Ratings based on 314 Verified Reviews

3.4 out of 5
63% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller fromCranbrook, BC.

Inexpensive accommodations

Posted 13-Mar-2017
A pleasant stay however the coffee pot wasn't cleaned thoroughly, it had bits of oatmeal in it. The shower curtin had blood on the outside. Hmmmm? Makes me wonder why someone is using the coffee pot to heat food. There was no microwave in the room. You get what you pay for!
Comment from Hotel Management
17-Mar-2017 by Crystal-Front Office Manager, Hotel Management
Firstly I would like to thank you for taking the time to write a review. I do apologize that the coffee pot was not cleaned properly and that the room was not up to standards. I will inform my housekeeping manager so that this does not happen again. Have a great day
3out of 5
Recommended
for Everyone
by A verified traveller fromInnisfail, Ab

Business trip in Southern Ab.

Posted 25-Feb-2017
Pros: The bar was nice, the staff was great.
Cons: Some maintenance in hallways, bathroom in the room and some of the lobby area could use some sprucing up and some updating.
Location: Located in downtown Lethbridge, lots of things to do in the area.
Overall, good experience, would stay here again. The bed was comfortable, and the room was clean. The bathroom was clean, but could have used a little maintenance with wall finishes and flooring.
Comment from Hotel Management
25-Feb-2017 by General Manager, Hotel Management
Dear Mike, Thank you for taking the time to review us. I am delighted that you had a pleasing stay and took the opportunity visit our amenities. I am very fortunate to work alongside such a competent team of staff and it is always nice to hear from our guests that they helped to make your stay more enjoyable. We are continually upgrading our rooms and bathroom facilities so I do hope that you will join us for another stay in the future and we will look forward to welcoming you back.
2out of 5
by A verified traveller

Convenience is what sells this hotel.

Posted 23-Feb-2017
Pros: The staff, especially the front desk, great bunch of people!
Cons: The windows must be updated. The cups must be changed out each time regardless, seriously it sets a very bad lasting impression in your guests minds.
The hotel its self is not too bad it easy for travelers on the Red Aroww to use, and over all it tries to be a better hotel. But, as hard as the staff try, and believe me they are awesome no complaints there. The hotel cannot escape the fact it's outdated and in need of physical updates. The elevators need a through mechanical servicing to start. But what really needs to be adressed first is the windows in the rooms, seriously single pane glass,?! and partially screwed shut old sliding doors. Noisy, noisy. Sounded like the road was outside my window and I was up a few floors. Rock hard bed and mix and match furniture didn't help either. But the one thing that management/owners can address ASAP is the fact that, although it's a great idea to have a in room little coffee maker. It is not a great idea to have coffee mugs that have clearly, clearly been used by the last guest and just been wiped out! That is just gross. It should be policy to always, always replace all cups with new ones EVERY guest check out. not just leave the old ones there if they appear to be clean. Nasty. So don't use the cups until you scrub them yourself, don't trust they are clean. I had lip slobber marks on the one in my room, and signs some had swished a rag on the other there was still grunge in the bottom. And I don't want to talk about the bath room ones. The good news is it's a safe building and the staff are great. And Denny's down stairs!
Comment from Hotel Management
25-Feb-2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to review us. I am delighted chose to stay with us and had the opportunity to visit our amenities. I am very fortunate to work alongside such a competent team of staff and actively seek to empower them to deal with rare instances where we don’t quite meet the grade. That said, it is regrettable that condition of the windows and coffee mugs were not up to standard and I shall be looking into this issue immediately– thank you for letting me know! We are continually upgrading our rooms and bathroom facilities so I do hope that you will join us for another stay in the future and we will look forward to welcoming you back. I invite you to contact me at any time should you wish to discuss your stay further.
3out of 5
by A verified traveller

Posted 14-Feb-2017
I don't think I would ever stay there again. It's funny how things never look like the picture.
Comment from Hotel Management
17-Feb-2017 by fom_lethbridge@sandman.ca, Hotel Management
Thank you for taking the time to write a review. I apologize if your stay was misleading as you state in your review regarding the picture. Would you be able to email me personally and give me a little more detail so that I can correct the situation. Thank you and have a good day
3out of 5
by A verified traveller

Average hotel.

Posted 5-Feb-2017
Pros: Lots of parking
Cons: Heat on in room when guest arrives. Needs dusting
Location: Hospital near by
When we got to our hotel room the heat was turned off. We had to keep our coats on for a good hour and the floor in the bathroom was freezing.
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to review us. I am delighted that you had a pleasing stay and apologize regarding the heating issue. During the cold season we strive to keep our rooms at a comfortable temperature for our guests. Be assured I will speak to my Housekeeping Manager regarding this matter. I invite you to contact me at any time should you wish to discuss your stay further.
2out of 5
by A verified traveller fromPenticton

conveniently close to main road arteries

Posted 23-Jan-2017
Very old hotel. Room had crumbs on the floor and man hairs from shaving on the soap tray holder. The heater would not turn down I had to shut it off until the room got cold.
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Dear Lisa, Thank you for taking the time to review us. We are continually upgrading our rooms and bathroom facilities so I do hope that you will join us for another stay in the future and we will look forward to welcoming you back. I invite you to contact me at any time should you want to discuss your stay further.
3out of 5
by A verified traveller frommedicine hat

Meh

Posted 22-Jan-2017
My boyfriend and I stayed at the Sandman for one night. The front desk manager was nice and our check in was very fast. the floors in our room were dirty and stained. The bedding had many stains from the colours blue to red and there were tones of markings on the walls. The shower didn't drain either. The Denny's roof was leaking very bad as well.
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to review us. I am delighted that you had a pleasant experience from our staff. I apologize that you found the room state unsatisfactory and be assured I will speak with my Housekeeping Manager to address the issue. We are continually upgrading our rooms and bathroom facilities so I do hope that you will join us for another stay in the future and we will look forward to welcoming you back. I invite you to contact me anytime should you wish to discuss your stay further.
2out of 5
by A verified traveller

The rooms were dirty and completely out dated.

Posted 19-Dec-2016
I will never stay here again not sure how this hotel had such a high rating. It was not clean and the staff were less than helpful.
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to review us. I apologize that you did not find your stay satisfactory. I invite you to contact me at any time should you wish to discuss your stay further.
3out of 5
by A verified traveller

Relaxing with beautiful pool area

Posted 6-Dec-2016 on Hotels
Room was outdated and bathroom was not clean. But was relaxing none the less
2out of 5
by A verified traveller

Not likely to stay again

Posted 15-Nov-2016 on Hotels
Although the the hotel is not responsible, our vehicle was vandalized while parked at the hotel overnight - It speaks to the quality of the neighbourhood or lack thereof. The room was noticeably worn and not cleaned thoroughly - for example, when we pulled back the curtains in the room the windows were smeared with multiple hand prints, forehead prints, lip prints, etc....hard to believe all of it was due to a single oversight by cleaning.