again!

10/10 Excellent

Kristal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Roger R. on Jan 9, 2024
Hello Kristal,Thank you for the excellent review. We are happy to see you enjoyed. We trust that next time you are in Georgetown, you will be our guest. Thank you for your business!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Clean and Quiet
Plenty of towels and very nice. Clean room, clean common areas and comfortable furniture. Will stay here again. Great breakfast too.
Stayed 1 night in Jan 2024
Response from Roger R. on Jan 9, 2024
Hello Dorothy,Thank you for giving us your feedback regarding your recent stay with us. It is always a pleasure to get such positive feedback! We are thrilled to read that you enjoyed our clean hotel and our breakfast. We appreciate your business and we look forward to seeing you again when you are in our area.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Clean hotel but could use a refresh. Good visit. Easy access to Kentucky Horse Park and The Ark Encounter.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Jennifer,We're pleased you found our hotel clean and had a good visit. It's also great that our location conveniently accessed Kentucky Horse Park and The Ark Encounter. Your feedback about the need for a refresh is duly noted, and we appreciate your comments. We hope to welcome you back to Country Inn & Suites by Radisson, Georgetown, KY, for another comfortable visit in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Not bad for a road trip stop
Not bad for a road trip stop. Had good breakfast and a hot tub.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear David,Whether looking for a relaxing getaway or need an amazing stop on a road trip, look no further than Country Inn & Suites by Radisson, Georgetown, KY. Thank you so much for highlighting our scrumptious breakfast and relaxing hot tub. Anytime you need another cozy stay, count on us again to deliver.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Roger R. on Jan 5, 2024
Hello Anna,Thank you for taking the time to review our hotel. We are delighted to read that you enjoyed Anna. We look forward to your next stay.

8/10 Good

Diane, Coldwater

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Roger R. on Jan 1, 2024
Hello Diane,We are so pleased to hear you enjoyed your recent visit. We appreciate your feedback and look forward to seeing you on a future visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Roger R. on Jan 1, 2024
We are so pleased to hear you enjoyed your recent visit. I have shared your feedback with our leadership team. We appreciate your feedback and look forward to seeing you on a future visit.