Reception

Reviews of Residence Inn by Marriott Laval

2.5 out of 5
Residence Inn by Marriott Laval
2035 Auto. des Laurentides, Laval, QC

Reviews

7.8

Good

Rating 10 - Excellent. 279 out of 1000 reviews" "
Rating 8 - Good. 446 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is fully renovated, they thought of everything. Enjoyed our stay tremendously
Stayed 3 nights in Apr 2024
Response from LindaT on Apr 4, 2024
Dear Luana,Thank you for your recent hotel stay and for sharing your experience with us. Your comments are very much appreciated by our team members, and we are glad that you enjoyed your stay. We look forward to welcoming you back again soon for another great stay. Kind regards,

10/10 Excellent

MarieClaude

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Mar 2024
Response from LindaT on Apr 3, 2024
Dear MarieClaude,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear positive feedback. We are delighted that you've enjoyed your stay and our team's service. Your feedback is very important as it allows our team an opportunity to learn and continue to do everything possible to ensure fabulous stays every time.We hope to have the pleasure of welcoming you back again soon for another great stay.Kindest regards,

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CT on Mar 21, 2024
Thank you so much for your fantastic review and for rating us 5 out of 5! We are thrilled to hear that you had such a wonderful experience with us. We hope to have the pleasure of welcoming you back again soon for another great stay!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CT on Mar 16, 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another wonderful experience. Have a fantastic day!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LindaT on Feb 22, 2024
Cher invité, Nous vous remrercions pour votre séjour récent et pour vos commentaires.Notre équipe apprécie que vous ayez passé un agréable séjour et nous vous assurons de faire tout notre possible pour continuer a améliorer nos service et vous accueillir de nouveau pour d'autres séjours agréables dans un futur proche.Merci encore une fois et au plaisir de vous revoir bientôt,

8/10 Good

ben

Stayed 2 nights in Jan 2024
Response from CT on Feb 9, 2024
Nous sommes heureux que vous ayez passé un agréable séjour chez nous. Nous espérons avoir le plaisir de vous accueillir à nouveau !We're delighted to hear that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Taina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and neat. Nice appliances and accommodations.
Stayed 4 nights in Dec 2023
Response from CT on Jan 8, 2024
Thanks for your kind words! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!

8/10 Good

Thiyagachudar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LindaT on Jan 3, 2024
Thank you for your recent stay and review. We appreciate your feedback and look forward to welcoming you back at Residence Inn Laval again very soon. Kind regards

10/10 Excellent

Angelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place with great breakfast
Stayed 2 nights in Dec 2023
Response from LindaT on Jan 3, 2024
Dear Guest, Thank you so very much for your recent stay and for your review. We very much appreciate that you were able to enjoy your stay among us. We are also delighted to hear that you enjoyed our full hot breakfast served daily. We look forward to the pleasure of welcoming you back again very soon for another great stay. Kindest regards

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from CT on Dec 30, 2023
Thank you for the perfect rating! We're thrilled you enjoyed your experience. We're looking forward to welcoming you back!

8/10 Good

shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slightly better than most
Rooms are huge, place is very clean, would recommend and stay there again. Breakfast, slightly better than most hotels.
Stayed 1 night in Dec 2023
Response from CT on Dec 29, 2023
Thank you for your positive feedback! We're thrilled you found our rooms spacious, the place very clean, and enjoyed our breakfast. Your recommendation means a lot to us, and we look forward to welcoming you again for another enjoyable stay.

10/10 Excellent

AyshaAhsan

Stayed 2 nights in Dec 2023
Response from CT on Feb 2, 2024
Thank you for the wonderful review! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
wonderful rooms, but too far from elevators. I had a great time. thank you
Stayed 3 nights in Dec 2023
Response from CT on Dec 29, 2023
Thank you for your positive feedback on our wonderful rooms; we're delighted you had a great time. We appreciate your observation about the distance from the elevators. For your next stay, feel free to call us in advance, and we'll do our best to accommodate a room closer to the elevators based on availability. Looking forward to welcoming you back!

