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Reviews of Hotel Aroi Bierzo Plaza

3 out of 5
Hotel Aroi Bierzo Plaza
Plaza Del Ayuntamiento 4, Ponferrada, LEON

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 69 reviews" "
Rating 8 - Good. 28 out of 69 reviews" "
Rating 6 - Okay. 7 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Helena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location and clean, but it was quite dated and the bed really not comfortable
Stayed 2 nights in May 2021

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great location
Stayed 2 nights in Sep 2019

10/10 Excellent

REGINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very kind. Our phone charger did not work and they directed us to a shop for a new one. Trastevere restaurant was fantastic. The local bierzo wine is something you should try!
Stayed 1 night in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino Hotel
Just steps off the Camino de Santiago. Excellent place for peregrinos to take a rest day. Several restaurants adjacent or very close. Templar Castle two blocks away Good neighborhood in the old part of the city. There are two Aroi hotels in Ponferrada. This is the smaller of the two and my personal favorite
Stayed 1 night in Jun 2019

8/10 Good

glynis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great location right on the square,(although can be abit noisy at night, but wasnt really a problem).. a good underground public car park almost next to it..very good variety for breakfast..
Stayed 1 night in Apr 2019

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

John, Hamilton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Potential
Nice enough hotel, better than most along the Camino, but not up to business travelers standard. Room was quite cold, heat did not seem to really work. Shower neither hot nor cold. Breakfast buffet decent, but slow to clear tables and replenish food items.
Stayed 1 night in May 2018

6/10 Okay

Andrea, Stuttgart

Liked: Staff & service
Rest day from Camino and albergues
Took a rest day in Ponferrada. Nice clean hotel, central location to Camino Frances path. Superbe, friendly accommodating staff. Very noisy all night from the bars and drunks in the square
Stayed 1 night in Apr 2018

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Originals Tours, Costa Mesa, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Location
The only good thing about this hotel is its centrally located in the main square.

6/10 Okay

larry, Oregon, USA

Liked: Cleanliness, staff & service
Ponferrada
You cannot drive up to the front of this hotel so your GPS may be very confused -- it is situated in a plaza and parking is in an underground facility for a cost or free public parking two blocks away. You must park and walk the distance and if you use the underground parking you must take bags up stairs as there is no elevator. The hotel is pleasant enough but noisy from the plaza patrons, the neighboring hotel guests, the morning street sweeping, and the church bells 8am-11pm. The room however is clean and spacious and the staff is personable. The location to the historic center can't be beat; all is within walking distance as are plenty of eateries.

10/10 Excellent

Peter, Scituate, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Attentive reception. Clean and comfortable. Centrally located

10/10 Excellent

Susan, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, English speaking receptionist, Underground car park very close.
Thank you very much for your stay in our hotel. Kind regards,

10/10 Excellent

Berkley, Nevada USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest day on the El Camino de Santiago
My wife and I needed a rest day in Ponferrada and this hotel was perfect, right in old town , near the tourist attractions. Staff was pleasant and helpful. Our room was new, big, and cute, lots of stone accents.
Response from Reception on Sep 19, 2015
Thak you very much for your stay in our hotel. Kind regards,

10/10 Excellent

Alessa, Holt, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
The hotel was good, staff friendly, room neat and comfortable. You can save the parking fee if you park at the public parking lot just a few steps further than the private parking, this parking lot is safe for your car. From the hotel, you can go walking to visit the "Castillo de los Templarios" and there are many restaurants around.

8/10 Good

Sally, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Excellent location for the centre of town. Very convenient parking in the underground parking in the square. Room wasn't the biggest and not much of a view, but had everything we needed. Nice bar and restaurant at the hotel - shame that breakfast was served in a basement room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Norman Gladstone, Vancouver, Canada

Liked: Cleanliness
A Charmer
A perfectly adequate and clean hotel in the centre square of Ponferrada, with enough charm to make you feel you are in the right hotel that will allow you to absorb the atmosphere of this interesting city. Excellent location to explore the old city and fortifications.

