Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Reviews of Iberostar Creta Panorama & Mare

4 out of 5
Iberostar Creta Panorama & Mare
Panormos Beach, Lavris, Mylopotamos, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 258 reviews" "
Rating 8 - Good. 94 out of 258 reviews" "
Rating 6 - Okay. 34 out of 258 reviews" "
Rating 4 - Poor. 8 out of 258 reviews" "
Rating 2 - Terrible. 8 out of 258 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

timmy

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Rita Josephine, Cedar Grove

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property, room and staff were wonderful. The food, however, was not. Very limited options and on occasion not edible - mainly the chicken. Fish was mainly fine but they don't do a very good job deboning.
Stayed 6 nights in May 2023

6/10 Okay

Marina

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The property of this hotel is massive, which is absolutely amazing. There’s so much to see and do at the hotel alone. The middle beach was lovely, and the variety of pools made it easy to find a chill place to swim every day. The food was also great at the buffet and BBQ restaurants, as well as at the Zorbas Tavern for lunch. However, the themed dinner at the Zorbas Tavern was awful. The food was absolutely randomly thrown together with no rhyme or reason. The staff at this hotel was also mostly unpleasant, with no desire to provide worthwhile customer service. Most of them appeared as though they didn’t enjoy being around people. The cleanliness of this hotel was also very concerning. Time and time again, we would find extremely filthy dishes and cups in the stacks of “clean” dishes and cups. The floors of most places were also often sticky and unpleasant. The majority of guests here are also unpleasant to be around, as they have no regard for those around them. They’ll make messes, leave trash everywhere, reserve lounge chairs that they’ll only use for an hour of the day at most — and the staff just let them get away with it.
Stayed 7 nights in Jul 2022

10/10 Excellent

Grafton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hols
The stay was amazing. One of the better holidays we've had. The staff was very friendly and helpful. The hotel and the grounds were very clean, and comfortable. Loved everything about the hotel.
Stayed 7 nights in Jun 2022

10/10 Excellent

Jaxon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!! From beginning to end we absolutely LOVED this place! We were given cold beverages while we were waiting to be shown to our room. I was even given a rose when we checked in! 🌹 We we’re taken to our room on a golf cart so we didn’t have to carry our bags far which was so nice! The food was great! The access to the private coves was so nice and there were multiple pools to swim in as well. We also loved the basketball and volleyball courts to stay active while on the resort. We hope to come back here soon!
Stayed 7 nights in Jun 2022

2/10 Terrible

Ranju, nanuet

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Plenty of food available.
Stayed 2 nights in May 2022

10/10 Excellent

Jiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!!!
it was just great...i have no negative rates (except very poor tennis rockets:))
Stayed 7 nights in Oct 2021

8/10 Good

Aaron

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great for families.
Amazing location and Sunsets. The only down side was the pools don’t open until 10am and shut at 6pm and the main restaurant was always extremely busy.
Stayed 4 nights in Sep 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location
Stayed 5 nights in Aug 2021

6/10 Okay

Maria Marta

Liked: Cleanliness, property conditions & facilities, room comfort
Okay rooms, beach and food. Good swimmingpool
The rooms are small (20m2) for the price of the hotel but seems to be hard to find bigger rooms in the island. The hotel is big and nice for walks. The beaches are calm but not big. Swimming pools are great. Only downside there is that are full of kids, no one for only adults. The food after 5 days is boring but for few days is okay.
Stayed 5 nights in Jul 2021

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing! Location, people, everything!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 10 nights in Aug 2020

