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Reviews of Four Points by Sheraton Levis Convention Centre

4 out of 5
Four Points by Sheraton Levis Convention Centre
5800 Rue J. B. Michaud, Levis, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect when you have an event at the convention center nice restaurant & coffee shop at walking distance
Stayed 1 night in Apr 2024

8/10 Good

Garine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie Ramirez on Mar 28, 2024
Bonjour Garine,Merci d’avoir pris le temps d’évaluer votre récent séjour.Nous sommes très heureux de constater que vous avez apprécié votre séjour chez nous!Encore une fois merci et nous espérons vous voir bientôt.Sincèrement,

10/10 Excellent

YI

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mina L on Mar 3, 2024
Bonjour Yl,Merci d'avoir pris de votre temps pour évaluer votre séjour!C'est un plaisir de constater que vous avez apprécié votre temps à notre hôtel.Au plaisir de vous accueillir à nouveau!Sincèrement,

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from ML on Feb 17, 2024
Thank you Jasmin for letting us know you enjoyed your recent stay with us !We look forward to welcoming you again soon.Sincerely,

8/10 Good

Walid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very calm
Stayed 1 night in Feb 2024
Response from Stephanie Ramirez on Feb 13, 2024
Bonjour Walid,Merci d’avoir pris le temps d’évaluer votre récent séjour au Four Points Lévis. Nous sommes très heureux de constater que vous avez apprécié votre séjour chez nous!Nous espérons vous voir bientôt.

10/10 Excellent

ARTHUR

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Stephanie Ramirez on Feb 5, 2024
Bonjour M. Arthur,Je suis heureuse de constater que vous avez apprécié votre séjour avec nous et j'espère que nous aurons le plaisir de vous accueillir à nouveau bientôt.Cordialement,

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining assistance and/or reservations would have been appreciated
Stayed 1 night in Feb 2024
Response from Stephanie Ramirez on Feb 5, 2024
Bonjour Mr. Peter,Thank you for sharing your valuable feedback regarding your recent stay with us.Guest satisfaction is extremely important to us, and we appreciate your comments as it helps us to improve our overall guest experience.Once again thank you for choosing the Four Points Lévis, and I hope that we will get a chance to welcome you again in a near future.Best regards,

10/10 Excellent

Martin

Stayed 2 nights in Jan 2024
Response from Stephanie Ramirez on Mar 28, 2024
Bonjour Martin,Merci beaucoup d'avoir pris le temps d'évaluer votre récent séjour avec nous.Je suis ravi de voir que vous avez bien apprécié votre expérience et j'espère que nous aurons le plaisir de vous accueillir à nouveau bientôt. Cordialement,

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from ML on Jan 28, 2024
Bonjour Gregg,Merci d'avoir pris de votre temps pour évaluer votre dernier séjour.C'est un plaisir de constater que vous avez aimé votre expérience avec nous.Au plaisir de vous accueillir à nouveau.Sincèrement,

4/10 Poor

niloufar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ML on Jan 28, 2024
Bonjour Niloufar,Merci d'avoir évaluer votre séjour à notre établissement.Nous sommes navrés de constater que votre expérience avec nous n'a pas été à la hauteur de vos attentes.Nous espérons avoir la chance de faire mieux une prochaine fois.Au plaisir,

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Alexander!! He was a fabulous person!
Stayed 4 nights in Dec 2023
Response from Mina L on Jan 28, 2024
Bonjour Lorena,Thank you for reviewing your recent stay with us.We're very happy to know that you enjoyed your experience with us! It's always a pleasure to know our staff make for a memorable stay!We hope to welcome you again soon!Sincerely,

8/10 Good

Keyshawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mina L on Jan 28, 2024
Bonjour Keyshawn,Merci d'avoir pris de votre temps pour évaluer votre séjour à notre hôtel.C'est un plaisir de constater que votre expérience a été à la hauteur de vos attentes.Au plaisir de vous accueillir à nouveau.Sincèrement,

