Deluxe Suite, Kitchen | Private kitchen

Reviews of Hilton Montreal Laval

4 out of 5
Hilton Montreal Laval
2225 Autoroute des Laurentides, Laval, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1010 reviews" "
Rating 8 - Good. 307 out of 1010 reviews" "
Rating 6 - Okay. 64 out of 1010 reviews" "
Rating 4 - Poor. 38 out of 1010 reviews" "
Rating 2 - Terrible. 21 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien a dire
Stayed 1 night in Mar 2024
Response from Thalia F. on Mar 18, 2024
Merci d'avoir pris le temps de remplir notre sondage en ligne sur la satisfaction de la clientèle. Nous sommes ravis d'entendre que vous avez apprécier votre séjour parmi nous. Nous espérons vous accueillir à nouveau à votre prochain séjour.Sincèrement,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly Damal, Directrice du Service à la Clientèle on Mar 12, 2024
Thank you for leaving us a review. We are happy to hear that you enjoyed your stay with us at the Hilton Montreal-Laval.

10/10 Excellent

Noémie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thalia F. on Mar 10, 2024
Merci d'avoir pris le temps de remplir notre sondage en ligne sur la satisfaction de la clientèle. Nous sommes ravis d'entendre que vous avez apprécier votre séjour parmi nous. Nous espérons vous accueillir à nouveau à votre prochain séjour.Nous vous remercions pour votre loyauté envers Hilton Honors.Sincèrement,

10/10 Excellent

S

Stayed 1 night in Feb 2024
Response from Thalia F. on Mar 21, 2024
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Faris

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Feb 2024
Response from Kelly Damal, Directrice du Service à la Clientèle on Feb 20, 2024
Merci d'avoir pris le temps de completer le sondage suite à votre récent séjour avec nous au Hilton Montréal-Laval.Au plaisir de vous revoir bientôt,

6/10 Okay

Vincent

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hand held shower head was way too high... Inaccessible. Hot water was a blue and cold was red(???) Why reversed from normal. Only 2 cups and 2 coffee for 3 people. Noisy kids running up and down. No receipt provided in paper or computer.
Stayed 1 night in Feb 2024
Response from Kelly Damal, Directrice du Service à la Clientèle on Feb 20, 2024
Dear Vincent,We are sorry to hear that your experience was not up to expectations during your recent stay. Please know in the future, you can always contact us at any time and we will gladly correct the situation. I take your comments very seriously and will follow-up with the concerned departments.Sincerely,

6/10 Okay

jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelly Damal, Directrice du Service à la Clientèle on Feb 20, 2024
Thank you for taking the time to leave a review.We hope to see you again soon.

8/10 Good

Liban

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stuff were very nice.
Stayed 1 night in Feb 2024
Response from Kelly Damal, Directrice du Service à la Clientèle on Feb 14, 2024
Thank you for taking the time to leave your impressions regarding your recent stay at the Hilton Montreal/Laval.We hope to see you again soon.

10/10 Excellent

Zacharie

Stayed 1 night in Feb 2024
Response from Thalia F. on Mar 21, 2024
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

4/10 Poor

Jack, charleston

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Lost few items and the staff did not make any effort to help
Stayed 3 nights in Jan 2024
Response from Thalia F. on Jan 27, 2024
Dear Jack,Thank you for taking the time to give us your feedback. We are genuinely sorry to hear about the inconvenience you experienced due to the loss of your items during your recent visit. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this may have caused. In the meantime, we would like to work with you to address the situation. If you could provide more details about the lost items, including a description and any relevant information, it would greatly assist our efforts to locate them.We do hope that you'll give us another chance to impress you and make your experience better.Sincerely,

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Thalia F. on Jan 27, 2024
Dear Karen,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Marie-claude

Business traveller
Liked: Staff & service, property conditions & facilities
Wonderful, I feel like home :)
Stayed 1 night in Jan 2024
Response from Thalia F. on Jan 27, 2024
Dear Marie-Claude,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

8/10 Good

William

Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Jan 5, 2024
Nous vous remercions d'avoir pris le temps de compléter notre sondage de satisfaction sur Expedia.Au plaisir de vous revoir!

10/10 Excellent

Mohamed imran

Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Jan 5, 2024
Nous vous remercions d'avoir pris le temps de compléter notre sondage de satisfaction sur Expedia.Au plaisir de vous revoir!

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, just hard to find the entrance especially at night
Response from Thalia F. on Feb 8, 2024
Dear Emma,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We apologize you had trouble finding the entrance. We wish to improve continuously to offer the best experience, that is why we appreciate your comment.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Thalia F. on Feb 8, 2024
Dear Crystal,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Jan 5, 2024
Nous vous remercions d'avoir pris le temps de compléter notre sondage de satisfaction sur Expedia.Au plaisir de vous revoir!

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Dec 10, 2023
Merci d'avoir pris le temps de laissez un commentaire suite à votre récent séjour. Nous sommes ravi de savoir que vous avez eu une bonne expérience avec nous au Hilton Montréal/Laval!Au plaisir,

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Dec 10, 2023
Merci d'avoir pris le temps de nous partager vos commentaires, suite à votre récent séjour. Nous sommes ravi de savoir que vous avez eu une belle expérience parmis nous.Au plaisir de vous revoir bientôt.

10/10 Excellent

Yves

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Dec 10, 2023
Merci d'avoir pris le temps de nous partager vos commentaires, suite à votre récent séjour. Nous sommes ravi de savoir que vous avez eu une belle expérience parmis nous.Au plaisir de vous revoir bientôt.

