Thank you for your excellent review. I am glad to see that, based on you rating, you enjoyed your stay. Our property is well loved, and we are anxiously awaiting a full renovation in the next 24 - 36 months which will see all our guest rooms, and public spaces receive some very anticipated updates! I hope we can continue to welcome you back before, and after our renovation. Thank you again for choosing to stay with us!

Thanks for the great review! I hope we can welcome you back again soon.

Thank you, Darlene for the great rating and comments. Our staff are the best and great to see they made your stay and welcomed you.

Thank you, Andrea for the rating on your stay and that you thought your stay was good. We hope you will come stay again at the hotel.

Hello Jaskaran, Thank you for the rating and comments on your stay. We are glad we were worth the price. Please come stay with us again.

Hello Maurice, Thank you for your comments on your stay. I apologize for the slow elevator, and we will have this looked at by the service company. Glad to see the service you received was great.

Hello Michael, Thank you for your great rating on your stay at the hotel. We hope you will stay with us again.

Thank you, Dale for your comments on your stay. I apologize the elevators were not working correctly. We will have the elevator company come in to inspect. It is great to see you enjoyed your stay. We hope to see you again.

Hello Erin, Thank you for your comments on your stay, it is great that you enjoyed your stay from the affordability to convenient Denny's on location and that we are a pet friendly hotel. We hope you will visit again.

Hello Kevin, Thank you for you rating and comments on your stay. Glad to see you enjoyed the pool and had a good stay. We hope to see you again.

Thank you, Zain for your comments on your stay. We apologize for the inconvenience of not having your reservation downloaded from Expedia at you check in time. Our Property Management System had a maintenance update and due to this was not transferring any reservations from any of the websites that can reserve our hotel. I will definitely have a conversation with our staff to make the check in smoother.

Thank you for the great review! I hope we can welcome you back again soon.

Thank you for taking the time to leave a great review!Guest, and team safety is always our top priority. We employ many measures to ensure everyone experiences a safe, and welcoming environment. We have updated our exterior lighting, added security cameras, all guest floors require secured access for guests only, and we continue to work with a local security provider for patrols in the the evening. A city the size of Lethbridge does have challenges with vagrancy. Our team always does it's best to approach all interactions with respect and kindness. Our hotel teams work locally with organizations and charities to do our best to make a positive impact on those around us. Please feel free to make a member of our team aware of any concerns immediately, so they can be addressed.I hope we can welcome you back again!

Thank you for the great review. I am glad you enjoyed your stay with us, and we look forward to welcoming you back soon!

Thank you for taking the time to leave an excellent review. I am glad to see you enjoyed your time with us, and that out team made a lasting, positive impression. I hope we can welcome you back!

Thank you for the great review, and kind remarks about our front desk team! I hope we can welcome you back again soon!

Thank you for the excellent review of your stay, and our team! I hope we can welcome you back again soon!

Thank you for taking the time to leave an excellent review! I'm happy to see our team made a great impression during your stay.I hope we can welcome you back again soon!

Hello Ken, Thank you for staying at the hotel and writing a review. It is great to see you enjoyed the helpful staff. Come back and see us again.

Hello Gwen, Thank you for your rating and the great comments on your stay. Glad to see you enjoyed the pool and the guest rooms. We hope you will come back to visit us again.

Thank you, Alysha, for your rating on your stay. We hope to see you again.

Hello Kathy, Thank you for the rating and comments on your stay. We are glad you enjoyed your stay. We hope to see you again soon.

Thank you, Alida for writing a comment on your stay. I apologize for the noise coming from the other rooms on your floor, the front desk would have been quite willing to go up to the floor and ask for quiet. We hope you will try the hotel again.

Hello Jonathan, thank you for your rating on your stay at the hotel. We hope to see you again.

Thank you, Brenda for your rating on your stay at the hotel. We hope to see you again.

Hello Edee, Thank you for taking the time to write about your stay. I sincerely apologize for the inconvenience of the rooms not being clean at your check out time. This is definitely not a norm for our guest rooms, and the housekeeping team is usually very good at the cleanliness of the room. We did miss the mark which again we apologize. I am glad to see the front desk did refund your money for your stay. We do hope you will try our hotel again.

Thank you, Wade for your comments on your stay. We will address your concerns on the carpet right away. We hope you will come and see us again.

Thank you for taking the time to leave a great review! We glad to see you enjoyed your stay. I hope we can welcome you back again soon!

Thank you for taking the time to leave a review of your recent stay. I am so sorry if your time with us failed to meet expectations. I will reach out privately to connect and see where we could have improved. I hope we can welcome you back again soon!

Hello Paige, Thank you for your comments on your stay. I apologize for the of the room you were staying in. This is not the norm as we do pride ourselves on clean rooms. I will pass your comments to the housekeeping team to address.

Thank you, Cheryl for your rating and great comments on your stay. It is great to see that our front desk staff, the beds and the place was quiet for you. We hope you will visit us again.

Thank you, Sandra for your comments on your stay. It is great to see our front desk associate (Catalina) made your stay excellent. We will be sure to pass your great comments on to her.

Thank you for taking the time to leave an excellent rating of your recent stay! I am glad to see you enjoyed your time with us. I hope we can welcome you back!

Thank you, Carlos, for your rating and your comments. We hope to see you again.

Thank you for your comments and you're rating and thank you for mentioning the great service you received.

Hello Christopher, Thank you for your comments on your stay at the hotel. I sincerely apologize for the experience you had staying at the hotel. Although the hotel is dated, we do try our utmost to keep the hotel well maintained and clean. This seems to have been missed in your room and this will be addressed right away. Your sister booked the hotel on our website and belongs to our RSVP member program, the goodie bag we to welcome and thank you our RSVP members. We do hope you will try our hotel again.

Hello Jerry, Thank you for your comments and rating on your stay at the hotel. We are so glad you enjoyed your stay.

Thank you, Tracy for your rating and your review, it is great that you enjoyed your stay and the service you received. We hope to see you again

Hello Loan, Thank you for your comments on your stay. I apologize for the noise for the Heating/AC system. I will have our maintenance address this in the room you were in. It is great that the service you received was good.

Hello Rose, Thank you for your 5 of 5 rating and that you enjoyed our location. we hope you will visit us again soon.

Thank you, Deborah for your 5 of 5 rating on your stay. We hope to see you again.

Thank you for taking the time to leave a rating of your recent stay. I am sorry if we failed to meet expectations in some way. I have reached out separately to attempt to gather more information as to how we could have improved your overall experience. I hope to connect with you, gain an understanding, and welcome you back again!Thank you for staying with us!

Hello Murray, Thank you for your comments on your stay at the hotel. We are glad you enjoyed the pool for a morning swim, the coffee room and the service you received. We look forward to your next visit.

Hello Tracy, Thank you for your 5 out of 5 rating and that your stay. It is also great to see you felt safe and our property was convenient for you. We look forward to seeing you again.

Thank you, Talyssa for your rating. We hope to see you again.

Hello Stephen, Thank you for your comments on your stay, it is great that the hallways and room was quiet, clean and you had a good nights sleep. See you again soon.

Hello Chris, Thank you for your rating and comment on your stay at the hotel. We are close to downtown which is quite convenient. Looking forward to seeing you again.

Hello Scott, Thank you for your rating on your stay at the hotel. We hope you will stay with us again.

Hello Doug, Thank you for your rating and comments. Sorry to hear that the surrounding area was not great, we do our best to have a safe environment for our guests and staff. It is great to see that the service you received was fantastic.

Hello Dave, Thank you for the rating on your stay at the hotel. We hope to see you again.