View from property

Reviews of Suite Hotel Santa Chiara

4 out of 5
Suite Hotel Santa Chiara
Via Degli Ammirati 24, Lecce, LE

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 144 reviews" "
Rating 8 - Good. 51 out of 144 reviews" "
Rating 6 - Okay. 21 out of 144 reviews" "
Rating 4 - Poor. 6 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent. Parking very convenient, staff friendly and helpful. Room was pretty but shower small and doors were not working properly. When we reported, it was not fixed during our stay. Also the hotel advertised a spa and jaccuzzi on 4th floor that were not operating.
Stayed 2 nights in Mar 2024

8/10 Good

Zeljka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. The only issue was that our room was below the rooftop breakfast room so we could hear in the morning the chairs being dragged around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in late morning. Left our bags at reception--when we returned, they were already in our room. The Zona Traffico Limitada limits automobile access times to the hotel, but you just want to take your car to a parking area (after 2 pm, their garage will send a valet for your car; we used Parkejoo, an underground garage, until then). Nice breakfast. No need for a hotel restaurant or bar, plenty of choices nearby. Room was quite attractive with great woodwork and curtains--fitting into the Baroque spirit of the city.
Stayed 1 night in Sep 2023
Response from Roberto Girardi on Oct 3, 2023
Greetings,thank you so much for your wonderful review!This type of feedback fill our hearts and souls with pride, pushing everyone of the team to work even harder in order to satisfy our guests in the best possible way.We hope to have another chance to prove ourselves in the future, warmly welcoming you soon!Have an amazing day, thanks again for your time.Sincerely,

10/10 Excellent

Thursanth

Stayed 1 night in May 2023
Response from Roberto Girardi on Jun 12, 2023
Greetings,thank you so much for your review!It will contribute to improve our overall quality rate and our heart ratio!We hope you'll come again into our hotel, meanwhile we send ourKindest regards.RobertoFront Office Manager

8/10 Good

Paolo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great Location
The Hotel is in a perfect spot. The common areas are really nicely done, including lobby and breakfast area. Breakfast was included and was great. Only issue is the rooms are dated and a bit musty. The air conditioning is OK, not great. Packets of shampoo and shower gel were provided but was kind of amateurish. The staff is really very great and really help with any concern. All were super nice. Even let us change room as the first one was too musty.
Stayed 2 nights in Jul 2022
Response from Roberto Girardi on Jul 24, 2022
Dear Sir, thank you for the detailed review, it will help us improve a lot. We will try our best in the future to turn that 8 into a 10. Wishing you a wonderful day, we send our Warmest regards.

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience! Parking a nightmare in the area, so wonderful that this hotel provides parking... They also did a beautiful job on my laundry and the staff is all very accommodating!
Stayed 3 nights in Jul 2022
Response from Roberto Girardi on Jul 24, 2022
Greetings, thank you so much for the precious words, they make us incredibly proud! We wish to see you again soon, have a wonderful day. Kind regards.

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in historic section. Friendly staff. Very well kept.
Stayed 3 nights in May 2022
Response from Roberto Girardi on Jul 24, 2022
Dear Sir, we would love to thank you for the review and the nice words used, they give us a lot of confidence! Hoping to welcome you again in our facility soon, we wish you an awesome day. Warm regards.

8/10 Good

Donna

Stayed 1 night in May 2022
Response from Roberto Girardi on May 24, 2022
Thank you! Kind regards,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suite Hotel Santa Chiara in Lecce was a wonderful property. It has a great location and proximity to stunning churches and restaurants. We loved staying here so much that we extended our stay here two extra nights. The staff were fabulous and provided us with helpful information about the area including great recommendations for restaurants! The morning breakfast was excellent and I especially enjoyed talking with Luna who was friendly and a good representative for this hotel!
Stayed 2 nights in Apr 2022
Response from Roberto Girardi on May 24, 2022
Thank you so much for your wonderful words! This type of reviews enhance our pride and stimulate us to keep going. Hope we will be able to welcome you again in our hotel, in the meantime we send our Warmest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in an excellent location. Helpful staff. We needed to do laundry and they had a doorman walk us to the laundromat. All of the staff were available and ready to assist.
Stayed 3 nights in Dec 2021
Response from Roberto on Jan 16, 2022
Good morning and thank you for your kind words! We are glad to hear you had a good stay, that's why we hope you'll be able to visit us again soon! Kind regards

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, except breakfast
Stayed 2 nights in Dec 2021
Response from Roberto on Dec 24, 2021
Grazie mille!

