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Reviews of OYO Hotel Lebanon MO I-44

2 out of 5
OYO Hotel Lebanon MO I-44
1221 Millcreek Rd, Lebanon, MO

Reviews

6.0
Rating 10 - Excellent. 47 out of 271 reviews" "
Rating 8 - Good. 67 out of 271 reviews" "
Rating 6 - Okay. 55 out of 271 reviews" "
Rating 4 - Poor. 40 out of 271 reviews" "
Rating 2 - Terrible. 62 out of 271 reviews" "

6.0/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was closed and had to find another place to stay. Worst experience ever with Expedia. I hope I don't get charged for the stay.
Stayed 1 night in May 2022
Response from Simon on Jun 29, 2022
Hi, Sandra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

Julia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Blatant robbery!!!!
I never got to stay at the hotel, so I wouldn't know. I cancelled (because the dog vomited and went #2 in the back of the car-all over everything I own and my 5 year old son- & we were going to stop for the night to sort out the mess before heading home for the holidays), repeat- I CANCELLED, this stay on the phone with hotels.com as well as in person with the guy working the front desk. Then I disputed the charge with my bank because they still hadn't refunded my $85 (I purchased the extra insurance to prevent this as well!).... It's now almost 3 months later& they kept my money for absolutely nothing, claiming I was a no show!!! I cancelled well within the limit with the only 2 parties involved & paid $20 extra to prevent this kind of outright robbery!!!! I HOPE YOU ARE PROUD OF YOURSELVES STEALING FROM A FRONTLINE HEALTHCARE WORKER & SINGLE MOTHER!!! Abhorrent!
Stayed 1 night in Dec 2021
Response from Jane on Feb 14, 2022
Dear Julia, It was a privilege to have you as our esteemed guest. we heartily thank you for your wonderful remarks. We have duly noted your feedback and Will act upon it as well. We do hope that you would give us an opportunity to experience our renewed services. Regards, Jane!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to sleep, and pet-friendly
The OYO was a comfortable place to stay the night during a long road trip. They were inexpensive and pet friendly, with parking right at the door to the room, which is a huge plus with dogs. Also, the manager checked us in at nearly 2am, so we appreciated the service.
Stayed 1 night in Nov 2021
Response from Ammy on Nov 25, 2021
Hi, David! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Bruce on Nov 23, 2021
Hi, Jeffrey! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Bruce

2/10 Terrible

Timothy, INDIANAPOLIS

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No laundry, no breakfast but amenities where advertised. Mold in bathtub, room smelled so bad i could not sleep.
Stayed 1 night in Nov 2021
Response from Amina on Nov 18, 2021
Sorry for the trouble caused, Timothy! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Amina!

4/10 Poor

Ashlee

Stayed 1 night in Nov 2021
Response from Bryce on Nov 16, 2021
Hi, Ashlee! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bryce

4/10 Poor

Suzy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for those places ghetto Wi-Fi didn't work ice machine didn't work the ceiling looked like it was caving in there was hair in our bathtub dour bathtub dog food on the ground I will never stay there again
Stayed 3 nights in Nov 2021
Response from Ammy on Nov 13, 2021
Hi, Suzy! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 Good

TAMMY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 13, 2021
Hi, Tammy! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Brian, El Mirage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off the interstate. Quiet and comfortable.
Stayed 1 night in Nov 2021
Response from Jane on Nov 11, 2021
Thanks for such a lovely review, Brian! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is rennovated/aged. people are awesome. good value if you're just passing thru on vacation
Stayed 1 night in Oct 2021
Response from Jane on Oct 26, 2021
Thanks for rating us, Susan! Your review made our day. We hope to delight you with our services. Regards, Jane!

4/10 Poor

Louis

Business traveller
Disliked: Amenities, property conditions & facilities
My room was junkie. The main door and the door to adjoining room looked like it had been broken into. Toilet had a bad seal somewhere and ran all night.
Stayed 1 night in Oct 2021
Response from Ammy on Oct 22, 2021
Hi, Louis! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

Malissa

Travelled with family
Liked: Staff & service
I didn't appreciate that there wasn't a breakfast available as advertised. There is a local mom & pop diner type restaurant called Andy's right next door, but they are closed Saturdays and Sundays. I didn't try Andy's, but the parking lot was always over flowing with poeple for breakfast and lunch, state troopers and EMTs both frequently visited it, so it must be good. The hotel itself was nicer then some of the cheaper places I saw in town, but you get what you pay for. 2 very soft & small pillows on each bed, rust stains and dingy grey tint on towels and washcloths, 2 sheets and a thin blanket, a hodge-podge of furniture from other hotels, dirty windows, cracked tiles in the shower, cigarette smoke smell in a non-smoking room and fraying carpet near the bathroom. Due to the great location for my needs, good price, if I find myself in Lebanon MO again, I might stay here again, maybe.
Stayed 7 nights in Oct 2021
Response from Amina on Oct 22, 2021
We are sorry to hear about your experience, Malissa! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Amina!