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was spacious and pretty. Amazing customer service. Hotel was easy to reach with a lot of nice places around. We found the best restaurant in town to celebrate our NYE party.
Stayed 3 nights in Dec 2023
Response from Mina L on Jan 5, 2024
Thank you Antonio for your kind review.We're glad that the services offered met with your expectations!We look forward to welcoming you again!Sincerely,

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from ML on Jan 5, 2024
Thank you Gilbert for taking the time to review your recent stay with us.We're glad to know you enjoyed your time at our hotel.We look forward to welcoming you again!Cordially,

10/10 Excellent

Sulate

Liked: Cleanliness
Nice
Stayed 1 night in Dec 2023
Response from ML on Jan 5, 2024
Thank you Sulate for reviewing your recent stay.We're very glad you enjoyed your time with us.We look forward to welcoming you again.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ML on Jan 5, 2024
Thank you for reviewing your recent stay!It's a pleasure to know the services offered exceeded your expectations.We look forward to welcoming you again.Sincerely,

10/10 Excellent

Billy Hon Ki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent concierge, especially Alexander!
Stayed 2 nights in Dec 2023
Response from ML on Jan 5, 2024
Thank you for taking the time to review your stay Mr. Billy Hon Ji, we're glad to know you enjoyed your time with us!We're looking forward to welcoming you.Sincerely,

8/10 Good

Jason

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice property and conveniently next to the highway and the Traversier to go into Old Quebec. Hotel room wasn’t the cleanest with sticky floors and paint falling from the ceiling in the bathroom. The highlight of the hotel is definitely the outdoor pool that is opened during winter.
Stayed 1 night in Dec 2023
Response from Mina L on Dec 31, 2023
Hello Jason,Thank you for taking the time to review your recent stay with us.We're glad you enjoyed your time with us and we're thankful for your comments which will help us improve for the future.We're looking forward to welcoming you again next year,Happy new year!

10/10 Excellent

Dharmishtha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Dec 2023
Response from ML on Dec 31, 2023
Hello Dharmishtha,Thank you for taking the time to review your recent stay with us.We're glad to know you enjoyed your time with us met with your expectations.We're looking forward to welcoming you again next year,Happy New Year!

10/10 Excellent

yunshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023
Response from ML on Dec 31, 2023
Hello Yunshu,Thank you for taking the time to review your recent stay with us!We're glad to know you enjoyed your time at our hotel.We look forward to welcoming you again next year!Happy new year!

10/10 Excellent

Fatima

Stayed 1 night in Dec 2023
Response from Mina L on Dec 31, 2023
Bonjour Fatima,Merci d'avoir pris de votre temps pour évaluer votre séjour à notre établissement.C'est un plaisir de constater que celui-ci ait été des plus agréables.Au plaisir de vous accueillir à nouveau,Bonne année!

10/10 Excellent

Tharine

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Clevesque on Dec 29, 2023
Bonjour Mr/Mrs. Tharine, Thank you for your rating We are glad you enjoyed your stay with us.Happy holidays!

10/10 Excellent

Ajil

Stayed 1 night in Dec 2023
Response from ML on Dec 26, 2023
Bonjour Monsieur, Madame Ajil.Merci d'avoir pris de votre temps pour évaluer votre séjour à notre établissement.C'est un plaisir de constater que votre temps avec nous ait été agréable!Au plaisir de vous accueillir à nouveau.Sincèrement,

8/10 Good

Darshil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accomodation
Stayed 1 night in Dec 2023
Response from ML on Dec 26, 2023
Thank you Darshil for taking the time to review your recent stay with us. We're glad to know your time with us was nice and comfortable.Thank you for choosing to stay at the Four Points in Lévis.We look forward to welcoming you again!Sincerely,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie Ramirez on Nov 14, 2023
Bonjour Dennis,Merci d'avoir pris le temps d'évaluer votre récente expérience au Four Points Lévis.Je suis heureuse de constater que ce fut un excellent séjour pour vous.Encore une fois merci et au plaisir de vous revoir dans un future.Sincèrement,

