Desk, iron/ironing board, cribs/infant beds, free WiFi

Reviews of Quality Inn & Suites Leesburg Chain of Lakes

2.5 out of 5
Quality Inn & Suites Leesburg Chain of Lakes
1392 North Blvd W, Leesburg, FL

Reviews

6.6
Rating 10 - Excellent. 89 out of 401 reviews" "
Rating 8 - Good. 106 out of 401 reviews" "
Rating 6 - Okay. 84 out of 401 reviews" "
Rating 4 - Poor. 56 out of 401 reviews" "
Rating 2 - Terrible. 66 out of 401 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Travelled with family and small children
Disliked: Cleanliness, staff & service
Employees dont wait until check-out time to rush ppl out of the room
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Juan,Thank you for sharing your feedback regarding your recent stay at Quality Inn & Suites Leesburg Chain of Lakes.We sincerely apologize for any inconvenience you experienced during your stay. It is not our intention to rush guests out of their rooms before the designated check-out time, and we regret any misunderstanding or discomfort this may have caused. Please know that we take your comments seriously, and we will address this issue with our team to ensure that all guests are treated with the utmost respect and courtesy.We appreciate your valuable feedback as it helps us improve our services and provide a better experience for our guests. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Hotel Manager

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Property was in really bad conditions. The bathtub did not have the shower curtain, the air condition was very noise, the room was small and smelly. We found a cockroach in the middle of the night. It could not be worst.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Eduardo,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about your disappointing experience during your stay.Your comments regarding the condition of the property, including the issues with the bathtub, air conditioning, room size, and cleanliness, are concerning and not reflective of the standard we strive to maintain. Please accept our sincerest apologies for the inconveniences you encountered.We take your feedback seriously and will be conducting a thorough investigation into the issues you've raised to ensure they are addressed promptly. Our utmost priority is to provide our guests with a comfortable and pleasant stay, and we regret that we fell short of meeting your expectations.We would appreciate the opportunity to make amends for your experience. If you would be willing to provide further details about your stay, including the room number and date of your visit, it would assist us in our investigation and efforts to prevent similar issues from occurring in the future.Once again, please accept our apologies for the shortcomings you experienced. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm Regards,Hotel Manager

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking area was good. The staff were very nice and helpful. The breakfast was great, a full selection. The room we had was very nice, except for the mattresses which were very soft. When we first sat on the edges we about slid off, sitting on the bottom edge didn't make any difference. Getting onto the near middle of the mattress was amusing, but made for better sleeping. The mini refrigerator and microwave were very handy. The carpet was damp, but my son said it was probably because of the humidity in Florida. It was conveniently located for our need,and for the price it was worth the mattress issue--everything else was 5 stars.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Hazel,Thank you for sharing your feedback with us. We're pleased to hear that you found our parking area satisfactory and that our staff were helpful and accommodating during your stay at our hotel. We're also glad that you enjoyed our breakfast selection and found the room amenities convenient.We apologize for any inconvenience caused by the softness of the mattresses and the damp carpet. We appreciate your understanding regarding the mattress issue and are glad to hear that it didn't detract from your overall experience.Your feedback is important to us, and we will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Hotel Manager

2/10 Terrible

Constance

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the room felt like it hasn't been deep cleaned in years. I had to walk around with shoes on. Battled roaches all night due roaches crawling from the smoke detector, sink, and air conditioner. The roaches got into our food and shoe boxes. The bed was filthy with crumbs and hairs. The people in the room above me stomped and banged all night. I booked for 2 nights but checked out early due to the room being unbearable.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Constance,We sincerely apologize for the unsatisfactory experience you encountered during your recent stay at our motel. Your feedback is deeply concerning, and we want to assure you that we take such matters very seriously. Please accept our sincerest apologies for the cleanliness issues and disturbances you experienced.We are committed to providing a clean and comfortable environment for all our guests, and it is clear that we failed to meet this standard during your stay. We have addressed your concerns with our housekeeping and maintenance teams to ensure that corrective measures are taken immediately to prevent such issues from recurring in the future.Additionally, we are conducting a thorough inspection of our rooms and implementing enhanced cleaning protocols to address any potential pest issues. Your feedback is invaluable to us as it helps us identify areas for improvement and take appropriate action.Once again, we apologize for the inconvenience you experienced and appreciate your patience and understanding. If there is anything else we can do to make amends or if you would like to discuss your experience further, please do not hesitate to contact us directly.Sincerely,Hotel Manager

