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Santa Catalina, a Royal Hideaway Hotel

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Lobby
Pool
Terrace/patio
Terrace/patio
Minibar, in-room safe, free WiFi, bed sheets

Overview of Santa Catalina, a Royal Hideaway Hotel

VIP Access

Santa Catalina, a Royal Hideaway Hotel

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005

Explore the area

  • Popular LocationPueblo Canario Chapel4 min walk
  • Popular LocationRomano Park8 min walk
  • Popular LocationLas Alcaravaneras Beach15 min walk
  • AirportLas Palmas (LPA-Gran Canaria)43 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

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About this area

Las Palmas de Gran Canaria

Located in Las Palmas de Gran Canaria, Santa Catalina, a Royal Hideaway Hotel is in the city center and near the beach. Calle Triana and Las Arenas Commercial Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Alcaravaneras Beach and Santa Catalina Park. Looking to enjoy an event or a game while in town? See what's going on at Gran Canaria Stadium. Guests appreciate the hotel's central and quiet location.
Visit our Las Palmas de Gran Canaria travel guideOpens in a new window
Map

What's nearby

  • Pueblo Canario Chapel - 4 min walk
  • Romano Park - 8 min walk
  • Plaza La Feria - 15 min walk
  • Las Alcaravaneras Beach - 15 min walk
  • Luminosa Fountain - 16 min walk

Getting around

  • Gran Canaria Airport (LPA) - 39 min drive

Restaurants

  • Allende - 5 min walk
  • Restaurante Bar Pantalan - 6 min walk
  • Cafetín - 7 min walk
  • Marea Baja - 7 min walk
  • El Buen Comer - 8 min walk

About this property

Santa Catalina, a Royal Hideaway Hotel

5-star luxury hotel near Las Alcaravaneras Beach
A restaurant, a health club, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking.
Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages spoken

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 30 for adults and EUR 25 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Camarote
  • Poemas by Hermanos Padrón
  • 1890 La Bodeguita
  • Bar Carabela
  • Rooftop (Only adults)

Things to do

  • 24-hour fitness center
  • Spa services
  • Swimming pool

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms - 6

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - October 2019
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Slippers

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Guest rating 4.5+
Guest rating 4.5+
Free WiFi
Free WiFi
Family-friendly
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5 star
5 star

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 25 for children (approximately)
  • Self parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and a security system
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 151 out of 210 reviews
5 - Excellent 72%
Rating 4 - Good. 46 out of 210 reviews
4 - Good 22%
Rating 3 - Okay. 9 out of 210 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 210 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 210 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very professional and helpful. The hotel, however, does not warrant five stars as our room was poorly appointed for a hotel aspiring to that standard.
Stayed 7 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Everything about our stay was great, except for two key issues: 1. Noise. I have noticed other reviews also mention this, so at least I know it's not just me. I don't know why other guests felt the constant need to move around their furniture late at night, but this kept happening. An easy solution would be to stick soft toppers to the legs of furniture to ensure they don't scrape against the marble floors when they have to be moved. It was extremely annoying to have to hear whilst trying to get to sleep (and I was wearing ear plugs!). Another related issue was the extreme noise and rowdiness coming from the room next door. Not what I would expect from such an exclusive hotel. I was told I should've called reception but I doubt they would've been able to forcibly remove them (I had to tell them to shut up at around 5:20am). 2. Cleanliness. I cannot believe I'm saying this, but after a day out, we came back to our room to find not one but two dirty, wet cleaning mops: one on the sink, one on the table under the TV. This is shocking, especially during Covid times. We had to pick them both up and chuck them into the bin, using some toilet paper. When I mentioned this at reception, all they did was apologise, which frankly felt a bit deflating. A 5*GL hotel should be doing more in this regard, esp. from a key health and safety point of view. Mistakes happen, I get it, but at least offer something back or try to understand how shocking it is to find dirty rags in one's room!
Stayed 4 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wonderful property. Very relaxing and luxurious. Great patio rooms and views from the rooftop bar. All the restaurants were consistently very good, which is not a given in Spain. One small problem, they could use a valet service given how tight the underground parking lot is.
Stayed 2 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2022

5/5 Excellent

Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic time at this hotel. Stayed over Valentine’s Day and there were some great complementary touches from the staff. Nice breakfast and very central.
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent service
Stayed 2 nights in Feb 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful hotel with helpful staff.
Stayed 7 nights in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with lovely gardens surrounding the property. Breakfast was superb. Michelin restaurant requires prior booking. Room upgrade not offered however it was confirmed one was possible. Most staff were extremely helpful one or two bar staff served Spanish people out of turn which was annoying as felt like I was ignored. It is nonetheless a magnificent hotel with superb facilities and spacious well equipped rooms.
Stayed 10 nights in Jan 2022

4/5 Good

Stayed 1 night in Jan 2022