Outdoor pool, sun loungers
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Reviews of Courtyard by Marriott Isla Verde Beach Resort

4 out of 5
Courtyard by Marriott Isla Verde Beach Resort
7012 Boca De Cangrejos Avenue, Carolina

Reviews

8.6

Excellent

Rating 10 - Excellent. 788 out of 1389 reviews" "
Rating 8 - Good. 319 out of 1389 reviews" "
Rating 6 - Okay. 154 out of 1389 reviews" "
Rating 4 - Poor. 64 out of 1389 reviews" "
Rating 2 - Terrible. 64 out of 1389 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rachael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The bartenders, pool attendants and restaurants were excellent. Beach chair attendants were quite rude and prioritized people renting chairs for $25 over actual guests of the hotel spending thousands which was very disappointing.
Stayed 5 nights in Apr 2024

8/10 Good

Yasmin M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traveled with family for a quick visit. Hotel stay was comfortable. Beach and pool areas very clean and safe. Staff was friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities
What a great experience! The hotel was beautiful, clean, friendly staff, and right on the water. I had a blast and look forward to returning soon.
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor, Dorchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay again…. This a top option always
Stayed 6 nights in Apr 2024

10/10 Excellent

Nikisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this property. Great amenities and the staff was amazing!
Stayed 3 nights in Apr 2024

8/10 Good

Heriberto, Springfield

Travelled with partner
LIKES…..Great location, friendly staff, Dislike…. Air condition unit was extremely loud, The hallways to the hotel rooms as well as the room had a terrible moldy smell.
Stayed 3 nights in Apr 2024

8/10 Good

Jose D.L. Padilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

David, Guaynabo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue beach access is great and convenient and most of all employees are happy and provide excellent service
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, customer service top notch
Stayed 5 nights in Apr 2024

10/10 Excellent

Juan M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

nachi del

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location on the beach
Stayed 7 nights in Apr 2024

8/10 Good

GASPAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Chavela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beachfront access
Stayed 3 nights in Apr 2024

2/10 Terrible

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Came here for our anniversary and they put us out a night early for no reason .And then refused a refund. They cheat in the casino and won’t give you your winnings. If you start winning too much they will tell you you have to leave. Do not recommend.
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Average property-nothing spectacular with the food or people but everything was just “fine.”
Stayed 4 nights in Apr 2024

10/10 Excellent

Karen

Over all great stay
Stayed 4 nights in Mar 2024

6/10 Okay

Christina, Milton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The “zero” alarm went off at 1am. We waited 45 mins passed our check in time to check in. No one called. I had to call 3 times to get updates. Trash everywhere outside. The room sheets had eyelash extensions- clearly they were not changed. It’s def over priced for as dirty and chaotic as it is.
Stayed 2 nights in Mar 2024

8/10 Good

Denise, Brookfield

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Bernetta

Travelled with family
Liked: Cleanliness, amenities
The people were gracious, friendly, and informative. The ability to have food and drinks delivered to you in the beach. Cleanliness of property and awesome shower
Stayed 3 nights in Mar 2024
Response from Arelys, Social Media on Apr 5, 2024
Bernetta, thank you for your honest feedback. We are happy you had a fantastic time at our resort. Thanks for staying with us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Property was good. Rooms somewhat dated, but clean. Lobby was nice. Property was nice. View was nice.
Stayed 5 nights in Mar 2024
Response from Arelys, Social Media on Apr 2, 2024
Hi Michael, thank you. We appreciate your nice feedback about your recent stay at our resort. We are happy you had an enjoyable time!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very nice. great outside area, very clean & beach area was wonderful. helpful staff on beach to set up chairs & umbrellas. few notes: nothing to do for young teens as they can’t drink yet and hotel needs ice cream! was looking for some quick treats afterwards but only in restaurant. their lil store closes by 8 so get some snacks which are expensive of course, beforehand as there are no vending machines in the floors. breakfast buffet was good but pricey as well.
Stayed 2 nights in Mar 2024

6/10 Okay

LUIS REYNET, WORCESTER

Travelled with family
Liked: Cleanliness, property conditions & facilities
I had a short stay … so, Being close to the airport is good … bad, was the waiter, security at the pool area! … I asked the bartender for a bucket of 5 Heinekens … came out to $50.00 … bartender said beers are not allowed in the pool, but you can enjoy them at your seat … two minutes later security confiscated the beers, saying beers are not allowed in the pool area … I demanded my beers back or my 50.00 back or please call the police! … because they could not communicate within themselves … the whole thing was totally unnecessary if they were all on the same page … none of my un satisfaction would have come to light.
Stayed 4 nights in Mar 2024

