Lobby

Reviews of Hilton London Watford

4 out of 5
Hilton London Watford
Elton Way, Watford, England

Reviews

7.4

Good

Rating 10 - Excellent. 285 out of 1003 reviews" "
Rating 8 - Good. 368 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 80 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Mar 2024
Response from Hilton London Watford on Mar 27, 2024
Hi Mark,Thank you for leaving such positive feedback. We appreciate you as a guest and hope to welcome you back soon!Kind Regards,

6/10 Okay

Ralph

Response from Hilton London Watford on Mar 4, 2024
Hi, Thank you for taking the time to leave us your review. we will pass your feedback on where necessary.Kind Regards,Hilton London Watford

6/10 Okay

Ana

Business traveller
Meeting room was dirty and expensive. Room Ok. Old building.
Stayed 2 nights in Feb 2024
Response from Hilton London Watford on Feb 14, 2024
Hi, Thank you for your review. Id like to apologize for this experience. We will be passing on this feedback where necessary. Kind Regards,

2/10 Terrible

Sanad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found toilet roll with blood staines ! Wont be staying here ever again and management wont compensate or take full responsibility
Stayed 1 night in Dec 2023
Response from Hilton London Watford on Feb 14, 2024
Hi, Thank you for your feedback. Id like to apologize that this was your experience. We will be passing this on to our team where necessary. Kind Regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Watford a warm welcome.
It was nice to be greeted at the Disabled Access ramp and directed to reception. Room was nice and of a standard expected for the price we paid.
Stayed 3 nights in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

10/10 Excellent

Sabrina

Travelled with family
Liked: Staff & service
Stayed 8 nights in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable stay
A warm welcome and easy check-in. Comfortable twin room with everything you might need. The bar staff were equally friendly, and small plates we ordered for supper were as good as you would want.
Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

2/10 Terrible

Chloe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely rude Tried charging me for food and breakfast which we didn’t have Didn’t apologise for any of it Ended up leaving a day early as staff were just awful Bad customer service don’t recommend
Stayed 2 nights in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel to stay at for work, just off M1, handy location
Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

4/10 Poor

Ventzislav

Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

8/10 Good

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

10/10 Excellent

ALAINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast.
Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

10/10 Excellent

Ros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
neither yay neither nay
Very Basic and very expensive for what it is. We used as a last minute booking as building work in our house over ran that particular day. I was accompanied by my wife and 2 young children. To charge £10 parking for the night for patrons is crazy..especially considering the amount of parking spaces there are. We asked for a fridge which the gentleman very kindly brought to us however, there was a pack of cooked chicken that expired in May 2023 inside, which clearly shows a lack of cleaning attention. Not a great stay and very expensive for such a basic hotel. Wouldn't recommend personally but each to their own.
Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

P

Stayed 1 night in Nov 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

6/10 Okay

Caroline

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Bar area was nice to sit it. Room need refurbishing. Was surprised to see how old furniture was. Overall comfortable
Stayed 1 night in Oct 2023
Response from Divya on Nov 1, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Divya on Nov 1, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay perfect. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Ambikaipakan, Mason

Stayed 3 nights in Oct 2023
Response from Abi on Dec 27, 2023
Thank you for taking a moment to share your experience at Hilton London Watford. We hope to welcome you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worthy of the Hilton name
First room. Full of flies. Second room. Full of flies Third Room. No flies but no fridge nor air conditioning and a bathroom from 1973. Dreadful hotel.
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

malachi

Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

GRAHAM

Business traveller
Faulty fire alarm meant the fire alarm was going off until the early hours
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Nick

Stayed 1 night in Oct 2023
Response from -Front Office on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Stephen

Business traveller
Disliked: Property conditions & facilities
Average
It is just tired my room has massive carpet stain although was clean and large but paid extra for that! Its also horrendously expensive due i guess to be business focused. For this price i expected a LOT better quality
Stayed 1 night in Oct 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future