8/10 Good

GA

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Stayed at hotel, and the hotel effectively started to close up and provide limited service (as they deemed it not in peak season). The Greek tavern (one of the restaurants) was closed for lunch by the fourth day, and lunch was moved to the international restaurant but then the international restaurant also only provided limited food and closed half the restaurant (Italian) for dinner. Majority of food in the restaurants didn’t have descriptions of the food so didn’t actually know what was being served. I paid for all inclusive with different food options and this was not there. The room tidying was interesting as they replaced the towels but left the old ones in the bath and didn’t take them with them, which meant the bath wasn’t cleaned. One of the nights for dinner by the international restaurant the restaurant staff was trying to get a mice out of the building.
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near perfect.
A superb place for a family holiday. The staff are great and the Entertainment Team are outstanding. There was a decent choice of food, and plenty of it. The only let down, was the salt water pools. As the water evaporates, the salt doesn't. Leaving a really salty pool that stings your eyes.
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holidays
The Hotel is very good and clean just would be worth a bit revamp of the bathrooms as looks very old. Amazing food. Lovely swimming pools, mini club and animation team. Perfect for family with kids. Staff member helpful. I was all inclusive and was worth the money. Only one thing if you want to eat dinner as is included one in your stay for AI book ASAP after arrival as usually is booked out and people are on waiting list. The hotel sometimes is overbooked so they don’t had the room for us and transfer us to near marina hotel which was good. Because of inconvenience they upgrade our room to sea view and got us free towels for all week and free safe. We are not fussy so we didn’t mind. Overall relaxing and good place to go on holidays . I would defiantly recommend and go back.
Stayed 8 nights in Aug 2019

10/10 Excellent

Andrea, Wigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and grounds well maintained and very clean. Lots of space around pools, lots of choice of pools and activities and the two coves too. Staff very friendly and helpful. Food was good, lots of variety and quality good.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort this was. Perfect location with beautiful private beach. Located at top of the hill with lots of beautiful trees and flowers all around. We had lovely time with my 5 year old daughter. They have entertainment for kids as well as adults every night. We had booked half board and Breakfast and dinner was amazing. They also used to serve fresh fruit juices by the pool every afternoon free for all guests. Kids club is also available in case you want to leave your kid for sometime. I would definitely recommend this for everyone and will visit the place again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the property was a challenge for us but once we were there it was amazing. I only wish that we could have stayed longer. The staff was all friendly and made you feel at home. The views and pools were something out of a postcard. I have already recommended to 6 other couples to go.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave at 0515 for a very early flight and they Opened The Restaurant for us!!!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

8/10 Good

Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Lovely hotel, friendly staff, delicious food, comfort bedroom, nice swimming pool.
Stayed 7 nights in Oct 2018

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely sea view and great food choices
Amazing selection of international food. Service very good. First time with Iberostar and on the whole good but 2 disappointments aside from surrounding area: indoor pool having no heating which is why we had selected this hotel. Room was damp with drips from ceiling. Sea view made up for it.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018

8/10 Good

Clive, Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
A lovely hotel, ideal for families. Big place but has lots of capacity in the restaurant and around the many pools. Wide range of food options in the restaurants and staff were very friendly
Stayed 3 nights in Oct 2018

10/10 Excellent

Tom, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well maintained property in quiet location with amazing ocean views and lush, green garden. The food is very tasty with lots of choices.
Stayed 8 nights in Oct 2018

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take a break and refresh
Great location such beautiful surrounds. Lovely walk to village nearby
Stayed 2 nights in Oct 2018

4/10 Poor

Olivia, United Kingdom

Liked: Staff & service
Disliked: Room comfort
Extremely disappointed with this hotel. Not as glamorous as it looks! Buffet food lacked diversity and has dangerous risks of cross contamination for food-allergy sufferers (e.g placing Coconut and Soya Milk labels next to each other, pecan pastries sharing space with nut-free snacks, vegetable sauces spillages into spaghetti) Disliked €5 drink charge every meal on half board package, and having my meal disturbed to pay the bill and sign receipts. Staff numbers were low outside the restaurant. Only 2-3 staff on reception constantly busy with new arrivals. No lifeguards at either of the coves or beach on the furthest end of the site. Issue with drainage during my stay. Resort entrance smelled of sewage, b-day water emerged in shower and shower drained too slowly, leaving a pool of dirty water. The room showers are also far too small, barely any room to bend down if you drop the soap. Weather-wise October isn't a good time to go. Was overcast with limited sun and a chilly breeze unconducive to swimwear and water sports was closed. Disliked how cash-reliant the hotel was with only one cash machine available on the resort which was out-of-order at times. Returned from my holiday really upset and unrelaxed. Would never recommend this hotel or consider visiting the island again for fear of a similar experience and wasted money!
Stayed 7 nights in Oct 2018

10/10 Excellent

Neil, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient staff, hotel modern and well maintained
Stayed 7 nights in Sep 2018

10/10 Excellent

Ravi, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secluded hotel as a base to tour the island
I have no complaints about the hotel, the staff were friendly and efficient, the hotel's excellent gardens are well tended and with great sea views. The entertainment and activities are plentiful.
Stayed 7 nights in Sep 2018

