Terrace/patio

Reviews of Simon Hotel

4 out of 5
Simon Hotel
1 rue Loulou BoisLaville, Fort-de-France

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 451 reviews" "
Rating 8 - Good. 179 out of 451 reviews" "
Rating 6 - Okay. 48 out of 451 reviews" "
Rating 4 - Poor. 25 out of 451 reviews" "
Rating 2 - Terrible. 11 out of 451 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very clean. Great restaurant and bar. It is right on the water and about a 30 min taxi ride to airport and 15 min to cruise terminal. Note- There are no nice places within walking distance to eat nearby and really nothing to do in the evenings near the hotel.
Stayed 2 nights in Jan 2024

8/10 Good

aloysia

Stayed 1 night in Jan 2024

8/10 Good

Dan

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Vera, Hallandale Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jose

Stayed 2 nights in Oct 2023

8/10 Good

Misrak

Travelled with family, Business traveller
Liked: Amenities
Perfect location !
Stayed 2 nights in Aug 2023

6/10 Okay

Maximilien

Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

benoit

Stayed 2 nights in Jul 2023

4/10 Poor

Rena

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
AC unit stopped working once the window was opened, I called front desk nothing less than 5 times for help, in which the guy said there is no technician available to fix it and I must now move to another room at midnight when I was already in bed. I didn't move and no one came to help. Apart from this, there are no adapters to charge laptops and phone that didn't have an european plug.
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy, Gros Islet

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jun 2023

8/10 Good

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was fine except the door to the balcony was not locking which it may it very concerning for us
Stayed 1 night in Apr 2023

2/10 Terrible

Genavie

Travelled with family
Liked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First off, the picture of the attached building (gleaming tower) is not the Hotel Simon. It is a small building that is not really advertised properly. There are difficulties getting in & out of the building. The room was comfortable and sapcious, so no complaints there. Location is suitable.
Stayed 2 nights in Mar 2023

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia, San Diego

Stayed 1 night in Mar 2023

8/10 Good

Adrian

Stayed 1 night in Mar 2023

6/10 Okay

Benedict

Travelled with family
We had to change the room in the middle of the night, because the toilet flush was damaged. The substitute room was not very good.
Stayed 2 nights in Feb 2023

8/10 Good

Lorri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a basic business oriented hotel in a great location. The breakfast is pretty good although 1 day they ran out of eggs. If you don’t get to breakfast early enough you may not get a seat on the veranda. The veranda is a great place to relax and have a drink. Although it was said that there was Tapas from 5 to 7. It was sometimes difficult to order it. The staff seemed preoccupied with getting ready for dinner. The close by Indian restaurant in the plaza was very tasty but a bit pricey. We had no problem buzzing in the hotel with or without a car.
Stayed 5 nights in Feb 2023

4/10 Poor

Hazel

Travelled with family
Disliked: Staff & service
Disappointed Stay
I booked a twin bedded room specifically and on arrival given double bedded room when queried was told none available as fully booked
Stayed 1 night in Jan 2023

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Very satisfied with our stay, we will definitely be back
Stayed 13 nights in Jan 2023

10/10 Excellent

Hon Minister Alva R.

4/10 Poor

NIKITA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We chose this hotel by photo. However, in fact, hotel is NOT located in tower on picture. It’s located in nearby building. It’s hard to find entrance to the hotel (!). Elevator doesn’t have proper air conditioning. No bathrobes, no slippers. Broken French window’s lock in our room - not possible to close window. This is unsafe and you hearing at night noisy cars. Reception girl misinformed me about time I must arrive at airport. She told 3 hours in advance, but my check in opened 90 minutes before flight time only. Disappointing.
Stayed 2 nights in Dec 2022

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and friendly
I very modern, upscale, waterfront hotel. Staff could not have been more accommodating. Convenient to all point’s downtown and the ferry. Didn’t see any other hotel in Fort-de-France to compare.
Stayed 4 nights in Nov 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with good restaurants , bar and very friendly staff .
Stayed 1 night in Nov 2022

4/10 Poor

kimani

Stayed 1 night in Nov 2022

4/10 Poor

Gustavo, riverveiw

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant was the worst we ever seen from a 4 star hotel. Terrible service, lack of service and once served you were forgotten! All steaks are well done regardless of request! Fried duck was raw! Dinning area on the terraza was primitive. Would not recommend to anyone to use the dinning for dinner. Breakfast was very good
Stayed 2 nights in Oct 2022

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Allan Frank Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great! next to the bus station and the port where you can take a boat to 3 or 4 different beaches for day trips. The only thing i miss was having english tv channels besides CNN. So if you planning to stay at the hotel for a rest of in a rainy day hopefully you can enternain yourself with the local french cable..
Stayed 4 nights in Jul 2022

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Tyler

Travelled with family
Liked: Cleanliness
Bad food
Food was very bad and air conditioning did not cool the room - #520
Stayed 1 night in Mar 2020