4/10 Poor

doug

Disliked: Property conditions & facilities
Need to be up dated
Stayed 2 nights in Sep 2021
Response from Cheshta on Sep 28, 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Worth it for the money
It was alright for the price beds were comfortable, didnt have a fridge which was disappointing
Stayed 1 night in Sep 2021
Response from Ammy on Sep 28, 2021
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold around the tub. Chairs and ottoman was stained. Rips in the carpet. Door did not shut tight. Unit that heated and cooled the room was dirty and had been fixed with a make shift thermostat that is supposed to go on the wall not the unit
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 28, 2021
Apologies for the problems you had faced, Jason! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on Sep 25, 2021
Hi, Rhonda! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

6/10 Okay

Sandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1st room we we given was horrible. The room smelled awful, and was in a dire need of upgrade. Bathtub and walls in bath moldy to the point of having holes in wall. It appeared to have mold painted over in main room. The woman at front desk was very accommodating when I told her our room wasn’t very nice. She put us in a different room, which was fine. The whole place was practically empty. The 1st room should be taken out of service until repaired and fumigated.
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 23, 2021
Apologies for the problems you had faced, Sandra! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

10/10 Excellent

Meah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from James on Sep 22, 2021
Thank you for rating us highly, Meah. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, James

2/10 Terrible

Phillip Dwane

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was in room 380. The room had obviously not been cleaned in a very long time. There was grime on the inside of the front door, the ceiling in the bathroom was peeling and the shower ceiling has parts missing. There was no phone in the room. There was an ironing board and no iron. I understand it is a smoking room but the stench in the room was choking.I have pictures but do not see anyplace to attach them.
Stayed 2 nights in Sep 2021
Response from Jane on Sep 20, 2021
Hi, Phillip! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed at this property. For the price it is a nice and clean hotel. Not the newest, but it's clean and the staff is friendly. The area was also very quiet.
Stayed 1 night in Sep 2021
Response from Noah on Sep 11, 2021
Thank you for your sweet words, Laura. We hope to give you a consistent service every time. Regards, Noah

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Lots of cockroaches in the room
Stayed 1 night in Sep 2021
Response from Jon on Sep 10, 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Ugly green carpet; cigarette burn in the top sheet; other holes in the sheets; towels as soft as sand paper; bathroom so small the door was literally cut out so it would close past the toilet. But we just needed a place to sleep overnight and shower the next morning.
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 9, 2021
Hi, Brian! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Friendly staff.
Stayed 2 nights in Sep 2021
Response from Cheshta on Sep 8, 2021
Hi, Robert! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back. Very clean.
I was in town for the Christian Motorcyclists Association State Rally. When I checked in, I could tell the property was a bit dated, but it had been renovated recently. If you are looking for a romantic getaway, this probably isn't the place for you. But if you are looking for a clean and comfortable bed at an affordable price, stay here. My room looked exactly like the pictures. It did have a few signs of wear, but it was very clean and looked recently painted. The bed and pillows were very comfortable. I was hoping for a room with hallway access, but alas the room I got opened to the outside. If I would have paid attention to the pics, I would have noticed the window with light next to the outside door. If I were going to critique anything it would be the fact that each room had its own AC unit under the window. It kept me very cool and I had no problems with temperature, they are just noisy by nature. I would gladly stay here again on my next visit.
Stayed 1 night in Aug 2021
Response from Jake on Sep 1, 2021
Hi, Jerry. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Jake

6/10 Okay

Shelly

Liked: Staff & service
The stay was okay. The bed was uncomfortable and had a dirty wash rag. The room had an odor.
Stayed 1 night in Aug 2021
Response from Noah on Aug 23, 2021
Hi, Shelly! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

8/10 Good

Ted

Liked: Cleanliness, property conditions & facilities, room comfort
They should say up front about the deposit.
Stayed 1 night in Aug 2021
Response from Tim on Aug 21, 2021
Thanks for the positive rating, Ted! Hope to welcome you again soon. Regards, Tim

