On the beach, white sand, sun loungers, beach towels
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Reviews of Cebu White Sands Resort and Spa

3.5 out of 5
Cebu White Sands Resort and Spa
Maribago, Lapu-Lapu, Cebu

Reviews

8.0

Very good

Rating 10 - Excellent. 166 out of 616 reviews" "
Rating 8 - Good. 299 out of 616 reviews" "
Rating 6 - Okay. 96 out of 616 reviews" "
Rating 4 - Poor. 34 out of 616 reviews" "
Rating 2 - Terrible. 21 out of 616 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

SUGANAMI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
you not alow any food and water inside room very bad room
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and food but the private beach was a bit small and not really suitable for swimming (just water sports). We did like the large pool and used that a number of times.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and comfortable rooms.
Fantastic stay. Very relaxing. Beautiful pools and an amazing Spa, 2.5 hour package was amazing. Very spacious and comfortable rooms. Would love to stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 😍
Hotel was incredible. Staff was so friendly and helpful. They organized day trips for us and booked restaurants for dinners. The room was cleaned every day and the facilities were luxurious. We particularly loved the bar upstairs called 801 which had 2 for 1 happy hr drinks. Thank you so much for having us!
Stayed 3 nights in Jan 2024

8/10 Good

Maribeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything's good the place the food the sorroundings it was so good
Stayed 2 nights in Jan 2024

8/10 Good

Hilanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Natividad

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay overall. Dining option was great, food and service too is great Beach access is available but not ideal for swimming . Water appears polluted with a lot of debris and is not an option.as far as we are concerned. Big and clean swimming pool made a great substitute.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
White Sands
Hard to find a fault with this hotel
Stayed 4 nights in Oct 2023

10/10 Excellent

Elena, Granbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in Dec 2023

8/10 Good

Gord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunsets are amazing.
Stayed 2 nights in Oct 2023

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort but the beach is very rocky
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silvia at the reception desk was absolutely awful - rude, condescending, unhelpful and unprofessional to say the least.
Stayed 4 nights in Sep 2023

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service
Didn't have wi-fi to which they know and didn't disclose prior to check in. Would not refund. Asked for room service twice and didn't receive until asking to speak to manger. Will never stay there again. Pool closes at 7:pm and beach at 5 pm.
Stayed 1 night in Aug 2023

10/10 Excellent

Rosalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place
Stayed 1 night in Aug 2023

10/10 Excellent

Divina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

ANA MARIE O

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great Family staycation for 2nights here,booked 4 rooms and i cannot complain.Thank you
Stayed 2 nights in Jul 2023

2/10 Terrible

Clark

Stayed 3 nights in Jun 2023

10/10 Excellent

Lucy

Stayed 5 nights in Jun 2023

10/10 Excellent

isai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Check in was horrible at first as the first person to check me in did not understand the room that I booked. My room allowed 4 people per the room description where as the desk person wanted me to get an extra room. Seems after a few phone calls on their part it turned out I was correct. Manager gave me gave me free breakfast for the fourth person for my troubles. Food and service was good from then on.
Stayed 3 nights in May 2023

10/10 Excellent

Reyan

Stayed 2 nights in May 2023

4/10 Poor

Brett

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were very disappointed being our 2 nd stay here , As we found the breakfast Buffet selection below average and the quality of the food was below average . The staff lacked basic catering and communication skills . Our room suffered plumbing problems and the shower had low pressure issues . The Hotel seemed more focussed on running venues for the locals rather than looking after their hotel guests . We definitely won’t be staying here again .
Stayed 7 nights in May 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our experience was quick but good one night. Cathy on Reception was excellent. Looked after us very well. Our room was comfortable. Breakfast had a variety of selection for everyone. Would recommend for anyone who is looking for a hotel while waiting for their flight. Thank you
Stayed 1 night in Mar 2023

4/10 Poor

Michelle, Boulder

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The family suite is minimally furnished. There is one underpowered AC unit in the whole place which did not do the job. We received minimal towels and they limited us to one roll of toilet paper per day for a family of 4. Their restaurant is seriously overpriced and getting transportation from the resort into Moalboal is gouging. Our reservation was for 5 nights. We left early. Do not recommend for the price.