6/10 Okay

Jennifer Ann

Travelled with partner
Liked: Cleanliness, amenities
The property was well kept. The staff was friendly but slow overall I it was a great location in the beach. Our air conditioner was on its last leg and barely had cool air. Sheets were rough and beds was very hard.
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we needed a property convenient to the airport for our morning flight out of San Juan and this one fit the bill. The pool area, beach and staff were all nice. The rooms were very clean but could use a refresh, especially the bedding and the loud in-room AC units.
Stayed 1 night in Mar 2024

10/10 Excellent

Neyda

Liked: Cleanliness, property conditions & facilities
Some staff members are very mind.
Stayed 1 night in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Mar 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 5 nights in Mar 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and pools! Restaurants and cafes were excellent and very convenient!
Stayed 3 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Thank you, J! We are delighted you enjoyed your time at the pool and the beach and were able to try our restaurants! Thank you for sharing and for staying with us.

10/10 Excellent

Lorie

Stayed 5 nights in Feb 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi Lorie! Thanks so much for sharing and for staying with us. We are happy you had a great stay.

10/10 Excellent

Elba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this hotel is the most welcoming and hospitable. The hotel is located in on of the best beaches in Isla Verde. The restaurant is one of the only restaurants in this area that is right in front of the beach. The convenience of the location, right next to the airport is a plus, specially when traveling for a short weekend.
Stayed 1 night in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Dear Elba, thank you for sharing your kind words. We are happy you had a great stay and hope you get to visit us in the future! Thanks for sharing!

10/10 Excellent

Brittany

Travelled with partner
Liked: Staff & service, amenities
The rooms are really outdated and smell like mildew. However the facility itself: restaurants, pool, beach, lobby, casino all very beautiful. The actual room NOT worth what you pay for. Pick another hotel if you plan to relax in your room. If you plan to be out the entire time then go for it.
Stayed 3 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi Brittany, thanks for sharing your honest review. We appreciate your feedback. Our hotel will be undergoing renovation soon, including our room product so we hope you visit us in the future. Thanks for sharing and for staying with us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need transportation to airport. need shuttle service.
Stayed 4 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi Michael. Unfortunately, due to local taxi union laws, none of the hotels in the area can provide shuttle services. Thank you for sharing your recommendation and for staying with us.

10/10 Excellent

Ryan

Stayed 3 nights in Mar 2024

2/10 Terrible

Kevion

Disliked: Amenities
They have bed bugs
Stayed 3 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi Kevion, we are sorry to know you didn't have a pleasant stay, we apologize for the inconvenience you experienced and recommend you contact our Front Desk team so they can proceed accordingly with the situation.

10/10 Excellent

Leonie

Stayed 5 nights in Mar 2024

10/10 Excellent

Rhonda

Stayed 4 nights in Mar 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, everything is needed where your at. 4 pools: kiddos, toddlers, handicap/special needs & of course adults with swim up bar. But 1 Jacuzzi with no strong jets 😢 3 restaurants, casino, free water, No shuttle there & back & they only take ca$h. Other than that had a great time, staff very professional,clean. Ocean clean secluded, they bring out your chairs & umbrella 🏖️ as well. I'll be definitely going back!
Stayed 2 nights in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi Brian, thanks for sharing and for staying with us!

10/10 Excellent

Tana Sharan

Stayed 3 nights in Mar 2024

2/10 Terrible

Kinfe

Stayed 6 nights in Mar 2024

10/10 Excellent

Salimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed all the amenities and the staff was pleasant. I totally recommend...
Stayed 2 nights in Mar 2024

4/10 Poor

christina, fresh meadows

Stayed 2 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff. Lovely room. Great location close to restaurants and the airport.
Stayed 3 nights in Mar 2024
Response from Arelys, Social Media on Mar 29, 2024
Hi David, thanks for sharing! We appreciate your feedback and thank you for staying with us. We are happy you had a great stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Outdated rooms. Pricy drinks at the bar. Service was good at the bar and property outside kept clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Danielle Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall great stay! The food/drink service was a little slow, maybe due to spring break timing. Great beach access, has a taxi service to bring you into the area. Walkable beach, connects to other resorts. Able to walk in the area but next to busy street, has sidewalks!
Stayed 3 nights in Mar 2024

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to beach
Stayed 4 nights in Mar 2024

8/10 Good

Roxane

Stayed 3 nights in Mar 2024