2/10 Terrible

Renika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
I just didn't that our room was cleaned throughly. It had a after smell of smoke.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Renika,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our top priority, and we regret that we fell short of meeting your expectations in this regard.We take cleanliness very seriously, and we will address your concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected for any lingering odors. Your feedback helps us identify areas for improvement, and we appreciate your honesty.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Hotel Manager

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Hi Angela,Thank you for the positive rating! We're delighted to hear that you had a great experience at Quality Inn & Suites Leesburg Chain of Lakes. If you have any suggestions or if there's anything we can improve upon to make your next stay even better, please don't hesitate to reach out. We hope to see you again soon!Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Hi Samuel,Thank you for your positive feedback! We're delighted to hear that you found our location to be convenient. Providing a great location for our guests is one of our top priorities, and we're glad it met your expectations.If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Best regards,

10/10 Excellent

Faith, Belleview

Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Faith,Thank you for taking the time to leave us a perfect rating on Expedia. We're delighted to hear that you had a wonderful stay with us!Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If you ever find yourself in the area again, we would be honored to host you once more.Thank you for choosing Quality Inn & Suites Leesburg Chain of Lakes. We look forward to welcoming you back in the future!Best regards,Hotel Manager

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Craig,I hope this message finds you well.On behalf of all of us at Quality Inn & Suites Leesburg Chain of Lakes, I wanted to take a moment to express our sincere gratitude for your kind review and the perfect rating you gave us on Expedia.We are thrilled to hear that you had such a wonderful experience during your recent stay with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always gratifying to know that we succeeded in achieving that goal.Your positive feedback serves as motivation for our team to continue delivering the highest level of hospitality to all our guests. We take great pride in ensuring that every aspect of your stay exceeds your expectations.If you have any additional comments or suggestions on how we can further improve our services, please feel free to reach out to us. We are always eager to hear from our valued guests like yourself.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back to Quality Inn & Suites Leesburg Chain of Lakes in the near future.Warm regards,Hotel Manager

2/10 Terrible

Cleefford

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Cleefford,I hope this message finds you well.Thank you for sharing your feedback regarding your recent stay at Quality Inn & Suites Leesburg Chain of Lakes. Your input is incredibly valuable to us as we strive to improve our guest experience.I want to express my sincerest apologies for the issues you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.We take your comments seriously and assure you that we are actively addressing the concerns you raised to prevent similar issues in the future. Your feedback will help us identify areas for improvement and take corrective actions accordingly.If you would be willing to provide more details about your experience, it would be greatly appreciated. We value your perspective and want to ensure that we address all aspects of your stay.Once again, I apologize for the inconvenience you experienced. If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to contact me directly at [Your Contact Information].Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hotel in the future.Warm regards,Hotel Manager

10/10 Excellent

Joel

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Joel,Thank you for taking the time to rate your recent stay at Quality Inn & Suites Leesburg Chain of Lakes.We're thrilled to see that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted to hear that everything met your expectations.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly value your input and look forward to welcoming you back in the future.Warm regards,Hotel Manager

4/10 Poor

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the room. However, service from the team members was very good.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Hi Carla,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay regarding the presence of roaches. Please know that we take such matters seriously, and we are actively addressing the issue to ensure a more comfortable experience for our guests in the future.We're glad to hear that you found the service from our team members to be very good. Your kind words about their efforts are greatly appreciated, and we will be sure to pass along your compliments to them.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always great and the breakfast is good. Can't complain ever even a little bit of Ants
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Joshua,Thank you for your positive feedback! We're glad to hear that you consistently have a great experience with our staff and enjoy the breakfast. We apologize for any inconvenience caused by ants, and we will address this promptly to ensure a pest-free environment. Your satisfaction is important to us, and we appreciate your understanding. Looking forward to serving you again soon!Sincerely, Hotel Manager

10/10 Excellent

brandon

Stayed 7 nights in Dec 2023
Response from Hotel Manager on Jan 26, 2024
Dear Brandon,Thank you for staying with us and giving us the opportunity to serve you. We are pleased to receive your perfect review, which means a lot to our hotel and staff. Your review motivates us to continue making improvements that will make your next stay even better! And we hope you will return as our guest again soon.Sincerely, Hotel Manager

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
A lot of questionable activity at this establishment
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Jim,We appreciate your feedback and take such concerns seriously. Our commitment to a safe and pleasant environment is unwavering. Rest assured, we will thoroughly investigate any questionable activity to uphold the highest standards. We assure you that corrective actions will be taken promptly.Sincerely, Hotel Manager

