Reception staff really friendly, other staff not quite so.. arrived to check in at 6pm, room was surprisingly spacious and on the whole clean. Slight mould around the windows and the rim of the toilet was noticed, otherwise very clean. We went to the restaurant for 7 and was told no tables until 8:15pm and should have booked, so ended up eating in the bar.
Breakfast was until 9am we was told, so got up and straight down for that, people was still filtering in from 9, so felt we didn’t have to rush, however, the plan was to go and use the pool and had paid for late check out for this reason. Arrived at the pool at 9:15 and was told in quite a stern way swimming (on a Saturday) was until 10am with a child so had to be out in 45 minutes, Was asked if we had booked the spa, I said no, I didn’t know (again) we had to and we just wanted to use the pool, and was then told with a bit of attitude that the pool was part of the spa and from 10 it’s people who have booked spa sessions. So we left.. overall the hotel was okay. It was just odd, The restaurant had many tables free when we got there at 7pm, but was told we had to book and nothing available until gone 8. Had we of known we could only use the pool until 10am, to then get up have breakfast, digest breakfast all before at least 9am to have an hour in the pool seems odd to me, I get people pay separately to use the pool and spa, but as a guest at the hotel a bit more give on time would appreciated