7 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of JPark Island Resort & Waterpark

5 out of 5
JPark Island Resort & Waterpark
M L Quezon Highway, Maribago, Lapu-Lapu, Cebu

Reviews

8.4

Very good

Rating 10 - Excellent. 434 out of 1001 reviews" "
Rating 8 - Good. 379 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and relaxing place to spend a few days. Staff are absolutely first class.
Stayed 2 nights in Mar 2024

8/10 Good

Manu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing…we had a great stay.. great pools and amazing staff
Stayed 4 nights in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very respectful and always willing to offer assistance in all interactions with our family.
Stayed 7 nights in Nov 2023

10/10 Excellent

Bricalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor connection
Stayed 2 nights in Oct 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Giggity giggity
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its ok but the rooms are a little outdated .we stay in 2 bedroom suite the price is not worth the stay.No internet access in our room since it seaside view.The rooms are big and the beds are comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Sahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Elaine

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here on my visit to getting married. My fiancé, whom lives in the Philippines enjoyed the stay as much as I did.
Stayed 6 nights in Aug 2023

8/10 Good

Michael, vacaville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort staff was amazing. The rooms were clean but a bit dated. The restaurants were ok but didn't have a great variety. The breakfast buffet was great. The Chinese restaurant was also very good. The pool, water park and ocean beach area was maintained well and clean. The beach bar had good drinks. The casino which is connected but not part of hotel was disappointing and not very welcoming. The majority of the customers seem to be Korean and it was difficult chatting with other guests. The suite was well appointed and had 1.5 baths to help with kids. The only strange thing was the lack of Filipino style toilet facilities, no hose or bucket. I noticed, as with other hotels, a lack of towels in the room. It is necessary to call for towels especially if you shower before dinner and in the morning. The staff was very helpful and delivered towels or ice on request. It was a good resort for families.

6/10 Okay

canson

Travelled with family and small children
Liked: Staff & service
It’s a very good property for kids and toddlers, it has all kinds of pools and water sports onsite. But the property is very ruin down and need major renovations. Outside of the property is extremely dangerous for pedestrians, people with strollers simply has no place here at all what so ever
Stayed 6 nights in May 2023

4/10 Poor

JunSang

Disliked: Cleanliness, staff & service, property conditions & facilities
I just arrived at 13:30. I asked to check in and it was very humid and hot, but I could get in after waiting for more than 2 hours. What's more incomprehensible is that even when I went to the front desk at 3 o'clock, the room was not cleaned, staff didn't answer exactly when I could enter the room.. Also, during check-in, There is no excuse for the customer even though the check-in process is delayed. the front desk staff don't focus on the service and they just answer the phone or continue to chat with colleagues around them.. I don't know how many stars it is, but customer service is really terrible.

2/10 Terrible

Victor

Stayed 1 night in Nov 2022

2/10 Terrible

Jenelyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Oct 2022

6/10 Okay

Owen

Stayed 1 night in Aug 2022

8/10 Good

Travis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
This is a gorgeous hotel. The place is well maintained and very clean. The breakfast buffet is good and the views from the room are simply breath taking for sunrises. The bad is the upselling. There is free breakfast for two adults and a single child. The kicker is any child over 13 is considered a adult and you have to pay for them. The room charge doesnt cover pororopororo park. Thays extra charge. Their activities there such as mini gold walking chess and pedal bikes are additional charges as well. The pool is amazing but if you have kids dont even bother trying to use the slides.They wont let any kids use the slides unless they are 18. So overall great property but be ready to pay for alot of extras with quite a few restrictions in place.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jefferson

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids and adults
Stayed 1 night in Jul 2022

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2022

2/10 Terrible

John

Travelled with group
Disliked: Amenities, property conditions & facilities
Property is under renovation due to the recent storm. Hot water is only available between the hours of 6am and 9am.
Stayed 2 nights in Feb 2022