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright parking lot lights with security cameras.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Florence,Thank you for your feedback! We understand that safety and security are important factors when choosing a hotel. We're glad to hear that you appreciated our bright parking lot lights and security cameras. Our team takes the security of our guests seriously and we strive to provide a safe environment for everyone. We appreciate your kind words and hope to welcome you back in the future!Sincerely, Hotel Manager

4/10 Poor

Sai T

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Sai T,We appreciate your feedback, and we're sorry to hear your stay fell short of expectations. Your satisfaction is our priority, and we'd like to learn more about the issues you encountered to make necessary improvements. Please reach out to our management team directly with any specific concerns. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They have a bad pissant problem. The sheets and towels were stained so bad it’s the first thing you notice when you walk in the room or use a towel. The mattress is stained . outside and front lobby looked great!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Joshua,We're genuinely sorry to hear about the issues you encountered during your stay. Cleanliness is a top priority, and we apologize for falling short of your expectations. Your feedback is crucial, and we will address these concerns promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Joshua,Thank you for your 4-star rating! We're glad to see that you enjoyed your stay with us. We appreciate your feedback and will be sure to share it with all our staff members. It was a pleasure having you as a guest here, and we hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Steve,Thank you for the perfect rating! We're thrilled to hear that your experience with us was excellent. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear them. We look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Okay

Juliet

Disliked: Staff & service
Small and no staff around except front desk.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Juliet,We appreciate your feedback! Our apologies if our small size and limited staff impacted your experience. We strive to create a cozy atmosphere while maintaining top-notch service at the front desk. Your insights are valuable, and we'll use them to enhance our offerings. We hope to welcome you back soon!Sincerely, Hotel Manager

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Creepy bug stay
Hotel was unclean. Room had cockroach in the bed and there was no care about that When I voiced a concern no concern by management
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Wendy,I'm truly sorry to read about your concerns. It pains me that your experience wasn't up to our usual standards. We take your feedback seriously, and a thorough investigation will be conducted to address every point raised. Rest assured, we are implementing necessary measures to enhance guest comfort. We would love the opportunity to provide you with a much-improved stay on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place good people
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Tristan,We're delighted to hear you had a positive experience! Thank you for your kind words about our place and the people. We strive to create a welcoming environment, and your feedback is truly appreciated. We look forward to hosting you again for another enjoyable stay. Safe travels!Sincerely, Hotel Manager

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Tim,We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them effectively. If you're willing to share more details, please reach out to our team. We value your input and hope to have the chance to improve your perception of our hotel in the future.Sincerely, Hotel Manager

2/10 Terrible

Ruth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach in my bed stains on the linens room smelled and the floors were dirty and I could tell you more. But too upsetting.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Ruth,We appreciate you sharing your experience with us. I apologize for any disappointment you encountered, and we are committed to investigating and addressing your concerns. Your feedback is invaluable, and we will take necessary measures to enhance our guest's future stays. We hope you'll consider giving us another chance to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Samia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Samia,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Paul,Thank you for your feedback and the 4/5 rating. We appreciate your input. If there's anything specific that you think we could improve upon or if you have any suggestions, please let us know. Your insights help us enhance our services, and we hope to have the opportunity to provide you with an even better experience on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Room was absolutely disgusting. Brown stuff on walls, filthy bathroom. Did not stay do to the uncleanliness!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Kimberly,I'm truly sorry to hear about the unacceptable condition of your room. It's distressing that you encountered uncleanliness, including brown marks on the walls and a filthy bathroom. Your experience does not meet our standards, and I apologize for the inconvenience and disappointment caused. Your feedback will be taken seriously and addressed immediately to ensure a more satisfactory experience for our guests in the future. If there's anything we can do to rectify this situation or assist you further, please let us know.Sincerely,Hotel Manager

4/10 Poor

Marjorie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is super nice and friendly but the hotel needs to remodeled All mattress and linens should be thrown out and replaced immediately
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Marjorie,Thank you for acknowledging the friendly service provided by our staff. We value your feedback regarding the need for a remodel and the condition of the mattresses and linens. We take such comments seriously and are constantly working to enhance our accommodations. Your concerns will be addressed promptly to improve the quality of our facilities. We appreciate your input and hope to have the opportunity to provide an upgraded and more comfortable experience on your next visit.Sincerely,Hotel Manager