6/10 Okay

ANTHONY

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Kelly Damal, Directrice du Service à la Clientèle on Dec 10, 2023
Cher Anthony,Merci d'avoir pris le temps de nous partager vos commentaires, suite à votre récent séjour au Hilton Montréal/Laval.Si possible de m'éclairer sur les points moins positifs lors de votre séjour, ce serait très apprécié, afin que je puisse faire un suivi avec mon équipe.Merci et au plaisir,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Thalia F. on Nov 14, 2023
Dear guest,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

4/10 Poor

Chanelle

Disliked: Staff & service, property conditions & facilities
Old building and needed to go back down because room card was not working (with my baby and all the luggage)
Stayed 1 night in Nov 2023
Response from Kelly D. on Nov 10, 2023
Dear Chanelle,Thank you for taking the time to leave a review. We hope you could give us more details about your experience. It is important to us to provide a comfortable and pleasant stay for all our guests. We wish to improve continuously to offer the best experience.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

10/10 Excellent

Nathalie

Stayed 1 night in Nov 2023
Response from Thalia F. on Nov 28, 2023
Dear Nathalie,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel...close to airport and highway. Standard rooms. Nice pool. Very nice restaurant.
Stayed 2 nights in Oct 2023
Response from Thalia F. on Oct 31, 2023
Dear Mr. John,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

8/10 Good

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Expect more newer facility from Hilton. This one is OLD and need a face lift. Front desk staffs are excellent.
Stayed 1 night in Oct 2023
Response from Thalia F. on Oct 29, 2023
Dear Suk Yee,Thank you for taking the time to leave a review. It is important to us to provide a comfortable and pleasant stay for all our guests. We wish to improve continuously to offer the best experience.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thalia F. on Oct 28, 2023
Dear Mr. Randy,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

8/10 Good

GILSTON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenient
Stayed 2 nights in Oct 2023
Response from Thalia F. on Oct 28, 2023
Dear Mr. Gilston,Thank you for taking the time to leave a review. We hope you could give us more details about your experience. It is important to us to provide a comfortable and pleasant stay for all our guests. We wish to improve continuously to offer the best experience.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

10/10 Excellent

Philippe

Stayed 1 night in Oct 2023
Response from Kelly D. on Nov 10, 2023
Cher Philippe,Merci d'avoir choisi le Hilton Montreal/Laval et d'avoir pris le temps de remplir notre sondage. Nous sommes ravis d'entendre que vous avez apprécier votre séjour parmi nous. N'hésitez pas de nous contacter pour vos futures réservations. Il nous fera plaisir de vous assister. Sincèrement,

6/10 Okay

Sara

Business traveller
Very average
Stayed 1 night in Oct 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs. Sara,Thank you for taking the time to leave a review. We hope you could give us more details about your experience. It is important to us to provide a comfortable and pleasant stay for all our guests. We wish to improve continuously to offer the best experience.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

10/10 Excellent

Ibrahim

Stayed 3 nights in Oct 2023
Response from Thalia F. on Oct 31, 2023
Dear Mr. Ibrahim,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Yoganayaki

Stayed 1 night in Oct 2023
Response from Thalia F. on Oct 29, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

JC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Awesome
Stayed 6 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really great time while I was in Quebec. I would definetly choose this hotel the next time I am out of province. Everyone was so kind, it was a great experience. The beds were wonderful, clean, and it was nice and quiet in the rooms. You wont be disappointed choosing this as your go to place to stay while in Laval!
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs. Kirsty,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

8/10 Good

Dikran Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of the property; cleanness of the premises and friendly and helpful staffing. I did not like the priciness and the limited dining option. But overall, I have good experience
Stayed 2 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Jan

Travelled with family
We always stay at this hotel when we visit the area
Stayed 3 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We can't wait to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

VANES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very good service.
Stayed 2 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay at our facility. We hope to welcome you again in the near future. Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Edwar

Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mr. Edwar,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Ademola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lush
Stayed 2 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Megan

Stayed 2 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs. Megan,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

vanes

Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs. Elle,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
love it!
Stayed 2 nights in Aug 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs Kristine,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free Breakfast at all
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with us. It is possible to reserve rooms that have the breakfast included if you are interested. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Denisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, very good breakfast, close to shopping (carrefour laval, simons).
Stayed 2 nights in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs Denisa,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with the staff. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear guest,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with the staff. We hope to welcome you again soon.Thank you for choosing the Hilton Montreal/Laval. Sincerely,

6/10 Okay

Simon Yvan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mr. Simon Yvan,Thank you for taking the time to leave a review. We hope you could give us more details about your experience. It is important to us to provide a comfortable and pleasant stay for all our guests.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Easy to park and convenient to shops nearby. However, we experienced 2 minor issues. One a noisy and squeaky front door and loose and toilette seat.
Stayed 1 night in Sep 2023
Response from Thalia F. on Oct 28, 2023
Dear Mrs Antoinette,Thank you for taking the time to leave a review. We are glad you enjoyed your experience with the staff. We are available 24 hours a day to come of help when needed. I will do the necessary follow-ups with my team members as well as the rest of the department concerning the issues with the door and the toilet.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,

6/10 Okay

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Thalia F. on Oct 28, 2023
Dear Mr. Erik,Thank you for taking the time to leave a review. We hope you could give us more details about your experience. It is important to us to provide a comfortable and pleasant stay for all our guests.Thank you for choosing the Hilton Montreal/Laval, we hope to welcome you again soon.Sincerely,