8/10 Good

Mike, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities
Resort hotel on the beach
Fabulous grounds, very well maintained. Right on the coast and the sea pools were an excellent addition to the hotel pools which were always crowded. The all inclusive breakfast and dinners were excellent - so much so that we only managed an additional lunch one day. The staff were mostly lovely, very friendly and lovely welcoming touches on arrival. The bungalow we stayed in had fabulous sea views and was well placed for accessing the sea pools. However the furnishings and bathroom were in need of an update and the beds were not the most comfortable. On balance though, we thoroughly enjoyed our stay and would stay again.
Stayed 3 nights in Aug 2018

8/10 Good

PinkyPanther, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities & location
Good hotel, with great facilities and great location. Large pool and several medium/ smaller pools on-site; over-looking sea with access to small private beach area. All-inclusive food/ drinks package works well - food fresh, hot and kept filled up. Rooms/ facilities very clean. Lots of activities available on-site, and good standard of evening entertainment from the Animation Team, led by the very amusing/ entertaining 'Simone' and some good live shows. Only slight negatives: area around main pool is quite crowded/ not enough shade, but we preferred to be on grass area near pool, overlooking the sea. Generally very good staffing in restaurant and bars, but some mixed service in main bar - some very professional/ efficient staff, spoilt by 1 or 2 who weren't, and one who had to be told my simple order 3 times, and still had to be asked to take the cap off the beer bottle! Terrace outside main bar spoilt by so many smokers, so as non-smokers had to retreat to inside and not listen to music/ entertainment on terrace.
Stayed 11 nights in Aug 2018

8/10 Good

Evgenia

Hidden gem, great for families
Our first stay at an Iberostar. Rooms: We had a standard room. Tired decor but cleaned daily to a high standard. The standard room is a very nice size for a family with one child up to 12y old. If you are sleeping a kid on the sofa, make sure they give you a mini mattress, this will keep the sofa cushions together. Large bathroom, large closet, plenty of towels. Cushions could be better and we had to ask for 2nd ones for everyone as first ones were too flat. TIP: ASK FOR ROOM ON 4th or 5th floor for sea views as there are plenty of tall pine trees in front of the main building and floors 1-3 will definitely have interrupted sea views. FOOD: You cannot fault their buffet, you can find everything you want on there! Different cuisine every day, fresh local produce. Half Board recommended. Excellent service from restaurant staff. ENTERTAINMENT TEAM: Fabulous guys will keep you entertained with daily evening shows, games for kids, diplomas given out for the morning competitions. POOL: Very large pool but get there early to drop your towels. SEA SIDE: Eur4 for sun beds, 3 beaches to choose from and GREAT FOR SNORKELING! Overall great value for money with the half board. Given the price, I would not expect better decor in rooms, so we were HAPPY. Will go back. Not for couples.
Stayed 3 nights in Aug 2018

6/10 Okay

Viktorija

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d say it’s a 3 star
Pros: the are is nice and green and not as windy as the rest of the island. Staff is friendly and kind. Lots of variety in food. Bug lamps to keep the flies away from food. Cons: the hotel is very dated, rooms are tiny like in a cruise ship, ton of people, everything in the hotel is dated. You can’t get an iron in the room for safety reasons... kind of gives you an idea what kind of safety is around here, seriously. Everyone gets to wear wrinkled clothes to only buffet style dinners with lines everywhere for food, with a pretend dress code that not a single person follows. The rooms are not cleaned really. The beach is paid, the water from the showers is drained into the sea with a pipe that leads right on the beach, the water on the beach was quite dirty a few times. Beach needs maintenance, and the gentleman that collects money for the beach could make it a little more pleasant of an experience, I felt like I was paying a fine every time he came around.
Stayed 2 nights in Aug 2018