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled very bad
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Antonio,We're truly sorry to hear about the unpleasant odor in your room. Maintaining a fresh and clean environment is a priority for us, and we apologize for falling short during your stay. Your feedback is crucial, and we'll take immediate steps to investigate and rectify this issue to ensure our guests have a more pleasant experience. We appreciate you bringing this to our attention and hope you might consider giving us another chance to provide you with the comfortable and enjoyable stay you deserve.Sincerely,Hotel Manager

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room had roaches in it and smell like dogs and cigarette smoke.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Elizabeth,Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you had during your stay. We strive to maintain a clean and comfortable environment for all our guests, and it is disheartening to hear about the presence of roaches and the smell of dogs and cigarette smoke in your room. We take these matters seriously and will conduct a thorough investigation to address and resolve these issues immediately. We appreciate your feedback and assure you that we will take the necessary steps to prevent such situations from occurring in the future. We value your business and hope to have the opportunity to restore your trust in our hotel.Sincerely,Hotel Manager

4/10 Poor

Colin Mattson

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty , poorly maintained. And they claim to have boat parking but they want you to unhook your boat that's not considered boat parking.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Colin Mattson,We're truly sorry to hear about the issues you encountered during your stay, including the cleanliness, maintenance, and the inconvenience with boat parking. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We apologize for any inconvenience you experienced, and we hope you might consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Joseph,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and professional
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Elizabeth,Thank you for your kind words! We're delighted to hear that you found our staff nice and professional during your stay. Providing excellent service is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another enjoyable experience.Sincerely,Hotel Manager

8/10 Good

Shelley

Liked: Cleanliness, staff & service, amenities
Convenient location. Good price. Good breakfast. The carpets in the room, stairwell, and halls need to be cleaned or replaced.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 5, 2023
Dear Shelley,Thank you for taking the time to share your review. We're pleased to hear that you found our location convenient, the price reasonable, and enjoyed the breakfast. We appreciate your feedback regarding the cleanliness of the carpets, and we will address this issue to ensure a more pleasant stay for our guests in the future. Your input is important, and we look forward to the opportunity to welcome you back for another stay. Thank you for choosing our hotel!Sincerely,Hotel Manager

8/10 Good

CHERYL

Travelled with family
good and so-so
Housekeeping staff were very helpful and friendly. We needed to ask for sheets, pillows and blanket in order to use the sofa bed. The sofa bed, while it is not expected to be as comfortable as a regular one, was very uncomfortable. The young person sleeping in it woke to back pain and reported feeling every spring and metal frame.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear CHERYL,We appreciate your feedback regarding your recent stay. It's great to hear that our housekeeping staff left a positive impression with their helpful and friendly service. We apologize for any inconvenience you faced with the sofa bed. Your comments about its comfort are noted, and we will use this information to improve our offerings. If you choose to stay with us again in the future, please let us know your preferences, and we'll do our best to ensure your comfort is a top priority. Thank you for bringing these details to our attention.Sincerely,Hotel Manager

6/10 Okay

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was hreat. Very friendly and helpful. Housekeeping? Not so much. Skipped our room in cleaning. Spoke with feont desk and the lady who worked noghts was fantastic in helping is get clean towels and toiletries. Not quite sure what was going on with the toilet as it ran constantly even after jiggling the handle.
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Judy,Thank you for sharing your feedback with us. We're pleased to hear that our front desk staff provided you with a positive experience and were helpful during your stay. However, we apologize for the issues you encountered with housekeeping and the toilet. Your comments have been noted, and we will address these concerns with our team to ensure a more consistent and satisfactory experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Manager

8/10 Good

Alex

Liked: Staff & service
Only complaint I had was no laundry for customers. Other than that good over all
Stayed 4 nights in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear Alex,Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience regarding the lack of laundry facilities. Your comment is valuable to us as we continuously strive to improve our services. We're glad to hear that you had an overall good experience, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

