Great Experience. I went here with my family (wife and 4 kids ages 6, 8, 10 and 11). The pick up service at the airport was convenient and very quick. Very rapid check in (we arrived late at about 1 AM and they had us set up with a VIP check in). The breakfast buffet was outstanding. We loved the dinner buffet also (the price is a little high, but we were never disappointed). Not exactly sure why they insist on charging in house guests for the little things (giant chess, foosball, ping pong, the pedal go karts), but the price was not bad - just inconvenient. The hotel prices were very high for the watersports and tours - but that is expected. Just don't go through the hotel. We booked outside to go to Oslob to swim with whale sharks at 1/3 the price the hotel wanted to charge. Lots of Korean and Japanese at the hotel, but this was great as they are very polite and friendly.