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מצויין
מלון מצויין במרכז העירהעתיקה. קרוב לכל מקום. מגיעים עם הרכב . למלון והם חונים בחניון הרכב מגיע בשעה שקובעים איתם. עיר מדהימה. מומלץ מאד
Stayed 2 nights in Dec 2021
Response from Roberto Girardi on Dec 5, 2021
Good evening, thanks for your kind words! We appreciate a lot your feedback, therefore we hope to welcome back you really soon! Our warmest regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Clean rooms. Center of old town
Stayed 3 nights in Sep 2021

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was lovely, easy to get around the city to do everything we wanted. Breakfast was back to the pre-covid buffet. Which was very nice.
Stayed 5 nights in Jul 2021

4/10 Poor

AMIT

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Family suite
The hotel location is very good however the amenities in the room is not good. There is no pressure in the shower. The floor is not clean. The mattresses Re broken.
Stayed 3 nights in Jul 2021

10/10 Excellent

ISABEL

Stayed 3 nights in Jul 2021

6/10 Okay

juan Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Very old hotel, many negatives only the location was great
Stayed 1 night in Jul 2021

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one for Airport stays
Great little hotel to stay for an Airport stop. The staff very friendly and helpful. Walking distance to the Airport...they also have a restaurant 👍.
Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central old town Lecce hotel
Perfect location to explore the city .we were thankful to have valet parking as local parking was very difficult
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great right in the center of the town.
Stayed 1 night in Sep 2019

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Central Hotel in Lecce
Possibly the best hotel we stayed in on our trip around Salento this summer. The hotel is beautiful and has fantastic views of Lecce from it's rooftop terrace. It is ideally located and the valet/parking service was much appreciated on arrival. Would definitely stay here again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, well located and the people are super friendly :) totally recommended to stay!!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfectly located in a beautiful building. Right in the heart of things,
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Lecce
This was the perfect hotel in Lecce - centrally locates and near a lot of the ancient attractions. The hotel staff was welcoming and spoke to me in both English and Italian. The breakfast was delicious and nice that it was included. My room my comfortable, my only complaint was that the air conditioner was very loud. As a single American woman traveling alone, I definitely felt safe and would absolutely stay again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great location in the heart of town. A couple of annoying problems with a broken shower wand and inability to adjust air conditioning. Our particular deluxe room had a skylight with a motorized opener that proved a bit difficult to use. There were no wall windows. If offered this room, request another.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Anpan, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located in old Lecce.Within easy walking distance of all places of interest.
Stayed 7 nights in Oct 2018

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
Lovely hotel with very unique rooms. Our room had a lovely balcony overlooking the church and piazza. It also had a nice upstairs bedroom which we didn't need since it was just two of us. Great location with close access to key tourist areas and restaurants. The breakfast was very good and actually had a nice rooftop deck with great views. The one drawback is the parking garage is a distance away so it takes about 15 minutes to retrieve your vehicle. The staff was very pleasant and helpful.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

David, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great location right in the middle of Lecce comfortable friendly staff and well priced lots of reatuarants nearby including some really good ones
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Historical District
The hotel is well situated within the historical center of Lecce, steps from the Roman Theatre and quite close to the Roman Amphitheatre, the main square of the old town, the Duomo, etc. It's about a 15 minute walk from the train station. If arriving by bus, you probably want to take a local bus or taxi. My room was of average size and it was clean and comfortable. The bathroom was spacious with plenty of hot water and good water pressure. The shower was small by U.S. standards, but larger than many I've experienced in European hotels. The front desk staff was quite friendly and helpful. Do not hesitate to ask for directions, restaurant recommendations, etc. The only problem I encountered during my stay was inadequate wi-fi in my room. Often, I was unable to connect and sometimes the signal was extremely weak but adequate enough. Reception in the lobby was excellent. A nice buffet breakfast is provided in a lovely rooftop terrace.
Stayed 3 nights in May 2018

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Hotel in Lecce
Beautiful hotel in a perfect location - right in the historic centre of Lecce (a 10-15 minute stroll from the railway station). My room was comfortable with a high vaulted ceiling. Complimentary breakfast good and in a lovely location on the roof terrace. There were only a couple of things that stopped me giving a 5 star review - 1) The female member of staff in the breakfast room wasn’t exactly welcoming - I didn’t see her smile in the 3 nights I was there 2) Bathroom toiletries come in annoying tiny sachets which aren’t fit for purpose. Other than those 2 points I’d recommend the hotel if you are visiting Lecce.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, awesome staff!!!
This hotel is in a great location at the heart of Lecce's historical center, one block away from the Roman Theater. Staff is super friendly, helpful and very knowledgeable of the area. They recommended great restaurants and helped us organize our day excursions in and out of the city.
Stayed 4 nights in Jan 2018