William

Travelled with family
Disliked: Property conditions & facilities
The property and facilities were clean on the outside but was nasty inside. The carpet in my room and in the hall filthy. The hallway smelt of mole. There were what appeared to be a homeless person sleeping in the lobby. There were at least two vehicles in the parking lot with people asleep inside when I left the next morning.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear William,We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the room, hallway, and lobby has been noted, and we will address these issues with our housekeeping team to ensure a higher standard of cleanliness. We take your concerns seriously and will also look into the presence of individuals who may not be hotel guests in our public areas. Thank you for bringing this to our attention, and we apologize for any discomfort or inconvenience caused. We appreciate your feedback and will strive to improve our facilities and services.Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service
The door to my room, #110, had an obvious gap in the door about a foot to about 18 inches from the bottom edge. I could clearly see people walking by.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Daniel,Thanks for the 4-star rating. We also thank you for bringing the issues mentioned to our attention. We apologize for the gap in the door of your room, as this is not up to our usual standards. We take security and privacy seriously, and we will address this with our maintenance team to ensure that the door is properly sealed. Your comfort and satisfaction are important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Mitchell

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 9, 2023
Dear Mitchell,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 Terrible

Anastasia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The entire property smelled like cigarette smoke even the non smoking room we booked. I saw ants crawling around on the night stand as well as the bathroom floor. The bathroom door had a hole at the botton of it. The carpet was cut i guess from doing previous repairs and instead of getting the carpet professionally fixed they just folded it back over. I have a 1 yr old that would not stop crying while we were in that room I called expedia and was told that wasnt a reason for them to change my hotel room and all they could do was see if the hotel would approve a refund for me which the hotel denied although my family and I did not stay there and ended driving 15 mins to the Home 2 Suites which we had a pleasant stay at. After being told by Expedia a hotel room smelling like smoke and making me have a headache and my baby crying non stop wasn't a reason for them to change my hotel your company won't have to worry about me being a customer and I will be sure to tell everyone I know how I booked my hotel through your company and you did nothing when the hotel did not meet my standards. The desk clerk told me the hotel was privately own after I complained about the condition of the room and the smell. I feel like I trusted staying at the Quality Inn because of the brand name and for Quality Inn to allow hotel owners not to maintain the upkeep of their hotel's is a bad look on their brand I will NEVER book another room with Quality Inn because of the poor condition this hotel.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 28, 2023
Dear Anastasia,Thank you for sharing your feedback. We apologize for the issues you experienced during your stay, including the smell of smoke and the condition of the room. We take your concerns seriously and will address them with our team to make improvements. We appreciate your feedback and hope to have another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Amy

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Amy,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the pool- everything was very clean and the service was great.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 18, 2023
Dear Guest,We're glad to hear that you enjoyed the pool and found everything to be clean during your stay. Providing excellent service and maintaining a clean environment are important to us, and we're pleased to know that we met your expectations in these areas. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Franklin

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
My stay at this hotel was enjoyable. The entire staff was professional, kind, and courteous. My stay there was for me to make funeral arrangements for my son. All of the staff assisted me during this sad time. I especially would like to give a shout out to the evening clerk that checked me in. I’m sorry I have forgotten his name.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Franklin,Thank you for taking the time to share your experience. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. We understand that making funeral arrangements is a difficult time, and we're glad our staff could provide the professional, kind, and courteous assistance you needed. We appreciate your kind words about our evening clerk, and we'll make sure to pass along your gratitude. Should you need any further assistance or support, please don't hesitate to reach out. Our thoughts are with you during this challenging time.Sincerely, Hotel Manager

2/10 Terrible

Paul, Alpharetta

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty sheets & towels. Unsanitary condition in the room
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Paul,We apologize for the unsatisfactory condition of the sheets and towels in your room. Providing clean and sanitary accommodations is of utmost importance to us, and we regret that we fell short of your expectations. We take your feedback seriously and will address this issue with our housekeeping team to ensure that such lapses do not occur in the future. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear Sandra,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 1, 2023
Dear Sandra,We're delighted to hear that you enjoyed our pool! Thank you for taking the time to share your positive feedback. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Shantel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brown water & Bugs
My team stayed here and complained of brown water and bugs on their sports tights ! Please beware !!! Dirty bathtubs
Stayed 1 night in May 2023
Response from Hotel Manager on May 30, 2023
Dear Shantel,Thank you for sharing your feedback with us. We are sorry to hear about your experience at our hotel. We take such concerns very seriously, and we are taking steps to investigate and address the issues you have brought to our attention. We apologize for any inconvenience this may have caused during your stay. We want to assure you that this is not reflective of the high standards we strive to maintain, and we will be working with our staff to ensure that our guests have a comfortable and pleasant experience while staying with us. We appreciate your feedback and hope you will consider staying with us again in the future.Sincerely, Hotel Manager

4/10 Poor

Deb

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 17, 2023
Dear Deb,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager