Studio, 2 lits doubles, non-fumeur | Bureau, rideaux d’obscurcissement, fer et planche à repasser

Extended Stay America Suites Orlando Altamonte Springs – Avis

2.5 out of 5
Extended Stay America Suites Orlando Altamonte Springs
302 Northlake Blvd, Altamonte Springs, FL

Avis

6,8
Note de 10 – Excellent, d’après 278 avis sur 1000." "
Note de 8 – Bien, d’après 257 avis sur 1000." "
Note de 6 – Acceptable, d’après 193 avis sur 1000." "
Note de 4 – Médiocre, d’après 117 avis sur 1000." "
Note de 2 – Terrible, d’après 155 avis sur 1000." "

7,0/10

Propreté

7,6/10

Service et personnel

6,4/10

Commodités

6,8/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Alain

Points faibles : Commodités, état et installations de l’hébergement
Pas plus que ça
Hotel Management a répondu le 11 janv. 2023
Dear Alain, Thank you for sharing your experience. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en mars 2019
Hotel Management a répondu le 22 avr. 2019
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

6/10 – Acceptable

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points faibles : Commodités
C’est loin d’être un déjeuner continental car qu’il y a seulement muffin, barre tendre, café et gruau. Pas de lait, du coffe mate seulement Aucun fruit
Séjour de 2 nuits en mars 2019
Hotel Management a répondu le 27 mars 2019
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

6/10 – Acceptable

Voyageur vérifié

Points faibles : Commodités
Séjour de 2 nuits en mars 2019
Hotel Management a répondu le 22 avr. 2019
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

10/10 – Excellent

Anders

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bueno
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Brenda

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente servicio
Séjour de 7 nuits en avril 2024
Hotel Management a répondu le 13 mai 2024
Dear Brenda, Thank you for choosing Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations for every guest, and your kind remarks about our staff are greatly appreciated. We loved having you as our guest and hope to see you again soon!Sincerely,Hotel Management

2/10 – Terrible

Guy

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 – Bien

Dave

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Catherine

Points faibles : Propreté, état et installations de l’hébergement
Smell like moldy
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 1 mai 2024
Dear Catherine, Thank you for being our guest and sharing your feedback at Extended Stay America. We are sorry to hear about your experience with the smell during your stay. Maintaining a fresh and comfortable environment for our guests is important to us. Your comfort is our priority, and we appreciate your feedback as it helps us improve. We hope you will give us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

2/10 – Terrible

Kristina

Points faibles : Propreté
The location is unsanitary,and expect a refund.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 28 avr. 2024
Dear Kristina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

2/10 – Terrible

Steve, Cashmere

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had cockroaches (not palmetto bugs). Dirty and poorly maintained. Very Noisy - right on the interstate and AC sounded like a freight train. Breakfast was very minimal. No fruit, yogurt or warm foods.
Séjour de 4 nuits en avril 2024
Hotel Management a répondu le 27 avr. 2024
Dear Steve, We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear about the cleanliness issues, pests, and noise disruptions you encountered. Please know that this falls short of our usual standards, and we are actively addressing these concerns to ensure a more comfortable stay for our guests. Regarding breakfast, we understand your disappointment and will review our offerings to provide a more satisfying selection in the future. Your feedback is invaluable, and we are committed to improving our services. We hope you'll consider giving us another chance to provide you with a better experience during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

10/10 – Excellent

Brenda

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location it’s closer to shopping center and hwy
Séjour de 9 nuits en avril 2024

10/10 – Excellent

Louisa

Voyage de couple
Staff was nice
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 21 avr. 2024
Dear Louisa, Thank you for your feedback. We are pleased to hear that you found our staff to be friendly and accommodating during your visit at Extended Stay America. Guest satisfaction is our priority, and we appreciate your recognition of our team's efforts. Your feedback is valuable to us as we continue to strive for excellence in service. We look forward to welcoming you back for an even more enjoyable experience in the future.Sincerely,Hotel Management

8/10 – Bien

Erma

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel
Dog friendly
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

felicia maria, san bernardino

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 17 nuits en avril 2024

10/10 – Excellent

Brenda

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly service
Séjour de 13 nuits en avril 2024
Hotel Management a répondu le 17 avr. 2024
Dear Brenda, We are delighted you experienced friendly service at Extended Stay America! Providing excellent customer service is our top priority, and we're glad our team made your stay enjoyable. Your kind words mean a lot to us, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel Management

