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Reviews of Villa Diana Bali

3.5 out of 5
Villa Diana Bali
Jalan. Kresna - Ulun Tanjung, Legian, Kuta, Legian, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 209 reviews" "
Rating 8 - Good. 85 out of 209 reviews" "
Rating 6 - Okay. 34 out of 209 reviews" "
Rating 4 - Poor. 11 out of 209 reviews" "
Rating 2 - Terrible. 8 out of 209 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Mucheki

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bali visit
The stay was amazing, villa was good but the kitchen could be improved in terms of cleanliness and warm food storage. Staff was very welcoming and friendly
Stayed 9 nights in Jan 2020
Response from Ade Irma on Feb 21, 2020
Dear Mr/Ms. Mucheki, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) we concern to improve our kitchen and more cleanliness to be better to the future. We really happy can served you at Villa Diana Bali with our services. It nice experience while you staying with us. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Villa Diana Bali Management

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Proximity to Kuta and Seminyak and yet quiet. Beautiful grounds
Stayed 6 nights in Jan 2020
Response from Ade Irma on Feb 21, 2020
Dear Valuable Customer, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) We really happy can served you at Villa Diana Bali with our services. It nice experience while you staying with us. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Villa Diana Bali Management

8/10 Good

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a home away from home. Staff were excellent. 3 bedroom villa spacious. Villa Pool and main pool lovely. well maintained gardens. Would prefer buffet breakfast but alacarte still nice and tasty. A little away from beach and main drag. 15 min walk. But bluebird taxi only a few dollars to get you places
Stayed 5 nights in Jan 2020
Response from Ade Irma on Feb 21, 2020
Dear Mr/Ms. Deirdre,, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) We really happy can served you at Villa Diana Bali with our services. It nice experience while you staying with us. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Villa Diana Bali Management

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Day stay
Checked out this hotel a few months ago and booked 5 days for this trip,i was very surprised that this hotel was so quiet and the staff were also very helpful anytime i needed something. I would not hesitate to stay here again, i was in a suite room on the ground floor
Stayed 5 nights in Nov 2019
Response from Ade Irma on Nov 27, 2019
Dear Mr/Ms. Dean, Thank you for your review , really nice to found you enjoy your stay with us , as mentioned we placed in nice spot location , that will make our guest easy to reach around , and thank you for your feedback , at the moment we are still refreshing our villa for whole side of building and equipment till we are confident to welcome you back on near forward. Ade Irma Villa Diana Bali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Ade Irma on Aug 21, 2019
Dear Valuable Customer, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) . we hope it will be works. We really happy can served you at Villa Diana Bali with our services. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Ade Irma Kind Regards, Villa Diana Bali Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Ade Irma on May 16, 2019
Dear Valuable Customer, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) We really happy can served you at Villa Diana Bali with our services. It nice experience while you staying with us. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Villa Diana Bali Management

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Nice new discovery!
Staff are lovely, friendly and helpful. Pool area great, room a little tired, but for cost it’s 👍. Breakfast simple, but very adequate and always cooked well and tasty. Food from menu was great also. Quiet location, but close enough to walk to everything. Will be back. 🙏
Stayed 10 nights in Mar 2019
Response from Ade Irma on Apr 13, 2019
Dear Mr/Ms. Susan, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) We really happy can served you at Villa Diana Bali with our services. It nice experience while you staying with us. We keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Ade Irma Villa Diana Bali Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and conveninet
The private villa was quiet and removed from nearby traffic, with a separate sitting area and smaller pool that was very peaceful. The hotel location was convenient to lots of local shopping, beaches and the airport, plus day trips. Room was spacious and the bed was comfortable. Staff was helpful with bags and requests and the provided breakfast was good. Overall very good and easy stay.
Stayed 3 nights in Jan 2019
Response from Ade Irma on Apr 4, 2019
Dear Valuable Customer, Warmest Greetings from Villa Diana Bali... Thank you for you review to us and we are really appreciate it! :) We really happy can served you at Villa Diana Bali with our services we keep improve our services to make our guest enjoy stay with us and like their home... Hope will see you again at Villa Diana Bali... Have a nice day! Kind Regards, Ade Irma Villa Diana Bali Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it to yourself
Room was dirty, bed was uncomfortable.
Stayed 1 night in Dec 2018

8/10 Good

gaurav, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place with great price, close to restaurant 24 hours
Stayed 3 nights in Oct 2018