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
First room smelled terrible of smoke, second room was not cleaned finally the third room was ok. The place was old and outdated.
Stayed 1 night in Aug 2021
Response from Jane on Aug 20, 2021
Sorry for the hassle you faced, Nancy! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Adrianne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 17, 2021
Sincere Apologies, Adrianne! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The absolute worst place ever. Ceiling was bubbling and I feared it was going to fall. Mold in the shower. Toilet wouldn’t stop running. I don’t think the carpets have ever been vacuumed or cleaned. Stains everywhere. Chairs had brown stains. Paint was peeling. Reeked of animal urine. Smoke detector wasn’t connected and in a plastic bag. The desk clerk was shocked anything was wrong with the room and when I reached out to the company they said this was an “exception” and did nothing to rectify it. I wish I could attach pictures of the filth and unsanitary and unsafe conditions. Please keep driving by if you’re in the area
Stayed 1 night in Aug 2021
Response from Jane on Aug 16, 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Questionable area, poorly maintained room, heavy smoke, crunchy carpet. water in shower wouldn't turn off.
Stayed 1 night in Aug 2021
Response from Jane on Aug 16, 2021
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was basically a motel. Our room reeked of cigarette smoke.
Stayed 1 night in Aug 2021
Response from Noah on Aug 16, 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Noah on Aug 12, 2021
Thanks for the positive rating, Thomas! Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Kara

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
It was okay...
We have stayed there a couple of other times and it has been fine. However, this time we had a king size bed reserved and got double beds. The toilet seat was cracked all the across, toilet ran the whole time, bathroom door would not shut, and bathtub was very very slow to drain. We like staying there because of the easy access to the places we were going to while there. However, there was room for improvement.
Stayed 4 nights in Aug 2021
Response from Cheshta on Aug 12, 2021
Hi, David! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was friendly and helpful. The property is and older motel. There was no refrigerator or microwave although there was a place for them. The bed was very uncomfortable for me a back sleeper.
Stayed 3 nights in Aug 2021
Response from Jane on Aug 9, 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OYO< MO
This hotel is disgusting. 1. I asked for first floor and got second. 2. The remote didn't work so went to desk and exchanged remote. Changes channels but doesn't turn on and off..3. Fruit flies in the bathroom area. 4. Sink doesn't drain. Had to flip drain by hand. 5. Mold under the soap dish and other places. But the water was hot. 6. Very dark in outer area, no security lights. Wouldn't recommend this to anyone.
Stayed 1 night in Aug 2021
Response from Noah on Aug 9, 2021
Hi, Dean! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Disapointment
The room was for Extended Stays, it had a Kitchen. However the stoves 2 front burners didn't work, and there were no dishes to either cook with, or to eat off of.
Stayed 3 nights in Jul 2021
Response from Noah on Aug 4, 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Noah

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refund needed
Stayed 1 night in Jul 2021
Response from Jane on Aug 3, 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
the decor was outdated but was clean, a full Kitchen an comfortable an thankfully quiet
Stayed 1 night in Jul 2021
Response from Noah on Aug 3, 2021
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

4/10 Poor

tony

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jane on Aug 2, 2021
Hi, Tony! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jane on Jul 28, 2021
Hi, Robert! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

michael

Stayed 1 night in Jul 2021
Response from Jane on Jul 29, 2021
Hi, Michael! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Mofeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Cheshta on Jul 27, 2021
Thanks for the positive rating, Mofeed! Hope to welcome you again soon. Regards, Ivy

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was fine
Stayed 1 night in Jul 2021
Response from Noah on Jul 26, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Elaura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Chris

Business traveller
Liked: Room comfort
Disliked: Cleanliness
The $100 deposit is stupid. Not everyone that stays there is a meth head that is gonna tear stuff up. Room needs to be cleaned better. Its ok to pull stuff away from the wall and vacuum. Sheets need to be bleached or replaced more often
Stayed 1 night in Jul 2021
Response from Noah on Jul 27, 2021
Hi, Chris! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Noah

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jane on Jul 22, 2021
Hi, Diane! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet did not flush right. Big black spot in middle of Bed cover. Was not cleaned or maintained very well. I will not go back.
Stayed 3 nights in Jul 2021
Response from Noah on Jul 22, 2021
Hi, Wayne! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Noah

10/10 Excellent

Roy

Stayed 1 night in Jul 2021
Response from William on Jul 19, 2021
Thank you for rating us highly, Roy. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, William