6/10 Okay

Chad

Liked: Cleanliness, staff & service
The room was sizable. Room refrigerator needed replaced, restaurant has limited menu in evening, pool closes at 7pm, bar and restaurant only open on weekends, diving shop is in a dungeon looking basement and they do not have boat, jet skiis not available after 4pm, does not have a beach to speak of and the beach next to it is veryy dirty, there are local people begging at the shore, the hotel does not have a concierge... I asked for the hotel to help with things I wanted to do multiple times and they just agree but never do. Property that is to the peft side of it is old and shanty. This hotel does not warrant the price they charge. THEY SHOULD TAKE RESORT OUT OF THE NAME. If I paid less than $100USD per night, I would have different expectations.

8/10 Good

Jonathan, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked as it suppose to. Room was nice. But beach closes at 5pm, pool at 6pm i think? Kind of early. Breakfast was decent but left something to be desired. For cost of hotel, I wouldve liked pool and beach open longer as we are adults capable of making our own choices.

4/10 Poor

Arceli

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just the view! But the amenities conditions like air conditioning is not working !
Stayed 2 nights in Sep 2022

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Staff were accomodating and helpful in solving the problem with Internet service
Stayed 2 nights in Sep 2022

8/10 Good

Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort so easy access to everything with kids
Stayed 4 nights in Aug 2022

10/10 Excellent

GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice and the staff was wonderful!
Stayed 2 nights in Apr 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is excellent
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Stayed 1 night in Jul 2022

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Gordon

Disliked: Amenities, property conditions & facilities
What was shown in the photos of the property was not there the food was atrocious they service the room once every 3 days it was even one stage they were overcharging me it was such a mistake for me to stay there I've never been in such a bad place in my life
Stayed 6 nights in May 2022

8/10 Good

Joe, Fort Myers Beach

Stayed 1 night in May 2022

4/10 Poor

Muhadel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so ugly
Stayed 1 night in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Didn’t fall in love dreaming of the day I would return, but it was a pleasant stay.
Stayed 12 nights in Apr 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation
Stayed 5 nights in Apr 2022

8/10 Good

jesse

Liked: Cleanliness, staff & service
Great place to relax not over crowded
Stayed 1 night in Apr 2022

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed here before but found this trip more disappointed in menu service and housekeeping..other hotels and resorts seem to have things under control..but here the policy seems less than better..no main pool I guess due to the recent typhoon...
Stayed 3 nights in Mar 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet because not many tourists have returned to Philippines yet
Stayed 7 nights in Feb 2022

2/10 Terrible

Danica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible stay
Stayed 2 nights in Jan 2022

8/10 Good

david

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were very friendly and professional in their work. There was a Buffet dinner laid on for New Years Eve with live music , the food was some of the best I have had in a Philippines hotel This hotel ,due to its location, is only for those wanting to spend a lot of time by the pool or if you have your own transport.
Stayed 1 night in Dec 2021

6/10 Okay

Jose Bernardo

Liked: Cleanliness, staff & service
Cozy
It’s a nice cozy resort. Too bad the spa and other amenities were still close. Staff was accommodating and friendly
Stayed 2 nights in Nov 2021

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair accomodation
friendly staff. accomodation good & the food. its only one night didnt enjoy much the place but its so convenient because its near the beach & stores so very handy for shopping.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay very afordable price even for locals nice scenery
Stayed 1 night in Jul 2021
Response from Cheruby - Room Sales Manager on Aug 4, 2021
We are happy to know that you enjoyed your stay. We hope to see again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
A quick break to rest and relax during covid...
As we are still in the midst of covid restrictions, I expected there to be a smaller staff on duty, and perhaps less services being
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Jun 2021
Response from Cheruby - Room Sales Manager on Jul 17, 2021
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took good care of me.
Stayed 2 nights in May 2021
Response from Cheruby - Room Sales Manager on Jul 17, 2021
We appreciate your feedback. We hope to see you again soon!

8/10 Good

Sang goo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White sand beach resort experience
It is very nice place to relax
Stayed 1 night in May 2021
Response from Cheruby - Room Sales Manager on Jul 20, 2021
Dear Guest, we are happy to know you enjoyed your stay. Looking forward to welcome you again soon!