6/10 – Acceptable

Matthew

Points faibles : Service et personnel, état et installations de l’hébergement
so odd people in the hotel, the hotel is average, at best. will not stay again.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 17 avr. 2024
Dear Matthew, We are sorry that your experience at our hotel did not meet your expectations. Providing a comfortable and welcoming environment for all our guests is important to us, and we regret any discomfort caused by the behavior of others. Your feedback about the overall experience is valuable, and we will use it to make improvements where possible. We understand your decision not to return, but we hope you reconsider, as we're committed to enhancing our services to ensure a more enjoyable stay for all our guests. Thank you for staying with us, and we wish you the best in your future travels.Sincerely,Hotel Management

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was great. Room comfortable an clean. Would stay here again if in the area.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 15 avr. 2024
Dear Patricia, We are thrilled you had a positive experience at Extended Stay America! Our goal is to provide exceptional service and comfortable accommodations. Thank you for recognizing our staff and the cleanliness of your room. We appreciate your feedback and look forward to welcoming you back whenever you're in the area.Sincerely,Hotel management

2/10 – Terrible

Fabiana

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Nice area and good service but our room had cockroach, something weird on the floor (dirt) and bad smell
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 8 avr. 2024
Dear Fabiana, Thank you for reviewing your recent stay with us, and we apologize for the cleanliness and comfort of your room, which did not meet our usual standards. We are committed to addressing this issue and will ensure that our team prioritizes cleanliness to enhance the quality of our guests' experience in the future. Thank you once again for your valuable feedback, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

2/10 – Terrible

Sashann

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roaches roaches roaches 😡 there was too many Realtors and when I went to go ask someone at the front desk no one was there so when we left we found front desk outside with their friend smoking
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 3 avr. 2024
Dear Sashann, Thank you for sharing your experience. We sincerely apologize for the unacceptable experience you had during your stay. Ensuring a clean and pest-free environment is paramount, and we are addressing the issue of roaches immediately with our pest control team. Additionally, we are investigating the lack of staff presence at the front desk and will take appropriate action to ensure availability for our guests. Your feedback is invaluable, and we are committed to improving. We hope to regain your trust in the future.Sincerely,Hotel Management

6/10 – Acceptable

Robbie

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

JP

Voyage de couple
Points forts : Service et personnel
Wasn’t too bad overall, but the cleanliness of the property could be better. Very dark color palette inside gives it a dreary feeling from a scary movie.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 31 mars 2024
Dear JP, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Feedback like yours allows us to monitor and improve our guest experience continually. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management

10/10 – Excellent

Alvaro Jose

Séjour de 1 nuit en mars 2024

8/10 – Bien

Freddy

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Propreté
The service staff was great, friendly and helpful. However, the room we stayed had roaches, I was not able to inform the property at check out as there was no one at the front desk when we were leaving.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Alicia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Melissa

Séjour de 3 nuits en février 2024

8/10 – Bien

James

Points forts : Propreté, service et personnel et commodités.
Well it was very close to a reunion that was happening at Cafe Murano, so it was perfect (2 blocks away). It's extended stay, but some travelers might not understand that idea. The staff or maybe a little flyer could explain that things like hair dryers and everything else are available at the front desk. It was shown on a small table top card in the room, but the best time to explain is at check in. Very simple and easy improvement for the regular hotel guest that ended up in an extended suite.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 27 févr. 2024
Dear James, Thank you for choosing to stay with us and for sharing your review. We are pleased that our great location is perfect for your visit. In addition, please know that your comments have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

10/10 – Excellent

Kierra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was nice and clean, friendly staff. I had no issues while staying here. I will choose to stay again whenever I’m in the Altamonte area.
Séjour de 1 nuit en février 2024

2/10 – Terrible

John

Voyage d’affaires
Points faibles : Propreté, confort de la chambre
Shame
Dog feces on the floor buy the bed ..bugs on the wall room was so piss had to check out early
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 20 févr. 2024
Dear John, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

10/10 – Excellent

Bobby

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good place to stay
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 18 févr. 2024
Dear Bobby, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. We strive to provide our guests with outstanding hospitality, and your compliments for the team serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

2/10 – Terrible

KRISTIN

Points forts : Service et personnel
Points faibles : Propreté
found german roaches in the room in 3 different areas; kids hollering, couple arguing, and kids running in the hall
Hotel Management a répondu le 18 févr. 2024
Dear KRISTIN, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action. Also, we regret the noise disturbance caused. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

4/10 – Médiocre

Pierre

Voyage de couple
Hotel is in desperate need of remodeling everything there is out dated.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 16 févr. 2024
Dear Pierre, Thank you for your feedback regarding the current state of our hotel. We understand your concerns about the need for remodeling and updating our facilities. Your input is invaluable to us as we strive to enhance our guests' experience. We are continuously evaluating opportunities for improvement, including potential renovations, to ensure that our accommodations meet the expectations of our valued guests. We appreciate your patience and understanding as we work towards creating a more modern and comfortable environment for all our visitors. We hope you will give us another chance for an improved experience.Sincerely,Hotel Management