8/10 Good

G.T, Devon, England

Liked: Staff & service, room comfort
Good value for money.
My room was ok and everything clean. The bathroom was not not great but again it was clean. Sheets & towels were old. Pool area great. About a 20 minute walk to the beach , shops & restaurants. I stayed for 2 nights and for the price I paid, it was good value for money.
Stayed 2 nights in Sep 2018

8/10 Good

Iain, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
We had a great time. The hotel is close to everything but far enough away that when you want to chill you can.
Stayed 5 nights in Sep 2018

6/10 Okay

darren, aussie

Liked: Staff & service
Disliked: Cleanliness
Definitely wasn’t close to beach
I had booked deluxe room when got there put up top room 401 maybe because was big room they think it’s deluxe room was older ran down room the rooms in 600 bottom near pool where mordern shouldn’t Be deluxe room and to say 10 minutes walk beach totally wrong need bike get there all up I wasn’t happy my room at all since payed more then standard room I travel bali a lot lst last night this motel
Stayed 13 nights in Jun 2018

4/10 Poor

Leona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting nightmare experience
It's not accurate to the photo. Room smells extremely stinky and moldy. I couldn't breathe properly. I opened the door to refresh the air but then a bunch of mosquitoes came in and there's no mosquito net or screen door. So I ran down to store and get incense sticks and candles but the smell didn't go away untill I check out. Bed mattress, blanket and pillows are cheap crap. Next morning I littalally got sick by breathing moldy toxic air(my throat was swollen and my nose was nearly bleeding) and I got strong shoulders pain cause of the crappy bed. Amenity is lame. There's no floor mat, no hand towel, no shampoo, not even a single soup they provide. No toilet bidet and flusgh was too weak easy to block. Had to buy my own shower product. Breakfast was lame and poor taste. Also I used their laundry service they charged 5times more than other places and you know what? It came out all stained and partly bleached! Wish I am joking now but sadly that's all true as I got photos of it. It was the most disgusting nightmare experience of my 12 years of world travel. This place is not even cheap place and they raised double price cause it was ramadan holiday. The only good thing of this place is the kind staffs. They were doing their best to sort out the problems as much as they can. But it's not about the staffs. It's about the stinge owner who don't want to improve any quality of the property. This is a huge scam. Do your best to avoid this place or at least the room #502 suit.
Stayed 2 nights in Jun 2018

10/10 Excellent

Ms. Ollie Phillipena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Location quite and close walking distance to shops and if you like to exercise it was pleasant walk to the beach What I loved about Villa Diana was it was a small number of rooms/villas relaxing and intimate complex my room was a few steps from the swimming pool. The staff was very welcoming and accommodating. A couple of Ideas for improvement as I see it. 1. A few extra power point in the room to charge phones iPads laptops etc 2. To access the pool in the heat of the day maybe have cover or sails over part of the pool to provide shade as not everyone likes to swim in the hot sun. This will cater for everyone’s needs.
Response from Mirah on Apr 3, 2018
Dear Mrs.Ollie, Warmest greeting from Villa Diana Bali Legian :) We would like to say thank you for your kindly attention to us. We will considered your review as our feed back and your good idea are very most appreciated. We are looking forward for your stay at the next future. Once again thank you and was nice to assist you during your stay here. Have a nice day. Best Regards, Mirah Sales Executive of Villa Diana Bali.

10/10 Excellent

Simone, Perth

Liked: Cleanliness, staff & service, room comfort
Fantastic staff
Was very pleasantly surprised at how lovely Billa Diana was. For a 3 star hotel it was fantastic. The staff couldn’t do enough for me. The aircon was a little temperamental, but the staff were there fixing it in no time. Nothing was too much for them. The hotel is nice and small with great sized rooms. The grounds and the pool are great too. If your expecting a big banquet at breakfast, you will be dissapointed. There is traditional Bali food and the chef cooks eggs to your desire. There is plenty to eat and if it runs out the staff cook more. My family and I will be back in March to stay at one of the 3 bed villas. Thank you for a welcoming and fantastic stay.
Stayed 7 nights in Dec 2017
Response from Edy on Jan 8, 2018
Dear Simone, Warmest Greetings from Villa Diana Bali... Thank you for your review to us! :) We are very happy can served you at Villa Diana Bali. Our staff happy served you :) Hope will see you again at Villa Diana Bali! Kind Regards, Edy