8/10 Good

Jayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Graham

Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Brian, Tamarac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with restaurant, bar, and good breakfast. Only one place to eat around the hotel. Very dangerous to cross the street or go to the bus stop. Only really accessible by car or taxi.
Stayed 3 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future

6/10 Okay

DAVID

Disliked: Amenities
Rooms did not have sophisticated facilities. The shower was leaking. There was no seal indicating that the room has been properly sanitised. Location was good, food was ok. Staff very polite and friendly.
Stayed 2 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future

10/10 Excellent

Megan

Stayed 2 nights in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Dinesh

Travelled with partner
Liked: Cleanliness, staff & service
I found the Parking Charge of £10 per night to be a big put-off. Also, we found the hot breakfast ingredients such as Veg Sausage, Hashbrowns, and baked beans to be somewhat bland and stale. The staff, room cleanliness and cold breakfast was good
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from -Front Office on Oct 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

michael

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Verified traveller

Disliked: Staff & service
Very Average stay
An ok stay. Just stayed one night. Reception at check in was very short & made to feel welcome. The room was clean and comfortable. The breakfast was ok and options for vegeterians, although isnwas very loud due to a group of people speaking very loudly. Given the cost, i would not be staying again.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

8/10 Good

carol

Liked: Cleanliness, room comfort
Quick stop over
Overnight stop-did not use any other facility so cannot comment. Room spacious but quite dated and far too hot. Clean and comfy bed so all you need really.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We will take your comments to improve guest experiences. We look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Poor service from check in, came to check in at 3pm to be told room was still not ready, by 4pm the room was ready. no toilet rolls provided in the room had to asks on both days of our stay. paid for breakfast for both days only to be told that we was not booked in for sunday. only provided us with 2 glasses and 2 cup when they where 4 of us staying in the room.
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Maria

Liked: Property conditions & facilities
The staff was very nice and attentive.
Stayed 4 nights in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Many other better options in the area.
A labyrinthian structure or seemingly '90s design. In severe need of refurbishment. No value for the cost. Many nicer area options. Not within accessible walking distance to anything.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

2/10 Terrible

Dipenkumar

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Nayteeravady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for one night Lovely hotel Received very attentive Breakfast the best lots of selection Unfortunately food at the restaurant has gone down a bit Been to a few Hilton lately food is not the same as before Breakfast the best
Stayed 1 night in Jul 2023
Response from -Front Office on Jul 21, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay well. We will pass your feedback on to the restaurant manager. We look forward to welcoming you back to our hotel in the not too distant future.

2/10 Terrible

Steven

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I didn't like the extremely noisy party that ran on till 1:30pm. If I had known about this I wouldn't have booked in. Front desk staff gave away our Family room, though they did offer two rooms. I will never stay at this hotel again. I will actively avoid Hilton hotels in the future. Awful experience.
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Watford
Overnight stay in Watford as part of a business trip. i stayed one night. The hotel was easy to find, the gym facilities were good and the food in the restaurant was enjoyable.
Stayed 1 night in Jul 2023
Response from -Front Office on Jul 21, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the staff helpful. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Eric

Stayed 1 night in Jul 2023
Response from Front Desk on Sep 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

2/10 Terrible

Leila

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff horrible the worst place ever
I cannot believe this is a Hilton hotel. The tvs didn’t work apparently a hotel wide issue staff were among the rudest people I have ever encountered in my life we was asked to leave after complaining about the tv and staff which we did What made this stay so awful we’re the staff the women on reception The male staff were fine and pleasant but the manager was the most horrible lady I have ever met rude has no business in hospitality
Stayed 2 nights in Jul 2023

10/10 Excellent

Omar, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Good in winter, avoid in summer
In the summer staying on the 3rd floor with very stuffy ventilation made our stay quite unpleasant as only family suites had air conditioning. We had to make do with a very noisy fan which meant we didn't get good sleep.
Stayed 1 night in Jun 2023

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
The staff are really helpful and it's in a good location.
Stayed 1 night in Jun 2023