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Hampton Inn & Suites Lawton – Avis

2.5 out of 5
Hampton Inn & Suites Lawton
2610 NW Cache Rd, Lawton, OK

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 472 avis sur 1005." "
Note de 8 – Bien, d’après 263 avis sur 1005." "
Note de 6 – Acceptable, d’après 130 avis sur 1005." "
Note de 4 – Médiocre, d’après 72 avis sur 1005." "
Note de 2 – Terrible, d’après 68 avis sur 1005." "

8,4/10

Propreté

8,8/10

Service et personnel

7,2/10

Commodités

8,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Ronald

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
This was a good hotel. Nice outside. Lobby was nice. Room was spacious but furniture seemed cheaply made.
Séjour de 1 nuit en mai 2024

8/10 – Bien

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome place to stay! The customer service is beyond astonishing! Jordan helped me get checked in and off to my room at 3am when I got in! Thank you for hiring this man! Wish I had 10 workers with his work ethics! Jordan should be recognized for his customer service! I will be staying there again because of him!
Séjour de 2 nuits en mai 2024

8/10 – Bien

Michelle

Séjour de 1 nuit en mars 2024

8/10 – Bien

Billy

Points forts : Propreté, état et installations de l’hébergement
Could not check in untie 3:40. Short staffed perhaps.nice room and breakfast
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Christine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool area could be updated.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Heather

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Trent

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Erin

Voyage en groupe, Voyage d’affaires
Sink and shower were clogged, I reserved 2 rooms and she only had one. Put my friend in a cheaper room that someone else turned down because it wasn’t clean and didn’t offer to refund the difference. Place needs an overhaul.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Craig

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and convenient staff very kind Pool and hot tub
Séjour de 1 nuit en avril 2024

8/10 – Bien

Greg & Usha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024

8/10 – Bien

Mary Ann

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very polite, friendly and helpful. Would have liked a microwave and fridge in the room. Wanted a hot tea and didn't have a way to heat the water.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Bobby G.

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
The room we booked was extremely dirty. The furniture, carpet, walls, door, and etc was dirty. The room was surface cleaned. What I mean is the sinks, toilet, bathtub, countertops, and etc was clean. It was ants in the room. The furniture was chipped all up. The sofa was worn, needs to be thrown away. The outlet in the room was burned. The room had an unpleasant odor. As well as the lobby area had an unpleasant odor. Also before you get to the lobby are where you park your car (the outside entrance) was filthy. It had stains where liquid was wasted. To me it wasn’t worth any amount of money.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Kristina

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The office was super nice and the bathrooms it did suck that there was no fridge in the room
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Cesar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
quiet
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Michael

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The stay was great.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Kimberly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great!
Séjour de 1 nuit en mars 2024

8/10 – Bien

Celina Reina, Vacaville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast was not that good just average and the coffee wasn’t good either.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Shelby

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Litzi

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me encantó la atención al cliente la limpieza
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Kevin

Voyage de couple
Points faibles : État et installations de l’hébergement
Toilet and sink were both stopped up. The sink drained but very slow. Toilet would not even flush paper
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Melissa

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté, commodités
There was trash in the room, i got the queen 2 bed, and one of the beds had a wet spot that felt like it was pee'd in, the bathtub ran all night long! And at check in, i had to wait over 5 minutes for the concierge. Id post a pic, but cant, there was a mountain dew bottle and candy bag wrapper in a corner. Fake it till you make it should be there slogan
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Robbie, Era

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Found several hairs when I turned down the bed. Bed had metal bars sticking out that I injured my leg on. The noise level from upstairs made it impossible to sleep.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent staff. Great place to stay.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a very enjoyable stay. The room was spacious & comfortable, the Staff was friendly. The only complaints we had was: #1 Our room was not ready when we checked in (3p Saturday) it was close to an hour before we finally got a room. #2 The Expedia listing said the hotel had an onsite Bar, which it didn't, that detail was a big part of the decision to spend the night there. You need to contact Expedia & correct this, it is misleading to Guests... #3 The water pressure in the shower could have been better.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Laurie

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Nice hotel however the ceiling in my room had mold in the ceiling. Need some serious update.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Elliott

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice accomodations.
Séjour de 2 nuits en février 2024

2/10 – Terrible

John

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
never staying there again
I suffered a severe injury and had to undergo surgery. The army waived my duty because of the challenges of traveling soon after surgery, but this hotel refused to cancel the reservation. As a result, I was forced to fly two days after surgery simply because of their pigheadedness. The flight was as miserable as you could expect, and I had to drive from Oklahoma City with only one arm. When I arrived, I was exhausted and virtually overcome with pain; I couldn't take any pain meds due to needing to drive. The front desk clerk tried to stiff me with another $25 bill for an early check-in fee. I refused, and waited an hour before checking in. The place had stains on the carpet and hair on the bathroom floor. When the army says you don't need to perform duty but you're forced to anyway because of a hotel manager, that manager is not fit to lead a latrine detail. I travel to Fort Sill at least once a month, but I'll never stay at this place again.
Séjour de 3 nuits en février 2024