4/10 Poor

Terri , Perth western Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Quiet
Staff that were there were very obliging and apologetic but bed linen very stained, bath towels suppose to be white but not should be used for rags. No chef for evening meals as free meal for 2 on booking and some menu items not available, orange juice so watered down it was disgusting, dirty table clothes, algae on some sides of pool.
Stayed 5 nights in Oct 2017
Response from Edy Artana on Nov 10, 2017
Dear Terri, Warmest Greetings from Villa Diana Bali... Thank you for your review to us, we really appreciate it! In regards, we would like to inform you that we already informed to our related department and now it already fixed. Now we have some food and beverages for restaurant and room services. For cleaness also fixed. Hope will see you again at Villa Diana Bali...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great villa with great staff
Very nice place to stay, away from the hustle and bustle but still close enough to shopping and clubs and restaurants by taxi. Great rooms , staff and pool. Breakfast could be improved though
Stayed 3 nights in Sep 2017
Response from Edy Artana on Oct 17, 2017
Dear Valuable Guest, Warmest Greetings from Villa Diana Bali... Thank you for your review to us. We are happy can served you at Villa Diana Bali and we informed to our staff that you happy stayed with us. We also inform to our management that improve the breakfast. Hope will see you again at Villa Diana Bali. Kind Regards, Edy

8/10 Good

james, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely rooms and pool,staff always very helpful. Had a couple of problems with the aircon which were attended to and fixed straight away. Thumbs up to the maintenance crew. Excellent WiFi throughout the complex. 3rd time I've stayed here.
Stayed 5 nights in Sep 2017
Response from Edy Artana on Oct 3, 2017
Dear James, Warmest Greetings from Villa Diana Bali.. Thank you for your review to us and we are happy can served you at Villa Diana Bali. We keep improve our services to improve the quality... Hope we will see you again at Villa Diana Bali...

8/10 Good

Julie, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, quiet hotel. Nice size room, clean, lovely gardens and pool. Breakfast was nice. Not far, 5 minute walk to shops, restaurants
Stayed 6 nights in Jul 2017
Response from Edy Artana on Sep 28, 2017
Dear Valuable Guest, Warmest Greetings from Villa Diana Bali... Thank you for your review! We are very happy can served you at Villa Diana Bali. We informed to our staff that you are happy stay with us.. We keep improve our quality of service for our guests...Hope will see you again at Villa Diana Bali...

6/10 Okay

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice grounds - slightly neglected rooms
Mix bag this one. The grounds are very nice including the pool. Staff are nice and friendly. The rooms need a serious update though. Linen is old and looks like it's been going through the hot wash since the 80s. Very dusty rooms that haven't been cleaned properly (no idea what the cleaners were doing every day). The shower head barely reached my chest so had to squat in the shower to wash my hair. The hotel is near the river so make sure you have insect repellant. It's ok but it really needs a good clean, fresh linen and a bit of care to make it passable.
Stayed 7 nights in Jul 2017
Response from Ardi Redika on Sep 28, 2017
Dear Lee, Warmest Greetings from Villa Diana Bali... Thank you for your review to us! In regards, we already informed to our related department for this case and now it already fixed. Hope will see you again at Villa Diana Bali... Kind Regards, Edy

8/10 Good

Gina, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing stay
Absolutely loved our 2 bedroom villa with a private pool which gave us privacy to relax and swim anytime. The staff were outstanding and were so pleasant to deal with.
Stayed 4 nights in Jun 2017
Response from Edy Artana on Jul 19, 2017
Dear Gina, Warmest Greetings from Villa Diana Bali... Thank you for stayed with us... we are very happy can served you at Villa Diana Bali... We informed to our staff if you are happy stayed with us! Hope will see you again at Villa Diana Bali...

4/10 Poor

Elena, Bulgaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't received what we paid about
I am very disappointed from the service I received from both the hotel and the booking agent. I made my reservation and paid for it almost 3 months ago and when I arrived I didn't received the room that I had paid for- the deluxe one, but pushed in the standart one - everywhere ( expedia, booking, the official site of the hotel) are properly given one and the same pictures of the deluxe room so there wasn't any way to make mistake in recognizing it. After 30 min. discussion with the receptionist he kindly explained us that they sell both standard and deluxe room on the same price and our room was OK ( I paid extra for the deluxe one), meanwhile I saw from outside 2 free (empty and cleaned) rooms which looked almost the same as on your pictures for deluxe room and asked to change my room but the receptionist couldn't because he expected guests in one of the room (and they have paid for exactly for that type room) and he doubted if he could give us the 2nd one...We tried to receive our money back and just to take the risk to go in another hotel, but they couldn't do that due to the fact that our reservation is via Expedia.com. I asked when will be a deluxe room available, but the 1st possible date is almost when we( me and my boyfriend) leave...Finally after praying (literally praying and begging) I received the 2nd free room on the 1st level, but even this room is far from the deluxe one-For the whole situation I sent an e-mail to expedia and I still don't have any feedback
Amortised
towels in our room
Cobwebs and spiders
hair in the cleaned bath siphon

