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Reviews of Residence Inn By Marriott Las Vegas/Green Valley

3 out of 5
Residence Inn By Marriott Las Vegas/Green Valley
2190 Olympic Ave, Henderson, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 198 out of 407 reviews" "
Rating 8 - Good. 126 out of 407 reviews" "
Rating 6 - Okay. 41 out of 407 reviews" "
Rating 4 - Poor. 22 out of 407 reviews" "
Rating 2 - Terrible. 20 out of 407 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Arthur

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Area wasn’t great, rooms and need upgrades. Ice dispenser didn’t work, no fan in the shower. Bad smells in the room and hall. But the bed was comfortable so that was nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Shruti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David, Mesquite

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. A bit noisy from the airport, but otherwise it was fine and located in a nice area away from the strip...
Stayed 2 nights in Dec 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Theresa

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Honest review
Overall, the stay was pleasant. Our room was clean and fully stocked with essentials. Checking in was easy. We did encountered some unsatisfactory issues: -We were put on the third floor as that was “the only” room available in a building with an inoperable elevator. -A television was no working in one of our rooms. -Parking was limited. —The swimming pool was open, but the water was ice cold. —The breakfast was 4/10
Stayed 1 night in Oct 2023

10/10 Excellent

Zoey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk when we checked in at 2:15am were beyond friendly. It was so refreshing after flying from the east coast and dealing with the rental car people. The room was very clean and updated and the bed was comfortable. We were only there for a night but would stay for the amenities when we come back
Stayed 1 night in Oct 2023

10/10 Excellent

DeShaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

DIANA, Genesee Depot

Stayed 1 night in Oct 2023

10/10 Excellent

Nadeem

Stayed 1 night in Sep 2023

4/10 Poor

Joanne

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were several maintenance issues in the building where we stayed. We could not use the pool because they were doing some repairs. Staff said I could go to the other hotel across the street if I wanted access to the pool. Breakfast was nice.
Stayed 2 nights in Sep 2023

2/10 Terrible

Maurice

Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Shaneice, the manager, for making our stay as a family wonderful. The roads are closed because of flooding so our family had to turn back to Vegas and stay for another night. She made our check in light-hearted and took care of our family with the best accommodations and customer service. Thank you!!
Stayed 1 night in Sep 2023

10/10 Excellent

Shavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean Breakfast was good Will come again
Stayed 2 nights in Aug 2023

6/10 Okay

Tracye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is in the airport landing path, so prepare for daytime planes. Also construction remodeling going on now. Continental breakfast good, staff excellent and very accommodating. Jacuzzi out of order too.
Stayed 3 nights in Aug 2023

2/10 Terrible

Montgomery, Chandler

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at the hotel and they didn’t have enough beds for the umber of people we booked. Hotel was under construction and no indication at booking of this. Hammering and drilling the entire day. Couldn’t not rest or nap during the day. Hallways smelled of old fish and marijuana and pillows smelled like mildew. Had to share towels because front desk “out of them”. Paid premium rates for this. When we talked to front desk about it, they said they could put us on theirs floor and new room, but elevator doesn’t work in that building. This was a terrible experience.
Stayed 2 nights in Jul 2023

8/10 Good

ashlee

Travelled with family
Liked: Staff & service, room comfort
Good place to stay.
Decent hotel. Breakfast was good. Pool left a lot to be desired. Good location. Would go back.
Stayed 6 nights in Jun 2023

10/10 Excellent

Analu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Erik

Stayed 2 nights in May 2023

6/10 Okay

Debra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On flight path to airport. Room was not ready for check-in time. Front desk wrote down their address for us to give to cabbie but it was incorrect and would have taken us over a mile away. Room clean.
Stayed 1 night in May 2023

8/10 Good

Chelsee

Stayed 3 nights in May 2023

8/10 Good

beth

Liked: Cleanliness, staff & service, property conditions & facilities
watch out for the pet fee $150 - per stay, so for ONE NIGHT. but you'll have a good stay here.
Stayed 1 night in May 2023

10/10 Excellent

Ute

Stayed 1 night in May 2023

2/10 Terrible

samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was nice, pet friendly is restricted to certain rooms
Stayed 2 nights in Apr 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Overall, I was pleased with this stay.
Stayed 3 nights in Apr 2023
Response from Mayra Val on Apr 8, 2023
Dear WilliamThank you so much for your review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2023
Response from Mayra Val on Apr 8, 2023
Dear Jennifer,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Angel

