Ratings based on 397 Verified Reviews

3.4 out of 5
63% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton AB

Easy access hotel.

Posted 20-Feb-2018
Restaurant on site. VERY comfortable beds and bedding. Pet friendly!!
Comment from Hotel Management
20-Feb-2018 by Mac, Hotel Management
Thank you for your positive response. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, AB

Nice location and close to stores.

Posted 19-Feb-2018
Pros: N/A
Cons: N/A
Location: N/A
Staff are friendly. Access is easy. It is quiete during the night.
Comment from Hotel Management
20-Feb-2018 by Mac, Hotel Management
Thank you for your positive response. We hope to see you again soon.
3 out of 5
by A verified traveller from Okotoks

No breakfast.

Posted 18-Feb-2018
Would have scored higher if breakfast was included, cancelled my booking for thw following week for a hotel that supplies a breakfast. Yes there is a Denny's downstairs however a buffet breakfast is a much quicker option. Room was average.
Comment from Hotel Management
20-Feb-2018 by Mac, Hotel Management
Thank you for your positive response. We hope to see you again soon.
3 out of 5
by A verified traveller

Dated Hotel

Posted 16-Feb-2018
Bed was decent and rooms have seen some renovation but this hotel is really dated. If I had my choice again between this and any of the hotels recently built I would stay at those as they are just so much cleaner and the heaters won’t be loud won’t be so dusty. Again not a bad hotel for the dollar if you get a good deal but if it is comparable to the new hotels pick the new ones. This hotel is not a 3.5 or 3 star. More like a 2-2.5
Comment from Hotel Management
20-Feb-2018 by Mac, Hotel Management
I apologize that you you did not enjoy your stay. We will pass on to the departments to improve upon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Entry doors

Posted 12-Feb-2018
there was not atomatic front enty doors so it was hard to get your luggage into the hotel and suit case that was the biggest down fall and the shower was hard to activate
Comment from Hotel Management
12-Feb-2018 by Mac, Hotel Management
Unfortunately we do not have automatic doors, hopefully when our lobby under goes renovations in 2019, they will be adding them then.
2 out of 5
by A verified traveller

Run down

Posted 5-Feb-2018
Dirty, rundown...not a good location. Couch had some suspect stains on it, and was in need of a vacuum. TV worked, sort of. Take a hard pass on this location. Sketchy area
Comment from Hotel Management
7-Feb-2018 by Mac, Hotel Management
I am sorry to here that you did not enjoy your stay with us, I hope that you reported these issues to the front desk so we could of helped rectify the issues somehow.
3 out of 5
by A verified traveller from Calgary

Disappointed.

Posted 28-Jan-2018
Cons: Pool area needs to repaired
The hallways were freezing, which is not fun when you are coming from the pool, the pool change area had panels missing from the ceiling and appeared to be under construction. A loud heater and trains passing in the night prevented a good nights sleep.
Comment from Hotel Management
31-Jan-2018 by mac, Hotel Management
We are sorry to hear that you did not enjoy your. We will ensure that maintenance is notified of the issues. And hope next time you stay we will have better met your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Island

Lots of services/amenities

Posted 24-Jan-2018
Had a great stay here. Great fitness room, clean hotel and room. Denny’s restaurant is in the hotel as well as a Bar One restaurant/lounge. Had exceptional service from my friendly server Kastleen at Bar One, which was very appreciated. Will stay here anytime that I am in Lethbridge.
Comment from Hotel Management
25-Jan-2018 by NB, General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveller

Posted 20-Jan-2018
Window lock was broken. There is a lot of Highway noise. In order to lock the door to the room I had to lift up on the door itself in order for the deadbolt to lock. There is no fan in the shower either. I also found a short black curly hairs on the pillowcases.
Comment from Hotel Management
24-Jan-2018 by Mac, Hotel Management
I am sorry we did not meet your expectations, maintenance, and housekeeping are looking into your complaints, however there is no fans at this property as all bathrooms are on a central evacuation fan.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, good location and an excellent option.

Posted 14-Jan-2018
Cons: Blower nose. Very loud.
Only thing we did not like was the noisy heating blower.
Comment from Hotel Management
17-Jan-2018 by NB, General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!