6/10 Okay

Lee, Wakefield

Liked: Staff & service
GOOD BUT NOT GREAT
Stayed for 6 nights. It was pretty quiet and seemed less than half full. The hotel is on a back road and not near to anywhere. It takes about 10 minutes to get to where you want to be. The rooms on the top floor have a shower problem. I asked 4 times in the first day to look at it and fix it. Workmen went up to my room but without tools, so nothing ever happened. Water pressure and temperature are a big problem. The swimming pool shower in comparision is amazing. I think the more expensive rooms dont have this problem. Also, the towels are very old and break apart when drying. Swimming pool, staff and breakfast were good. I enjoyed my stay here but next time Id be looking for something else as there are so many places to stay.

4/10 Poor

Amanda, F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Accommodating staff but facilities not great
We stayed in a 3 bedroom villa (Villa 1). The staff were so friendly and accommodating. The villa itself wasn't so great. Out of 3 toilets, one didn't flush from day one and another one only flushed sometimes. It was very inconvenient having only 1 toilet between 7 people. Both my daughters rooms had stained sheets on the bed quite often but the staff were happy to change them each time we asked. The shower in the upstairs bathroom had very poor water pressure and for some reason, only had 'bursts' of warm water otherwise the water was continuously cold (I know it's hot there but when you got out of the pool at night, a warm shower would have been nice). I ended up using the outdoor shower in my daughters room most of the time as that had hot water. Out of the 3 bedrooms, 2 smelt like mould which was quite gross. My sisters booked a room in the hotel part and had to scrub the shower and bedroom wall, as well as clean the A/C to remove the mould. To be honest, the cleanliness of the facilities were far from great! I also found that there wasn't much within walking distance and a number of taxi drivers had no idea where it was. One taxi driver just kept driving til we told him to let us out at Seminyak Square and we had to get another taxi back to the villa (total fare cost for that was around $10 AUD....expensive for Bali cabs). The only thing this Place had going for it was the staff. For the AUD $3000 it cost us to stay there, the facilities were very disappointing.

8/10 Good

FH, Msia

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel got nice pool view
Facilities and cleaniless a bit unsatisfied, water in the toilet n during shower taste so weird. Overall ok worth money to stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tricia, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were fantastic only to willing to please.
Situated in quite area, within walking distance to most things, lovely garden and nice breakfast they make great coffee.

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Room comfort
Villa was adequate apart from mattresses in the 2 rooms I had. Mattresses old innerspring type ( very old ) Musty smell, very uncomfortable. I could feel individual springs in my back .

8/10 Good

Lucija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Donna-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Our Stay was very good and the Staff were excellent. The only thing is they use really big pillows for Sleeping and if you like the normal pillows take your own or buy one over there at Centro Shopping Centre - Kuta. We also had trouble with the Toilet in Room 3, keep getting blocked and the children, just ended up using ours, as the smell was horrible. Other than that the layout of Villa's is excellent and would recommend. The Breakfast was great and loved the variety, just need to keep checking things when they ran out.
Response from General Manager on Jan 24, 2017
Dear Donna-Marie, Warmest Greetings from Villa Diana Bali... Thank you for your review to us during your stay with us. We are very happy to served you at Villa Diana Bali. In regards in your case, pleasure to inform that we have fixed it and no trouble in toilet more. We hope to see you again at Villa Diana Bali. Thank you and have a nice day! - Edy