10/10 Excellent

JEAN-CLAUDE

Stayed 1 night in Nov 2023
Response from Stephanie Ramirez on Nov 9, 2023
Bonjour Jean-Claude,Merci pour la note de 10/10. Je suis ravi de voir que votre expérience au Four Points Lévis à été à la hauteur de toutes vos attentes.Encore une fois merci et au plaisir de vous revoir parmi nous prochainement.Sincèrement

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stephanie Ramirez on Oct 10, 2023
Bonjour Karla,Merci d'avoir pris le temps d'évaluer votre récent séjour avec nous.Je suis ravi de voir que ce fut un séjour agréable pour vous.Encore une fois merci d'avoir choisi le Four Points Lévis et au plaisir de vous revoir prochainement.Cordialement,

8/10 Good

Alida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best option to visit Old Quebec City. No traffic to the ferry terminal at Levi's. Cross in 15 minutes and in the heart of it all without the hassle of finding parking. Or if you really want to go by car cross by ferry and skip the massively congested bridge. It is also close to the Trans Canada highway but not on the off ramps with all the noise where most hotels are built in this area. Thus a quiet and relaxing spot! They do not have any food services but the ES Cafe across the road is an absolute gem!!! Food is really affordable, delicious and served in a beautiful space. Breakfast, served with fruit and coffee for $8-$12 per person. Beautiful alternative options too! Hotel pool is heated, with 2 jaccuzi spots and lovely to unwind at the end of a day of exploring. Well equipped gym. Morning coffee is served. Everything was new and very well kept. We however think they can have a station where coffee is served throughout the day or maybe a mini station with pastries, oatmeal, cereal (single serve packages) and maybe a yoghurt or fruit option at a self serve breakfast counter to have a breakfast on the run for guests. The lack of any dining option makes one perceive this lovely spot as barebones. We loved how quiet the spot was though and the rooms are new and modern. For supper there were options within walking distance.
Stayed 2 nights in Sep 2023
Response from ML on Sep 25, 2023
Thank you Alida for taking the time to leave such a thorough review of your recent stay with us.We're very glad to know you enjoyed your time here and you found our nice neighborhood fun and relaxing. We're very lucky to be able to have great places such as the ES café to recommend since we don't have a restaurant.Thank you again Alida for the review, we're looking forward to welcoming you again soon!Sincerely,

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice, clean, modern hotel with wonderful staff.
Stayed 1 night in Aug 2023
Response from Stephanie Ramirez on Sep 22, 2023
Bonjour Anne,Thank you for taking the time to evaluate your recent stay with us.I am thrilled to read that you had an enjoyable experience in our hotel.Once again thank you for your time and I hope to that we will have the pleasure to welcome you again soon.Best regards,

6/10 Okay

Jian

Liked: Cleanliness, property conditions & facilities
No services
Stayed 2 nights in Sep 2023
Response from Stephanie Ramirez on Sep 22, 2023
Bonjour Jian,Thank you for evaluating your recent stay with us.Im sorry that we did not meet all your expectations with the hotel services. We are always looking for ways to improve and your comments are essential for us.Once again thank you and I hope you will consider staying with us again.Best regards,

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh
Stayed 1 night in Sep 2023
Response from Mina L on Sep 18, 2023
Thank you Gary for the kind review. We're glad to be able to welcome our guests in a clean and relaxing environment. Thank you for choosing the Four Points in Lévis Gary, where we hope to welcome you again for another great stay!Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying at here. The staff were very friendly and helpful. The room was lovely, huge and very comfortable. Would definitely stay here again
Stayed 4 nights in Sep 2023
Response from ML on Sep 16, 2023
Thank you John for taking the time to review your recent stay with us. We're very glad to know that we managed to make you feel comfortable during your stay here and it would be a pleasure to welcome you again for another stay as lovely as this one.Kind regards,