10/10 Excellent

LISBON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and the staff is very friendly.
Stayed 2 nights in Nov 2023
Response from LindaT on Nov 15, 2023
Dear guest, thank you for your recent stay and for your feedback. We truly appreciate your comments about our clean rooms and are pleased to hear that our staff was friendly. We will keep working hard to meet guest expectations and will look forward to the pleasure of welcoming you back again soon for another great stay. Kind regards.

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, my room was in the third floor with the elevaror out of service the day i left so i have to carry my suitcases down the stairs. They did not clean the room only every third day not even giving clean towels. It was really bad. I will never stay there again.
Stayed 2 nights in Nov 2023
Response from LindaT on Nov 15, 2023
Thank you for your recent visit and for your feedback. Our extended stay hotel generally caters to longer visits, but we also enjoy welcoming daily visitors. We provide weekly room cleaning, however, daily housekeeping services may, of course, be arranged with our team at any time. Upon a future visit, please feel free to discuss your specific requirements and we will gladly provide you with your preferred service needs. Our team certainly hopes to welcome you back soon and succeed at 100% of your travel and stay expectations. Kindest regards.

8/10 Good

Dan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay. a little inconvenient but ok
Stayed 1 night in Nov 2023
Response from CT on Nov 16, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall you had a great stay. If you have specific details you'd like to share or suggestions for improvement, please feel free to let us know. We value your input and are committed to making every guest's experience even better.We hope to have the pleasure of welcoming you back for another stay in the future.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Laval stay!
Very clean! Staff was very polite and accommodating. The only complaint is that the lights in bathroom are not conducive to putting on makeup! It was so dark Breakfast was great except the bacon wasn’t cooked
Stayed 1 night in Nov 2023
Response from CT on Nov 12, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and our staff polite and accommodating.Regarding the breakfast, we're glad you enjoyed it overall. We'll make sure to address the concern about the bacon not being cooked properly with our kitchen team to ensure a better experience for you and future guests.We hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Bevin

Liked: Staff & service, property conditions & facilities, room comfort
Great customer service, very clean, good breakfast.
Stayed 2 nights in Nov 2023
Response from CT on Nov 5, 2023
Thank you for your wonderful feedback! We're thrilled to know you enjoyed our excellent customer service, cleanliness, and breakfast. We hope to welcome you back soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CT on Nov 3, 2023
We're thrilled to hear you had a great stay! Your feedback is truly appreciated, and we can't wait to host you again on your next visit.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from CT on Oct 26, 2023
Your feedback is truly appreciated, and we can't wait to host you again on your next visit.

10/10 Excellent

Susie

Stayed 1 night in Oct 2023
Response from CT on Oct 26, 2023
We're delighted to hear that you had an enjoyable stay. We look forward to welcoming you back in the future.

10/10 Excellent

Abner, Stoney Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in this hotel. Will definitely go back again in again in the future.
Stayed 1 night in Sep 2023
Response from LindaT on Oct 19, 2023
Dear Guest, Thank you for your recent stay at the Residence Inn Laval. We are very pleased to hear that you enjoyed an excellent stay at our property and that you plan to return again in the future. We will look forward to the pleasure of welcoming you back for another great stay!

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 1 night in Oct 2023
Response from CT on Oct 15, 2023
Thank you for sharing your experience with us! We're delighted to hear that you found our place peaceful. We hope to welcome you back soon.

10/10 Excellent

Harmanjot

Stayed 2 nights in Oct 2023
Response from CT on Nov 3, 2023
Thank you for your review! We hope to welcome you back soon for another wonderful visit!

10/10 Excellent

ramin

Stayed 3 nights in Oct 2023
Response from CT on Nov 2, 2023
Thank you for your review! We hope to welcome you back soon for another wonderful visit!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities
Everything was perfect
Stayed 1 night in Oct 2023
Response from CT on Oct 5, 2023
Thank you so much for your kind words! We're thrilled to hear that everything was perfect for you. We look forward to welcome you back again!

8/10 Good

Tukirqi

Stayed 4 nights in Sep 2023
Response from CT on Oct 26, 2023
hank you for your review! We're delighted to hear that you had an enjoyable stay. If there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future.