6/10 Okay

Lyne, Melbourne

Liked: Cleanliness, staff & service, room comfort
Good value
My room opened up right onto the pool which suited me perfectly. Coffee available any time in the lobby. Internet a bit patchy. Only had limited number of hair dryers and I had to buy my own. Hadn't taken one as most hotels supply them. Staff very helpful.
Response from Edy Artana (E-Commerce Sales Consultant) on Nov 15, 2016
Dear Lyne, Warmest Greetings from Villa Diana Bali... Thank you for your sharing, we are happy to served you at Villa Diana Bali. In regards we have informed to our concerned department and we have fixed it. We hope to see you again at Villa Diana Bali in your next visit to Bali. Thank you and have a nice day!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
terrible
Couldn't even make a cup of tea in your room. Bed very hard and lumpy. Air con not working properly. Very poor all over but staff where fantastic.
Response from Edy Artana on Oct 26, 2016
Dear Terrible, Warmest Greetings from Villa Diana Bali... Thank you for your share during your stayed with us. We are happy to served you at Villa Diana Bali. Pleasure to inform you that we have informed to our concerned department and we have fixed it. Hope will see you again at Villa Diana Bali. Thank you and have a nice day!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Handles on door were falling off.
Door handle kept falling off. Tiles were extremely slippery when it rained. Breakfast was ok but minimal.
Response from Edy Artana - ECommerce on Oct 4, 2016
Dear Guest, Warmest Greetings from Villa Diana Bali... Thank you for your review and sharing during your stay with us. We are happy to served you at Villa Diana Bali. We have informed to our staff if you are happy stayed with us. We hope we will see you again at our accommodation in your next visit to Bali. Thank you and have a nice day! Kind regards, Edy Artana E-Commerce Sales Consultant Villa Diana Bali

8/10 Good

Ineke , Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique style accomodation
We loved staying in this boutique style resort/hotel. Staff excellent, extremely friendly and helpful. Lovely pool and and an easy walk to shops and restaurants. Breakfasts were good and there was enough choice of different food for most people. It was handy to have a small restaurant on site for a selection of meals at a very reasonable price.
Response from Edy Artana - ECommerce on Oct 4, 2016
Dear Ineke, Warmest Greetings from Villa Diana Bali... Thank you for your review and sharing during your stay with us. We are happy to served you at Villa Diana Bali. We have informed to our staff if you are happy stayed with us. We hope we will see you again at our accommodation in your next visit to Bali. Thank you and have a nice day! Kind regards, Edy Artana E-Commerce Sales Consultant Villa Diana Bali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 26, 2016
Thank you for your share during your stay with us. We are so happy to served you at Villa Diana Bali. Hope we will see you again at Villa Diana Bali. Thank you and have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, very quick check in-in no fuss. 3 room villas are expansive and the pool is lovely. Staff are friendly and immediately responsive. Breakfast was ok but could have been better. The bed in our room was a bit uncomfortable so a new mattress would be nice. The shower heads in the outdoor bathrooms were very blocked but the bathroom itself was nice and the water hot. The pool could do with night lights as it was very dark out there. Overall we are very pleased to recommend this hotel
Response from Edy Artana on Sep 18, 2016
Dear Guest, Thank you for your sharing and review during your stayed with us. We are very happy to served you at Villa Diana Bali. Also we have informed to our concerned department to improve our services quality. Hope will see you again at Villa Diana Bali.

10/10 Excellent

Michael, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel at a budget price
Fantastic service and great room service. breakfast was good. Great swimming pool. Friendly staff.
Response from General Manager on Sep 18, 2016
Dear Michael, Warmest Greetings fro Villa Diana Bali.. Thank you very much for your review and sharing during your stayed with us at Villa Diana Bali. We are glad to served you at Villa Diana Bali. We have informed to our concerned department to improve our services quality. We hope to see you again at our accommodation. Thank you and have a nice day! Regards, Edy

4/10 Poor

Bronian, Adelaide

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looks a bit tired
Bed too old, pillows too hard room was generally clean but curtains stained. Shower in bath up 2 steps then down into the bath ,shower head at waist height no plug in bath. Breakfast minimalist but OK. A little away from the action .
Response from Edy Artana - ECommerce on Oct 4, 2016
Dear Bronian, Warmest Greetings from Villa Diana Bali... Thank you for your review and sharing during your stay with us. We are happy to served you at Villa Diana Bali. We have informed to our staff if you are happy stayed with us. We hope we will see you again at our accommodation in your next visit to Bali. Thank you and have a nice day! Kind regards, Edy Artana E-Commerce Sales Consultant Villa Diana Bali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just away from town
Good location just on outside of Kuta, Legian and Seminyak but close enough to walk or to take a cab. Room was clean and spacious and public areas were reasonably well maintained. Simple breakfast choice, but adequate. Good value for money.
Response from Edy Artana - ECommerce on Oct 4, 2016
Dear Guest, Warmest Greetings from Villa Diana Bali... Thank you for your review and sharing during your stay with us. We are happy to served you at Villa Diana Bali. We have informed to our staff if you are happy stayed with us. We hope we will see you again at our accommodation in your next visit to Bali. Thank you and have a nice day! Kind regards, Edy Artana E-Commerce Sales Consultant Villa Diana Bali