2/10 – Terrible

Alcibiades

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Unfortunately, the lights fixtures were falling off, the USV port NOT working, room was never pick up during my stay.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Roy Harold

Points forts : État et installations de l’hébergement
Nice!
Séjour de 4 nuits en janvier 2024

2/10 – Terrible

ANDREA

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement
This was the worst Hampton room i ever stayed in. The carpets had not been vacuumed and there were numerous spots on the floor some large some small it was necessary to put towels along the floor because it was so dirty and then the Linens were very dingy. The matress was old and not comfortable. I was extremely put out. I asked to speak to the general manager.
Séjour de 1 nuit en janvier 2024
Holly Conde General Manager a répondu le 16 janv. 2024
Thank you for taking the time to submit a review. I have read your response and shared your feedback with my team. I'm so sorry we failed to exceed your expectations. I am working with my housekeeping staff to ensure this does not happen in the future. I hope this isolated event does not hinder your decision to return. We are getting ready to get remodeled and I would love the chance to host you again should your travels bring you back to the Lawton area. Hilton Honors is a free membership program that anyone can join. Once you become a member, you can earn points in a variety of ways, like when booking stays at Hilton properties, dining out or renting a car. You can redeem points to book experiences, air travel or hotel stays and shop on Amazon, to name a few. It is also a way for properties to resolve service recovery issues in the event you have issues during your stays. You can sign up at any time and if you need help getting signed up anyone of our team members would be more than happy to help you out. Once again, thank you and we look forward to seeing you the next time you are in Lawton.

10/10 – Excellent

Vida

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Janice

Séjour de 3 nuits en décembre 2023
Holly Conde General Manager a répondu le 16 janv. 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

10/10 – Excellent

Mike

Séjour de 2 nuits en décembre 2023
Holly Conde General Manager a répondu le 16 janv. 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

4/10 – Médiocre

Stephanie. Garrett

Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Christopher

Séjour de 2 nuits en décembre 2023

8/10 – Bien

Drew

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement

4/10 – Médiocre

Angela M.

Voyage en famille avec de jeunes enfants
Points faibles : Commodités
Location was good. Needs updating. Refrigerator and microwave are not standard amenities. I have a toddler and needed to get a cooler to keep his milk and snacks.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Ernest

Voyage en famille
Points forts : Service et personnel
It was just okay.
Séjour de 2 nuits en novembre 2023

4/10 – Médiocre

Roy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
We checked in around 3:30. Left to go visit with family. Got back to the hotel about 8:00 wanting to finish watching college football and, the tv did not work. The maintenance guy came in our room 5 times in an attempt to fix it. He was unable to and, at 9:30 offered to relocate us to another room. I also woke up with bites all over my arms. I’m still waiting on a call from the manager, Holly.
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Katanna, Jerome

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I reserved 2 double Queen nonsmoking rooms with children on the reservation. Upon check in, I was given a King room with a pullout bed in the sofa and a SMOKING double queen bed. A smoking room with a child in the room? You’re kidding me right? Management claimed that I did not book 2 double Queen rooms even though my reservation clearly shows that I did. I used to stay in Hampton’s for my work trips however after this being another disappointing stay I will be finding elsewhere to stay. Tabetha was kind and helpful as she could be.
Séjour de 3 nuits en novembre 2023

8/10 – Bien

Joanna M

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff!! Extremely kind and patient! Special shoutout to Paul!! Checkin was hectic phones ringing a not so happy customer and Paul nailed it calm cool collected and a smile. The man works hard! Breakfast was amazing! The facility could use some updating but I would stay again!
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Janice, Savannah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Von

Voyage de couple, Voyage d’affaires
Points forts : Propreté
Tried to check in to Hampton Inn in Lawton, Okla, surly clerk couldn’t find the reservation, showed the clerk the Expedia confirmation but Expedia doesn’t show the hotel reservation number only the Expedia itinerary number, clerk suggested that I call Expedia for said reservation number. I then attempted to call Expedia, but as with previous attempts to call Expedia, it was impossible to get a live person to help. Fortunately, after about 30 minutes of frustration the very nice and extremely competent manager arrived, quickly found the reservation and quickly checked us in.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Frances

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Earline

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was not ready when I got there.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Joanna

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Joanna

Points forts : Service et personnel
Séjour de 4 nuits en octobre 2023

10/10 – Excellent

BRAD

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Christopher

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Beatriz

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and comfortable. Very nice.
Séjour de 1 nuit en octobre 2023