4/10 Poor

SANDRA, cardigan

Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient- sort of - off of the many over-trafficked Montreal highways. Construction or heavy use closed every highway leading to, or leaving the area without exaggeration. I used city streets to get out of the area and ended up taking a ferry to resume my highway travel to Ontario which was fun. Parking was ample and free. Wi-Fi was free. Staff were effortlessly bilingual and helpful. I arrived late and tired. The room was clean but a/c broken. 31 degrees outside 27 inside. I told the front desk a/c broken - they said ‘again?’- So obviously this room had a problem. It was long after midnight and I just wanted to sleep so I didn’t change rooms. The mattress was comfortable but the pillows smelled of something unpleasant like body odour/oil. I informed front desk so hopefully the room will be cleaned and serviced, found some less smelly pillows and tried to sleep but couldn’t. I was very tired driving the next day, I should have changed rooms. I chose the hotel based upon reviews, and the Marriott name - consistently good hotels. This one seems just to be an administrative Marriott, a purchase, not delivery Marriott hotel. The bath products are not White Tea products - which I love - and are now on the wall pump generic products. My second favourite hotel chain is Radisson and only second because they have fewer hotels and no White Tea bath products - but they are consistently nice rooms with nice beds. I’ll be looking for them now.
Stayed 1 night in Sep 2023
Response from CT on Sep 9, 2023
Thank you for taking the time to share your feedback. We appreciate your comments about our convenient location and the helpfulness of our bilingual staff. We sincerely apologize for the issues you encountered during your stay, particularly the broken AC and the condition of the pillows. This is certainly not the experience we aim to provide, and we take your feedback seriously. Rest assured, we will address these concerns with our team to ensure they are not repeated.Thank you again for your feedback, and we hope to welcome you back in the future. Best regards

10/10 Excellent

KRISHNA

Stayed 4 nights in Aug 2023
Response from CT on Sep 28, 2023
Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Betty, Reseda

Stayed 6 nights in Aug 2023
Response from CT on Sep 21, 2023
Thank you for your review! We're delighted you had such a great experience during your stay. Hope to have the pleasure to welcome you back again!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from CT on Aug 27, 2023
Thank you for your review! We're glad you had a great experience. Hope to welcome you back soon!

8/10 Good

Reham

Stayed 1 night in Aug 2023
Response from CT on Aug 26, 2023
We greatly appreciate your positive reviews! Thank you for sharing your experiences with us. Hoping to welcome you back again soon. Kind regards.

10/10 Excellent

Lieske

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a longer while at the Marriot in Laval because of training (sport) and for us it was just perfect.
Stayed 13 nights in Aug 2023
Response from CT on Aug 24, 2023
Thank you so much for taking the time to share your feedback with us! We are happy to hear that your stay at the Marriott in Laval was perfect and met your needs during your training. We look forward to welcoming you back in the future.

2/10 Terrible

ILTER YAVUZ

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Perfect Room - Worst Breakfast
it is a new hotel and the room was fantastic. However, in the morning breakfast was just a disaster. They did not have anything to eat. No bread, no cheese anything. It was weird actually.
Stayed 1 night in Aug 2023
Response from LindaT on Aug 23, 2023
Dear Guest, thank you for your recent stay and for your feedback. We apologize if the Residence Inn brand standard breakfast did not meet with your approval and hope that you will give us another try next time around. Our breakfast team shares in your disappointment and we hope we can help clarify the breakfast menu. Complimentary breakfast includes both Hot and Cold items. On the hot menu there are scrambled eggs, bacon and sausage as well as oatmeal and a waffle maker so our guests get to make their own waffles! On the cold side, we have bagels, English muffins, yogurts, fruits and assorted cereals. We hope that you will give us another try, in the not so distant future, so as to enjoy at least some of these breakfast options. Thank you again, and we look forward to welcoming you back soon.

10/10 Excellent

Hassan

Stayed 2 nights in Aug 2023
Response from CT on Sep 10, 2023
Thank you for the review! We're delighted you enjoyed your stay with us and hope to welcome you back soon.

8/10 Good

Shan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from LindaT on Aug 23, 2023
Thank you for your recent stay and for your feedback. Much appreciated. Hoping to welcome you back again soon. Kind regards.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were nice
Stayed 1 night in Aug 2023
Response from LindaT on Aug 23, 2023
Dear Guest, Thank you for your recent stay and comments about our nice rooms and staff. It is always appreciated to hear that we have succeeded on guest experience. We look forward to the pleasure of welcoming you back again soon so you can enjoy yet another great stay! Kindest regards.

