2/5 Poor
Verified traveller
Travelled with family and small children
Aug. 4, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia said when we booked our hotel that a credit card was not required to hold the room, and that we could pay at the hotel. The day of arrival a larger hold (2.5 x what the room rate was) was applied to my card.
I was checking in with another couple, we each had separate reservations.
Upon arriving at the hotel, around 7-7:30 PM to check in, my friends room was not ready and we were told they’d have to wait. My room however was ready. Our check in time was anytime after 3 PM so I was surprised that they did not have one of our rooms ready. It took us around an hour to get checked in as when we arrived there was another hotel guest getting assistance for about half an hour or so before we were able to be checked in.
Upon arriving In my room, everything seemed pretty clean (for my standards) however you could tell the carpet needed a vacuum. When I went to put the toilet seat down, I noticed the area around the toilet lid and down the side were not cleaned and had remnants from the previous guests (the inside toilet bowl however and seat seemed clean). There were also what looked like tooth paste stains in the shower. I did not call the front desk about any of these issues as it was late and we had had a long day and I did not want to deal with the extra hassle and wait to get things cleaned up before I could go to sleep for the night.
Stayed 1 night in Jul 2021