Stayed 1 night in Mar 2023
Response from Mayra Val on Apr 8, 2023
Dear Angel,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The staf were very good. The continental breakfast was awful The in-room coffee was crap.
Stayed 2 nights in Feb 2023
Response from Mayra Val on Mar 3, 2023
Dear Charles,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Thomas, TUCSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff at check-in and after. The room for the price was a surprise and highly enjoyed it.
Stayed 1 night in Feb 2023
Response from Mayra Val on Mar 3, 2023
Dear Thomas,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Water only gets warm, slightly warm. Very unpleasant to bathe or shower.
Stayed 2 nights in Feb 2023
Response from Mayra Valencia on Mar 3, 2023
Dear Jennifer,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with water temperature in your room. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

8/10 Good

Mi Kyeong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Mayra Val on Mar 3, 2023
Dear Mi Kyeong, Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

2/10 Terrible

Karl

Travelled with family
Disliked: Cleanliness, staff & service
I am a frequent business traveler, devoted Marriott rewards member for a decade and a half, and a Marriott VacationClub owner. I am clearly very invested in Marriott and its properties worldwide. This is hands down the worst property in which I ever stayed. Staff left me waiting at the airport for an hour and fifteen minutes waiting for the shuttle, constantly promising that it was only a few minutes away. Next, the property is marked as nonsmoking but the wing in which we stayed reeked of cigarette and marijuana smoke. Guests were seen leaving their room with lit cigarettes. When I brought this issue to the attention of front desk staff, they chalked it up to their California guests and said they couldn’t do anything u less they caught them in the act. Well, from the stench, they haven’t been catching anyone in the act for a very long time. This property needs to have its Marriott franchise endorsement pulled. Do yourself a favor and stay elsewhere.
Stayed 1 night in Dec 2022
Response from Mayra Val on Mar 3, 2023
Dear Karl,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with several things throughout your stay. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

8/10 Good

Shafiqul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the value and fit
2 bedroom suite was a great fit for our big family. Free breakfast but so so quality. Overall, a great stay for the value.
Stayed 1 night in Dec 2022
Response from mayra val on Mar 3, 2023
Dear Shafiqul,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

2/10 Terrible

Chan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dated the carpets were worn out and smelly, the hallways smelled of smoke. We had to ask for towels. Hotel is in disrepair, they need to invest in keeping up to the Marriott standards for the amount they charged for the room.
Response from Mayra Val on Mar 3, 2023
Dear Chan,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with several things throughout your stay. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

10/10 Excellent

Deborah

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Response from Mayra Val on Jan 5, 2023
Dear Alejandor,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice facility. Convenient for airport parking/shuttle.
Stayed 1 night in Dec 2022
Response from Mayra Val on Jan 5, 2023
Dear Guest,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

4/10 Poor

Renee

Travelled with family
Disliked: Property conditions & facilities
Did not feel safe there at all.
Stayed 2 nights in Dec 2022
Response from mayra val on Jan 5, 2023
Dear Renee,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with your stay. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

6/10 Okay

valarie m

Hotel is just ok, nothing spectacular and nothing bad. It was decent and was located near lots of things.
Stayed 4 nights in Nov 2022
Response from Mayra Val on Dec 1, 2022
Dear Valarie,Thank you so much for review! We are so happy to hear that overall you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

DIANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this place even the complimentary breakfast was wonderful 😋
Stayed 1 night in Nov 2022
Response from Mayra Val on Dec 1, 2022
Dear Diane, Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Arnab

Travelled with partner
Liked: Amenities, property conditions & facilities
A comfortable stay and a good value
Stayed 2 nights in Oct 2022
Response from Mayra Val on Nov 17, 2022
Dear Arnab,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Guadalupe

Stayed 4 nights in Sep 2022

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very friendly.
Stayed 1 night in Sep 2022
Response from Mayra Val on Oct 6, 2022
Dear Chris,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Azin

Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very reasonably priced!!
Stayed 1 night in Sep 2022
Response from Mayra Val on Sep 14, 2022
Dear Steven,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Srishti

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A highly recommended stay if you want to stay nearby strip area as well as hover dam. The hotel exceeded the expectations. The most convenient stay.
Stayed 1 night in Sep 2022
Response from Mayra Val on Sep 6, 2022
Dear Srishti ,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 2 nights in Aug 2022
Response from Mayra Val on Aug 31, 2022
Dear David , Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

RYAN

Stayed 1 night in Aug 2022
Response from Mayra Val on Aug 31, 2022
Dear Ryan,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team