10/10 Excellent

Keith Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located.
A good hotel in the main square close by the Old Town. I enjoyed a comfortable stay and ate dinner and breakfast in the La Taberna restaurant in the basement which offered a good choice. Anything in the town that doesn't move has been graffitied which is a shame.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Muy bien ubicado
Hotel muy bien ubicado, precio razonable, habitacion algo pequeña, si se va solo a dormir, bien.
Stayed 1 night in Jul 2020

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Jose Ignacio

Liked: Cleanliness, staff & service, room comfort
Para repetir
Destacar la ubicación en la misma Plaza del Ayuntamiento y el buen trato del personal. Solicitamos una habitación con vistas y nos la dieron, con balcón con vistas al Ayuntamiento El desayuno correcto
Stayed 1 night in Dec 2019

4/10 Poor

Ramón

Travelled with group
Disliked: Staff & service, amenities
No me gustó los grandes problemas para aparcar y las pocas soluciones que facilitó el hotel, es decir, ninguna. La cama es muy, muy dura. El hotel, para Ponferrada, puede valer, pero los habrá mejores
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Muy boen situado al lado del casco antiguo. El desayuno muy completo y la atención muy buena. Algo de ruido en las habitaxiones que dan a la plaza
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El personal es muy agradable y las habitaciones muy limpias. El baño es antiguo, con la bañera deformada en el suelo.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesante opción
Calidad-precio buena. Sin lujos pero limpio, silencioso y muy buen trato del personal. Las almohadas muy altas para mis necesidades. Buen aire acondicionado (te dejan una tarjeta de más para que puedas dejarlo encendido mientras estás fuera -que se agradece un montón-). Minibar para guardar tus cosas (con dos botellas de agua de regalo). Caja fuerte. Baño amplio. Vasos de cristal en lugar de los de plástico se agradecerían. Muy bien ubicado.
Stayed 1 night in Jul 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

David, Terrassa, España

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En plena plaza mayor, con una ambientación y una vista muy hermosas, consigue ser un excelente lugar de descanso. Doy fe porque en plena noche de Viernes Santo, con toda la plaza llena de gente, no se oía apenas nada dentro de la habitación, gracias al cierre de las ventanas. La calidad del restaurante para la cena fue estupenda, con un servicio rápido y muy amable. El desayuno, muy completo también, incluyendo alimentos para veganos.
Stayed 1 night in Apr 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situación perfecta
Hotel muy bien ubicado, limpio y el personal muy amable. Parking de pago por 9.5 el dia en la misma plaza
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor opción en Ponferrada
Situado en la plaza mayor de Ponferrada, es ideal para visitar todos los monumentos de la ciudad. Está cerca de todo lo importante. El personal es muy amable y las habitaciones están muy bien acondicionadas. Buen cuarto de baño. Tiene bar y restaurante. Muy recomendable
Stayed 2 nights in Oct 2018

8/10 Good

Txema, Ponferrada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó por estar ubicado en el centro de la ciudad,lo bién que comimos y cenamos en sus restaurantes.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Todo fantástico en este hotel, como siempre
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Muy céntrico y buen trato personal
Buena situación para el camino De Santiago muy céntrico
Stayed 1 night in Jul 2018

8/10 Good

Pedro Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estancia en este hotel, la ubicación perfecta en el centro de Ponferrada, habitación muy amplia. Todo ok. El desayuno muy bien.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto como siempre
Como siempre -y vengo un par de veces al año- la estancia en este hotel es perfecta.
Stayed 2 nights in Nov 2017

4/10 Poor

AINARA

Disliked: Staff & service, room comfort
Bastante mal
Este hotel no es sinónimo de descanso en absoluto, a la una de la madrugada se oía todo el griterío de la calle, y a partir de las siete de la mañana no paran de sonar portazos y golpes de otros huéspedes y esa delicadeza que emplean las chicas que hacen habitaciones...corriendo las camas como si no hubiese un mañana, por si fuera poco las campanas de la Iglesia de al lado, suenan cada 15 min!!!! Imposible descansar!!!! El restaurante caro y para una ensalada que tomé tenía más sal que otra cosa...el personal de recepción muy bien y el desayuno también, se puede aparcar cerca en un parking que es gratis...pero aún así no volvería y menos por el precio pagado, he estado en hoteles más baratos y he descansado mucho mejor, que para eso son...
Stayed 1 night in Sep 2017

10/10 Excellent

Maribel, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ponferrada turística
Espectacular
Stayed 2 nights in Aug 2017

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, solo un pero
Deberían tener mas insonorizadas Las habitaciones y las ventanas exteriores
Stayed 1 night in Jul 2017

8/10 Good

carmen, JF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situado.
Personal agradable, limpio, cómodo y en un entorno bonito. El edificio también es bonito, y las habitaciones están bien. Suelo ir cuando viajo a Ponferrada. Aunque depende de la temporada puede resultar un poco caro. Echo de menos alguna cosa como hervidor de agua, para estancias más largas, ya que es una ciudad en la que en ocasiones, me gusta quedarme varios días. Pero es uno de los hoteles que siempre tengo en mente a la hora de ir al Bierzo.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ideal por su emplazamiento y precio-calidad
So hemos estado una noche pero el hotel muy como y su emplazamiento ideal. La relación precio-calidad muy buena

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre optó por este hotel por su situación, calidad, servicio...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Rocío

Disliked: Room comfort