10/10 Excellent

NICOLAS

Stayed 1 night in Sep 2023
Response from Stephanie Ramirez on Sep 29, 2023
Bonjour Nicolas,Merci beaucoup d'avoir pris le temps d'évaluer votre récent séjour avec nous.Je suis très heureuse de constater que vous avez apprécier votre expérience dans notre hôtel.Encore une fois merci pour votre temps et au plaisir,

10/10 Excellent

liane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Mina L on Sep 9, 2023
Merci Liane pour avoir pris de votre temps pour évaluer votre dernier séjour avec nous. Nous sommes ravis de constater que celui-ci méritait un score parfait et il nous fera plaisir de vous accueillir à nouveau pour un autre séjour des plus agréables.Sincèrement

8/10 Good

SUNIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were good. Alexander and Felix at reception were extremely helpful in guiding us to locate good restaurants, ferry rides, promenades, food outlets etc. Both of them are true representatives of Quebec City. They made our stay comfortable and memorable.
Stayed 5 nights in Aug 2023
Response from Stephanie Ramirez on Sep 6, 2023
Dear Sunil,I am thrilled to read your great comments about our team members Alexander and Felix.It is great to know that they provided outstanding service to you and that it created a more enjoyable stay for you.Once again thank you for choosing the Four Points Levis and I hope that we will have the pleasure to welcome you again soon.Sincerely,

8/10 Good

Rasool

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stephanie Ramirez on Sep 6, 2023
Hello Rasool,Thank you for taking the time to rate your recent stay in our hotel.It was a pleasure to host you during your time in Lévis.I hope that we will have the pelasure to see you again soon!Best regards,

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient spot for a road trip stop.
Stayed 1 night in Sep 2023
Response from Stephanie Ramirez on Sep 6, 2023
Hello dear Harry, Thank you for posting a review about your recent stayin our hotel.I am happy to hear that your stay with us was up to your expectations and that the location was to your convenience. Once again thank you for your time.Best regards

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stephanie Ramirez on Sep 6, 2023
Bonjour Maribel,Je vous remercie d'avoir pris le temps d'évaluer votre récent séjour avec nous.Je suis heureuse de constater que vous avez passer un séjour agréable et j'espère que nous aurons le plaisir de vous accueillir à nouveau bientôt.Cordialement,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
Excellent place to stay. Very close to Quebec City. It was quiet and comfortable.
Stayed 1 night in Sep 2023
Response from Stephanie Ramirez on Sep 6, 2023
Dear David,Thank you for sharing your valuable feedback regarding your recent stay with us on Hotels.com.I am thrilled to see by the rating you gave to your recent experience,that it was a pleasant stay for you.Thank you for your time and for choosing the Four Points Lévis!Best regards,

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from ML on Sep 25, 2023
Merci Matthew d'avoir pris de votre temps pour évaluer votre dernier séjour à notre établissement. Nous sommes ravis de constater que les services offerts lors de vos séjours étaient à la hauteur de vos attentes.Au plaisir de vous accueillir à nouveau!

10/10 Excellent

Cheol Won, Richmond Hill

Stayed 2 nights in Aug 2023
Response from Mina L on Sep 23, 2023
Merci Cheol Won d'avoir évalué votre dernier séjour avec nous. C'est un plaisir de constater que votre séjour a été agréable et relaxant et ce sera un honeur pour nous de vous accueillir à nouveau pour un séjour des plus remarquables.Merci d'avoir choisi le Four Points à Lévis.Sincèrement

8/10 Good

Geraldine De

Liked: Staff & service, property conditions & facilities
Clean, nice staff
Stayed 1 night in Sep 2023
Response from Mina L on Sep 3, 2023
Thank you Geraldine for your review. We're glad the cleanliness and the service offered by the staff was up to your expectations and we hope to welcome you again for another stay soon!Thank you for choosing the Four Points in Lévis, Geraldine!Sincerely,

