- Liked: Cleanliness, amenities
- Disliked: Staff & service, property conditions & facilities
For the last 4 years we have booked our yearly trip to the duel in the desert race and stayed at Boulder Station this was the most disappointing and worst service I have ever had. I will not be staying here again. First off I called and spoke to the front desk to get total owed on arrival well there was a mix up and the wrong total to be owed was given I owed $200 more then I was told. Second the room we had requested was for one of the 5 rooms we had booked was no longer available so I ended up having to cancel which was fine and because it was short notice the hotel would not refund the first night I had paid for which was fine but for got sakes I just paid for 4 other rooms give me a food voucher or an I am sorry...nope..third the front desk was just rude when I asked for help he stood there and told me that he was just the face of the company he could not help me...wtf!?!..fourth I had forgot my key and license in the room and was told it was best to wait for another person in my party to get back into my room come on they are on fremont street...had to wait 2 hours for them to come back to get back to the room...and the final straw which is not a big issues of all the other had not taken place I had to go down and ask for towels because there was only 1 in the room and I was told I need to go to the room and wait for house keeping it would be at least an hour...they cant just put it in the room....no...and hour and a half later I got 3 towels...I paid $3000 for this???