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring Lecce from Hotel Santa Chiara
The location and the staffing could not be better if you want o stay in the old city of Lecce. Everything you could need is within a short walk. Incredible to walk past the Roman amphitheater every day and imagine its original use. The best feature of the hotel is its very helpful staff.
Stayed 3 nights in Dec 2017

10/10 Excellent

PIER, GEORGIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
What a marvelous stay !!!! Everyone was so friendly & wonderful. Warm & friendly stay...Extremely attentive....A DEFINITE DO OVER, SINCE I NOW KNOW WHERE IT IS!!!!! Very clean, beautiful hotel.........Ratting it a 10 Only one concern was when we were standing just a few feet from the hotel & didn't know it. On the phone, I was talking to someone from the hotel. I told him my location OF WHERE I WAS & I was told that I was just outside the church but he didn't believe me, (WE didn't know where we were ) I was almost in tears because I was so tired. A gentleman from the hotel gave me a hard time on the phone, telling me that "THERE are a lot of Statues in the City & Lot's of Churches". I then stopped a person on a bicycle & asked her in Italian where I was & handed her the phone, so that she could talk to the man that was on the phone AT THE HOTEL.. IMMEDIATELY SOMEONE FROM THE HOTEL CAME OUT & ASSISTED US & were ever so grateful........FANTASTIC AFTER THIS EXPERIENCE.....SOME PEOPLE NEED TO BE MORE GENTLE TOWARD TRAVELERS COMING IN FROM ANOTHER COUNTRY. WE ENJOYED THE REST OF OUR STAY.....BEAUTIFUL STAY....GRT PEOPLE
Stayed 2 nights in Oct 2017

10/10 Excellent

GARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lecce luxury
Stunning corner room in a beautiful hotel in the heart of the town. Luxury night at end of cycling holiday.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent location, friendly & responsive staff

8/10 Good

Lynne, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel for the price. Very central. Recommended.

6/10 Okay

DAVID, France

Liked: Cleanliness, staff & service, room comfort
Great location but poorly maintained hotel
Two days in Lecce. Great hotel in the centre of the old town. Shame that the little details let the hotel down (Broken shower head in one bathroom, spa bath not working in the other) Room 106. "Valet" parking is on the street with a hotel ticket in it. Breakfast has a limit of one hot drink and then payment for any further hot drinks. Breakfast buffet not replenished, so poor choice. Bar not open during our stay.

10/10 Excellent

Nanako, Chicago area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located in a charming town
Located right at the center of town. The hotel staff was very friendly and rooms were very comfortable. We stayed in 2 different rooms. One didnt have windows but only a skylight but was very spacious. The other had windows but was a little smaller. one thing to watch out for is that there are a lot of young folks handing out in the square on weekend nights and there clearly isn't an enforced quiet time. They were making a lot of noise until 3-4 in the morning. so you might want to ask for a room a little removed from the main street

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up!
Loved the central location, the building, the room - 2 bedroom loft-suite, floor-to-ceiling doors to the balcony, marble bathrooms, and nice breakfast on the rooftop. Yes, it can be a little loud sleeping if there is an outdoor party downtown, but it is not a deal breaker. Would stay there again. Only suggestion would be a ceiling fan in the loft to distribute the air-conditioning. Loved Lecce, as well.

6/10 Okay

Ian. J, Bristol

Great location let down by little things
Just one night stop during a ten day tour of the region. Fantastic location, probably the best there is for Lecce, easy to walk to all the sights. Saturday night very lively so a bit of noise but that was expected given central location. Another positive is parking and unloading cases etc which can be a nightmare in the town. The let down was the detail: the shower was cheap plastic and one you'd expect in a low budget hotel, the door kept falling off its runners and the shower head kept falling off! The toilet seat was very loose, the plants in various pots were dried out and dead. Breakfast was the same quality as the shower. Overall a great location and an 'ok' hotel that just needs to get its act together on the detail

8/10 Good

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in historic centre.

8/10 Good

Mark, London

Liked: Cleanliness, staff & service, room comfort
Good hotel right in the centre of the old city
This was our first visit to Lecce, and the 600 metre walk from the railway station was a challenge. But otherwise the position of this hotel could hardly have been better, as a base for exploring the old city, and it is within easy reach of several bars and restaurants. The hotel staff are exceptionally helpful. A very good breakfast was served in a roof-level panoramic space. The building itself is fine looking, our room was quite spacious, which may justify the price.