10/10 Excellent

elise

Stayed 1 night in Aug 2023
Response from CT on Sep 14, 2023
Thank you for your rating! We're delighted to know you had a great experience with us. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Utibeabasi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023
Response from CT on Aug 19, 2023
Your feedback is greatly appreciated and we're delighted to hear that you found our property to be very clean. We look forward to welcoming you back in the future.

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice property. Staff was helpful.
Stayed 1 night in Aug 2023
Response from CT on Aug 18, 2023
Thank you for your review!We're glad to hear that you found our property to be pleasant and that our staff was able to assist you during your stay. Your positive feedback is greatly appreciated and we hope to have the pleasure of welcoming you back in the future for another great experience.

6/10 Okay

Christofer

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from CT on Aug 18, 2023
Thank you for sharing your feedback and leaving a review.We appreciate your time in providing us with your thoughts about your recent stay. We value all guest feedback, whether positive or constructive, as it helps us continually improve our services.If there are specific areas that you believe we can enhance to make your experience even better in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back.

8/10 Good

Monir

Stayed 1 night in Aug 2023
Response from LindaT on Sep 8, 2023
Bonjour et merci pour votre séjour récent et pour vos commentaires. Nous apprécions votre appui. Lors d'un prochain séjour, laissez nous savoir et notre équipe se fera le plaisir de vous accueillir pour un autre séjour des plus agréables. Au plaisir,

10/10 Excellent

Linda Petit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 3 nights in Aug 2023
Response from CT on Aug 18, 2023
Thank you for taking the time to leave a 5-star review!We truly appreciate your positive feedback and are delighted to know that you had an enjoyable stay with us. It's fantastic to hear that you were satisfied with your experience at our hotel.We look forward to the pleasure of welcoming you back for another outstanding stay in the future.

6/10 Okay

Thembelihle

Travelled with family and small children
Liked: Cleanliness
They put us in a room that was extremely noisy, possibly from the AC, we requested to be moved. They moved us to the room across the hall which seemed quiet at first but we were up in the middle of the night woken by the same kind of noise. We asked to move and this time we were put into a different floor and the room was much quieter. The breakfast options are severely underwhelming. It’s a good hotel for families with kids as the rooms have a fridge, stove and microwave so that’s a plus. In addition it’s a 5minute drive to the mall and an 8 minute drive to the metro station I would consider staying here again if they fixed the noise issues in their rooms.
Stayed 5 nights in Aug 2023
Response from CT on Aug 18, 2023
Thank you for sharing your feedback with us.We apologize for the inconvenience you experienced due to the noise in the initial room assigned to you. It's unfortunate that the issue persisted even after being moved across the hall. We're glad that the third room on a different floor provided you with the peace and quiet you were seeking.We hope to have the opportunity to welcome you back again.

8/10 Good

Meet

Stayed 1 night in Aug 2023
Response from CT on Sep 3, 2023
Thank you for taking the time to leave a review! Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CT on Aug 18, 2023
We appreciate your feedback and are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Family frendly
Stayed 1 night in Aug 2023
Response from CT on Aug 12, 2023
Thank you for your review. We look forward to your return!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been recently renovated, everything feels clean and new. The kitchen is great. The rooms (or at least ours) are not big, but are well distributed, so the space feel nice. It is right off the highway, which is convenient, if you have a car. There are shopping centers nearby, and a coffee place at a walking distance. The area is not walkable, especially at night. Overall we had a good stay.
Stayed 5 nights in Aug 2023
Response from CT on Aug 18, 2023
We appreciate your feedback and are happy to hear that you enjoyed our recently renovated hotel. It's wonderful to know that you found everything clean and new, and that our kitchen met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Divya

Stayed 2 nights in Aug 2023
Response from CT on Aug 31, 2023
Thank you for your review! We're delighted you had a great experience. Looking forward to your next visit!

10/10 Excellent

Wendy

Stayed 1 night in Aug 2023
Response from CT on Aug 26, 2023
We look forward to welcoming you back soon. Thank you for your kind review!