Seasonal outdoor pool, open 11:00 AM to 5:00 PM, cabanas (surcharge)
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Reviews of The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 181 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on Apr 17, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 12, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 8, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Russell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and the location on the stripe.
Stayed 3 nights in Mar 2024
Response from Michelle on Apr 8, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

loretta

Travelled with family
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Stayed 1 night in Mar 2024
Response from Michelle on Apr 8, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Stayed 4 nights in Mar 2024
Response from ALM on Apr 2, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paul, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Stayed 2 nights in Mar 2024
Response from Ben on Mar 26, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a spa
Stayed 1 night in Mar 2024
Response from Christina banks on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located conveniently by good eats and good treats!
Stayed 2 nights in Dec 2023
Response from Dan on Mar 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Stayed 1 night in Mar 2024
Response from Christina banks on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Stayed 1 night in Mar 2024
Response from John on Mar 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Dan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Stayed 1 night in Mar 2024
Response from JD on Mar 10, 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Janet

Travelled with family
Disliked: Amenities
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Stayed 2 nights in Feb 2024
Response from Dan on Mar 6, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Stayed 2 nights in Mar 2024
Response from Christina banks on Mar 4, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Stayed 2 nights in Feb 2024
Response from Ben on Mar 2, 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Carissa

Stayed 1 night in Feb 2024
Response from Ben on Mar 3, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Stayed 2 nights in Feb 2024
Response from Michelle on Mar 1, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Miran

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly, too much dust in the room
Stayed 2 nights in Feb 2024
Response from Ben on Feb 28, 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from John on Feb 29, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Stayed 3 nights in Feb 2024
Response from John on Feb 27, 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but clean and comfortable.
Stayed 1 night in Feb 2024
Response from Ruby on Feb 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kelly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Response from Michelle on Feb 25, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Nesrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the design and the casino being small and fun
Stayed 1 night in Feb 2024
Response from Doug on Feb 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Louis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Stayed 3 nights in Feb 2024
Response from John on Feb 20, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Response from Michelle on Feb 17, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
Stayed 1 night in Feb 2024
Response from JD on Feb 12, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

crystal

Travelled with family
Disliked: Amenities, property conditions & facilities
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
Stayed 2 nights in Feb 2024
Response from Doug on Feb 10, 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Kiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Feb 3, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Theresa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had mold in it in the shower and the bathroom , room very dusty floor was not mopped it was awful
Stayed 1 night in Jan 2024
Response from JD on Feb 1, 2024
Hello Theresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Amir Abbas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is great, but the place is overall a dump for me……very dirty and dark ambiance, there is no lighting at all. The front desk lady was wonderful.
Stayed 1 night in Jan 2024
Response from ALM on Jan 24, 2024
Hello Amir Abbas, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Tamika

Travelled with family
Stayed 3 nights in Jan 2024
Response from Christina Banks on Jan 22, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Andrew

Travelled with partner
Registration was easy. Maintenance did have to be called but were quick to take care of our minor issue. Room was clean. Bed was extremely comfortable. So many surrounding casino and so much to do. We will definitely be coming back.
Stayed 3 nights in Jan 2024
Response from Chuck D. on Jan 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Toni

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We originally got a room street side, great view but noisy! Hotel was very nice to move our room, but. It was not a bisy week in Vegas. Hotel also has a weird smell. I understand pumping in air freshener, but this one mised that mark.
Stayed 3 nights in Jan 2024
Response from Dan on Jan 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Willy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from JD on Jan 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Blanca

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
We were originally given a different room than what we paid for with no strip view. The room was dirty and dusty not to mention they did not change the sheets when we arrived because the pillow cases smelled like cheap mens cologne. The sheets had fresh blood stains on them. I had to tell house keeping to change them.
Stayed 2 nights in Dec 2023
Response from Christina Banks on Jan 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
Not My Most Positive Vegas Experience
I’ve visited Vegas about twice a year for the past decade and I generally stay at different hotels to diversify my travel experience. By far, this was my worst hotel experience in Vegas. The room itself was clearly well traveled, run down and desperately in need of an update. You pay a “resort fee” of over $50/day, which is supposed to include such amenities as unlimited local calls, which, in the age of cell phones is not much of a benefit; however, it came into play here because we attempted to call down to the front desk to report an issue with the television and couldn’t because the phone didn’t work. Moreover, the issue was that we couldn’t cast to the television from our phone and after having a technician come up to our room and subsequently being put through on a call with the company that provides the internet service, it was discovered that our internet was not working. This problem was reported on a Tuesday and by out checkout on Friday, it had still not been fixed. Then add to that that you must go next door to the Flamingo for ride share, then what exactly are you getting for this $50/day resort fee? On a positive note, however, our room did afford us a view of the fountains of the Bellagio. The only recommendation that I can provide for the Cromwell is based on its location center strip and the ease of getting in and out of it, ideally out.
Stayed 5 nights in Dec 2023
Response from Dan on Jan 3, 2024
Hello Christopher, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

6/10 Okay

Eduardo

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Maybe never again
Check in staff was not pleasant. Room has some wear and tear. Not many restaurants and amenities. Beers are $10.99😠 Hotel staff looked bothered. Had to walk across the street for Uber PU. Would not pay full price for hotel stay, I would rather pay more for more.
Stayed 2 nights in Dec 2023
Response from Ben on Dec 30, 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ben on Dec 30, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Zara

Stayed 3 nights in Dec 2023
Response from Ben on Dec 28, 2023
Hello Zara, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023
Response from Ben on Dec 27, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023
Response from Ben on Dec 27, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Gunvir

Travelled with group
Disliked: Staff & service, room comfort
Terrible
Service is bad. No coffee in the room Only kurig buy 3 pods for $22.
Stayed 1 night in Dec 2023
Response from Latrice on Dec 24, 2023
"Hello, I would like to thank you for taking the time to express your comments concerning your visit. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day."

10/10 Excellent

Bridgett

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Michelle on Dec 24, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Xia, milpitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on Dec 23, 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are the best on the strip, however, you won’t get much sleep due to the extremely heavy doors that slam starting at 5am due to housekeeping. You’d think a billion dollar boutique hotel could figure this out….
Stayed 2 nights in Dec 2023
Response from Latrice on Dec 20, 2023
"Hello, I would like to thank you for taking the time to express your comments concerning your visit. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day."

10/10 Excellent

Anwar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Response from Ruby on Feb 5, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sarah

Travelled with family
Online check-in was offered but not available at this property so waited over 30 min to check in. Positives: great shower and white noise generator. Negatives: room was dark with not near enough light. Had to use the light on my cell phone to set the thermostat. Only room with enough light was the bathroom. Decor was stark and not elegant. Nothing on the main floor but casinos. No decor except castle dungeon themes. Limited diner options. Mostly went to other properties to dine.
Stayed 3 nights in Dec 2023
Response from Ben on Dec 17, 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

ryan

Stayed 2 nights in Dec 2023
Response from Ruby on Dec 17, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ben on Dec 15, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the strip with the perfect bed.
Response from Ruby on Feb 5, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!