2 bars/lounges

Reviews of Leonardo Hotel and Conference Venue Hinckley Island - formerly Jurys Inn

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1005 reviews" "
Rating 8 - Good. 302 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 68 out of 1005 reviews" "
Rating 2 - Terrible. 53 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Penny

Liked: Staff & service, amenities
Having stayed at this hotel dozens of times over the last 20 years, it was disappointing to be given a "needs a good clean" one
Stayed 2 nights in Mar 2024

2/10 Terrible

rajan

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The thing we wanted to do which was use the leisure facilities we could not and no compassion all we was told should have booked before hand but did not get that email till 3pm on the day of check in.
Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bedroom was clean, breakfast was not amazing but ok for a 4 star hotel… Easy to park. The pool was clean, the staff working on the 9th march was amazing. Why one star? Well if you forget an item in the hotel, doesn’t matter how expensive it is, no one will move a fingir to help to try to find it… I has to drive back for hours, to find the item kept in their laundry cupboard… in two hours between my call and arriving at the premises, no one was able to look for the item… lack of care, awful customer care, etc… won’t be back for sure…
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a busy fast paced road.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and me and my friend both have medical issues but felt hsppy and safe with staff and venue
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Travelled with partner, Travelled with group
We arranged at the time of booking two rooms with an adjoining door and another room opposite for our group. When we arrived our rooms were not ready and when we were told they were ready they weren’t the rooms we had previously been assigned as per our request.
Stayed 1 night in Feb 2024

2/10 Terrible

Puja

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Didn't manage to check in until 2 hours later. Was late for swimming. Was promised a call from the manager, that didn't happen. Spoke with the manager - offered a refund or a free meal. Was very accommodating however the refund was appropriate as it didn't just affect me, it affected my friends stay also
Stayed 1 night in Feb 2024

10/10 Excellent

Shaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a couple times now, staff are always lovely and rooms are always clean
Stayed 1 night in Feb 2024

2/10 Terrible

sardaar

Disliked: Staff & service, property conditions & facilities
No explanation of facilities. Just here is your room key and your that way. Goodbye. Terrible.
Stayed 1 night in Feb 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Check in and use of facilitys and leasure easy and spot on stayed numerous times never fails to inpress.only negative i can give is bathroom door was locked and not accessible witch i found strange it was down to the great lock picking skills of 1 of the cleaners to acess the bathroom a hour later after twice calling and asking for assistance from reception apart from that great stay.
Stayed 1 night in Feb 2024

8/10 Good

Nurun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was lovely. Very clean and tidy, staff were friendly too. We paid for breakfast and felt the options were very limited especially for vegetarians. Other than that I would recommend :)
Stayed 1 night in Jan 2024

10/10 Excellent

Amarjit Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay here. Would stay again. Huge hotel. Good sized rooms with comfortable beds. The gym/swim area is amazing. All staff, except the young girls at reception when we checked in, were friendly, helpful and professional. Breakfast was just okay.
Stayed 2 nights in Jan 2024

8/10 Good

victoria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Stayed 1 night in Dec 2023

10/10 Excellent

Quentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable with good ambience. Good amenities. Only one shortfall, dust on ceiling lampshades
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy Christmas
It was clean the bed was very comfortable view was disappointing. The food from the bar was not very nice warm soup,nice burger but awful chips booked to go back in 5 weeks so hopefully will be a better stay there were large group Christmas parties there and one of the bars had to close but hoping it will be better in January.
Stayed 1 night in Dec 2023

8/10 Good

Ubelejit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Reception are very helpful was over seeing bf
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs attention and privacy in the bathroom.
The rooms were dirty, there was a noisey consumer box and the bathroom had a massive window on the ground floor with minimal frosting and no curtains overlooked by a carpark with a path running past, total lack of privacy. We had 2 joining rooms for my family, I was very dissapointed.
Stayed 1 night in Nov 2023

8/10 Good

Miss K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best visit we’ve had here!
Good service on booking as required a joining room due to having to book two rooms now as a family as a five. This was sorted quickly and easily. Unfortunately when we arrived the rooms weren’t ready but this was handled well by the reception staff and complimentary drinks were offered while we waited which helped. Rooms were great. Warm and clean. Leisure facilities bit of a pain with booking and time restrictions for children especially when there is a class on so can’t use when you would like but then only have 45 min window unless you get up and miss breakfast. Women’s change room is far too cold, always is. Really need to do something about that. Children can’t get dressed in there and even some of the aqua ladies were complaining!! Tried to book breakfast in the evening but night staff very unhelpful and directed us wrongly, fortunately in the morning the staff were effective and helpful and got us in. One of the best trips we’ve had here.
Stayed 1 night in Dec 2023

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Breyanna

Stayed 1 night in Dec 2023

2/10 Terrible

Claire

Stayed 1 night in Dec 2023

6/10 Okay

Parminder

Stayed 1 night in Nov 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Dai

Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Stayed 1 night in Nov 2023

8/10 Good

Julian

Travelled with family
Liked: Staff & service, room comfort
Highs and lows but generally ok
Family stay for a conference. Beds comfortable and shower good. Bathroom very tired and very little done by way of cleaning visits, eg beds were not remade. Some grubby marks and stains on walls and carpets. Breakfast good with plenty of hot and cold options. Staff universally friendly and helpful. Corridors and changing rooms for the pool were cold. Pool was warm
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay. Good comfortable room and bed
Stayed 1 night in Nov 2023

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, efficient and very helpful. Reception and leisure
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Half the shower head had mould. Lighting in the room not working. Terrible WiFi, phone hardly connected. Cob webs in the room. Flies in the bathroom. Spiders in the room and bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Kris

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Generally what you might expect for size, comfort and utilities. Maintenance issues throughout. No food available Sunday. Hygiene in pool area questionable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vytautas

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel

2/10 Terrible

Carli

Stayed 1 night in Nov 2023

8/10 Good

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back soon
The stay was short due to circumstances that no one could have controlled if they tried The team was professional at all times Service with a smile at all times and nothing was ever too much We will be back it’s always a pleasant stay in Hinckley
Stayed 2 nights in Nov 2023

6/10 Okay

Rajesh

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

bharanikumar

Travelled with family, Travelled with family and small children
The big plus is the availability of pool which the kids enjoyed. Hotel WiFi signal strength was very poor.
Stayed 1 night in Nov 2023

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2023

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

M

Stayed 1 night in Oct 2023

6/10 Okay

Daren

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and comfy
Stayed 6 nights in Oct 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff were fantastic, so helpful. The only problem was the lack of lighting in the upper car parks
Stayed 1 night in Oct 2023

4/10 Poor

Darren

Stayed 2 nights in Oct 2023

4/10 Poor

Ify

Stayed 1 night in Oct 2023

2/10 Terrible

l

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

DAvid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Noel

Liked: Cleanliness, property conditions & facilities
A nice, big hotel with a nice pool, that we didn't get chance to use, but the bar prices and the very, very inconvenient location, we had a 40 minute walk to get to Hinckley, make it somewhere won't return to but I'm sure that won't have any impact on them or their bookings.
Stayed 1 night in Oct 2023

8/10 Good

Erin

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
The hotel it self was OK, but a mediocre buffet breakfast - not too bad for quick stops when you're on the road. They have good gluten free options! I think that the hotel was extremely busy which added to the noisier atmosphere and poorer service overall. If you're looking for a quick stop hotel en route somewhere then this is a good and easy option. There isn't much around so transport is beneficial.
Stayed 1 night in Aug 2023