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing! We enjoyed our stay. Breakfast was fantastic and room was very comfy and we'll sanitized. The waterpark gives a very good experience too.
Stayed 1 night in Oct 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect
perfect nice water park
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
I booked directly through the hotel website and found out that the rate was cheaper here and so I called them to cancel that and instead I will book through hotels.com. I did that while my family was already checking in. Customer service is excellent. My family enjoyed the food, the amenities, and accomodations. Highly recommended.
Pool view
Ocean room view
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids really enjoy it!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jan 30, 2020
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jan 30, 2020
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

6/10 Okay

Kernwei

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jan 30, 2020
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

6/10 Okay

Naila Myabe

Business traveller
Liked: Room comfort
Stayed 3 nights in Oct 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Oct 31, 2019
Dear Naila Myabe, Thank you for sharing your experience during your stay with us. We are glad to know that you experienced an exceptional service as intended by the management and staff. Your positive comments are very much appreciated and we hope to see you again soon! Sincerely,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big and nice waterpark and resort. have a nice trip.
Stayed 5 nights in Oct 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Oct 31, 2019
Dear David, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive comment in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

8/10 Good

TH, South Korea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many restaurants and activities available.
Stayed 5 nights in Aug 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Sep 26, 2019
Dear TH, Thank you for taking the time to share your experience with us. We are very thrilled to know that you enjoyed our services. Your compliments have been shared with the management and staff and we look forward to your next stay with us. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was expensive for a night for 1 adult. Food was good
Stayed 1 night in Jul 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jul 29, 2019
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jul 29, 2019
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was so old had mosquitoes, we had to ask for a new room. This hotel is more for family with kids not for couples. Too noisy
Stayed 2 nights in Jun 2019
Response from Jpark Island Resort and Waterpark, Mactan Cebu on Jul 29, 2019
Dear Guest, Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Mactan Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees of JPark were very kind, helpfull and effective. If I can mention only one name, then I would like to thank first of all Princess from the front desk office.
Stayed 14 nights in May 2019
Response from Jpark Island Resort & Waterpark Mactan Cebu on Jun 7, 2019
Dear Guest, Thank you for taking the time to sharing your unforgettable experience with us. We are glad that you enjoyed your stay at our hotel since it has always been our ultimate goal of making sure that our valued clients and guests will be provided with the exceptional services that they deserve. Rest assured that we will forward your good words to our management staff. We look forward to your next visit soon! Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

hojung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very kind. I want to visit again next time.
Stayed 3 nights in Apr 2019
Response from Jpark Island Resort and Waterpark Cebu on May 16, 2019
Hi hojung. Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Mactan Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Jpark! We had 6 nights here and easily could have stayed longer as there was so much to do. We were a family of 4 and stayed in a mactan suite which was very comfortable. There was drilling during the day (as they are building another wing) but it didn’t really bother us too much. I’d advise upgrading to an ocean view if you think it would be annoying. Agree with the other reviews that there were mainly Koreans staying there, but disagree that it was geared towards them. We were from Australia and we absolutely loved it - everything was in English, everyone spoke English and we found the food was great as well. Everybody were so friendly and so great with kids. At breakfast the service was fantastic, they ordered soy milk and took great care in making proper coffees and by day 3 the aqus pool bar staff knew our orders! The staff at the Olive restaurant spent time drawing with the kids and at Havana by the Sea the performers encouraged the kids to join in which they loved. We especially loved the lazy river (I think we went around it about 343,678 times over the 6 days) the pirate ship pool, the slides and the beach. Feeding the fish was also an amazing experience. One thing I would mention is that one water slide had a weight limit of 90kgs, another had a limit of 110kgs and you had to be at least 4ft tall to go on any of them. The people that went on them loved them though!
Stayed 6 nights in Apr 2019
Response from Arvin on May 3, 2019
Dear Valued Guest, What an awesome feedback! It is such a pleasure to hear that we’ve made your stay unforgettable. We are more motivated in delivering a hospitality-driven service that surpasses our guest expectations and continue incomparable adventures and meaningful moments. Great experiences are meant to be shared and we will definitely take your compliments to the management and staff. We are looking forward to your next stay with us. Best Regards, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2018
Response from a on Apr 4, 2019
Dear Guest, Thank you for sharing your experience during your stay with us. We are glad to know that you experienced an exceptional service as intended by the management and staff. Your positive comments are very much appreciated and we hope to see you again soon! Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been really comfortable and came back.I am going to use it again if it is a detail next time.
Stayed 4 nights in Jan 2019
Response from Marketing Coordinator on Jan 30, 2019
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kid friendly, staff are corteous, very clean, excellent customer service..
Stayed 2 nights in Dec 2018
Response from Marketing Coordinator on Jan 16, 2019
Dear Guest, Thank you for taking the time to share your experience with us. We are very thrilled to know that you enjoyed our services. Your compliments have been shared with the management and staff and we look forward to your next stay with us. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Marketing Coordinator on Dec 5, 2018
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Marketing Coordinator on Nov 19, 2018
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Marketing Coordinator on Nov 6, 2018
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