10/10 Excellent

Angelica, New Jersey

Travelled with group
Liked: Staff & service, property conditions & facilities
We stayed for carnival from 2/21-2/25 which is a very busy time for them and it was a great stay. The location is directly in the center of everything, and you can walk to where ever you want to go. Our rooms were cleaned everyday, we had a great view of the bay, we got a fresh water bottle daily, and the staff was courteous. We did not speak French and it was not a huge issue. Check-in was a breeze. Every woman we spoke to at the front desk spoke English. They never had a problem calling a taxi for us to take us somewhere far. One time we got stuck and couldn’t call a taxi and we called Mary at the front desk and she sent a taxi right over to us. The only issue we had the entire trip was around 11:30pm we left the hotel one day and when we tried to get back in we couldn’t. We were ringing the buzzer for almost 30 minutes, and had security call. The man who was manning the front desk said he was on the floor. We did report it the next morning to one of the ladies at the front desk and she was very apologetic. She assured us it would not happen again. It was worth the money and we would definitely go back and stay at the same hotel again. THANK YOU TO THE FRONT DESK LADIES MARY, EMILIE, and STEPHANIE AND TO THE WONDERFUL STAFF AT HOTEL SIMON FOR A WONDERFUL STAY!!
Stayed 5 nights in Feb 2020

10/10 Excellent

IOANNIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at SIMON was extremely comfortable, friendly, and the hotel was beautiful
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, quiet. excellent bar and restaurant. close to cruise ship terminals. I did not "access" to hotel...many stairs for luggage, difficult to find an elevator. No pool or hot tub.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

MaidenChina, Baltimore md

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the ferry. Balcony door did not lock and outside was very loud. Would have been nice to have a hook or two to hang damp towels and bathing suits.
Stayed 7 nights in Jan 2020

8/10 Good

Sandy, New London Wisconsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property in a GREAT location . . . . very nice w/great views!
Stayed 1 night in Jan 2020

10/10 Excellent

Franck, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, relatively new, modern and clean hotel in Fort de France close to the harbour. Great views of the city from the building and especially the outdoor bar terrace. The hotel does have a very business feel but we couldn't find any other hotel around Fort de France with this modern and stylish feel. Centrally located near the harbour and city centre, it was very easy to arrive by ferry from St Lucia and walk to the hotel. The boats to 3 ilets and the city centre are also 5 minutes walk away. The staff is very polite, professional and helpful. The hotel also put us in touch with a car rental company and the process was very easy and we could use the hotel car park for free. On the negative side, you have to be manually let in to the hotel each time which isn't very convenient (we had to wait 10 mins outside until someone opened the door). The room with 2 treadmills and a cross trainer called the gym is very disappointing for the standing and price of the hotel (small, dirty white walls, view on a block of apartments, really hot in there as AC not working properly). The restaurants inside the hotel had no vegetarian options and all the chef could propose as an alternative was a salad. This was disappointing. Expensive breakfast not worth the money. Still a good, but pricey, stay at hotel Simon overall. Would recommend.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Simon Hotel on Nov 26, 2019
Nous vous remercions pour votre retour et sommes heureux que votre séjour se soit déroulé à la hauteur de vos attentes. Cordialement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff..........................................................................
Stayed 1 night in Nov 2019

6/10 Okay

Bruno

Business traveller
Great potential but needs to work harder.
The Simon is still the best hotel in Fort-de-France overall. However, a few flaws made it loose points: - Leakage on the corridor of the 3rd floor which leaves a very wet spot in the middle of the corridor and therefore implies a humid smell. - Poor amenities in the bathroom: no conditioner and no body lotion. - Poor window insulation: woken up by a city worker using his very loud blower at 5:00AM to prepare for the arrival of the cruise ship. - Terrible looking breakfast buffet. Has a lot of potential due to its great furniture but very cheaply displayed and poor variety. On top of that, terrible attitude by workers who did not make me feel welcome...
Stayed 2 nights in Nov 2019

6/10 Okay

Marina

Liked: Cleanliness, staff & service
The air condition was working very bad , it was very hot in the room, I asked to repair it but they didn t. Wi fi in the room was poor,only working at the entrance of the room
Stayed 1 night in Nov 2019

8/10 Good

edouard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Simon Hotel on Nov 26, 2019
Nous vous remercions pour votre confiance et votre note qui nous ravi. Au plaisir de vous revoir.

4/10 Poor

Earny, Caribbean

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1. My AC did not work properly and its was really warm in the room 2. Limited toiletries and towels 3. Limited staff 4. Manager Rebecah does not understand that she works in the service industry and may be best placed as a regulator in a government agency 5. Long wait for service 5.
Stayed 2 nights in Sep 2019
Response from Rebecca RAMADE -Accomodation Manager on Sep 16, 2019
Dear Client, I am quite surprised about your return on your last stay at our hotel. Please note that the entire team has made its maximun so that your stay takes place in the best conditions. Personally, I didn't have the opportunity to meet you or leave you a message, that's why I am in the incomprehension. Unless I am mistaken, a change of room with an upgrade has been proposed to you due to the technical problem encountered in the room. Know that I remain at your disposal so that we exchange on this subject. Note that the customer satisfaction is our priority. Do not hesitate to contact me at this adress: responsable.hebergement@hotel-simon.com Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019