4/10 – Médiocre

Ricardo

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hallway has a food odor and some remaining of food on the carpets, in my room the refrigerator and the microwave ware very old and rusted, on top of that there were several roaches in the bed and nightstand, the checkout was not appropriate. The bathroom hasn't enough shampoo and conditioner supplies. It's noisy at night, after midnight someone were banging the door for a while.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 12 févr. 2024
Dear Ricardo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take it seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure thorough cleanliness and maintenance throughout the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

8/10 – Bien

Carey

Points forts : Service et personnel
Points faibles : Commodités
Was ok
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 7 mars 2024
Dear Carey, Thank you for being our guest and taking the time to share your feedback. We are glad you had a pleasant stay and enjoyed all that we offer at our Extended Stay America. It was a pleasure to have you as our guest, and we hope you are already planning another visit.Sincerely,Hotel Management

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Just the basics
Basic accommodations. Not many amenities. Quiet and comfortable.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 13 févr. 2024
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 – Excellent

Albert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean hotel
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 10 févr. 2024
Dear Albert, We're thrilled to hear that you found Extended Stay America to be clean during your stay! Providing a clean and comfortable environment for our guests is our priority. Thank you for your positive feedback, and we hope to welcome you back for another great stay soon!Sincerely,Hotel Management

2/10 – Terrible

Margarita

Voyage d’affaires
Points faibles : Commodités
The pillows smell bad and cockroaches
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 10 févr. 2024
Dear Margarita, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the pillows and cockroaches is concerning, and we take it seriously. Please know that cleanliness and pest control are top priorities for us, and we will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

10/10 – Excellent

Mary Anne

Voyage en famille
Our hotel room was clean and the bed was very comfortable. I was pleasantly surprised how quiet it was.
Séjour de 2 nuits en janvier 2024

2/10 – Terrible

Brooke

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Did not apply onekey
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 5 févr. 2024
Dear Brooke, Thank you for taking the time to write a review of our hotel, and we apologize for any inconvenience you experienced with the onekey system. Our team is committed to providing a seamless experience, and we regret any challenges you encountered. We value your feedback, and it provides insight into areas for improvement. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

2/10 – Terrible

Mary

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were here for 10 minutes our first room was dirty with towels on the floor make up on the counter. The second room had dirty bedsheets and roaches alive.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 5 févr. 2024
Dear Mary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

6/10 – Acceptable

Miguel

Voyage en famille
Points forts : Service et personnel
no quiero escribir
Séjour de 2 nuits en janvier 2024
Hotel Management a répondu le 4 févr. 2024
Dear Miguel, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

4/10 – Médiocre

Chris

Voyage d’affaires
Points forts : État et installations de l’hébergement, confort de la chambre
Roaches are intolerable. Needs to be fixed asap.
I've been staying at this location since 2014 when I come into town. Usually it's a really good place to stay, but this time there were two roaches in my room. One in the bathroom, and one by the entrance door.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 31 janv. 2024
Dear Chris, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon. Sincerely,Hotel Management

4/10 – Médiocre

Charles

Voyage en famille
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Janet

Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Charles

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

jeff

Voyage d’affaires
Was very surprised at how clean the entire facility was, the bed was comfortable. The quality of the linen was decent overall would stay here again.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 30 janv. 2024
Dear jeff, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

2/10 – Terrible

Alex

Voyage en famille, Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
I don't normally leave bad reviews but something must be done about this. My family and I booked two rooms. One room was littered with cockroaches in the bath tub and kitchen area. The bathtub housed a whole swarm of roaches which was extremely unsightly and there were at least 5 roaches (dead and alive) making themselves at home in the kitchen arwa. We even found a dead roach stuck to one of the sheets we requested for the pull-out sofa. We asked the front desk to change our room but unfortunately there was no availability. The other room we booked was relatively clean. I am hoping to get at least one of the rooms refunded on account of the infestation.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 30 janv. 2024
Dear Alex, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for any assistance. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us along with your family another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 – Terrible

Lois

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room was substandard and not clean. Also we were charged an additional deposit that was not mentioned when reservations were made.
Séjour de 2 nuits en janvier 2024
Hotel Management a répondu le 29 janv. 2024
Dear Lois, Thank you for sharing your remarks about your time with us. We apologize for not providing you with a seamless hotel experience. We are sorry you were unaware of the deposit policy with the hotel paid when the room rent is paid in cash. Depending on your bank account, the amount will be refunded after check-out and might take 15 days to reach you. We regret that the condition of the room and the cleanliness issues disappointed you. Your remarks will be addressed on a priority basis. We hope you will return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

2/10 – Terrible

Eric

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
facility smelled, room smelled.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 27 janv. 2024
Dear Eric, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management