8/10 Good

Byugnju, Gimhae, Korea

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good, but one thing is bad. it was size of bed.
Stayed 5 nights in Oct 2018
Response from Marketing Coordinator on Oct 31, 2018
Dear Guest, Thank you very much for your feedback on your stay with Jpark Island Resort & Waterpark, Mactan Cebu. We appreciate and value your comment in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Marketing Coordinator on Oct 15, 2018
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you I was hardly able to communicate in Japanese
Stayed 4 nights in Oct 2018
Response from Marketing Coordinator on Oct 26, 2018
Dear Guest, Thank you for taking the time in giving us a feedback. We are pleased that our excellent services and hardworking staff were able to make your stay here at our hotel an unforgettable one. As one of the leading leisure providers in the country, we assure you that we will continue to deliver and provide you with the services that you really deserve. With this, we look forward to serve you the next time you visit us again soon. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu

10/10 Excellent

Tyler, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience. I went here with my family (wife and 4 kids ages 6, 8, 10 and 11). The pick up service at the airport was convenient and very quick. Very rapid check in (we arrived late at about 1 AM and they had us set up with a VIP check in). The breakfast buffet was outstanding. We loved the dinner buffet also (the price is a little high, but we were never disappointed). Not exactly sure why they insist on charging in house guests for the little things (giant chess, foosball, ping pong, the pedal go karts), but the price was not bad - just inconvenient. The hotel prices were very high for the watersports and tours - but that is expected. Just don't go through the hotel. We booked outside to go to Oslob to swim with whale sharks at 1/3 the price the hotel wanted to charge. Lots of Korean and Japanese at the hotel, but this was great as they are very polite and friendly.
Stayed 8 nights in Sep 2018
Response from Marketing Coordinator on Oct 12, 2018
Dear Tyler, What an amazing response to hear from you! First of all, we thank you for taking the time in sharing with us your positive review of our hotel. Your kind words are enough to motivate us more to provide our valuable guests and clients with the excellent quality of services that they deserve. Secondly, we would also like to express our gratitude for choosing our hotel as your main provider of leisure and relaxation. We are more than glad that we were able to satisfy you and made your stay an unforgettable one. We assure you that these will be shared to the management staff so that they will also be aware of your compliments. We look forward to your next visit and we hope to see you again soon. Best Regards, Jpark Island Resort and Waterpark, Mactan Cebu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Marketing Coordinator on Oct 12, 2018
Dear Guest, Thank you for taking your time to share with us your feedback of Jpark Island Resort and Waterpark, Mactan Cebu. We appreciate and value your positive rating in line with our efforts to provide each and every guest a delightful and enjoyable stay. Again, thank you and we look forward to your next visit. Sincerely, Jpark Island Resort and Waterpark, Mactan Cebu