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

lOBBY STAFF WERE FANTASTIC. HOUSEKEEPING WAS HIT AND MISS DEPENDING ON WHO CLEANED THE ROOM. HOTEL PROVIDES FREE PICK UP FROM AIRPORT FOR STAYS OVER THREE DAYS. FREE RETURN FOR STAYS LONGER THAN FIVE DAYS. POOL SHOWED POOR MAINTENANCE ON ARRIVAL HOWEVER IMPROVED. GOOD PLACE TO GO AND RELAX.K ONLY DOWN SIDE A BIT OF A HIKE TO SHOPS RESTAURANTS ETC.

8/10 Good

Bree, NSW Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa
We stayed in Villa 2 which was amazing, plenty of room and a beautiful pool. Not really suitable for younger kids but would be perfect for a family with teens
Response from Asst. Villa Manager on May 4, 2016
Dear Bree, Thank you for your lovely feedback. for the cot we will buy new one. The villa located in the heart of legian area and in the border of legian and seminyak, so it will easy to get anywhere and perfect location for relaxing. Hopefully we can welcome you back at our villa.

2/10 Terrible

ira, perth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very pleasant villa
we've booked 3 bedrooms villa with private pool which is very private. First impressions when we walked into the room needs updating, there's no kettle in every room or in the kitchen to make cup of tea or coffee, air conditioning in my room was leaking, there's no microwave or cutlery in the kitchen, the fridge in the kitchen don't work and the kitchen floor very dirty. the only good thing about this villa is the staffs.
Response from Asst. Villa Manager on May 4, 2016
Dear valuable costumer, Thank you for your review. Our staff work hard to make our guest happy with their stay and we are very sorry for the inconvenience caused , we will improve it and for your info that we already change with new air conditioner. Hopefully we can still welcome you back and serve at our villa.

8/10 Good

EC

Liked: Staff & service
Really nice staff but living with lots of spider
The service and Nasi Goreng is really good. However, the room that I had was full of spider on the roof and bed. When I ask for getting another room,the staff are really nice. The second room is clean and tidy. Just the first one is terrible Other than that everything is good.
Response from Asst. Villa Manager on May 4, 2016
Dear valuable guest, Thank you for your feedback. our staff are work hard to make our guest happy with their stay. For the spider in the room I will personally improve the cleanliness and let my staff know about this in order so they can improve their awareness. Hopefully we can welcome you back at our villa.

6/10 Okay

Penney , H

Liked: Staff & service
Disliked: Room comfort
It's close to everything
Beds springy, bedsheets were sometimes stained when it's been changed. Aircon not cool, I was still sweating! Aircon needs upgrading!!!! Pool is warm not cool Breakfast needs better covering Shower head is too low, had to squat when I didn't want to hold the shower head

8/10 Good

Melissa, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
All we needed! Staff were exceptional go above and beyond. Pool was amazing! Best advice go deluxe on ground floor. Hotel is away from the hussle and bussle and only a $3 Aus taxi to surrounding suburbs.
Dear Melissa, Thank you for your lovely feedback. Our staff are work hard to make our guest happy with their stay. Our main pool is one of the thing that we proud of because the situation and atmosphere around the pool are so relaxing. Our villa located in the heart of Legian and in the border of Legian and Seminyak, so you can get to Double six , seminyak , or legian nearby. Hopefully we can welcome you back at our villa

10/10 Excellent

Charlene, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The staff were attentive and friendly. We loved the pool and spent a lot of time swimming.
Dear Charlena, Thank you for your positive review. Our staff at the villa are work hard to make our guest happy with their stay and I will forward your lovely feedback to them. Our pool are surrounding with bbeautifull garden in order the guest can spent time and relaxing by the pool. Hopefully we can welcome you back.

8/10 Good

Jon, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed in the 3 bdrm villa was a pleasant experience with friendly staff. Reasonable price, but the only downfall was location it's a walk/ short taxi to anything. Would stay again
Response from Asst. Villa Manager on May 4, 2016
Dear valuable guest, Thank you for your lovely feedback. Our staff work hard to make our guest happy with their stay. I will forward your comment to my staff. Once again thank you for your stay and see you soon.

4/10 Poor

bevan, darwin. aust

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out of the way
The hardest bed I have ever slept on. Only cleaned the room accasionaly