We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincere apologies for the inconvenience caused by the denied restroom access and the lack of flexibility regarding parking arrangements. This falls short of the high standards of service we strive to provide to all our guests. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure that they are properly addressed and prevented from happening again in the future. We value your feedback and hope for the opportunity to make it right if you choose to stay with us again in the future.