8/10 Good

Neil, North West

Liked: Room comfort
Nice overall hotel, a few bits let it down.
I stayed here in August, a last minute holiday choice. Hotel is set in very nice grounds and gardens, it looks very nice, lobby is large, well presented and clean. The hotel is rated at a 4 star, and that is simply not the case, it is trying to be a 4 star, but it's not quite there yet. Wifi is excellent throughout the hotel and grounds, air condition in the room is very good, but poor everywhere else. The room safe is a chargeable extra, it should be included for a 4 star hotel. The map of the hotel is an extremely poor printout, so useless, you have to walk around to explore. Rooms were clean and tidy. It states 6 pools, 5 of them are salt water, 1 chlorine. They are spread around a big complex, which houses more than 1 hotel, so the pools are in fact shared and it is not 6 pools for this hotel. The pools except for 1 are very small. The main pool is right outside this hotel, and it was very good, but being the only big pool it is heavily used and there are not many sunbeds, which are all reserved by guests by 8am. The beaches it mentions are three man-made lagoon areas, which are small, they are not heavily used as you have to pay 4 euros per sunbed. The sea is often choppy and brings in a lot of waste with it, morning times seemed best to visit before rubbish washes in. Staff are hit and miss, majority are excellent, but many lacked knowledge of the hotel, other guests told us things not to miss. A few staff were really poor. Food overall is very good, bit limited.
Stayed 5 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Location is nice and staff in the restaurants was really nice and helpful. However, we had a very bad check-in experience and most of the people at the reception are
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 13 nights in May 2018

10/10 Excellent

L.R, est

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
It all started with really nice check in (sparkling wine for greeting and sweet snack), for next we had booked two standard rooms with sea view, but we were given better rooms (family bungalows at the sea front). Rooms were spacious and clean, but the most important - with stunning sea view (super sunset). Hotel has a great garden, 4 pools and private beach. There are activities every day (sports, games, kids activities) and entertainment program. HB meals are great. Although the hotel offers everything for a pleasant stay, if you want to see more (local life and culture), it is best to rent a car.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family resort
Nice activities for all ages and kind staff, the sea view rooms are amazing, there were a variety for activities for kids and adults, delicious food
Stayed 6 nights in Aug 2017

10/10 Excellent

Benj, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach resort, fantastic garden, superb views
Beautifully located, basically on the beach with stunning gardens and a wonderfully-dedicates staff from pool cleaner to reception manager. If you know food beyond chips, pizza and pasta you will find yourself in a culinary paradise. Great selection of fresh Mediterranean cuisine -- meats and fish grilled right in front of your eyes, salads from regional ingredients, stews, soups, vegetarian dishes to kill for. And the Head Chef or his Deputy are always in the restaurant ready to answer any questions. Rooms are spacious and clean. If something goes wrong, it might take a few calls until house-keeping takes care of it, but I am being picky here. I have never encountered a more enthusiastic animation team: Simone, Toni, Nessy, Sasha ... you alone were worth our stay. There are six pools to choose from, but the two coves are so much fun to swim in.
Stayed 7 nights in Aug 2017

2/10 Terrible

Ashmi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor experience
We feel absolutely cheated. We were pronised a room with sea view, under teh pretext of upgrade-they put us in a room with garden view. And more so , manager had said he will follow back up. No follow up. We are making a ceo complaint for the same. Last day the airconditioner in the room stopped working. We had to sleep with out a/c in 90 degeee F weather. We called reception and twice we were promised a tecnician- but no one showed up. Extremely poor service
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Nice location, rooms very small and tired.
Decent stay in hotel, positives were food quality and staff. Rooms were tiny and not very comfortable, in particular the bathroom spaces were small. Fireworks at 11pm in a family resort...not the best idea.
Stayed 5 nights in Aug 2017

6/10 Okay

N, london

Liked: Cleanliness
Very nice location good entertainment
The location is beautiful, the hotel staff are overworked and overtired. The food variety is limited and doesn't vary. The portions of freshly cooked food are small and it is not all inclusive as you get charged four euros for fresh orange juce or attending the beach party- 10 euros per adult or using the beach loaner that costs 4euroes. the place is very over priced. The evening entertainment is very good but the day activities are poorly organised. The swimming pools are slat water and there are no lifeguards. The entertainment team are 7 people serving the over one thousand gests of the hotel. The waiters were the same people from 5am until midnight- and we were there 10 days. Overall we had a great time but didn't enjoy the food and thought it cost far too much.
Stayed 9 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Donghee

Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn't really 4 star quality. Building needs total renovation. Site was ok. Food was ok. The rooms need to be renovated. Ihave been to Iberostar Mexico. Mexico one was much much better. Crete one actually disappointed