10/10 Excellent

Chockalingam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty new place. Great comfy rooms. All good location. Free parking. But No complimentary breakfast.
Stayed 1 night in Sep 2023
Response from ML on Sep 3, 2023
Thank you Chockalingam for the kind review. We're glad the services and location were satisfactory during your visit in our city! We are working hard to provide our guest with a new restaurant and we hope you can take advantage of it during your next stay with us!Thank you for choosing the Four Points in Lévis Chockalingam. see you soon!Best regards,

6/10 Okay

Sau hung

Disliked: Cleanliness, staff & service
Staff
Stayed 2 nights in Aug 2023
Response from ML on Sep 3, 2023
Thank you Sau Hung for taking the time to review your recent stay with us! I'm glad to know the staff made your stay enjoyable and satisfactory.Thank you for choosing the Four Points in Lévis Sau Hung and we hope to welcome you again soon for an even better stay!Sincerely,

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was almost new and spotless with wonderful beds. Rooms spacious as well as the bathroom and all well thought out. Unfortunately no restaurant for breakfast but an excellent cafe available across the street. Staff gracious and welcoming.
Stayed 1 night in Aug 2023
Response from ML on Sep 3, 2023
Thank you Barbara for the kind review. We're glad the property and the service offered by the staff met with your expectations! We're currently working very hard in opening our restaurant and we hope you'll be able to take advantage of it in the future.Thank you Barbara for choosing the Four Points in Lévis and we hope to welcome you again soon !Sincerely,

8/10 Good

Daniel, Saint-Eustache

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for one night with the family. We would definitely go back if we are in that area.
Stayed 1 night in Aug 2023
Response from Mina L on Sep 3, 2023
Thank you Daniel for the kind review! We're glad the services offered by the hotel were satisfactory and we hope to be able to welcome you and your lovely family soon for another great stay!Thank you for choosing the Four Points in Lévis Daniel, see you soon!Sincrely,

8/10 Good

Nachiketa, Wayland

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room and facilities were good. But the hotel is 30-40 minutes away from Quebec City. Also we asked the hotel staff about how to go to Quebec City. She insisted that we take the ferry as roads to Quebec CIty are under construction and that there is no parking. It is good that we ignored her advice. There was no traffic heading into Quebec and parking was not an issue.
Stayed 2 nights in Aug 2023
Response from Mina L on Sep 3, 2023
Thank you for taking the time to review your recent stay with us Nachiketa! We're glad to know the amenities offered by the property were up to your expectations. We always suggests the Ferry as means to get across to Old Québec as it's faster than going by the bridges and it makes for a great view, but We're happy to know your journey went well either way!Thank you for choosing the Four Points in Lévis Nichiketa and we hope to welcome you again soon!Kind Regards,

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel, spacious rooms, clean and tidy, friendly staff, and easy access from the highway. A bit far from the Quebec City ferry if you want to walk (lots of Uphill near the port!) so we drove the second day and it’s a short drive and we found parking easily. Would stay again!
Stayed 2 nights in Aug 2023
Response from Mina L on Aug 26, 2023
Thank you Katharine for taking the time to review your previous stay with us at the Four Points in Lévis. We're glad to know we were able to provide you with great service and a great environment. Thank you again for your review and we hope to welcome you again soon Katharine!Best regards,

10/10 Excellent

Adam

Stayed 1 night in Aug 2023
Response from Mina L on Aug 28, 2023
Thank you Adam for reviewing your recent stay with us at the Four Points in Lévis! We are thrilled to know we were able to offer you great service for a great stay and we hope to welcome you again soon!Best Regards,

8/10 Good

Diana

Stayed 3 nights in Aug 2023
Response from Stephanie Ramirez on Aug 25, 2023
Bonjour Diana,Merci beaucoup d'avoir pris le temps d'évaluer votre récent séjour avec nous.Je suis ravi de voir que vous avez bien apprécié votre expérience et j'espère que nous aurons le plaisir de vous accueillir à nouveau bientôt.Cordialement,